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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172416 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172416 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11351 Views
  • 6 replies
  • 11 likes
  • Security
  • 11351 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515825 Views
  • 986 replies
  • 113 likes
  • Account
  • 515825 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125965 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125965 Views
  • 74 replies
  • 12 likes

Paying for Spotify Premium, but can't find/ log into the account charged on.

I presume its because i had a free trial and forgot to cancel it after 30 days. However i can't remember the details for the account (and i've tried every email i have). Is there a way to cancel it via bank? Or can you log in using bank details?Thaks...

  • Newbie
  • I presume its because i had a free trial and forgot to cancel it after 30 days. However i can't remember the details for the account (and i've tried every email i have). Is there a way to cancel it v...
  • Bearfootrecords
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Can't play anything! "This song is not available. If you have the file...."

Hello Once again I'm having this error "This song is not available. If you have the file...." when I try to play anything from laptop Spotify. I have a premium account and using Spotify on Windows and iPhone using same account. This morning it worked...

  • Regular
  • Hello   Once again I'm having this error "This song is not available. If you have the file...." when I try to play anything from laptop Spotify. I have a premium account and using Spotify...
  • argah
  • Regular
  • 324 Views
  • 2 replies
  • 0 likes
  • Premium
  • 324 Views
  • 2 replies
  • 0 likes

Been charged for premium when i cancelled my subscription a month ago

I have been charged for premium when i cancelled my subscription via my web browser. I would like a refund because i didn't want to pay for another month and i had already cancelled it! How do i get to speak to an actual person??

  • Newbie
  • I have been charged for premium when i cancelled my subscription via my web browser. I would like a refund because i didn't want to pay for another month and i had already cancelled it! How do i get ...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! Help needed with family premium

Hi, Wondering if anyone can help us out. I recently upgraded to family premium. I have add two family members to the account. We are unable to play spotify simultaneously and independently on our devices. The playlist only plays on one device. Can we...

  • Casual Listener
  • Hi,   Wondering if anyone can help us out.  I recently upgraded to family premium. I have add two family members to the account. We are unable to play spotify simultaneously and...
  • snyspotify
  • Casual Listener
  • 382 Views
  • 2 replies
  • 0 likes
  • Account
  • 382 Views
  • 2 replies
  • 0 likes

my account was double charged this month for service. i was charged oct 3rd and 27th

my name is yolette jackson and my account was double charged the month of oct and i do not know why. i was charged the 3rd and the 27th. my email address is *************

  • Newbie
  • my name is yolette jackson and my account was double charged the month of oct and i do not know why.  i was charged the 3rd and the 27th.  my email address is *************
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Can't sign in

My payment failed so my account was deactivated but every time I try to sign in it's telling me there's no account associated with my email address even though I'm getting emails from you?!!How do I sign in and pay?!!

  • Newbie
  • My payment failed so my account was deactivated but every time I try to sign in it's telling me there's no account associated with my email address even though I'm getting emails from you?!! How do ...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

SMART Premium Subscription

Hi Guys,How can I use my SMART to register as PREMIUM? I tried so many times but spotify didn't send any verification code to my number. Thanks in advance.

  • Newbie
  • Hi Guys, How can I use my SMART to register as PREMIUM? I tried so many times but spotify didn't send any verification code to my number.   Thanks in advance.
  • Maxim
  • Spotify Star
  • 477 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 477 Views
  • 1 replies
  • 0 likes

Solved!! Family has no internet and lives in Jamaica, how can I add them to my account?

Family has no internet and lives in Jamaica, how can I add them to my account?They were able to get music for the 30 day free but need to add to my account to keep them active... any ideas?

  • Casual Listener
  • Family has no internet and lives in Jamaica, how can I add them to my account? They were able to get music for the 30 day free but need to add to my account to keep them active... any ideas?
  • Maxim
  • Spotify Star
  • 387 Views
  • 3 replies
  • 0 likes
  • Account
  • 387 Views
  • 3 replies
  • 0 likes

Hello! About two accounts

Hello! I was wondering if there is a possibility to be logged in to two different account at the same time?Because i have one private spotify account for me, and one for the Office, and it is annoying to have to log in and out of both of these accoun...

  • Newbie
  • Hello! I was wondering if there is a possibility to be logged in to two different account at the same time? Because i have one private spotify account for me, and one for the Office, and it is annoy...
  • sakura08
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Payments

I cancelled the my premium.account yet I got charged again this month.

  • Newbie
  • I cancelled the my premium.account yet I got charged again this month.
  • sakura08
  • Roadie
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Subscription

I cant complete payment because the mobile carrier is not sending me the PIN. I've already canceled previous subscription (promo) but it still doesnt work. Is there a step that i failed to do?

  • Visitor
  • I cant complete payment because the mobile carrier is not sending me the PIN. I've already canceled previous subscription (promo) but it still doesnt work. Is there a step that i failed to do?
  • SF_MK
  • Newbie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

spotify account reset itself

My spotify account completely reset itself. It doesn't remember any of my playlists or settings or anything and acts like it is completely new. I should have an active unlimited account (automatic payments, last one on April 2), but it says that I ha...

  • Visitor
  • My spotify account completely reset itself. It doesn't remember any of my playlists or settings or anything and acts like it is completely new. I should have an active unlimited account (automatic pa...
  • jonprelude
  • Newbie
  • 1710 Views
  • 5 replies
  • 0 likes
  • 1710 Views
  • 5 replies
  • 0 likes

Student Discount- Opting Out

Hello fellow Spotify users, I've had the Spotify Premium Student Discount for two years, now. A series of events have made it nearly impossible to renew my Premium subscribtion. Take into account the follwing: 1. Card expired on month of renewel.2. A...

  • Newbie
  • Hello fellow Spotify users,   I've had the Spotify Premium Student Discount for two years, now. A series of events have made it nearly impossible to renew my Premium subscribtion. Take into ac...
  • Ssstrokes
  • Newbie
  • 323 Views
  • 1 replies
  • 1 likes
  • Other
    Premium
    Subscription
  • 323 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account and sign in fail thanks to facebook and spotify

I have one email I use. I want to use that email for spotify account. But spotify do not let me sign in my account because facebook wanted to delete my account to "help me find my friends". Thanks facebook, I will never create accounts trough you. Wh...

  • Visitor
  • I have one email I use. I want to use that email for spotify account. But spotify do not let me sign in my account because facebook wanted to delete my account to "help me find my friends". Thanks fa...
  • user-removed
  • Not applicable
  • 361 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 361 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot login

Hello all,Apologies if this ends up in the wrong section of the forum, I haven't been here before. TL;DR below!Last night I opened the mobile app, when it suddenly logged me out. This has happened several times before, but the last time was maybe a y...

  • Casual Listener
  • Hello all, Apologies if this ends up in the wrong section of the forum, I haven't been here before. TL;DR below! Last night I opened the mobile app, when it suddenly logged me out. This has happene...
  • KingGlennis
  • Newbie
  • 348 Views
  • 2 replies
  • 0 likes
  • Login
  • 348 Views
  • 2 replies
  • 0 likes

Double Charged For Months!

Okay so I have been trying to get a hold of somebody for months and months to get this taken care of but no one at spotify seems to care. They never reply to my emails and i have been emailing for months. I have been getting double charged ever since...

  • Newbie
  • Okay so I have been trying to get a hold of somebody for months and months to get this taken care of but no one at spotify seems to care. They never reply to my emails and i have been emailing for mo...
  • tomasrex
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Lost Password / Ceased getting email from spotify

I know many people have had similar issues, but: Spotify updated and logged me out (on my phone). I forgot my password, but when i hit the 'forgot password' button, no email arrives to my inbox (i have waited well over a week now and tried multiple t...

  • Casual Listener
  • I know many people have had similar issues, but:  Spotify updated and logged me out (on my phone).  I forgot my password, but when i hit the 'forgot password' button, no email arrives to my...
  • sageturk
  • Casual Listener
  • 204 Views
  • 1 replies
  • 0 likes
  • Login
  • 204 Views
  • 1 replies
  • 0 likes

Login Trouble

Long story short is, someone logged into my email and changed the password and I can no longer log in. I made the password for my spotify a long time ago and I can no longer remember it, I wouldn't mind making a new account but I still get 10 bucks t...

  • Newbie
  • Long story short is, someone logged into my email and changed the password and I can no longer log in. I made the password for my spotify a long time ago and I can no longer remember it, I wouldn't m...
  • kirashi
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

Student Discount Ended

I had been on the College Discount for over a year, but for the past three months I have been charged $9.99

  • Casual Listener
  • I had been on the College Discount for over a year, but for the past three months I have been charged $9.99
  • KatesHere
  • Community Legend
  • 1230 Views
  • 4 replies
  • 0 likes
  • 1230 Views
  • 4 replies
  • 0 likes

Spotify Sonos and PC stopping each other

So, this started recently.I have spotify premium account, connected to my sonos.Now, when I play music on my PC it stops the sonos music. When I play on the sonos - it pauses the music on PC. I use the sonos to put music for my baby to sleep, and on ...

  • Casual Listener
  • So, this started recently. I have spotify premium account, connected to my sonos. Now, when I play music on my PC it stops the sonos music. When I play on the sonos - it pauses the music on PC. &n...
  • spetel
  • Casual Listener
  • 366 Views
  • 2 replies
  • 0 likes
  • Premium
  • 366 Views
  • 2 replies
  • 0 likes