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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1633 Views
  • 0 replies
  • 7 likes
  • Security
  • 1633 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446201 Views
  • 970 replies
  • 108 likes
  • Account
  • 446201 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199164 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199164 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108397 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108397 Views
  • 72 replies
  • 11 likes

Unable to reset password

Wanted to change my email adress, it said that this one was already in use, so tried to change the password for the one in use. But it said hat there's no account conneced to this email

  • Newbie
  • Wanted to change my email adress, it said that this one was already in use, so tried to change the password for the one in use. But it said hat there's no account conneced to this email
  • saaaarz
  • Casual Listener
  • 661 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 661 Views
  • 3 replies
  • 0 likes

Can't change my country in my account

I moved from Belgium to Mozambique and after 2 weeks my account (Free account) was not acessible anymore. I can't change the country to Mozambique in my account settings, the only option is Belgium. But my IP address correctly indicates that I'm in M...

  • Newbie
  • I moved from Belgium to Mozambique and after 2 weeks my account (Free account) was not acessible anymore. I can't change the country to Mozambique in my account settings, the only option is Belgium. ...
  • Maxim
  • Spotify Star
  • 920 Views
  • 1 replies
  • 0 likes
  • 920 Views
  • 1 replies
  • 0 likes

Family account where users does not currently live together

Hey!I want to create a family account, but me and my significant other does not currently live together. She lives in USA and I live in Norway, can we still create a family account together?

  • Casual Listener
  • Hey! I want to create a family account, but me and my significant other does not currently live together. She lives in USA and I live in Norway, can we still create a family account together?
  • krt16
  • Casual Listener
  • 1002 Views
  • 2 replies
  • 0 likes
  • Account
  • 1002 Views
  • 2 replies
  • 0 likes

Hacked account.

Someone has goten acces to my password and account name. Now he/she has swapped my registered mail and i cant reset it. Where can i get help with this? Cant find any info on the website.

  • Newbie
  • Someone has goten acces to my password and account name. Now he/she has swapped my registered mail and i cant reset it.    Where can i get help with this? Cant find any info on the websit...
  • kbrooksc
  • Community Legend
  • 1005 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1005 Views
  • 1 replies
  • 0 likes

Annoying problems with payment

My Situation at the moment:Name: Jan Oslaba ( its my Facebook/spotify account)I could use my credit card anymore so i used a premium code.I couldnt stop payment via credit card because quiting it wasnt possible because some website bugs.No i cant use...

  • Newbie
  • My Situation at the moment: Name: Jan Oslaba ( its my Facebook/spotify account) I could use my credit card anymore so i used a premium code. I couldnt stop payment via credit card because quiting ...
  • kbrooksc
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Bugged account, can't log in

Well, how can I explain this...My account name is "x", but I forget it password so I created another one using my facebook and some error occured and for some reason both accounts had the same login "x". I tried everything, even changing the password...

  • Casual Listener
  • Well, how can I explain this... My account name is "x", but I forget it password so I created another one using my facebook and some error occured and for some reason both accounts had the same...
  • tktheus
  • Casual Listener
  • 294 Views
  • 4 replies
  • 0 likes
  • Login
  • 294 Views
  • 4 replies
  • 0 likes

Gift card

Hi, I bought a 6-month premium spotify card a while back while in sweden, right now I'm temporarly living in the netherlands, and I can't upgrade cause of that. The card will soon expire, is there any way one can get around this? Or will I have to fl...

  • Newbie
  • Hi, I bought a 6-month premium spotify card a while back while in sweden, right now I'm temporarly living in the netherlands, and I can't upgrade cause of that. The card will soon expire, is there an...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! Premium on both laptop and android phone

I signed up for a premium account on my laptop.But when I sign in on my phone and want to download it seems like I don't have Premium and need to pay again...

  • Casual Listener
  • I signed up for a premium account on my laptop. But when I sign in on my phone and want to download it seems like I don't have Premium and need to pay again...
  • Astame
  • Community Legend
  • 2506 Views
  • 7 replies
  • 0 likes
  • 2506 Views
  • 7 replies
  • 0 likes

Can I change my Spotify username to my band name?

Im interacting with other bands but under my user name, I want to be able to use my band name. My band account is verified so how can I do this?

  • Roadie
  • Im interacting with other bands but under my user name, I want to be able to use my band name. My band account is verified so how can I do this?
  • LegPuppy
  • Roadie
  • 492 Views
  • 2 replies
  • 0 likes
  • Premium
  • 492 Views
  • 2 replies
  • 0 likes

Deleted Facebook

So, I deleted my facebook which my spotify is linked to which also has spotify premium. I logged back into Spotify by putting my old facebook email password in to the login, but I'm not sure if that has reactivated my facebook or not. When I checked ...

  • Newbie
  • So, I deleted my facebook which my spotify is linked to which also has spotify premium. I logged back into Spotify by putting my old facebook email password in to the login, but I'm not sure if that ...
  • micahlewisbeard
  • Regular
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! I can´t change the credit card to pay spotify premium

My credit card has expired and I can´t change it to pay spotify premium. The page to change my data doesn't work.I use Internet Explorer 11.0 Please, help me. Thanks you.

  • Newbie
  • My credit card has expired and I can´t change it to pay spotify premium.  The page to change my data doesn't work. I use Internet Explorer 11.0   Please, help me.   Thanks you.
  • Dianasaed
  • Casual Listener
  • 613 Views
  • 9 replies
  • 1 likes
  • Other
    Subscription
  • 613 Views
  • 9 replies
  • 1 likes

Superuser Contribution Problemas com a conta Premium

Bom dia!Estou com problemas para acessar a conta Premium, eu cadastrei o número do cartão de crédito, chegou mensagem no meu celular que o cadastro foi efetuado com sucesso, porém eu não consigo usar a conta Premium. Chegou 3 mensagens no celular diz...

  • Casual Listener
  • Bom dia! Estou com problemas para acessar a conta Premium, eu cadastrei o número do cartão de crédito, chegou mensagem no meu celular que o cadastro foi efetuado com sucesso, porém eu não consigo us...
  • LucasMatheus1
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

Charged twice in one month

I was charged twice for premium family but it has only given me one months worth. What do I have to do to either get my money back or just have my subscription be paid up until December 10th?Please let me know what I need to do.Kina272001

  • Newbie
  • I was charged twice for premium family but it has only given me one months worth. What do I have to do to either get my money back or just have my subscription be paid up until December 10th? Plea...
  • aaronjfsmith
  • Casual Listener
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Potential Phishing site that uses Spotify API? kazamster.com?

This might be a potential Phishing site. It uses the spotify API to log you in then requests for gmail credentials for account sync.This was the only new site I entered my gmail credentials into yesterday and someone tried to log into gmail account f...

  • Casual Listener
  • This might be a potential Phishing site. It uses the spotify API to log you in then requests for gmail credentials for account sync. This was the only new site I entered my gmail credentials into ye...
  • theSolTrain
  • Newbie
  • 1434 Views
  • 5 replies
  • 1 likes
  • Account
    Security
  • 1434 Views
  • 5 replies
  • 1 likes

I can't enter to my account

Hello, I have a problem with my account, I always have entered to spotify through password. I don't remember when was I get in by Facebook and here start the problem. My email adress then was one at Facebook, and a few weeks later I changed my Facebo...

  • Newbie
  • Hello, I have a problem with my account, I always have entered to spotify through password. I don't remember when was I get in by Facebook and here start the problem. My email adress then was on...
  • Bearfootrecords
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Daily Log In Badge

Hey I've been logging in and posting for about 3 days in a row now and I haven't yet received any of the Daily Log In streak badges, just want to know if this is somehow a fault on my part or if it's a glitch on the websites part. Either way, I'd lik...

  • Roadie
  • Hey 🙂   I've been logging in and posting for about 3 days in a row now and I haven't yet received any of the Daily Log In streak badges, just want to know if this is somehow a fault on my par...
  • WheresLee
  • Roadie
  • 329 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 329 Views
  • 6 replies
  • 0 likes

Repeat TRACK Mode!

  • Newbie
  • Bearfootrecords
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Roon

Please support and integrate with Roon!

  • Newbie
  • Please support and integrate with Roon!
  • Bearfootrecords
  • Community Legend
  • 653 Views
  • 1 replies
  • 22 likes
  • Other
  • 653 Views
  • 1 replies
  • 22 likes

Solved!! Problems with log in

HeyI use a spotify premium account. I logged out last Saturday and forgot my password. I wanted to reset it, but i used a wrong e-mail addresse. So I can't log in and have to pay for premium which I can't use.Can you help me ?

  • Visitor
  • Hey I use a spotify premium account. I logged out last Saturday and forgot my password. I wanted to reset it, but i used a wrong e-mail addresse. So I can't log in and have to pay for premium which ...
  • Bearfootrecords
  • Community Legend
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

how is it not possible to disconnect your facebook account from spotify

I spend 10 € a month and i cannot even freaking delete my facebook account because otherwise i will lose everything. How is that possible that to do that i have to create a completely new account, delete my old subscription and backup all my playlist...

  • Newbie
  • I spend 10 € a month and i cannot even freaking delete my facebook account because otherwise i will lose everything. How is that possible that to do that i have to create a completely new account, de...
  • Bearfootrecords
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 148 Views
  • 1 replies
  • 0 likes