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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291984 Views

529 replies

34 likes

Account
Free
  • 291984 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13690 Views

6 replies

11 likes

Security
  • 13690 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541468 Views

990 replies

115 likes

Account
  • 541468 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129676 Views

74 replies

12 likes

Account
Login
Premium
  • 129676 Views
  • 74 replies
  • 12 likes

Superuser Contribution recusa de pagamento com cartao

Senhores, era assinante premium, assinando pela apple store.O cartao autorizado venceu para compras no exterior e eu esqueci de atualizar.Minha conta voltou para free.agora tento voltar para premium e nao consigo . quando tento pagar fala que meu car...

Newbie

Senhores, era assinante premium, assinando pela apple store. O cartao autorizado venceu para compras no exterior e eu esqueci de atualizar. Minha conta voltou para free. agora tento voltar para pr...

Giordana1991

Newbie

1090 Views

8 replies

1 likes

Subscription
  • 1090 Views
  • 8 replies
  • 1 likes

Superuser Contribution Problems on became a premium user

I tried twice to became a premium user and I have problems on the credit card transaction, but the payment was charged twice and I still not being a premium user.

Newbie

I tried twice to became a premium user and I have problems on the credit card transaction, but the payment was charged twice and I still not being a premium user.

Anyk17

Spotify Star

200 Views

1 replies

0 likes

Account
Premium
  • 200 Views
  • 1 replies
  • 0 likes

Why isn't there anywhere an e-mail address for support and questions?

Hello, I have to say that I am a little angry because I don't find any e-mail adress where I can write my request. I have to ask the community or use the suggested troubleshooting topics. I mean, in principle, that's a good idea, because most questio...

Regular

Hello,   I have to say that I am a little angry because I don't find any e-mail adress where I can write my request. I have to ask the community or use the suggested troubleshooting topics. I ...

Stealthcruiser

Regular

626 Views

5 replies

0 likes

  • 626 Views
  • 5 replies
  • 0 likes

Superuser Contribution 2 payments?

In december 2015, I had to buy a new phone due to my old phone(iPhone) becoming unusable. I tranfered over all payment information to my new phone(Android). Yesterday (October 24th, 2016), I accessed my itunes account and had to update my card info t...

Newbie

In december 2015, I had to buy a new phone due to my old phone(iPhone) becoming unusable. I tranfered over all payment information to my new phone(Android). Yesterday (October 24th, 2016), I accessed...

Anyk17

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to update payment details

I've tried to update my payment details with multiple cards from different accounts with the same results. I've tried multiple devices too. Each time a notice pops up tellling me that there's something wrong with my bank or card (I've checked and all...

Newbie

I've tried to update my payment details with multiple cards from different accounts with the same results. I've tried multiple devices too.   Each time a notice pops up tellling me that there'...

Anyk17

Spotify Star

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nao lembro em qual email o debito esta vinculado

Eu troquei de aparelho e nenhum dos meus emails esta vinculado a conta premium,estou recebendo o debito sem poder ouvir o spotify,tem como localiza o longin pelo meu cartão? E urgente

Newbie

Eu troquei de aparelho e nenhum dos meus emails esta vinculado a conta premium,estou recebendo o debito sem poder ouvir o spotify,tem como localiza o longin pelo meu cartão? E urgente

Anyk17

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Foi pago e não consigo usar o Premium

Paguei pelo serviço premium na semana passada, até o momento não foi liberado o Spotify... Está bloqueado!Solicito por gentileza uma resposta da equipe, gosto muito do serviço mas fica complicado desta maneira...Att Phelipe

Newbie

Paguei pelo serviço premium na semana passada, até o momento não foi liberado o Spotify... Está bloqueado! Solicito por gentileza uma resposta da equipe, gosto muito do serviço mas fica complicado d...

Anyk17

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrado 2 vezes e ainda ta como gratuito!

Boa noite! Fui me tornar premmium porém cobraram 2 vezes 10 reais que é abaixo do valor da conta, mas também não liberou. O que faço?

Newbie

Boa noite! Fui me tornar premmium porém cobraram 2 vezes 10 reais que é abaixo do valor da conta, mas também não liberou. O que faço?

Anyk17

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Answers Please!

I am unable to make phone calls on my mobile as Optus has told me that I have insufficient funds due to Spotify charging me a $26.79 fee at 4.23am on 25th October 2016. I would like to know how, why and what Spotify has charged me for as I use the Fr...

Casual Listener

I am unable to make phone calls on my mobile as Optus has told me that I have insufficient funds due to Spotify charging me a $26.79 fee at 4.23am on 25th October 2016. I would like to know how, why ...

Anyk17

Spotify Star

627 Views

1 replies

0 likes

Mobile
  • 627 Views
  • 1 replies
  • 0 likes

Superuser Contribution token invalid for u contry

Token invalid for your country i see my account is set to both norway / uk and when i changes it back from uk to norway and go back to redeem my pin it back to uk what can i do ?

Newbie

Token invalid for your country i see my account is set to both norway / uk and when i changes it back from uk to norway and go back to redeem my pin it back to uk what can i do ?

Anyk17

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Extending Premium Subscription

My prepaid Premium subscription will end in a week. If I pay for the Premium subscription now, will the cycle be reset to today (lose my 7 days remaining subscription), or automatically be extended when it is just about to expire? Thanks

Newbie

My prepaid Premium subscription will end in a week. If I pay for the Premium subscription now, will the cycle be reset to today (lose my 7 days remaining subscription), or automatically be extended w...

tomasrex

Roadie

720 Views

1 replies

0 likes

Account
Premium
Subscription
  • 720 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in Spotify by Facebook: You may now close this window.

Hello,I've a problem concerning my logging in Spotify by Facebook. When I clic on " Logging in with Facebook", a web page open with the writting: "Logging in to Spotify...". Few time after, it is written: "You may now close this window." and no loggi...

Regular

Hello, I've a problem concerning my logging in Spotify by Facebook. When I clic on " Logging in with Facebook", a web page open with the writting: "Logging in to Spotify...". Few time after, it is w...

Anyk17

Spotify Star

1018 Views

1 replies

0 likes

Login
  • 1018 Views
  • 1 replies
  • 0 likes

can't change my payment method

when i try to change my payment method or reinstate my premium account the stupid little wheel icon just spins and won"t let me do anything

Newbie

when i try to change my payment method or reinstate my premium account the stupid little wheel icon just spins and won"t let me do anything

tomasrex

Roadie

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Being charged for FREE 30-Day Trial

I signed up for the free 30-day trial yesterday and now today there is a $5.35 charge on my bank statement....why? It's FREE***

Casual Listener

I signed up for the free 30-day trial yesterday and now today there is a $5.35 charge on my bank statement....why? It's FREE***

michaelpaugh617

Casual Listener

207 Views

3 replies

0 likes

  • 207 Views
  • 3 replies
  • 0 likes

I can't login with old email

I changed phones, and i don't have access to my old email to change update or login.

Visitor

I changed phones, and i don't have access to my old email to change update or login.

Mike134

Newbie

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Family Member Can't Access Her Profile

Hi, I am paying for a family plan, and I have granted access to my girlfriend (her personal email address is registered as one of the 5 people I can give access to). She used to have no issues at all, but for the last few weeks she has not been able ...

Casual Listener

Hi,   I am paying for a family plan, and I have granted access to my girlfriend (her personal email address is registered as one of the 5 people I can give access to). She used to have no issu...

Npl4y3r

Casual Listener

480 Views

5 replies

0 likes

Login
Other
Premium
Subscription
  • 480 Views
  • 5 replies
  • 0 likes

Account blocked!

Hallo, ich habe versehentlich eine Lastschrift zurück gehen lassen und möchte das Geld nun erneut überweisen, damit mein Account entsperrt wird.Bitte um mithilfe.Wohin kann ich das Geld überweisen? LG Phillip

Newbie

Hallo, ich habe versehentlich eine Lastschrift zurück gehen lassen und möchte das Geld nun erneut überweisen, damit mein Account entsperrt wird. Bitte um mithilfe. Wohin kann ich das Geld überweise...

Hubo

Community Legend

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Spotify being Hacked

My Spotify Premium was created with my Facebook. I noticed a device "Hassan's iPhone" listening to my spotify and creating/deleting playlists. I changed my Facebook password AND my spotify password, and clicked "sign-out everywhere"... somehow Hassan...

Newbie

My Spotify Premium was created with my Facebook. I noticed a device "Hassan's iPhone" listening to my spotify and creating/deleting playlists. I changed my Facebook password AND my spotify password, ...

chemotrix

Music Fan

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Can't upgrade my account

I can't upgrade to spotify premium. I input my payment details, click continue then it loops me back to select my payment method and i have to input all my details again. I have tried this several times and it is not giving me any message or allowing...

Casual Listener

I can't upgrade to spotify premium.  I input my payment details, click continue then it loops me back to select my payment method and i have to input all my details again. I have tried this sev...

LordRollin

Community Legend

376 Views

3 replies

0 likes

Account
Premium
Subscription
  • 376 Views
  • 3 replies
  • 0 likes