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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76509 Views

28 replies

0 likes

  • 76509 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94359 Views

9 replies

2 likes

Account
Login
  • 94359 Views
  • 9 replies
  • 2 likes

Superuser Contribution İ cant be premium member

There is a problem your site. İ cant be premium member. Help me

Newbie

There is a problem your site. İ cant be premium member. Help me

user-removed

Not applicable

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I change Account ID

Hey,I suspended my facebook account I can login my spotify by username (i think facebook id number) 111225XXXXX. but I ussualy forget the number.I want to login spotify without facebook login. I want to change my username, is it possible?

Visitor

Hey, I suspended my facebook account I can login my spotify by username (i think facebook id number) 111225XXXXX. but I ussualy forget the number. I want to login spotify without facebook...

user-removed

Not applicable

1368 Views

3 replies

0 likes

Account
Login
  • 1368 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscripition canceld but still payed for october.

Hello so i got a problem. I was charged for October even i canceld spotify premium.I choosed the klarna payment.

Casual Listener

Hello so i got a problem. I was charged for October even i canceld spotify premium. I choosed the klarna payment.

user-removed

Not applicable

454 Views

5 replies

0 likes

Premium
Subscription
  • 454 Views
  • 5 replies
  • 0 likes

Unable to login in my acct

When i try to loggin is not let me go

Newbie

When i try to loggin is not let me go

Maxim

Spotify Star

318 Views

1 replies

0 likes

Unlimited
  • 318 Views
  • 1 replies
  • 0 likes

Can't use spotify

Am on free version. But should be premium. Got email n did what said but still same....is there a phone number?

Casual Listener

Am on free version. But should be premium. Got email n did what said but still same....is there a phone number?

musiccornercv

Roadie

464 Views

1 replies

0 likes

Premium
  • 464 Views
  • 1 replies
  • 0 likes

Wachtwoord vergeten

Hoihoi, Ik ben mijn wachtwoord vergeten, en mijn e-mailadres klopt blijkbaar niet, ik heb gmail maar er staat gmqil, en nu kan ik dus geen nieuw wachtwoord aanvragen. Ook wil ik mijn spotify premium account opzeggen, maar ik kan nergens vinden hoe da...

Regular

Hoihoi,   Ik ben mijn wachtwoord vergeten, en mijn e-mailadres klopt blijkbaar niet, ik heb gmail maar er staat gmqil, en nu kan ik dus geen nieuw wachtwoord aanvragen. Ook wil ik mijn spotify...

musiccornercv

Roadie

7107 Views

10 replies

0 likes

  • 7107 Views
  • 10 replies
  • 0 likes

Multiple devices

Hi. I'm using Premium on my iPhone. And when I'm logged in on my Mac and I get a suggestion that I upgrade to Premium! Doesn't Premium give me access on multiple devices? Thanks David

Visitor

Hi. I'm using Premium on my iPhone. And when I'm logged in on my Mac and I get a suggestion that I upgrade to Premium! Doesn't Premium give me access on multiple devices?   Thanks &...

user-removed

Not applicable

272 Views

2 replies

0 likes

  • 272 Views
  • 2 replies
  • 0 likes

Student discount paying method (Germany)

Hey, i ve been using the student discount now for 1 year and Spotify sent me a mail which offers me to extend my subscription by keeping the student's price. When I clicked the link they asked me for the paying methodBut there was no Paypal or "Sofor...

Newbie

Hey, i ve been using the student discount now for 1 year and Spotify sent me a mail which offers me to extend my subscription by keeping the student's price. When I clicked the link they asked me for...

Maxim

Spotify Star

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

my parents live away from me, how can i do for family plan?

Hi...my bro, my dad and i should enjoy of family plan but i live in a different house.. what can i do?there is a hope for we? bye

Casual Listener

Hi... my bro, my dad and i should enjoy of family plan but i live in a different house..  what can i do? there is a hope for we?   bye

MastroGeppetto

Casual Listener

414 Views

2 replies

0 likes

Premium
  • 414 Views
  • 2 replies
  • 0 likes

Only credit Cards allowed ?

Hi,I'm trying to buy Spotify premium with the students discount.But there is only the option of using a credit card for charging the money. I don't have a credit card, why is there no PayPal or stiff like that?

Casual Listener

Hi, I'm trying to buy Spotify premium with the students discount. But there is only the option of using a credit card for charging the money. I don't have a credit card, why is there no PayPal or s...

Maxim

Spotify Star

1253 Views

3 replies

0 likes

  • 1253 Views
  • 3 replies
  • 0 likes

Superuser Contribution Double Charging

I've had a premium account for years. Recently I upgraded to family and it keeps charging me the $9.99 for the premium and the $14.99 for the family. Any help?

Newbie

I've had a premium account for years. Recently I upgraded to family and it keeps charging me the $9.99 for the premium and the $14.99 for the family. Any help?

MaryC1

Spotify Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento efetuado, porém continua a mensagem de que não efetuei o pagamento

Efetuei o pagamento da minha mensalidade, porém o aplicativo continua com a mensagem de que não foi possível efetuar o pagamento.

Newbie

Efetuei o pagamento da minha mensalidade, porém o aplicativo continua com a mensagem de que não foi possível efetuar o pagamento.

MaryC1

Spotify Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family - country settings block family member to join

Hi all, I've just upgraded to Premium Family. I'm an expat from Holland and have been living in Switzerland for 2 years now. My default country setting in my Spotify profile (which I cannot change) is set to Switzerland, where I also live physically....

Newbie

Hi all,   I've just upgraded to Premium Family. I'm an expat from Holland and have been living in Switzerland for 2 years now. My default country setting in my Spotify profile (which I ca...

MaryC1

Spotify Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot password for both spotify account and email used for the account, its a premium account.

Hello, I forgot my password for my premium spotify account and email used for the account. I cant access any of it. Please help

Newbie

Hello, I forgot my password for my premium spotify account and email used for the account. I cant access any of it. Please help

MaryC1

Spotify Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Premium family

I pay each month the premium family, I would like to change some members email but I can't find the page to do it and when I go on my account, they tell me that I only have spotify free. Please, tell me what to do.Thx, Cathy.

Newbie

I pay each month the premium family, I would like to change some members email but I can't find the page to do it and when I go on my account, they tell me that I only have spotify free. Please, tell...

Maxim

Spotify Star

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Trouble with premium. Charged but not premium!!!

Hello,I was premium until this month paying via Itunes account. Changed my phone to Android (OS is Android, phone is Samsung S7 Edge) and suspended payment on iphone. My premium expired around 4 days ago. On my Android I made yearly subscription afte...

Casual Listener

Hello, I was  premium until this month paying via Itunes account. Changed my phone to Android (OS is Android, phone is Samsung S7 Edge) and suspended payment on iphone. My premium expired aroun...

musiccornercv

Roadie

289 Views

1 replies

0 likes

Premium
Subscription
  • 289 Views
  • 1 replies
  • 0 likes

Solved!! Is it possible to connect 2 Spotify accounts with 1 Facebook user?

Hi I have one personal spotify account I've been using everyday that is connected (logged in) to my Facebook user. Now I have a Facebook Page -about music- and I registered a new Spotify account with the name of the FB page (and its website). Now I l...

Casual Listener

Hi I have one personal spotify account I've been using everyday that is connected (logged in) to my Facebook user.    Now I have a Facebook Page -about music- and I registered a new Spoti...

Acidulous

Casual Listener

631 Views

3 replies

0 likes

  • 631 Views
  • 3 replies
  • 0 likes