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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291000 Views

529 replies

34 likes

Account
Free
  • 291000 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13683 Views

6 replies

11 likes

Security
  • 13683 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541129 Views

990 replies

115 likes

Account
  • 541129 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129666 Views

74 replies

12 likes

Account
Login
Premium
  • 129666 Views
  • 74 replies
  • 12 likes

Seriously. Do i have to start a topic to ask this?

Well. I recently changed my credit card. I have a premium account but since then I can not play all the songs I want. In fact a lot of songs are off limits. Even if I changed the credentials in my profiles. The RIDICULOUS thing is that you have to "a...

Visitor

Well. I recently changed my credit card. I have a premium account but since then I can not play all the songs I want. In fact a lot of songs are off limits. Even if I changed the credentials in my pr...

Dreadlord

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

auto playlist of new tracks

Hi, I recieve many mail messages about new tracks. Unfortunately most of the time I forget about this tracks. If there is any possibility to auto create playlist from this songs ?

Newbie

Hi, I recieve many mail messages about new tracks. Unfortunately most of the time I forget about this tracks. If there is any possibility to auto create playlist from this songs ?

coloyrs

Community Legend

187 Views

1 replies

0 likes

Other
  • 187 Views
  • 1 replies
  • 0 likes

playlists gone after adding Facebook to my account as a log in

I've had spotify for months now and have been paying monthly. I reset my password as I couldn't remember it after getting a new phone so I reset the password and it came up that I could use Facebook as a way to log in to my account. So I added Facebo...

Newbie

I've had spotify for months now and have been paying monthly. I reset my password as I couldn't remember it after getting a new phone so I reset the password and it came up that I could use Facebook ...

coloyrs

Community Legend

243 Views

1 replies

0 likes

Login
  • 243 Views
  • 1 replies
  • 0 likes

You charge me but my account keeps as a free user.

I was charge in my credt card in Brazil, the payament was approved but my account it's set as a free user. I did a plan to my family. Please help me

Newbie

I was charge in my credt card in Brazil, the payament was approved but my account it's set as a free user. I did a plan to my family. Please help me

KatesHere

Community Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Password reset issues.......Again!

Hola, Spotify..........Trying again, to reset my password.The password reset page coming up in Spanish.When I attempt, it tells me "check password" in Spanish............Meaning I can't determine what is wrong with reset procedures.Can ya' help me ou...

Regular

Hola, Spotify..........Trying again, to reset my password. The password reset page coming up in Spanish. When I attempt, it tells me "check password" in Spanish............Meaning I can't d...

kirashi

Community Legend

3363 Views

5 replies

0 likes

Login
  • 3363 Views
  • 5 replies
  • 0 likes

Superuser Contribution CANCELAR CUENTA SPOTIFY

COMO PUEDO CANCELAR MI CUENTA DE SPOTIFY PARA HACER OTRA CON EL MISMO CORREO VINCULADA A MI FACEBOOK, AHORA CAMBIE MI CORREO DE FACEBOOK Y TENGO DOS CUENTAS DE SPOTIFY Y QUIERO QUITAR UNA Y QUEDARME CON LA QUE ESTA VINCULADA AL FACEBOOK PERO LA DEL F...

Newbie

COMO PUEDO CANCELAR MI CUENTA DE SPOTIFY PARA HACER OTRA CON EL MISMO CORREO VINCULADA A MI FACEBOOK, AHORA CAMBIE MI CORREO DE FACEBOOK  Y TENGO DOS CUENTAS DE SPOTIFY Y QUIERO QUITAR UNA Y QUE...

Alejandro_C

Spotify Legend

639 Views

1 replies

0 likes

Account
Login
  • 639 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duas contas juntas Single e Familiar

Pessoal, Eu tenho minha conta Single PremiumPorém minha irmã assinou o premium familiar e me passou o codigo.Ele juntou na minha minha conta Single.O que acontece com as faturas da conta que era só minha ?É automaticamente cancelado ?

Newbie

 Pessoal,   Eu tenho minha conta Single Premium Porém minha irmã assinou o premium familiar e me passou o codigo. Ele juntou na minha minha conta Single. O que acontece com as faturas&...

Alejandro_C

Spotify Legend

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Caros, estou sendo descontada mensalmente como premiun e na minha conta consta como free. Já mandei email para a instituição e não obtive resposta. Como faço para solucionar o problema ou ainda, quais são os dados da empresa para que eu possa aciona-...

Newbie

Caros, estou sendo descontada mensalmente como premiun e na minha conta consta como free. Já mandei email para a instituição e não obtive resposta. Como faço para solucionar o problema ou ainda, quai...

Alejandro_C

Spotify Legend

169 Views

1 replies

0 likes

  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution pagamento

Boa tarde, não estou conseguindo efetuar o pagamento, coloco o nº do cartão mas não funciona

Newbie

Boa tarde, não estou conseguindo efetuar o pagamento, coloco o nº do cartão mas não funciona

Alejandro_C

Spotify Legend

176 Views

1 replies

0 likes

Account
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei pelo premium familiar e a conta permanece free

Me cadastrei na conta premium familiar e já comecei a usar a conta premium. Realizei o pagamento pelo cartão no dia 05/10 e no dia seguinte já estava com a conta free de novo. Gostaria de receber o estorno do valor pro cartão. Aguardo resposta

Casual Listener

Me cadastrei na conta premium familiar e já comecei a usar a conta premium. Realizei o pagamento pelo cartão no dia 05/10 e no dia seguinte já estava com a conta free de novo. Gostaria de receber o e...

Alejandro_C

Spotify Legend

273 Views

1 replies

0 likes

Account
Free
Premium
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei no cartão mas voltei a conta free

Realizei o pagamento pelo cartão no dia 5, mas minha conta voltou a ser free. Espero resposta.

Casual Listener

Realizei o pagamento pelo cartão no dia 5, mas minha conta voltou a ser free. Espero resposta.

Alejandro_C

Spotify Legend

161 Views

1 replies

0 likes

  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account premium disabled (Español)

Hola, me gustaria pedir ayuda, desde hace una semana mi cuenta premium de spotify ha pasado a ser free, la utilizo desde el smartphone con la cuenta premium desde Junio 2016 aproximadamente y nunca antes me dió problemas. Gracias y saludos.

Newbie

Hola, me gustaria pedir ayuda, desde hace una semana mi cuenta premium de spotify ha pasado a ser free, la utilizo desde el smartphone con la cuenta premium desde Junio 2016 aproximadamente y nunca a...

Alejandro_C

Spotify Legend

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que pide tarjeta si ya tengo cuenta

Por que si en mi plan viene Spotify Premium ahora me pide afuerza una tarjeta

Newbie

Por que si en mi plan viene Spotify Premium ahora me pide afuerza una tarjeta

Alejandro_C

Spotify Legend

247 Views

1 replies

0 likes

Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution NEED TO KNOW

I HAVE BEEN CHARGE TWICE FROM SPOTIFY I WANT TO KNOW WHY ONE WAS 14.99 AND THE OTHER IS FOR 8.04 WAY AM I BEING CHARGE ?

Newbie

I HAVE  BEEN CHARGE TWICE FROM SPOTIFY I WANT TO KNOW WHY ONE WAS 14.99 AND THE OTHER IS FOR 8.04 WAY AM I BEING CHARGE ?

Alejandro_C

Spotify Legend

181 Views

1 replies

0 likes

Account
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium has stopped working

Hi, for whatever reason when i signed up to spotify it thought that i was in germany, so it recently logged me out telling me that I can only use spotify abroad for 14 days (I live in the UK) So i logged into my account on a browser and changed my lo...

Newbie

Hi,  for whatever reason when i signed up to spotify it thought that i was in germany, so it recently logged me out telling me that I can only use spotify abroad for 14 days (I live in the...

Alejandro_C

Spotify Legend

192 Views

1 replies

0 likes

Account
Free
Login
Premium
Security
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution cobro de spotify sin autorizacion

tengo una cuenta la cual no me acuerdo del nombre de usuario pero cada mes me estam cobrando a mi tarjeta de credito, ¿como lo puedo cancelar?

Newbie

tengo una cuenta la cual no me acuerdo del nombre de usuario pero cada mes me estam cobrando a mi tarjeta de credito, ¿como lo puedo cancelar?

Alejandro_C

Spotify Legend

258 Views

1 replies

0 likes

Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Cannot acces the premium package

Here's what we got from you: I purchased the premium package and I had trouble with the website identifying that I am a college student and once I was acknowledged as a student I received an email and I used the link from the email to the payment pag...

Casual Listener

Here's what we got from you: I purchased the premium package and I had trouble with the website identifying that I am a college student and once I was acknowledged as a student I received an email an...

Maxim

Spotify Star

261 Views

3 replies

0 likes

  • 261 Views
  • 3 replies
  • 0 likes

Got charged but no membership

Im a student that was tryingbto get the student discount but i was charged and still not a member

Newbie

Im a student that was tryingbto get the student discount but i was charged and still not a member

Maxim

Spotify Star

145 Views

1 replies

0 likes

  • 145 Views
  • 1 replies
  • 0 likes

Solved!! I need an ANSWER RIGHT NOW AND 35$ REFUND NOWWW!!!!

WELL, I've been using spotify for almost 2 years. With this account i have 1 year, but, TODAY i was charged 35$ fee for not doing my payment on time. Every 22nd for each month i have to be charged 9.99$. How the F in the world are u guys gonna charge...

Newbie

WELL, I've been using spotify for almost 2 years.  With this account i have 1 year, but, TODAY i was charged 35$ fee for not doing my payment on time. Every 22nd for each month i have to be char...

Maxim

Spotify Star

307 Views

1 replies

0 likes

Subscription
  • 307 Views
  • 1 replies
  • 0 likes