Cannot change country

I am trying to change my country from UK to USA and it won't won't allow me on my account page. I am temporarily in the UK, therefore it might be the IP address, but my credit card and billing details are American (I have no UK credit card I could us...

• lucysmith89
• Newbie
• I am trying to change my country from UK to USA and it won't won't allow me on my account page.    I am temporarily in the UK, therefore it might be the IP address, but my credi...
• 2016-10-16 3:09:10 PM
• 2016-10-16 3:34:03 PM
• Maxim
• Spotify Star
• 118 Views
• 1 replies
• 0 likes

Premium account from paused account

Unfortunately my PayPal payments didn't go though due to a problem and Spotify didn't get paid which has upset me grately. I could the email which may I add doesn't explain what to do about paying to reinstalling it. It just says sorry to lose you , ...

• user-removed
• Visitor
• Unfortunately my PayPal payments didn't go though due to a problem and Spotify didn't get paid which has upset me grately. I could the email which may I add doesn't explain what to do about paying to...
• 2016-10-16 5:24:50 AM
• 2016-10-16 2:32:50 PM
• user-removed
• Not applicable
• 212 Views
• 2 replies
• 0 likes

Charge twice per month

Hi,It has come to my attention I have been charged twice per month (the amounts of $17.99AUD and $11.99AUD) since March this year. I believe this was when I upgraded to family. I only have the one account and wish to be corrected and refunded.Regards...

• axytrix
• Newbie
• Hi, It has come to my attention I have been charged twice per month (the amounts of $17.99AUD and $11.99AUD) since March this year. I believe this was when I upgraded to family. I only have the one ...
• 2016-10-16 4:54:41 AM
• 2016-10-16 1:24:52 PM
• EthanS1
• Community Legend
• 193 Views
• 1 replies
• 0 likes

Country and credit cards

Hello everybody,just now I moved to Malaysia for one year and therefore I had to set my Spotify-Account to Malaysia as country. As I'd like to upgrade to Spotify Premium (I'm a student) now but -of course- only have German credit cards. The upgrade i...

• Lukas251
• Newbie
• Hello everybody, just now I moved to Malaysia for one year and therefore I had to set my Spotify-Account to Malaysia as country. As I'd like to upgrade to Spotify Premium (I'm a student) now but -of...
• 2016-10-16 11:42:02 AM
• 2016-10-16 1:16:44 PM
• cornna
• Newbie
• 231 Views
• 2 replies
• 0 likes

My subscription never ended even though i ended it.

In the beginning of this summer, i purchased the 3-month sale for 1$. It said that as long as i ended my subscription before the 14/9, no more money would be taken from my account. (I ended it on the 13/9.) Now, a month and two days later i see that ...

• Extronia
• Regular
• In the beginning of this summer, i purchased the 3-month sale for 1$. It said that as long as i ended my subscription before the 14/9, no more money would be taken from my account. (I ended it on the...
• 2016-10-16 12:18:11 PM
• 2016-10-16 1:00:32 PM
• Maxim
• Spotify Star
• 201 Views
• 1 replies
• 1 likes
• Premium
  Subscription

Vodafone TR from Turkey

Hello Dear Community. I regret it now, Vodafone TR has no advantages. I am a Spotify member for about 3-4 months. And I received a special offer from Vodafone (8th of September). Here, the problem begins. It seems Spotify company didn't receive this ...

• mythrael
• Casual Listener
• Hello Dear Community.   I regret it now, Vodafone TR has no advantages.   I am a Spotify member for about 3-4 months. And I received a special offer from Vodafone (8th of Sept...
• 2016-10-16 11:29:28 AM
• 2016-10-16 12:41:36 PM
• mythrael
• Casual Listener
• 360 Views
• 2 replies
• 0 likes
• Account
  Premium
  Subscription

being charged for free subscribe

My daughter has accidentally charged spotify to her phone it's adding 9.99 to her phone bill each month but when I try to cancell I can't do anything as it states she has the free version...I sent a message and the response I got was to look at a for...

• elliebrya
• Newbie
• My daughter has accidentally charged spotify to her phone it's adding 9.99 to her phone bill each month but when I try to cancell I can't do anything as it states she has the free version...I sent a ...
• 2016-06-07 9:09:22 PM
• 2016-10-16 12:27:14 PM
• veaux333
• Newbie
• 232 Views
• 4 replies
• 0 likes
• Account
  Free
  Premium

Can't log in, because of forgotten password and wrong email

I'm stuck in a bad loop, and hope someone can help.For some reason my password, that I've always had, isn't working anymore. The e-mail that's registered is an old one that I can't access anymore. See my problem? I need to change the e-mail address s...

• Becs0278
• Newbie
• I'm stuck in a bad loop, and hope someone can help. For some reason my password, that I've always had, isn't working anymore. The e-mail that's registered is an old one that I can't access anymore. ...
• 2016-10-15 12:29:21 AM
• 2016-10-16 11:59:09 AM
• Bearfootrecords
• Community Legend
• 322 Views
• 1 replies
• 0 likes

Changing billing info.

I'm trying to change my billing info. Doing the process and waiting for the confirmation code, but can't get any!!!

• Jpp_2509
• Newbie
• I'm trying to change my billing info. Doing the process and waiting for the confirmation code, but can't get any!!!
• 2016-10-16 7:33:20 AM
• 2016-10-16 11:56:30 AM
• Bearfootrecords
• Community Legend
• 222 Views
• 1 replies
• 0 likes

Showing wrong pic on desktop/mobile app

My Spotify App and mobile are showing the old Facebook profile pic... Why isn't it syncing or am I doing something wrong? User is asifzahoor Thanks!

• asifzahoor
• Newbie
• My Spotify App and mobile are showing the old Facebook profile pic...   Why isn't it syncing or am I doing something wrong?   User is asifzahoor     Thanks!
• 2016-10-16 5:01:07 AM
• 2016-10-16 11:49:41 AM
• Bearfootrecords
• Community Legend
• 177 Views
• 1 replies
• 0 likes
• Account
  Premium

Countries and bank transaction fees

Hi Spotify friends. I've had a Premium account for some time but only just realised I am being charged an overseas transaction fee of approx 35cents per month by my bank for my monthly subscription. My account is registered in Australia, my bank deta...

• Eurypides
• Newbie
• Hi Spotify friends. I've had a Premium account for some time but only just realised I am being charged an overseas transaction fee of approx 35cents per month by my bank for my monthly subscription. ...
• 2016-10-16 9:01:10 AM
• 2016-10-16 11:48:38 AM
• Bearfootrecords
• Community Legend
• 215 Views
• 1 replies
• 0 likes

Getting charged for premium when I'm already on a family plan

I was invited to join a family plan while still having my premium account. I looked through the FAQs regarding this and it said that I would not be charged further and that the main family plan account holder would only be charged. This was over a mo...

• user-removed
• Visitor
• I was invited to join a family plan while still having my premium account. I looked through the FAQs regarding this and it said that I would not be charged further and that the main family plan accou...
• 2016-10-16 7:20:26 AM
• 2016-10-16 11:40:49 AM
• Bearfootrecords
• Community Legend
• 2429 Views
• 1 replies
• 0 likes

Charged Full Price for Four Months

So I have had the spotify student discount (I am a junior in college) for a while now and I just read online that after 12 months the account is switched from the 4.99 back to 9.99 and you are sent an email to remind you. I never recieved this email ...

• Aidonahue
• Casual Listener
• So I have had the spotify student discount (I am a junior in college) for a while now and I just read online that after 12 months the account is switched from the 4.99 back to 9.99 and you are sent a...
• 2016-10-16 4:03:52 AM
• 2016-10-16 10:30:29 AM
• Maxim
• Spotify Star
• 196 Views
• 3 replies
• 0 likes

Superuser Contribution Missing songs from playlist

I have lost more than half the songs on my iphone from this particular playlist. At the menu level, list says 35 songs, when I go inside the list to play there are only 12 songs in there.

• apilani
• Casual Listener
• I have lost more than half the songs on my iphone from this particular playlist. At the menu level, list says 35 songs, when I go inside the list to play there are only 12 songs in there.
• 2016-10-08 8:36:14 AM
• 2016-10-16 8:32:50 AM
• apilani
• Casual Listener
• 217 Views
• 2 replies
• 0 likes

Spotify is not available in Saudi Arabia

I live in Saudi Arabia country. Everytime I'm trying to login in and download the app says "not available" or "forbidden" I can't do it!! Except when I started use VPN but I still can't download the app even with VPN. Please, tell me when Spotify wil...

• NasserHashemi
• Casual Listener
• I live in Saudi Arabia country. Everytime I'm trying to login in and download the app says "not available" or "forbidden" I can't do it!! Except when I started use VPN but I still can't download the ...
• 2016-10-16 7:23:44 AM
• 2016-10-16 8:22:50 AM
• NasserHashemi
• Casual Listener
• 2344 Views
• 4 replies
• 0 likes
• Subscription

Country

I am not able to change my country, I already inserted a new payment method however it just charged me and didn't change my profile. Any suggestion?

• ennearruda
• Newbie
• I am not able to change my country, I already inserted a new payment method however it just charged me and didn't change my profile. Any suggestion? 
• 2016-10-16 2:36:18 AM
• 2016-10-16 8:18:42 AM
• Maxim
• Spotify Star
• 161 Views
• 1 replies
• 0 likes

Log in problems forgot user name and password. Also wanr ro get premium

• TED32748
• Casual Listener
• 2016-10-14 7:17:51 PM
• 2016-10-15 12:41:58 AM
• osornios
• Spotify Star
• 278 Views
• 1 replies
• 0 likes
• Login

User name

Hello, I created an account yestarday, is an group account. The user name is harborhoteis than I link with the facebook page (Gerencial Harbor) but when I creat a playlist appears "created by: desenvolvedor harbor" and I'd like that appears "created ...

• user-removed
• Visitor
• Hello,   I created an account yestarday, is an group account.   The user name is harborhoteis than I link with the facebook page (Gerencial Harbor) but when I creat a playlist appears "...
• 2016-10-14 8:01:58 PM
• 2016-10-15 12:39:26 AM
• osornios
• Spotify Star
• 212 Views
• 1 replies
• 0 likes
• Account
  Premium

Moved to other country

Hello, I have moved to Canada and with a new phone plan I got Spotify premium.However, I cannot choose the network provider and get the premium. Please change my permanent country to Canada , provider Fido. Phone 6047295930

• Naujokaite
• Newbie
• Hello, I have moved to Canada and with a new phone plan I got Spotify premium. However, I cannot choose the network provider and get the premium. Please change my permanent country to Canada , pro...
• 2016-10-15 7:41:17 AM
• 2016-10-15 12:33:39 AM
• knutjohanvatnej
• Newbie
• 175 Views
• 2 replies
• 0 likes