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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419811 Views
  • 965 replies
  • 108 likes
  • Account
  • 419811 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185595 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185595 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103196 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103196 Views
  • 69 replies
  • 10 likes

Cancel subscription on account

HiI have a problem, or my mom does. My sister "loaned" our moms credit card and subscribed to premium. Now that we found out we wish to cancel that.But we cannot access the account.. how do we cancel the subscription then ?

  • Casual Listener
  • Hi I have a problem, or my mom does. My sister "loaned" our moms credit card and subscribed to premium. Now that we found out we wish to cancel that. But we cannot access the account.. how do we ca...
  • Matthacker
  • Casual Listener
  • 259 Views
  • 4 replies
  • 0 likes
  • 259 Views
  • 4 replies
  • 0 likes

Email linked 2 accounts

My free trial account and my premium account have the same email address and now my premium account won't match up to my Facebook as it's still on my free trial one can you delete the free trial one please? Xx

  • Casual Listener
  • My free trial account and my premium account have the same email address and now my premium account won't match up to my Facebook as it's still on my free trial one 😞 can you delete the free trial o...
  • Bearfootrecords
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Login
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Can't Login

My Spotify App suddenly crashed this morning on my Xiaomi Mi5. i've tried everything like clearing my data, clearing my cache, force stop the app. But i can't start the app again, keeps crashing without even showing the UI. So I uninstalled it and re...

  • Casual Listener
  • My Spotify App suddenly crashed this morning on my Xiaomi Mi5. i've tried everything like clearing my data, clearing my cache, force stop the app. But i can't start the app again, keeps crashing with...
  • Bearfootrecords
  • Community Legend
  • 531 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 531 Views
  • 3 replies
  • 0 likes

Free account but being charged £9.99

£9.99 has been taken from my bank and Vodafone have confirmed its not through them and I need to contact Spotify to get the money refunded. I only have a free account. How do I go about getting this sorted please?

  • Casual Listener
  • £9.99 has been taken from my bank and Vodafone have confirmed its not through them and I need to contact Spotify to get the money refunded. I only have a free account. How do I go about getting this ...
  • Bearfootrecords
  • Community Legend
  • 169 Views
  • 3 replies
  • 0 likes
  • Free
  • 169 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify family account seems to be a trail account

Hello,About one week ago i added a new user to my spotify family. When we tried to activate the account we received the message that we created a trail account which is one month available and after that we have to pay. In my spotify overview the acc...

  • Casual Listener
  • Hello, About one week ago i added a new user to my spotify family. When we tried to activate the account we received the message that we created a trail account which is one month available and...
  • mitchellwit
  • Casual Listener
  • 384 Views
  • 4 replies
  • 0 likes
  • 384 Views
  • 4 replies
  • 0 likes

Didn't receive any PIN code

Hi! I was waiting for a text message when Spotify told me to do so. I waited for like more than 15 minutes yet there was still no text message. I entered my number a lot of times and I made sure that what I entered was correct. Is there a way to fix ...

  • Casual Listener
  • Hi! I was waiting for a text message when Spotify told me to do so. I waited for like more than 15 minutes yet there was still no text message. I entered my number a lot of times and I made sure that...
  • Avidz
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Share spotify connect device between family

I have singed up for family in order for my wife to be able to play songs on the house sound system speakers like me. But I found out that she doesn't see the device from her account. Is this possible for I should cancel the Family and look for a dif...

  • Casual Listener
  • I have singed up for family in order for my wife to be able to play songs on the house sound system speakers like me. But I found out that she doesn't see the device from her account.  Is this ...
  • lukavbg
  • Casual Listener
  • 936 Views
  • 2 replies
  • 0 likes
  • Account
  • 936 Views
  • 2 replies
  • 0 likes

New email address

I recently got a new email and do not have acces to the one linked to my Spotify account. I am unable to log in on my computer because apparently the password is incorrect, even though it works for the login on my phone. I don't know how to reset my ...

  • Newbie
  • I recently got a new email and do not have acces to the one linked to my Spotify account. I am unable to log in on my computer because apparently the password is incorrect, even though it works for t...
  • marlonsphere
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

My account is inactive

Hi!A few months ago, i installed spotify Premium. It was an trial, 3 months for 1 euro. In september i stopped Premium. Then, in October the money for spotify Premium was getting from my bankaccount. So i got it Back. But since then, i cant login by ...

  • Newbie
  • Hi! A few months ago, i installed spotify Premium. It was an trial, 3 months for 1 euro. In september i stopped Premium. Then, in October the money for spotify Premium was getting from my bankaccoun...
  • marlonsphere
  • Roadie
  • 1184 Views
  • 1 replies
  • 0 likes
  • 1184 Views
  • 1 replies
  • 0 likes

Premium for Family

How does the premium for family work? My dad wanted to use Spotify also. Does he have to pay for an account to use the premium family deal? Can we use the same account?

  • Newbie
  • How does the premium for family work? My dad wanted to use Spotify also. Does he have to pay for an account to use the premium family deal? Can we use the same account?
  • marlonsphere
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Not getting gift when paid paid twice

Hello. I wanted to gift premium to my friend online as you cannot find the physical gift cards in my country. I pressed on the "gift" link beneath the "useful links". You can find it in the bottom of the page. I transferred the money, provided every ...

  • Newbie
  • Hello. I wanted to gift premium to my friend online as you cannot find the physical gift cards in my country. I pressed on the "gift" link beneath the "useful links". You can find it in the bottom of...
  • marlonsphere
  • Roadie
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Wrong email

I connected my facebook account to my spotify but it used the wrong email account. I no longer have access to that email account so I can't get the confirmation code for my family plan. What do I do?

  • Newbie
  • I connected my facebook account to my spotify but it used the wrong email account. I no longer have access to that email account so I can't get the confirmation code for my family plan. What do I do?
  • marlonsphere
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Card hacked

Our debit card was hacked and cancelled. We have a temporary card till new one comes and need to pay bill one time with the temp card. How do we go about doing this?

  • Newbie
  • Our debit card was hacked and cancelled. We have a temporary card till new one comes and need to pay bill one time with the temp card. How do we go about doing this?
  • marlonsphere
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Can't continue to get my student discount?

I received an email detailing my new subscription pricing was going to double. It detailed that if I wish to continue paying the 5$ a month and that I am student still i need to follow this link. I clicked the link and it did nothing. Now I am being ...

  • Newbie
  • I received an email detailing my new subscription pricing was going to double.   It detailed that if I wish to continue paying the 5$ a month and that I am student still i need to follow this ...
  • marlonsphere
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Student Discount

A couple of days ago the app told me about the Student Discount and it said something about 30 days free trial. I got it but it still charged me. Why is that?

  • Newbie
  • A couple of days ago the app told me about the Student Discount and it said something about 30 days free trial. I got it but it still charged me. Why is that?
  • marlonsphere
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

i forgot my password and i cant access the registered email hotmail is blocked

HI, I have forgotten my password and the email that’s associated with this account is no longer active, please help me to change my email and the password. This is a paid account please respond ASAP as im travelling tomorrow and i want my music

  • Newbie
  • HI, I have forgotten my password and the email that’s associated with this account is no longer active, please help me to change my email and the password. This is a paid account    pleas...
  • marlonsphere
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Free Premium with Phone

I recently got a new phone and one of the features was free spotify premium for 6 months however I already have a spotify premium account and was wondering how I could go about transferring the free 6 months onto my current account, if that is someth...

  • Newbie
  • I recently got a new phone and one of the features was free spotify premium for 6 months however I already have a spotify premium account and was wondering how I could go about transferring the free ...
  • marlonsphere
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

I was charged 3 times!!!

Today I was trying to get student discount for a premium, I checked my bank account and I was charged 3 times!!, because every time I type my debit card I was charged $5.40 for those times for a total of $16.20 and still no premium, help please!

  • Newbie
  • Today I was trying to get student discount for a premium, I checked my bank account and I was charged 3 times!!, because every time I type my debit card I was charged $5.40 for those times for a tota...
  • Raynara
  • Casual Listener
  • 139 Views
  • 2 replies
  • 0 likes
  • 139 Views
  • 2 replies
  • 0 likes