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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82829 Views

29 replies

0 likes

  • 82829 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103544 Views

10 replies

3 likes

Account
Login
  • 103544 Views
  • 10 replies
  • 3 likes

Student Premium charged at full price

I have a student premium accoutn but just noticed I've been charged at full price for this month's subscription. Can anyone provide me more info as to why am being charged full price please? Thanks

Casual Listener

I have a student premium accoutn but just noticed I've been charged at full price for this month's subscription. Can anyone provide me more info as to why am being charged full price please?   ...

KatesHere

Community Legend

433 Views

5 replies

0 likes

  • 433 Views
  • 5 replies
  • 0 likes

Being charged for a rejected student account

Can someone please help me. I tried to get the student discount and it rejected me even though my college is accredited. I canceled and moved on, more than a week later I checked my bank statement and it says "processing" $5.00. Why is it still proce...

Newbie

Can someone please help me. I tried to get the student discount and it rejected me even though my college is accredited.   I canceled and moved on, more than a week later I checked my bank sta...

Maxim

Spotify Star

246 Views

1 replies

0 likes

Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Reset Password (No Email)

I am posting under a friends account because I can't reset my password. I'm not recieving any emails from Spotify. This started with that security breach, but I marked it up as just heavy load and forgot about it. How can I regain control of my accou...

Casual Listener

I am posting under a friends account because I can't reset my password. I'm not recieving any emails from Spotify. This started with that security breach, but I marked it up as just heavy load and fo...

JeremyDubz

Casual Listener

435 Views

2 replies

0 likes

Account
Login
  • 435 Views
  • 2 replies
  • 0 likes

Solved!! UK Student Discount and Paypal

Hi there, I've recently become a student again in the UK and have received an NUS card. I'd like to go from £9.99 premium down to £4.99 premium. I currently pay via Paypal, but when I go to change to the student discounted rate, I am only able to pay...

Casual Listener

Hi there,   I've recently become a student again in the UK and have received an NUS card. I'd like to go from £9.99 premium down to £4.99 premium. I currently pay via Paypal, but when I go to ...

GG1801

Newbie

1382 Views

2 replies

0 likes

Account
Premium
Subscription
  • 1382 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pagamento

Estou com um problema pra debitar o valor no meu cartão e não acho a possibilidade de emissão do boleto. Não consigo falar com NINGUÉM do spotify pra tentar resolver. Quero pagar, mas tá impossível.

Newbie

Estou com um problema pra debitar o valor no meu cartão e não acho a possibilidade de emissão do boleto. Não consigo falar com NINGUÉM do spotify pra tentar resolver. Quero pagar, mas tá impossível.

RodrigoPalma

Roadie

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Link Multiple Spotify Accounts

Red: I have a spotify free account that was trial with multiple playlists that I have worked on for two years. Now, I have a premium account with the same email address, with no playlists. How do I link these two accounts, a non-premium former trial ...

Newbie

Red:   I have a spotify free account that was trial with multiple playlists that I have worked on for two years.     Now, I have a premium account with the same email address, ...

d3booll

Newbie

31843 Views

14 replies

2 likes

  • 31843 Views
  • 14 replies
  • 2 likes

Canceling Subcription

When I go to my subscription to cancel it, the option isn't even there for me. I am hooked through Starbucks premium, also. I'm trying to move my account to get unconnected w Facebook as well, I made a new account to do that with but I can't really d...

Casual Listener

When I go to my subscription to cancel it, the option isn't even there for me. I am hooked through Starbucks premium, also. I'm trying to move my account to get unconnected w Facebook as well, I made...

XObabe

Casual Listener

390 Views

1 replies

0 likes

Account
Premium
Subscription
  • 390 Views
  • 1 replies
  • 0 likes

My premium account

I requested a premium account and received a torpedo in the cell saying it was charged the amount of 14.90, however I'm not having access to Spotify premium. Please, I'm waiting for solutions.

Newbie

I requested a premium account and received a torpedo in the cell saying it was charged the amount of 14.90, however I'm not having access to Spotify premium. Please, I'm waiting for solutions. &nbsp...

xxsuperdreamxx

Newbie

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Subscription refund

I just canceled my subscription today on 10/18 my premium was drafted from my bank on 10/17. How can I go about getting a refund from Spotify? I don't want to keep my subscription active for the month of October.

Newbie

I just canceled my subscription today on 10/18 my premium was drafted from my bank on 10/17. How can I go about getting a refund from Spotify? I don't want to keep my subscription active for the mont...

Maxim

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Subscription does not appear

I have a subscription from my mobile phone service provider, but my Spotify shows the free version.

Newbie

I have a subscription from my mobile phone service provider, but my Spotify shows the free version.

Maxim

Spotify Star

257 Views

1 replies

0 likes

Subscription
  • 257 Views
  • 1 replies
  • 0 likes

Going to Student Account from Premium Account

I want to switch to the student discount, and I already have a premium account. I know you have to cancel your premium account, then sign up for the student discount. My concern is with my saved music. Will all of my playlists and saved music be dele...

Casual Listener

I want to switch to the student discount, and I already have a premium account.  I know you have to cancel your premium account, then sign up for the student discount.  My concern is with m...

Maxim

Spotify Star

292 Views

1 replies

0 likes

Account
Subscription
  • 292 Views
  • 1 replies
  • 0 likes

NEED TO CONTACT SOMEONE - ANYONE at Spotify

Upgraded cannot access my account, family subscription does not work between different devices, want my money back, want to CONTACT SOMEONE!!!!!! can anyone help, please

Newbie

Upgraded cannot access my account, family subscription does not work between different devices, want my money back, want to CONTACT SOMEONE!!!!!! can anyone help, please

Maxim

Spotify Star

353 Views

1 replies

0 likes

Account
Premium
Subscription
  • 353 Views
  • 1 replies
  • 0 likes

Need help

Joined the premium for family, and cant nobody log into the account. How do i go about getting them logged on? Cause its not worth it if im the only one using it.....

Casual Listener

Joined the premium for family, and cant nobody log into the account. How do i go about getting them logged on? Cause its not worth it if im the only one using it.....

Maxim

Spotify Star

421 Views

3 replies

0 likes

  • 421 Views
  • 3 replies
  • 0 likes

acount

my email is not linked with my acount wat i supost to do

Casual Listener

my email is not linked with my acount wat i supost to do

2stevevndnk-03

Casual Listener

275 Views

1 replies

0 likes

Account
  • 275 Views
  • 1 replies
  • 0 likes

Travelling family

All four of us in the family are travelling together through Europe.My son and I had seperate accounts I now want one family account for all of us.Am having trouble with joining family members into the family account as it says we are not all from th...

Visitor

All four of us in the family are travelling together through Europe. My son and I had seperate accounts I now want one family account for all of us. Am having trouble with joining family members in...

user-removed

Not applicable

258 Views

1 replies

0 likes

Account
  • 258 Views
  • 1 replies
  • 0 likes

Forgot my password / registered e-mail client doesn't exist any more...

Forgot my password, and my old registered e-mail (everyday.com) is out of business, so I can't access the emails from Spotify. I can't even log out, or install the Spotify app on my phone. Spotify don't seem to communicate with their customers or pro...

Casual Listener

Forgot my password, and my old registered e-mail (everyday.com) is out of business, so I can't access the emails from Spotify.   I can't even log out, or install the Spotify app on my phone. ...

Rakkerfant

Casual Listener

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Paying via KPN

I have a spotify premium account which I used to pay by auto-debit monthly payment. I now pay via my mobile phone contract with KPN. I keep getting messages from spotify saying that they have not recieved my payment. KPN confirms that they are making...

Casual Listener

I have a spotify premium account which I used to pay by auto-debit monthly payment.  I now pay via my mobile phone contract with KPN.  I keep getting messages from spotify saying that the...

mzwagemakers

Roadie

353 Views

1 replies

0 likes

Account
Premium
Subscription
  • 353 Views
  • 1 replies
  • 0 likes

Date of subscription renewal a bit confusing

Hello! I need help with this. I shifted from Premium to Family today, 18 Oct. The subscription was successful. But when I checked my account details, it says that my subscription shall automatically renew on 5 Nov (See attached photo). Isn't the coun...

Visitor

Hello! I need help with this. I shifted from Premium to Family today, 18 Oct. The subscription was successful. But when I checked my account details, it says that my subscription shall automatically ...

Maxim

Spotify Star

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes