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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83212 Views

29 replies

0 likes

  • 83212 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104137 Views

10 replies

3 likes

Account
Login
  • 104137 Views
  • 10 replies
  • 3 likes

Superuser Contribution Pagamento

Boa noite,fiz um pagamento da conta premium e já foi descontado da minha conta,porém a conta ainda continua free...Espero um retorno assim que possível.

Visitor

Boa noite,fiz um pagamento da conta premium e já foi descontado da minha conta,porém a conta ainda continua free... Espero um retorno assim que possível.

Anyk17

Spotify Star

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei e ainda está como free

Olha passei duas vezes em um cartão meu, e agora passei em outro e apareceu a mensagem no meu celular da minha conta, como se tivesse sido debitada, provavelmente também foi no meu outro cartão... Mas ainda não mudou nada, e vocês ganharam 3 pagament...

Newbie

Olha passei duas vezes em um cartão meu, e agora passei em outro e apareceu a mensagem no meu celular da minha conta, como se tivesse sido debitada, provavelmente também foi no meu outro cartão... Ma...

Anyk17

Spotify Star

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Spotify

Each time I choose an artist it tells me I have picked Premuin content and I am unable to play?

Newbie

Each time I choose an artist it tells me I have picked Premuin content and I am unable to play?  

Anyk17

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Support

Ich weiß mein Passwort kann mich jedoch auf meinem neuen Handy nicht anmelden, habe es schon mit zurücksetzen versucht geht jedoch nicht .

Newbie

Ich weiß mein Passwort kann mich jedoch auf meinem neuen Handy nicht anmelden, habe es schon mit zurücksetzen versucht geht jedoch nicht .

Anyk17

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get premium

Hello. I had 1 TL for 3 months premium till today and today i bought a spotify 1 month premium and internet receipt from vodafone. I had my receipt accepted from vodafone and I used my 500 mb too but i can't apply premium to my account.when i open li...

Visitor

Hello. I had 1 TL for 3 months premium till today and today i bought a spotify 1 month premium and internet receipt from vodafone. I had my receipt accepted from vodafone and I used my 500 mb too but...

Anyk17

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Family Plan log in issues

I have activated my account under our family plan, but my app on my phone will not update.

Newbie

I have activated my account under our family plan, but my app on my phone will not update.

Anyk17

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Studenterabatt mit Paypal zahlen

Ich habe mich vor einem Monat dazu entschlossen Spotify-Premium kostenloszu testenund bin jetzt so angetan, dass ich es kostenpflichtig abonieren will. Da ich Studentin bin wollte ich natürlich den Studentenrabatt nutzen, jedoch kann ich dort nur mit...

Newbie

Ich habe mich vor einem Monat dazu entschlossen Spotify-Premium kostenloszu testenund bin jetzt so angetan, dass ich es kostenpflichtig abonieren will. Da ich Studentin bin wollte ich natürlich den S...

Anyk17

Spotify Star

553 Views

1 replies

1 likes

  • 553 Views
  • 1 replies
  • 1 likes

Solved!! Fewer days

I got subscription on 30 days, but then I by mistake changed it to family premium and my subscription changed to 20 days. I dont know how to change it back.

Newbie

I got subscription on 30 days, but then I by mistake changed it to family premium and my subscription changed to 20 days. I dont know how to change it back.

Maxim

Spotify Star

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

New phone. Spotify thinks I'm abroad

Hello. I reside in Canada, I always have since signing up for Spotify premium. Went on holiday for a week, and returned with no issue. I changed my phone and Spotify won't let me login; keeps saying I'm abroad. Please help!!!

Newbie

Hello. I reside in Canada, I always have since signing up for Spotify premium. Went on holiday for a week, and returned with no issue. I changed my phone and Spotify won't let me login; keeps saying ...

Maxim

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Connecting FB - Username change

I created my account without facebook, now if I connect this account with facebook can I switch from my username to my name and surname?

Casual Listener

I created my account without facebook, now if I connect this account with facebook can I switch from my username to my name and surname?

Camille-S-Seana

Music Fan

354 Views

1 replies

0 likes

Account
  • 354 Views
  • 1 replies
  • 0 likes

Does the current Premium plan get cancelled when joining a family plan?

I was paying for two Premium's account: mine and my son's. I just upgraded to the Family plan. Obviously, my Premium plan will be converted to the Family plan but what about my son's Premium plan? If I invite him to my Family plan and he accepts it, ...

Casual Listener

I was paying for two Premium's account: mine and my son's. I just upgraded to the Family plan. Obviously, my Premium plan will be converted to the Family plan but what about my son's Premium plan? If...

Camille-S-Seana

Music Fan

1712 Views

2 replies

0 likes

Account
Subscription
  • 1712 Views
  • 2 replies
  • 0 likes

Charged for free trial

I was charged for the 30 days free trial, how do I get my money back?

Visitor

I was charged for the 30 days free trial, how do I get my money back?

KatesHere

Community Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Family question about location

My husband works two weeks out and comes to visit one week in. His address is different than mine for most of the year. Can we still share a Family package if we are not living in the billing address?

Casual Listener

My husband works two weeks out and comes to visit one week in. His address is different than mine for most of the year. Can we still share a Family package if we are not living in the billing address?

elliotck

Newbie

837 Views

2 replies

0 likes

Account
Premium
  • 837 Views
  • 2 replies
  • 0 likes

Solved!! Paypal: Choose bank account

Hi community, I am a new premium user and could not choose my banking account in the process of registration. Normally I can choose in the options if i want to pay with my „private“ or my „business“ account. But in the process from spotify there was ...

Visitor

Hi community,   I am a new premium user and could not choose my banking account in the process of registration. Normally I can choose in the options if i want to pay with my „private“ or ...

user-removed

Not applicable

1271 Views

2 replies

0 likes

Premium
  • 1271 Views
  • 2 replies
  • 0 likes

I pay but only have a free account

HelloI pay through my mobile service provider (salt, switzerland) and it worked for a long time (on PC and Android), but since July I have only a free account again. I have discussed this with the mobile service provider, but they say I have to conta...

Newbie

Hello I pay through my mobile service provider (salt, switzerland) and it worked for a long time (on PC and Android), but since July I have only a free account again.   I have discussed ...

hans_ploem

Newbie

308 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 308 Views
  • 2 replies
  • 0 likes