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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420765 Views
  • 965 replies
  • 108 likes
  • Account
  • 420765 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186169 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186169 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103350 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103350 Views
  • 69 replies
  • 10 likes

Spotify linked to wrong Facebook account

When I log in with my Facebook credentials, it shows one of my friend's music and playlists. I'm not sure what happened but now I can't even make an actual spotify account because it says that my email is linked to my facebook and to tell me to log i...

  • Visitor
  • When I log in with my Facebook credentials, it shows one of my friend's music and playlists. I'm not sure what happened but now I can't even make an actual spotify account because it says that my ema...
  • user-removed
  • Not applicable
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

How to move playlist from one account to another?

I have 2 accounts and I want to move all the music from one account to the other account. I can't figure out how to do it. Spotify told me to come here so hopefully I can get help thank.

  • Newbie
  • I have 2 accounts and I want to move all the music from one account to the other account. I can't figure out how to do it. Spotify told me to come here so hopefully I can get help thank.
  • KatesHere
  • Community Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

failure to update payment details

previously i was using my visa debit card to pay for spotify premium and it has been fine until this month where i went to change my card and now i have failed to update my payment details. it keep saying that my transaction has been declined even wh...

  • Newbie
  • previously i was using my visa debit card to pay for spotify premium and it has been fine until this month where i went to change my card and now i have failed to update my payment details. it k...
  • KatesHere
  • Community Legend
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Charged without subscription

Hi, I signed for the free trial some months ago but when I entered my card details (a postepay) it said my card was not suitable to the subscription, so I was not able to get Premium Spotify. However, I've been charged the 0.99 cent for the trial and...

  • Newbie
  • Hi, I signed for the free trial some months ago but when I entered my card details (a postepay) it said my card was not suitable to the subscription, so I was not able to get Premium Spotify. Ho...
  • kassandrabest87
  • Casual Listener
  • 255 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Statistics / Information

Hi, When I sign up as ecgi I end up with the account of my father fritsgiversen. I have had an invitation from centio-DK on Premium Family I would like to have - but I can not make it work. Please help. Eva Giversen

  • Casual Listener
  • Hi,   When I sign up as ecgi I end up with the account of my father fritsgiversen.   I have had an invitation from centio-DK on Premium Family I would like to have - but I can not make ...
  • Anyk17
  • Spotify Star
  • 1652 Views
  • 3 replies
  • 0 likes
  • 1652 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change region and lost my playlists

Hi everyone,Please I need help! I change the region of my Itunes Account, and since than I can't have access anymore, just keep popping up this message saying that my last payment didn't get through. But ai have changed the credit card details in reg...

  • Casual Listener
  • Hi everyone, Please I need help! I change the region of my Itunes Account, and since than I can't have access anymore, just keep popping up this message saying that my last payment didn't get thro...
  • Anyk17
  • Spotify Star
  • 435 Views
  • 3 replies
  • 0 likes
  • Account
  • 435 Views
  • 3 replies
  • 0 likes

Missing Playlist

I used to have premium spotify and had a playlist of almost 200 songs. WHen I stopped using premium, I still had access to that playlist when on line but now this playlist has disappeared? I can see a few of the songs, but the lions share is gone--ha...

  • Visitor
  • I used to have premium spotify and had a playlist of almost 200 songs.  WHen I stopped using premium, I still had access to that playlist when on line but now this playlist has disappeared? &nbs...
  • zeynepengiin
  • Music Fan
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Spotify Customer Support

I just would like to say that Spotify have the best Customer Support I have ever come across. You dealt with my problem straight away and made it easy to understand. I have never come across Customer Support like it. Thank you so much!

  • Casual Listener
  • I just would like to say that Spotify have the best Customer Support I have ever come across.   You dealt with my problem straight away and made it easy to understand.   I have neve...
  • user-removed
  • Not applicable
  • 1208 Views
  • 10 replies
  • 2 likes
  • 1208 Views
  • 10 replies
  • 2 likes

i cant log in

i cant log in via facebook or normal way.email got deleted from microsoft. is there anyway i can get the playlists back from the account and transfer it to my new account

  • Newbie
  • i cant log in via facebook or normal way. email got deleted from microsoft. is there anyway i can get the playlists back from the account and transfer it to my new account
  • mr_eggie
  • Regular
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Getting Premium, then switching countries.

Hi !I live in Portugal, but will soon move to Spain. Since Premium is cheaper in Portugal, if i subscribe now, what happens when i move to Spain? Will i keep paying the same or will it change to the Spanish price?Thank you

  • Regular
  • Hi ! I live in Portugal, but will soon move to Spain. Since Premium is cheaper in Portugal, if i subscribe now, what happens when i move to Spain? Will i keep paying the same or will it change to ...
  • sandravantzand
  • Newbie
  • 1572 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1572 Views
  • 9 replies
  • 0 likes

Premium

Three months ago I started 3 months spotify premium for 0,99cents agreement with spotify, that ended last month. I canceld that but it still says that I've premium but I don't. Nothing goes off my bill but I still can do the premium things in the app...

  • Casual Listener
  • Three months ago I started 3 months spotify premium for 0,99cents agreement with spotify, that ended last month. I canceld that but it still says that I've premium but I don't. Nothing goes off my bi...
  • Helplessgirl
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • 182 Views
  • 2 replies
  • 0 likes

Betaling

Hei! Jeg har fått nytt kort og fikk beskjed om å endre betalingsinformasjon... Har gjort det tre ganger nå, men fortsetter å få mail om at jeg snart mister premium om jeg ikke gjør det! Hva er feil? Får beskjed om at det er vellykket hver gang.

  • Newbie
  • Hei! Jeg har fått nytt kort og fikk beskjed om å endre betalingsinformasjon... Har gjort det tre ganger nå, men fortsetter å få mail om at jeg snart mister premium om jeg ikke gjør det! Hva er feil? ...
  • eliasgdfhkfgdjh
  • Regular
  • 9486 Views
  • 1 replies
  • 0 likes
  • 9486 Views
  • 1 replies
  • 0 likes

7 day free trial continue?

Does the 7 days free trial automatically continue to premium alter it ends ? Cant Find this info.

  • Newbie
  • Does the 7 days free trial automatically continue to premium alter it ends ? Cant Find this info.
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium
  • 154 Views
  • 1 replies
  • 0 likes

Kein Login möglich

Kann seit heute morgen nicht mehr auf meinen Spotify Account zugreifen. Obwohl ich alle Leistungen gezahlt habe, kam dann die Fehlermeldung das mein Passwort / Username falsch ist.

  • Casual Listener
  • Kann seit heute morgen nicht mehr auf meinen Spotify Account zugreifen. Obwohl ich alle Leistungen gezahlt habe, kam dann die Fehlermeldung das mein Passwort / Username falsch ist.
  • Maxim
  • Spotify Star
  • 383 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 383 Views
  • 3 replies
  • 0 likes

Solved!! Connect Spotify on iPhone app

Helloi have the app on my iPhone.i've changed my Bank account and Spotify hasn't bien paid.i've changed it and since i did it, i can't Connect myself on thé app.when i Write my mail and password a message : this mail is already created like if i clic...

  • Casual Listener
  • Hello i have the app on my iPhone. i've changed my Bank account and Spotify hasn't bien paid. i've changed it and since i did it, i can't Connect myself on thé app. when i Write my mail and passw...
  • Corraja351
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Fraudulent Charges to my phone bill

I used to have Spotify Premium and I was aware that I'm getting charged £9.99 per month. However, I don't have Spotify installed on any device and ever since I canceled my subscription a month ago, and I'm still getting charged with £9.99 a month. I ...

  • Newbie
  • I used to have Spotify Premium and I was aware that I'm getting charged £9.99 per month. However, I don't have Spotify installed on any device and ever since I canceled my subscription a month ago, a...
  • Bearfootrecords
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Neues Handy, Probeabo über Mobilcom-Debitel kündigen

Hallo zusammenich habe ein neues Handy und über meine Handynummer (Anbieter Mobilcom-Debitel) ein Probeabo abgeschlossen, in meinem Spotify-Konto ist das Abo nicht hinterlegt, wie kann ich es kündigen, damit es sich nicht kostenpflichtig verlängert?D...

  • Newbie
  • Hallo zusammen ich habe ein neues Handy und über meine Handynummer (Anbieter Mobilcom-Debitel) ein Probeabo abgeschlossen, in meinem Spotify-Konto ist das Abo nicht hinterlegt, wie kann ich es kündi...
  • Maxim
  • Spotify Star
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Re: Props to the Spotify Crew

I have been searching all over this site to find help for my problem.....getting very frustratedI have paid for a one year premium subscription and the full payment went through last montand now spotify says payment failed and I have no spotify....I ...

  • Casual Listener
  • I have been searching all over this site to find help for my problem.....getting very frustrated I have paid for a one year premium subscription and the full payment went through last mont and now ...
  • crystalmcneil
  • Casual Listener
  • 346 Views
  • 4 replies
  • 0 likes
  • 346 Views
  • 4 replies
  • 0 likes

Unlink from Facebook

Currently, my spotify is link to Facebook. I had been to Facebook to disconnect spotify.When I try to create new account, this show that's the email has been taken.So, I went to "forgot my password" section. It's show that I have to go to Facebook to...

  • Regular
  • Currently, my spotify is link to Facebook. I had been to Facebook to disconnect spotify. When I try to create new account, this show that's the email has been taken. So, I went to "forgot my passwo...
  • iyuanjun
  • Regular
  • 342 Views
  • 4 replies
  • 0 likes
  • Account
  • 342 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution wont upgrade to premium

help!!!i was using premium for almost a year..then after charge for premium this month suddenly spotify says that my payment didnt go through and to update my payment info..but my mobile carrier auto pays for it every month..and spotify keeps saying ...

  • Casual Listener
  • help!!! i was using premium for almost a year..then after charge for premium this month suddenly spotify says that my payment didnt go through and to update my payment info..but my mobile carrier ...
  • sakura08
  • Roadie
  • 618 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 618 Views
  • 8 replies
  • 0 likes