Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 430 Views
  • 0 replies
  • 7 likes
  • Security
  • 430 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440045 Views
  • 970 replies
  • 108 likes
  • Account
  • 440045 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195490 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195490 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106911 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106911 Views
  • 70 replies
  • 11 likes

Solved!! Updated Password Doesn't Work on iPhone App

I updated my Spotify password yesterday via the brower having received an e-mail from Spotify telling me that I should do so. I can log in and out in the browser without problems. When I try to log-in to the Spotify app on my phone it says incorrect ...

  • Casual Listener
  • I updated my Spotify password yesterday via the brower having received an e-mail from Spotify telling me that I should do so. I can log in and out in the browser without problems.   When I try...
  • smc68300
  • Casual Listener
  • 375 Views
  • 3 replies
  • 0 likes
  • 375 Views
  • 3 replies
  • 0 likes

Logging in

We have a spotify account set up and we pay monthly, i have a new phone however i cant login to spotify on it as we dont know the password or email used to reset the password how do we reset the password

  • Newbie
  • We have a spotify account set up and we pay monthly, i have a new phone however i cant login to spotify on it as we dont know the password or email used to reset the password how do we reset the pass...
  • Bearfootrecords
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Two accounts?

Hi, I think I have two accounts, I remember one account login but its telling me it's Spotify Free. I pay a monthly fee, but not sure of the login. Please help !!

  • Newbie
  • Hi, I think I have two accounts, I remember one account login but its telling me it's Spotify Free.  I pay a monthly fee, but not sure of the login. Please help !!  
  • Bearfootrecords
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Not getting confirmation email for closing account

so I log in with facebook and I want to close this account, but the email isn't sending to my facebook email. So I changed my facebook email and the email isn't updating on here so I can't close this account. What do I do? all I want to do is close t...

  • Visitor
  • so I log in with facebook and I want to close this account, but the email isn't sending to my facebook email. So I changed my facebook email and the email isn't updating on here so I can't close this...
  • Bearfootrecords
  • Community Legend
  • 1039 Views
  • 1 replies
  • 0 likes
  • 1039 Views
  • 1 replies
  • 0 likes

Facebook closed my account and I was Premiun

My Spotify account was linked to Facebook, but due to issues Facebook unfortunately closed my account. Now, I cannot use Spotify, and worst of all, since I was a Premiun user, I'm afraid to still get charged for an account that I'm not using.In my si...

  • Newbie
  • My Spotify account was linked to Facebook, but due to issues Facebook unfortunately closed my account. Now, I cannot use Spotify, and worst of all, since I was a Premiun user, I'm afraid to still get...
  • Bearfootrecords
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Student discount

Can you have the same college student on two seperate accounts

  • Newbie
  • Can you have the same college student on two seperate accounts
  • Bearfootrecords
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Cant Show What Im Listening To On Facebook

The Option Is Turned On In Spotify, and Spotify is Already Linked With My Facebook Acc but still cant show them while im listening them. What should i do?

  • Newbie
  • The Option Is Turned On In Spotify, and Spotify is Already Linked With My Facebook Acc but still cant show them while im listening them. What should i do?
  • kavenieza
  • Music Fan
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Unlinking email address / Facebook

Long story short, I want to deactivate Facebook and am having issues with the email address / sign up. I have previously signed in using Facebook. The email address I used for Facebook was (for example) abcd@gmail.com. When I went to sign up for a ne...

  • Newbie
  • Long story short, I want to deactivate Facebook and am having issues with the email address / sign up. I have previously signed in using Facebook.   The email address I used for Facebook was (...
  • kavenieza
  • Music Fan
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 211 Views
  • 1 replies
  • 0 likes

facebook only half linked with spotify

hey! i did something strange when i first made my spotify acct and i can't seem to reverse it! it messed with my account---i can login with my fb account, but can't see any of my fb friends on the account. any advice? thank you!

  • Casual Listener
  • hey! i did something strange when i first made my spotify acct and i can't seem to reverse it! it messed with my account---i can login with my fb account, but can't see any of my fb friends on the ac...
  • tmitessa
  • Casual Listener
  • 232 Views
  • 6 replies
  • 0 likes
  • 232 Views
  • 6 replies
  • 0 likes

Please help, premium issues

I gently undated my billing information becauae my payment didn't go through.... I re purchased sportify premium and it still says I have a free subscription. I have signed in and out a few times and it has not resolved the issue.Can someone help ple...

  • Visitor
  • I gently undated my billing information becauae my payment didn't go through.... I re purchased sportify premium and it still says I have a free subscription. I have signed in and out a few times and...
  • Algee
  • Roadie
  • 210 Views
  • 4 replies
  • 0 likes
  • 210 Views
  • 4 replies
  • 0 likes

cant change playlist picture and description

I have the same version as people who are able to their change playlist description and picture but I am not able to. I have premium and they don't if that changes anything

  • Casual Listener
  • I have the same version as people who are able to their change playlist description and picture but I am not able to. I have premium and they don't if that changes anything
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Other
  • 192 Views
  • 1 replies
  • 0 likes

Facebook Suspended so i cant use my Spotify

Now, i posted something on Facebook that resulted in my acccount being temporaily suspended, but my Spotify was linked to Facebook, and now it needs to login again but i cant because of my suspension. WHAT DO I DO ?!

  • Newbie
  • Now, i posted something on Facebook that resulted in my acccount being temporaily suspended, but my Spotify was linked to Facebook, and now it needs to login again but i cant because of my suspension...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Paid for premium and no premium mebership

Just for a thirty day free trial of the premium account and put account in for monthly payment after that time and I still have no premium account ?

  • Newbie
  • Just for a thirty day free trial of the premium account and put account in for monthly payment after that time and I still have no premium account ?
  • Algee
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Porque no me acepta mi tarjeta de debito?

Hola , alguien sabe si hay algún problema con usar tarjetas de debito , por que ya la yeve al banco y me dijeron que estaba activada, pero aún así no me la acepta. Alguien tiene una solución a esto ?

  • Newbie
  • Hola , alguien sabe si hay algún problema con usar tarjetas de debito , por que ya la yeve al banco y me dijeron que estaba activada, pero aún así no me la acepta. Alguien tiene una solución a esto ?
  • mexleather
  • Newbie
  • 7128 Views
  • 2 replies
  • 1 likes
  • Premium
  • 7128 Views
  • 2 replies
  • 1 likes

Superuser Contribution I paid and my account but still on pause

I've paid my account using invoice but my account still on pause, if spotify dont help me I want my money back

  • Casual Listener
  • I've paid my account using invoice but my account still on pause, if spotify dont help me I want my money back
  • MaryC1
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Other
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution CUENTA DE FACEBOOK

COMO PUEDO VINCULAR UNA CUENTA NUEVA DE FACEBOOK A LACUENTA DE SPOTIFY Y ELIMINAR LA ANTERIOR DE FACEBOOK YA QUE NO ME PERMITE VINCULAR NINGUN MOVIMIENTO EN LA CUENTA NVA DE FACE ESPERO ME PUEDAN AYUDAR

  • Newbie
  • COMO PUEDO VINCULAR UNA CUENTA NUEVA DE FACEBOOK A LACUENTA DE SPOTIFY Y ELIMINAR LA ANTERIOR DE FACEBOOK  YA QUE NO ME PERMITE VINCULAR NINGUN MOVIMIENTO EN LA CUENTA NVA DE FACE   ESPER...
  • MaryC1
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify para familias

Hola amigos,Estoy interesado en contratar Spotify para familias, pero uno de los miembros de la casa sólo está en casa dos días a la semana. Ella puede disfrutar de este plan? Qué limitación tiene? Muchas gracias.

  • Newbie
  • Hola amigos, Estoy interesado en contratar Spotify para familias, pero uno de los miembros de la casa sólo está en casa dos días a la semana. Ella puede disfrutar de este plan? Qué limitación tien...
  • MaryC1
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 159 Views
  • 1 replies
  • 0 likes

How to copy playlist from one family account member to another?

Hello all. I just upgraded to a family account. Now I would like to know how I could copy some playlist from my account to the new account of my wife. Thanks in advance for your help and best regards, Hans

  • Casual Listener
  • Hello all.   I just upgraded to a family account. Now I would like to know how I could copy some playlist from my account to the new account of my wife.   Thanks in advance for your hel...
  • Htiek
  • Regular
  • 1532 Views
  • 6 replies
  • 0 likes
  • Account
  • 1532 Views
  • 6 replies
  • 0 likes

Superuser Contribution Username

How do I change my username to my name instead of the numbers? Example; When I look at my own playlist info it says "Created by: 1160572540" instead of my name. How do I change that?

  • Newbie
  • How do I change my username to my name instead of the numbers? Example; When I look at my own playlist info it says "Created by: 1160572540" instead of my name. How do I change that? 
  • MaryC1
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 161 Views
  • 1 replies
  • 0 likes