Superuser Contribution Why dont I have family premium?

A while ago I installed spotify premium, but later on my family decided to install family premium. So I cancelled my premium subscription and got the family version instead. For some reason, I don't have family premium anymore but everyone else in my...

• TuvaDana
• Newbie
• A while ago I installed spotify premium, but later on my family decided to install family premium. So I cancelled my premium subscription and got the family version instead. For some reason, I don't ...
• 2016-10-13 5:16:06 PM
• 2016-10-15 6:05:53 PM
• Anyk17
• Spotify Star
• 131 Views
• 1 replies
• 0 likes
• Premium

Superuser Contribution Logging in username

**bleep**! I updated my stupid IPhone and it made me log in again! I don't know if I lost my whole music but it is still charging me! I tried logging in with my username but forgot my password! It still didn't retrieve all my music

• Jujubean79
• Newbie
• **bleep**! I updated my stupid IPhone and it made me log in again! I don't know if I lost my whole music but it is still charging me! I tried logging in with my username but forgot my password! It st...
• 2016-10-13 4:14:42 PM
• 2016-10-15 6:03:18 PM
• Anyk17
• Spotify Star
• 167 Views
• 1 replies
• 0 likes

Superuser Contribution Can't login

I can't login spotify account after i hd got back my phone from the care centre for repairment, it stated that my account is not connected to face book account, at that time i signed up my account was through spotify app, not through face book, pleas...

• ivy20
• Newbie
• I can't login spotify account after i hd got back my phone from the care centre for repairment, it stated that my account is not connected to face book account, at that time i signed up my account wa...
• 2016-10-13 3:45:34 PM
• 2016-10-15 6:02:42 PM
• Anyk17
• Spotify Star
• 156 Views
• 1 replies
• 0 likes

Superuser Contribution not working

listen I've paid this month and it came out of my account and I think it was a special offer for 3 months I don't even no how it came out as I didn't want to pay I was on a free trial but some reason the 9.99 came out but I'm still not even on premiu...

• marco368
• Newbie
• listen I've paid this month and it came out of my account and I think it was a special offer for 3 months I don't even no how it came out as I didn't want to pay I was on a free trial but some reason...
• 2016-10-13 3:35:38 PM
• 2016-10-15 5:58:57 PM
• Anyk17
• Spotify Star
• 178 Views
• 1 replies
• 0 likes

Superuser Contribution Not Receiving Notifications on iPhone

I've triple checked all of my settings and spotify is definitely enabled to send me notifications through push and email and yet I still receive neither. This morning a band I follow, Avenged Sevenfold, released a new song on Spotify and I only found...

• aravesi
• Casual Listener
• I've triple checked all of my settings and spotify is definitely enabled to send me notifications through push and email and yet I still receive neither. This morning a band I follow, Avenged Sevenfo...
• 2016-10-13 3:26:09 PM
• 2016-10-15 5:55:21 PM
• Anyk17
• Spotify Star
• 274 Views
• 1 replies
• 0 likes

Superuser Contribution Unwanted Device

I noticed someone else was listening to my account today, on a device called "Kimberly's Echo." Only, I don't know a Kimberly, and I can't seem to unlink the device. I've tried removing online devices, the "sign out everywhere" feature, I even set up...

• heatherb0622
• Casual Listener
• I noticed someone else was listening to my account today, on a device called "Kimberly's Echo." Only, I don't know a Kimberly, and I can't seem to unlink the device. I've tried removing online device...
• 2016-09-16 10:47:37 PM
• 2016-10-15 5:46:41 PM
• Anyk17
• Spotify Star
• 469 Views
• 3 replies
• 0 likes
• Account
  Security

Superuser Contribution CAN'T LOG IN TO PAY MY BILL

I try to log in but I get ERROR CODE 3. I try to ask to reset my password but Im told that my email address is not linked to any active account. So I figure the issue is that my CC info needs to be updated because I was overdrawn a few days ago. But ...

• supes80
• Casual Listener
• I try to log in but I get ERROR CODE 3. I try to ask to reset my password but Im told that my email address is not linked to any active account. So I figure the issue is that my CC info needs to be u...
• 2016-10-01 9:42:08 PM
• 2016-10-15 5:42:48 PM
• Anyk17
• Spotify Star
• 380 Views
• 3 replies
• 0 likes
• Subscription

Family premium and Vodaphone

I have had premium for about 18 months or so, but recently got it included in a Vodaphone contract which has 2 years to run. I want to upgrade to family premium but from the posts here I don't think I can without cancelling the Vodaphone account whic...

• Simonnpalmer
• Newbie
• I have had premium for about 18 months or so, but recently got it included in a Vodaphone contract which has 2 years to run. I want to upgrade to family premium but from the posts here I don't think ...
• 2016-10-15 12:26:09 PM
• 2016-10-15 12:53:48 PM
• OviiiOne
• Community Legend
• 175 Views
• 1 replies
• 0 likes

How do I get my family members in to the family list?

Finally I took the step to upgrade to Family. Just to experiance nothing but obsticles! I realized that I need to open FREE accounts for all 4 invites but Spotify keeps complaining about "already used email account". Where does Spotify look for used ...

• Kent66
• Casual Listener
• Finally I took the step to upgrade to Family. Just to experiance nothing but obsticles! I realized that I need to open FREE accounts for all 4 invites but Spotify keeps complaining about "already use...
• 2016-10-11 10:29:53 PM
• 2016-10-15 11:06:13 AM
• Kent66
• Casual Listener
• 387 Views
• 3 replies
• 0 likes
• Other

I can't log into my equaliser app

• Ab610
• Casual Listener
• 2016-10-15 6:20:21 AM
• 2016-10-15 8:16:13 AM
• marlonsphere
• Roadie
• 233 Views
• 4 replies
• 0 likes

Family Subscription - invitees can't redeem

Hi, Have been a premium member for a while - just set up family account. When I send the link to my kids email address it takes them to the spotify "login" page - obviously they can't login as they don't have an account, thats the point of family sha...

• mrchappell
• Casual Listener
• Hi,   Have been a premium member for a while - just set up family account.   When I send the link to my kids email address it takes them to the spotify "login" page - obviously they can...
• 2016-10-15 6:44:02 AM
• 2016-10-15 6:54:22 AM
• marlonsphere
• Roadie
• 243 Views
• 4 replies
• 0 likes

Moving to an other country

So recently I moved to Japan. Which means that my spotify stopped working and I had to change my country to Japan. However now my spotify is in Japanese while I can not read nor speak Japanese. Even worse all my numbers and playlists are removed. How...

• eengelsma
• Newbie
• So recently I moved to Japan. Which means that my spotify stopped working and I had to change my country to Japan. However now my spotify is in Japanese while I can not read nor speak Japanese. Even ...
• 2016-10-14 12:30:48 PM
• 2016-10-15 4:38:03 AM
• coloyrs
• Community Legend
• 160 Views
• 1 replies
• 0 likes

Contact support

There is no way to contact Spotify support... unbelieveble. If they dont contac me shortly i will cancel my Premium account after years of relationship. I changed my account to Spain and i loose all my playlist in 1 minute. I hope u fix it as soon as...

• Jotajotasoria
• Newbie
• There is no way to contact Spotify support... unbelieveble. If they dont contac me shortly i will cancel my Premium account after years of relationship. I changed my account to Spain and i loose all ...
• 2016-10-15 3:36:22 AM
• 2016-10-15 4:34:19 AM
• coloyrs
• Community Legend
• 353 Views
• 1 replies
• 0 likes

Forgot username, password, and have a misspelled email.

I have premium but I've been using a visa gift card and I'll be out of money on it by the end of this month. When I made my account I guess I misspelled my email because neither of them are working. I also forgot my username and there is nothing I ca...

• ZombieRocker98
• Newbie
• I have premium but I've been using a visa gift card and I'll be out of money on it by the end of this month. When I made my account I guess I misspelled my email because neither of them are working. ...
• 2016-10-14 12:00:58 AM
• 2016-10-15 3:30:58 AM
• osornios
• Spotify Star
• 298 Views
• 1 replies
• 0 likes
• Account

Superuser Contribution Remove Spotify from a deactivated Facebook Account.

Can somebody from Spotify help me with this? I created a new Spotify account forgetting I had a Spotify Premium account on a deactivated Facebook. I cannot recover the Facebook to cancel the subscription or transfer it to my new Spotify account.

• rewdboy678
• Newbie
• Can somebody from Spotify help me with this? I created a new Spotify account forgetting I had a Spotify Premium account on a deactivated Facebook. I cannot recover the Facebook to cancel the subscrip...
• 2016-10-13 3:51:46 PM
• 2016-10-15 3:05:10 AM
• Sophia
• Roadie
• 209 Views
• 1 replies
• 0 likes
• Account

Superuser Contribution my premium is gone

I have (or had) a premium account which charged automatically to a credit card and it suddenly stopped doing it and it switched me to free premium. What happened?

• pauvillacb
• Newbie
• I have (or had) a premium account which charged automatically to a credit card and it suddenly stopped doing it and it switched me to free premium. What happened?
• 2016-10-13 6:17:16 PM
• 2016-10-15 2:37:54 AM
• Sophia
• Roadie
• 138 Views
• 1 replies
• 0 likes

Why am getting ads on Spotify premium?!

Can someone please tell me why every single member I have in my family is getting ads on their Spotify when they are linked to my premium family plan?

• Hawken24
• Newbie
• Can someone please tell me why every single member I have in my family is getting ads on their Spotify when they are linked to my premium family plan?
• 2016-10-15 1:41:28 AM
• 2016-10-15 2:27:10 AM
• osornios
• Spotify Star
• 608 Views
• 1 replies
• 0 likes