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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414981 Views
  • 965 replies
  • 108 likes
  • Account
  • 414981 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181643 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181643 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102170 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102170 Views
  • 68 replies
  • 10 likes

I can login on web but not on app

Please help me, its the first time am login in, i suscribed for premium, if i login on the web it goes fine, when i try to login on app it says error or foroten password which i reset already 3 times...

  • Newbie
  • Please help me, its the first time am login in, i suscribed for premium, if i login on the web it goes fine, when i try to login on app it says error or foroten password which i reset already 3 times...
  • example
  • Casual Listener
  • 520 Views
  • 2 replies
  • 1 likes
  • Login
  • 520 Views
  • 2 replies
  • 1 likes

Solved!! Changing Subscription

Hi i paid the $120 for a year of spotify but i just recently saw the Family subscription. how do i switch my subscription without losing the money i already paid?

  • Casual Listener
  • Hi i paid the $120 for a year of spotify but i just recently saw the Family subscription. how do i switch my subscription without losing the money i already paid?
  • Maxim
  • Spotify Star
  • 478 Views
  • 3 replies
  • 0 likes
  • 478 Views
  • 3 replies
  • 0 likes

Trouble adding family members

Everytime I send a link to two of my family members it says "Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the Family plan." They are not already members of this ...

  • Newbie
  • Everytime I send a link to two of my family members it says "Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the ...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Payment and playlists lost

Got a notification saying payment had failed and Spotify will close the account in 5 days (on the iOS app). Updates payment details to keep premium, now all my playlists are lost and not on the option to restore and my account in iOS app is showing a...

  • Newbie
  • Got a notification saying payment had failed and Spotify will close the account in 5 days (on the iOS app). Updates payment details to keep premium, now all my playlists are lost and not on the optio...
  • thejasonman
  • Roadie
  • 1074 Views
  • 2 replies
  • 0 likes
  • 1074 Views
  • 2 replies
  • 0 likes

Can't change the region

Hello! I moved to another country and I would like to change the region on Spotify and I can't do it because the field from the account settings can't be changed. I have Spotify premium* and I've tried the solutions posted on the community page and i...

  • Casual Listener
  • Hello! I moved to another country and I would like to change the region on Spotify and I can't do it because the field from the account settings can't be changed. I have Spotify premium* and I've tri...
  • Bearfootrecords
  • Community Legend
  • 642 Views
  • 5 replies
  • 0 likes
  • Account
  • 642 Views
  • 5 replies
  • 0 likes

Solved!! Free subscription

If my free subscription is over, does it turns in a normal subscription and if yes how I cancel it ?Thanks for your help !

  • Newbie
  • If my free subscription is over, does it turns in a normal subscription and if yes how I cancel it ? Thanks for your help !
  • Maxim
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Family Subscription Inquiry

Hi, I saw the family premium plan for 194/month and I'm interested to sign-up. However, I would like to ask if my family in the U.S. can still use the service if they're not in the Philippines? Or this offer is only exclusive in the Philippines? Than...

  • Casual Listener
  • Hi,   I saw the family premium plan for 194/month and I'm interested to sign-up.  However, I would like to ask if my family in the U.S. can still use the service if they're not in the Phi...
  • ImGene
  • Casual Listener
  • 366 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 366 Views
  • 4 replies
  • 0 likes

Spotify premium for family

Hey,I'd like to know why you have to live at the same address. Does that mean that if you don't live with your family (for example because you're a student) that you can't choose for a family package?thanks

  • Newbie
  • Hey, I'd like to know why you have to live at the same address. Does that mean that if you don't live with your family (for example because you're a student) that you can't choose for a family packa...
  • Bearfootrecords
  • Community Legend
  • 773 Views
  • 1 replies
  • 0 likes
  • 773 Views
  • 1 replies
  • 0 likes

Two email addresses, only one username, and not allowing changes

My I-Mac doesn't support the old version of Spotify, so I had to download the new version. In doing so, the account asked me to login. I attempted to use my email address, and it said that my email was invalid. I attempted to reset my password, and i...

  • Newbie
  • My I-Mac doesn't support the old version of Spotify, so I had to download the new version. In doing so, the account asked me to login. I attempted to use my email address, and it said that my email w...
  • Bearfootrecords
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • Account
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! Spotify subscription

Can I subscribe back to spotify premium if i cancel my subscription?

  • Casual Listener
  • Can I subscribe back to spotify premium if i cancel my subscription?
  • Maxim
  • Spotify Star
  • 717 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 717 Views
  • 6 replies
  • 0 likes

I can't log in after signing out of all devices

I forgot to sign out of Spotify on my old work laptop, so I used the Spotify website to 'sign out of all devices'. I have since been trying to sign in to Spotify on my iPhone device, but it is not recognising my log in details. I am 100% entering the...

  • Newbie
  • I forgot to sign out of Spotify on my old work laptop, so I used the Spotify website to 'sign out of all devices'. I have since been trying to sign in to Spotify on my iPhone device, but it is not re...
  • Maxim
  • Spotify Star
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Did I pay?

Hey,I forgot if I paid my spotify bill or not..So, do you know where I can see if I had paid?Because I don't want to pay the reminder fee.Thanks in advance!

  • Newbie
  • Hey, I forgot if I paid my spotify bill or not.. So, do you know where I can see if I had paid? Because I don't want to pay the reminder fee. Thanks in advance!
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Paid for Passive Account, How To Cancel?

I used my credit card for my old friend Spotify account. I learned last week, she left my credit card informations a long ago and used her own credit card to bill account. Now I want to unlink my credit card from her Spotify account, but I cannot and...

  • Casual Listener
  • I used my credit card for my old friend Spotify account. I learned last week, she left my credit card informations a long ago and used her own credit card to bill account. Now I want to unl...
  • Maxim
  • Spotify Star
  • 1167 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1167 Views
  • 3 replies
  • 1 likes

Report hacking to spotify

Hi, I would like to report a hacking/security issue to spotify directly, Kindly advice an email address I can send the issue to. Or what is the process to report to them directly. Thank you.

  • Casual Listener
  • Hi, I would like to report a hacking/security issue to spotify directly, Kindly advice an email address I can send the issue to. Or what is the process to report to them directly. Thank you.
  • Ayielle
  • Casual Listener
  • 12298 Views
  • 4 replies
  • 10 likes
  • Security
    Subscription
  • 12298 Views
  • 4 replies
  • 10 likes

Solved!! Announcements in Premium accounts

Why am I seing ads disguised as "announcements" almost every time I start Spotify? I'm paying for premium, just so I don't see these ads.

  • Newbie
  • Why am I seing ads disguised as "announcements" almost every time I start Spotify? I'm paying for premium, just so I don't see these ads.
  • sekwaf
  • Newbie
  • 6780 Views
  • 15 replies
  • 7 likes
  • 6780 Views
  • 15 replies
  • 7 likes

Keep getting error when trying to get free 30 day trial

I was thinking of getting Spotify premium then my friend told me I could get this 30 day trial then I can start paying so I tried to sign up with my paypal since I can't access my visa (visa not linked to paypal) but I keep getting this error saying ...

  • Newbie
  • I was thinking of getting Spotify premium then my friend told me I could get this 30 day trial then I can start paying so I tried to sign up with my paypal since I can't access my visa (visa not link...
  • user-removed
  • Not applicable
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

My e-mail and password were changed without my consent!

Hello guys,I can log normally on spotify from my facebook and smartphone just fine, but I noticed just now that the e-mail and password of my account was changed without my consent!My e-mail was from hotmail before and now is from gmail and my passwo...

  • Regular
  • Hello guys, I can log normally on spotify from my facebook and smartphone just fine, but I noticed just now that the e-mail and password of my account was changed without my consent! My e-...
  • marlonsphere
  • Roadie
  • 468 Views
  • 8 replies
  • 0 likes
  • Login
    Security
  • 468 Views
  • 8 replies
  • 0 likes

Cancelled subscription entirely, got confirmation but still invoiced?!

Hi,I cancelled my premium for family a few days ago. My new month starts at the 12th, so I was in time to cancel my subscription.Once I cancelled I saw in my account that Spotify was back to the free mode and that I did not have to pay anything.This ...

  • Casual Listener
  • Hi, I cancelled my premium for family a few days ago. My new month starts at the 12th, so I was in time to cancel my subscription. Once I cancelled I saw in my account that Spotify was back to ...
  • marlonsphere
  • Roadie
  • 176 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 176 Views
  • 3 replies
  • 0 likes

I can not login

l go to jordan for work. i cannot login at my account. I used Soptify application at smartphone.

  • Newbie
  • l go to jordan for work. i cannot login at my account. I used Soptify application at smartphone.
  • sakura08
  • Roadie
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes