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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1601 Views
  • 0 replies
  • 7 likes
  • Security
  • 1601 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445929 Views
  • 970 replies
  • 108 likes
  • Account
  • 445929 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199048 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199048 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • jgbanm65v5z8gvpajr9i
  • Visitor
  • 108311 Views
  • 71 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108311 Views
  • 71 replies
  • 11 likes

Premium

I pay for premium service through sprint but I'm not getting premium service now.

  • Newbie
  • I pay for premium service through sprint but I'm not getting premium service now.
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium
  • 118 Views
  • 1 replies
  • 0 likes

Payment

Payment via credit card statement was made, the value has already been charged by EBANX of R $ 14.90 on 16/10 11h16 and the account is still counting on and FREE and not PROFESSIONAL. It has already been logged out and logged and keeps asking to sign...

  • Casual Listener
  • Payment via credit card statement was made, the value has already been charged by EBANX of R $ 14.90 on 16/10 11h16 and the account is still counting on and FREE and not PROFESSIONAL. It has already ...
  • Maxim
  • Spotify Star
  • 189 Views
  • 3 replies
  • 0 likes
  • 189 Views
  • 3 replies
  • 0 likes

How To Delete Spotify Account!?

Hi. I want to get rid of my Spotify Account. I followed instructions before by going to Account and tried to find Contact Form (under "Customer Service and Support") but its not there!

  • Newbie
  • Hi. I want to get rid of my Spotify Account. I followed instructions before by going to Account and tried to find Contact Form (under "Customer Service and Support") but its not there! 
  • Whymir
  • Casual Listener
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Premium to student account change

I want to change my premium account to a student account. I have an NUS Extra card. I followed the link provided in the answer to a similar thread, and the answer said that after logging in I should be asked for my NUS Extra details. However when I l...

  • Newbie
  • I want to change my premium account to a student account. I have an NUS Extra card. I followed the link provided in the answer to a similar thread, and the answer said that after logging in I sh...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

I got charged twice for student subscription!!!

I subscriped to Spotify student premium. And the next day, I got an alert from my bank app for TWO CHARGES!!! from Spotify. I have sent a support form but haven't yet received a reply except for the automated one as soon as I sent in the form. How do...

  • Visitor
  • I subscriped to Spotify student premium. And the next day, I got an alert from my bank app for TWO CHARGES!!! from Spotify. I have sent a support form but haven't yet received a reply except for the ...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 118 Views
  • 1 replies
  • 0 likes

Student Discounts for International Students

Hi everyone, So I'm an international student currently studying in the US. I tried to get spotify premium with the student discount, but it wouldn't let me because I have a Swiss credit card. How do I get around that? Thanks for any answers!Jess

  • Casual Listener
  • Hi everyone,   So I'm an international student currently studying in the US. I tried to get spotify premium with the student discount, but it wouldn't let me because I have a Swiss c...
  • jeroe32
  • Casual Listener
  • 432 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 432 Views
  • 2 replies
  • 0 likes

Solved!! False Advertising Regarding Trial Subscription

I accepted an offer to try out the Premium service for free for 7 days. This is now my 2nd day during that time frame. Right after I began using this free trial (yesterday), I received an email from Spotify offering to extend this free trial another ...

  • Regular
  • I accepted an offer to try out the Premium service for free for 7 days. This is now my 2nd day during that time frame. Right after I began using this free trial (yesterday), I received an email from ...
  • KatesHere
  • Community Legend
  • 374 Views
  • 5 replies
  • 0 likes
  • 374 Views
  • 5 replies
  • 0 likes

all my songs disappeared because of living in another country

I've been in Portugal for two weeks now and today when I tried to connect to Spotify, I had to log in again with facebook or with my username and when I got in, I haven't my songs that I had collected for ages even when I've changed the settings as t...

  • Casual Listener
  • I've been in Portugal for two weeks now and today when I tried to connect to Spotify, I had to log in again with facebook or with my username and when I got in, I haven't my songs that I had collecte...
  • KatesHere
  • Community Legend
  • 239 Views
  • 3 replies
  • 1 likes
  • 239 Views
  • 3 replies
  • 1 likes

how to get plan changed to student discount

Hi I'm a kiwi doing a student exchange in munich and i'm on the 9.99 euro plan right now because I cant get to change my plan or sign into the 4.99 euro student plan cause every time I click it i get redirected to the main page. I already emailed ask...

  • Casual Listener
  • Hi   I'm a kiwi doing a student exchange in munich and i'm on the 9.99 euro plan right now because I cant get to change my plan or sign into the 4.99 euro student plan cause every time I click...
  • KatesHere
  • Community Legend
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

premium to family

Hi, im wondering if i cancel my premium account to then reactivate it on a family package, will my account be the same and playlists still be on my library?,Thanks.

  • Newbie
  • Hi, im wondering if i cancel my premium account to then reactivate it on a family package, will my account be the same and playlists still be on my library?, Thanks.
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

charged twice in one month, nobody cares

Last month my paypal was charged twice for my spotify subscription. Once when it was supposed to, on the 15th, and another time on the 18th. I've used the stupid contact form, that very interestingly suggests that maybe I have more accounts or it's m...

  • Casual Listener
  • Last month my paypal was charged twice for my spotify subscription. Once when it was supposed to, on the 15th, and another time on the 18th.   I've used the stupid contact form, that very ...
  • KatesHere
  • Community Legend
  • 245 Views
  • 4 replies
  • 0 likes
  • 245 Views
  • 4 replies
  • 0 likes

Cannot change country

I am trying to change my country from UK to USA and it won't won't allow me on my account page. I am temporarily in the UK, therefore it might be the IP address, but my credit card and billing details are American (I have no UK credit card I could us...

  • Newbie
  • I am trying to change my country from UK to USA and it won't won't allow me on my account page.    I am temporarily in the UK, therefore it might be the IP address, but my credi...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Premium account from paused account

Unfortunately my PayPal payments didn't go though due to a problem and Spotify didn't get paid which has upset me grately. I could the email which may I add doesn't explain what to do about paying to reinstalling it. It just says sorry to lose you , ...

  • Visitor
  • Unfortunately my PayPal payments didn't go though due to a problem and Spotify didn't get paid which has upset me grately. I could the email which may I add doesn't explain what to do about paying to...
  • user-removed
  • Not applicable
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Charge twice per month

Hi,It has come to my attention I have been charged twice per month (the amounts of $17.99AUD and $11.99AUD) since March this year. I believe this was when I upgraded to family. I only have the one account and wish to be corrected and refunded.Regards...

  • Newbie
  • Hi, It has come to my attention I have been charged twice per month (the amounts of $17.99AUD and $11.99AUD) since March this year. I believe this was when I upgraded to family. I only have the one ...
  • EthanS1
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Country and credit cards

Hello everybody,just now I moved to Malaysia for one year and therefore I had to set my Spotify-Account to Malaysia as country. As I'd like to upgrade to Spotify Premium (I'm a student) now but -of course- only have German credit cards. The upgrade i...

  • Newbie
  • Hello everybody, just now I moved to Malaysia for one year and therefore I had to set my Spotify-Account to Malaysia as country. As I'd like to upgrade to Spotify Premium (I'm a student) now but -of...
  • cornna
  • Newbie
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

My subscription never ended even though i ended it.

In the beginning of this summer, i purchased the 3-month sale for 1$. It said that as long as i ended my subscription before the 14/9, no more money would be taken from my account. (I ended it on the 13/9.) Now, a month and two days later i see that ...

  • Regular
  • In the beginning of this summer, i purchased the 3-month sale for 1$. It said that as long as i ended my subscription before the 14/9, no more money would be taken from my account. (I ended it on the...
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 207 Views
  • 1 replies
  • 1 likes

Vodafone TR from Turkey

Hello Dear Community. I regret it now, Vodafone TR has no advantages. I am a Spotify member for about 3-4 months. And I received a special offer from Vodafone (8th of September). Here, the problem begins. It seems Spotify company didn't receive this ...

  • Casual Listener
  • Hello Dear Community.   I regret it now, Vodafone TR has no advantages.   I am a Spotify member for about 3-4 months. And I received a special offer from Vodafone (8th of Sept...
  • mythrael
  • Casual Listener
  • 366 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 366 Views
  • 2 replies
  • 0 likes

being charged for free subscribe

My daughter has accidentally charged spotify to her phone it's adding 9.99 to her phone bill each month but when I try to cancell I can't do anything as it states she has the free version...I sent a message and the response I got was to look at a for...

  • Newbie
  • My daughter has accidentally charged spotify to her phone it's adding 9.99 to her phone bill each month but when I try to cancell I can't do anything as it states she has the free version...I sent a ...
  • veaux333
  • Newbie
  • 238 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
  • 238 Views
  • 4 replies
  • 0 likes

Can't log in, because of forgotten password and wrong email

I'm stuck in a bad loop, and hope someone can help.For some reason my password, that I've always had, isn't working anymore. The e-mail that's registered is an old one that I can't access anymore. See my problem? I need to change the e-mail address s...

  • Newbie
  • I'm stuck in a bad loop, and hope someone can help. For some reason my password, that I've always had, isn't working anymore. The e-mail that's registered is an old one that I can't access anymore. ...
  • Bearfootrecords
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Changing billing info.

I'm trying to change my billing info. Doing the process and waiting for the confirmation code, but can't get any!!!

  • Newbie
  • I'm trying to change my billing info. Doing the process and waiting for the confirmation code, but can't get any!!!
  • Bearfootrecords
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes