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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88887 Views

9 replies

2 likes

Account
Login
  • 88887 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758915 Views

18 replies

29 likes

  • 758915 Views
  • 18 replies
  • 29 likes

Solved!! The problem with premium and region.

PlanFreeDeviceOppo A54Operating SystemAndroid 11My Question or IssueHi I am the Ukrainian and moved to Germany because of situation between Russia.I was trying to get a subscription with my Ukraine debit card but before that changed the region to Ger...

Newbie

Plan Free Device Oppo A54 Operating System Android 11 My Question or Issue Hi I am the Ukrainian  and  moved to Germany because of situation between Russia. I was trying to get a su...

Maxim

Spotify Star

423 Views

1 replies

0 likes

Account
Subscription
  • 423 Views
  • 1 replies
  • 0 likes

Spotify Gift Card in large quantities

Hello, I am a Spotify Premium member and my company would like to give away Spotify Gift Card to its customers (+1000 customers to start with). Can you please let me know whom / which division i can get in contact with from Spotify ? (my contact pers...

Casual Listener

Hello,    I am a Spotify Premium member and my company would like to give away Spotify Gift Card to its customers (+1000 customers to start with).    Can you please let me kno...

Maxim

Spotify Star

860 Views

5 replies

0 likes

Account
  • 860 Views
  • 5 replies
  • 0 likes

Solved!! Bought a giftcard from gamesdirect and its not from my country

i have bought a giftcard from gamesdirect and ik was for 10€ but i cant redeem it.i have always had giftcards to pay for my premium but now its not working because of country aldo i bought it in my country?

Casual Listener

i have bought a giftcard from gamesdirect and ik was for 10€ but i cant redeem it. i have always had giftcards to pay for my premium but now its not working because of country aldo i bought it in my...

Luan

Spotify Star

577 Views

3 replies

0 likes

Account
Premium
  • 577 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify not allowing me to use my Facebook created account?

I've been kicked off my spotify account for a few months now and keep receiving an error an account doesnt exist when using the facebook login button. The same email I use for facebook i've been using to try and reset my password. I get an error that...

Visitor

I've been kicked off my spotify account for a few months now and keep receiving an error an account doesnt exist when using the facebook login button. The same email I use for facebook i've been usin...

Alex

Spotify Legend

309 Views

1 replies

0 likes

Account
Login
  • 309 Views
  • 1 replies
  • 0 likes

Charged for premium service and never received service since 3/20/21. Need to be refunded 17 months.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Luan

Spotify Star

323 Views

1 replies

0 likes

Account
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bankkaartnummer wordt niet aanvaard

Geen van de onderstaande informatie is vereist. Hoe meer u echter verstrekt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen.PlanGratis/PremiumLand Apparaat(iPhone 8, Samsung Galaxy 9, Macbook Pro eind 2016)Besturingssysteem(iOS 10, ...

Visitor

Geen van de onderstaande informatie is vereist. Hoe meer u echter verstrekt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen. Plan Gratis/Premium Land   Apparaat (iPhone 8...

AlejaR

Moderator

315 Views

1 replies

0 likes

Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Trace stolen macbook pro

My mac book pro was stolen on monday 15 augustI know that spotify starts up automaticly when the mac is startedFor police investigation is it possible to see where the mac is located (location or ip)when spotify is started up, This from 15 till today...

Newbie

My mac book  pro was stolen on monday 15 august I know that spotify starts up automaticly when the mac is started For police investigation is it possible to see where the mac is located (locat...

Maxim

Spotify Star

348 Views

1 replies

0 likes

Account
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song is much quieter than other songs (Turncoat by Anti-flag)

Alright so, I was trying to do an Anti-flag discography run and I noticed that Turncoat is significantly quieter than their other songs and other songs not by Anti-flag themselves. It wasn't just a one time thing because I've noticed this many times ...

Casual Listener

Alright so, I was trying to do an Anti-flag discography run and I noticed that Turncoat is significantly quieter than their other songs and other songs not by Anti-flag themselves. It wasn't just a o...

Elena

Moderator

367 Views

1 replies

0 likes

Other
  • 367 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ads on premium

If I pay for premium to not get ads why does Spotify insist on showing me full screen ads for its own products?  

Regular

If I pay for premium to not get ads why does Spotify insist on showing me full screen ads for its own products?     

AnonMessiah

Regular

638 Views

2 replies

0 likes

Account
  • 638 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cannot change my e-mail nor my password

My Question or IssueMy first e-mail addres was from a very old unstable, unsafe e-mail service provider, which I used for registrartion to my Spotify account few years ago. I realised I should change it to my proper e-mail address, but I've forgotten...

Newbie

My Question or Issue My first e-mail addres was from a very old unstable, unsafe e-mail service provider, which I used for registrartion to my Spotify account few years ago.   I realised I sh...

Elena

Moderator

535 Views

1 replies

0 likes

Account
Login
Other
  • 535 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution What's the difference here?

PlanPremiumCountryCYDeviceSamsung A52 / Win10Operating SystemSamsung A52 / Win10 My Question Greetings, I was idling on pc and recognized that my friend hasn't listened for a while then head to her profile. She deleted every playlist that she made an...

Regular

Plan Premium Country CY Device Samsung A52 / Win10 Operating System Samsung A52 / Win10   My Question   Greetings,   I was idling on pc and recognized that my friend hasn'...

Yordan

Moderator

1100 Views

5 replies

0 likes

Account
Other
  • 1100 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cobro doble a mi tarjeta de Crédito

Buen día, por favor quisiera soporte para el problema que tengo con mi cuenta de Spotify. Es la 3er vez que me cobran doble en el mismo mes en mi tarjeta de crédito por el servicio premium Familiar. No tengo iniciada sesión con otra cuenta, nadie de ...

Visitor

Buen día, por favor quisiera soporte para el problema que tengo con mi cuenta de Spotify. Es la 3er vez que me cobran doble en el mismo mes en mi tarjeta de crédito por el servicio premium ...

Kiril

Moderator

376 Views

1 replies

0 likes

Other
Premium
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Difficulty using the app

Again and again showing try again later and songs are not opening playlist is showing empty

Visitor

Again and again showing try again later and songs are not opening playlist is showing empty  

OscarDC

Moderator

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username turned into a number while login in with email (not Facebook)

PlanPremiumCountrySpainDeviceWindows 10 LaptopOperating System Windows 10 My Question or IssueWhen trying to log in to Spotify Web Player in a new laptop (with email, not Facebook or anything else) I couldn't remember the password, so had to recover ...

Visitor

Plan Premium Country Spain Device Windows 10 Laptop Operating System  Windows 10   My Question or Issue When trying to log in to Spotify Web Player in a new laptop (with email, no...

Vasil

Moderator

245 Views

1 replies

0 likes

Account
  • 245 Views
  • 1 replies
  • 0 likes

wrong premium

By mistake I paid for Premium Duo, but I do not want to use it. Is there any chance to change now the subscribe to simple Premium as earlier and get the remaining money back?

Newbie

By mistake I paid for Premium Duo, but I do not want to use it. Is there any chance to change now the subscribe to simple Premium as earlier and get the remaining money back?

Maxim

Spotify Star

303 Views

1 replies

0 likes

Account
Premium
Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution No ads on Spotify

So I had got the free month of spotify premium this month and it ended on the 16th August. I had cancelled the subscription but I still don't seem to have ads back. Whenever I load onto the app it says to change my form of payment and to hold onto pr...

Visitor

So I had got the free month of spotify premium this month and it ended on the 16th August. I had cancelled the subscription but I still don't seem to have ads back. Whenever I load onto the app it sa...

Vasil

Moderator

361 Views

1 replies

0 likes

Account
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed but can't sign in to update!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy payment failed and I can no longer sign in with my email or username to update my payment ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My paym...

Vasil

Moderator

294 Views

1 replies

0 likes

Account
Login
Subscription
  • 294 Views
  • 1 replies
  • 0 likes

How to get block a device so it cant use spotify.

So, my bestfriend is hogging my spotify. I'm finally standing up to her since it is MY SPOTIFY and she wouldn't let me have it for the 5 MINUTE DRIVE BACK HOME. So, naturally I'm going to teach her a lesson. Problem is is that her phone is a device c...

Visitor

So, my bestfriend is hogging my spotify. I'm finally standing up to her since it is MY SPOTIFY and she wouldn't let me have it for the 5 MINUTE DRIVE BACK HOME. So, naturally I'm going to teach her a...

Maxim

Spotify Star

721 Views

1 replies

0 likes

  • 721 Views
  • 1 replies
  • 0 likes

Superuser Contribution Access denied for idea submissions

PlanPremiumCountryUSADeviceDesktopOperating SystemWindowsMy Question or IssueAttempting to submit and idea to 'Idea Submissions' but keep getting the following message: "Access Denied - You do not have sufficient privileges for this resource or its p...

Newbie

Plan Premium Country USA Device Desktop Operating System Windows My Question or Issue Attempting to submit and idea to 'Idea Submissions' but keep getting the following message: "Access Deni...

aaronnicholls

Newbie

851 Views

5 replies

3 likes

Account
Other
  • 851 Views
  • 5 replies
  • 3 likes

Superuser Contribution I don't understand offline mode.

Hello, I want to use offline mode to save data when I'm on the go, but I don't really understand how it works. I have a playlist downloaded, but sometimes everything ends up greyed out and whenever I try to play a track it claims that I'm offline. Th...

Visitor

Hello,   I want to use offline mode to save data when I'm on the go, but I don't really understand how it works.   I have a playlist downloaded, but sometimes everything ends up greyed ...

Joan

Moderator

856 Views

8 replies

0 likes

Other
Premium
  • 856 Views
  • 8 replies
  • 0 likes