Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413753 Views
  • 965 replies
  • 108 likes
  • Account
  • 413753 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180666 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180666 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101296 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101296 Views
  • 68 replies
  • 10 likes

Me ofrecieron 6 meses a 0.99 y solo me dierno 2

Me pasé a preimun porque salió una promoción de 6 meses sólo me costará cada mes a 0.99 y acepte porque me pareció una súper oferta pero sólo 2 meses me han cobrado 0.99 y los demás 16 soles aproximadamente. No dan la promoción correcta quiero una so...

  • Newbie
  • Me pasé a preimun porque salió una promoción de 6 meses sólo me costará cada mes a 0.99 y acepte porque me pareció una súper oferta pero sólo 2 meses me han cobrado 0.99 y los demás 16 soles aproxima...
  • osornios
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling my current subscription

Hi! I just signed up and paid for Premium for Family plan but I want to cancel it for this month and not get charged. Is this possible or am I stuck? Thanks,C

  • Newbie
  • Hi! I just signed up and paid for Premium for Family plan but I want to cancel it for this month and not get charged.   Is this possible or am I stuck?   Thanks, C
  • osornios
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Résilié ?

Bonjour la communauté Spotify !Celà fait au moins un an que je suis en Premium, que je paye 9,99€ par mois ( PAR PRÉLÈVEMENT AUTOMATIQUE chaque 29 du mois ) jusque là rien d'anormal ! Mais j'ai reçu un mail de leur part, me disant que la transaction ...

  • Newbie
  • Bonjour la communauté Spotify ! Celà fait au moins un an que je suis en Premium, que je paye 9,99€ par mois ( PAR PRÉLÈVEMENT AUTOMATIQUE chaque 29 du mois ) jusque là rien d'anormal ! Mais j'ai reç...
  • osornios
  • Spotify Star
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

Credit Card is expiring issue and overpayment

Hey, so I recently got an email saying that my card information is about to expire and I need to change my payment information. However, whenever I try to change my payment details, the page gets stuck loading, like this: I have tried it on both goog...

spotify.JPG
  • Newbie
  • Hey, so I recently got an email saying that my card information is about to expire and I need to change my payment information. However, whenever I try to change my payment details, the page gets stu...
  • osornios
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Premium member switched to Family Premium and lost ALL my playlists

I was a current Premium member and upgraded to Family Premium, I lost ALL of my playlists and it keeps redirecting me to sign up for a trial!!! In the mean time, I am being charged for the privelige of being on a TRIAL!!!!!

  • Newbie
  • I was a current Premium member and upgraded to Family Premium, I lost ALL of my playlists and it keeps redirecting me to sign up for a trial!!! In the mean time, I am being charged for the privelige ...
  • osornios
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Profile picture and picture on 'Discover playlist' different??

Hey guys, So my spotify profile picture and the picture on the 'discover weekly playlist' are different, but both pictures I have had on Facebook. However, I am wanting to make the 'disover weekly playlist' picture the same as my other....because it'...

  • Newbie
  • Hey guys,   So my spotify profile picture and the picture on the 'discover weekly playlist' are different, but both pictures I have had on Facebook. However, I am wanting to make the 'disover ...
  • 1248888208
  • Newbie
  • 150 Views
  • 2 replies
  • 0 likes
  • Account
  • 150 Views
  • 2 replies
  • 0 likes

Subscribed, but not getting Premium?

Iv tried to upgrade with the student upgrade about 4 times now ( with the pay pal option ) but it does not seem to work. Account still says I'm using free subscription. Iv logged in and out several times aswell.. HELP!

  • Casual Listener
  • Iv tried to upgrade with the student upgrade about 4 times now ( with the pay pal option ) but it does not seem to work. Account still says I'm using free subscription. Iv logged in and out several t...
  • osornios
  • Spotify Star
  • 144 Views
  • 3 replies
  • 0 likes
  • 144 Views
  • 3 replies
  • 0 likes

why do I pay 12.99 for Spotify premium?

Advertised is £9.99 for Spotify, but I pay £12.99?

  • Casual Listener
  • Advertised is £9.99 for Spotify, but I pay £12.99?
  • osornios
  • Spotify Star
  • 242 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 242 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account trubble

Hi.My account suddenly went from premium to free. With out me doing anything.Has anyone tried that?

  • Newbie
  • Hi. My account suddenly went from premium to free. With out me doing anything. Has anyone tried that?
  • Alejandro_C
  • Spotify Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • Account
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family members in military; not at same address

If a family member is in military and uses home address for most mail, can they be added to family plan?

  • Newbie
  • If a family member is in military and uses home address for most mail, can they be added to family plan?  
  • Alejandro_C
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium
  • 165 Views
  • 1 replies
  • 0 likes

Issues with Spotify premium.

Okay so, I have had Spotify for a while now. Re-downloaded it less than a month ago and decided to go to the premium pack. My Spotify logged out of itself today, and the premium isn't there. Have tried typing in details time after time and it says th...

  • Newbie
  • Okay so, I have had Spotify for a while now. Re-downloaded it less than a month ago and decided to go to the premium pack. My Spotify logged out of itself today, and the premium isn't there. Have tri...
  • Mattosaurus
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not back

Hi! We have a family pack months ago and was downgraded to premium because of late payment. Now that we've settled the payment the accounts are still not upgraded to premium. What should we do?

  • Newbie
  • Hi! We have a family pack months ago and was downgraded to premium because of late payment. Now that we've settled the payment the accounts are still not upgraded to premium. What should we do?
  • Alejandro_C
  • Spotify Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! Refund and ticket answering times

Hi, on the 14th of november ive sent a ticket to the spotify support asking for a refund for the upcoming period of my premium membership from the 16th of november till the 16th of december. Since the premium time hasnt started yet i figured it would...

  • Gig Goer
  • Hi, on the 14th of november ive sent a ticket to the spotify support asking for a refund for the upcoming period of my premium membership from the 16th of november till the 16th of december. Since ...
  • yusukeyoko
  • Newbie
  • 864 Views
  • 13 replies
  • 0 likes
  • 864 Views
  • 13 replies
  • 0 likes

Superuser Contribution 30 days was supposed to be free, but I was charged

Hi, I signed up for premium as a student account under the notice that the first 30 days was free and I wouldn't be charged until 10/29/2016. I was charged last night. It is NOT a pending transaction, it is a completed transaction. Can I get assistan...

  • Newbie
  • Hi, I signed up for premium as a student account under the notice that the first 30 days was free and I wouldn't be charged until 10/29/2016. I was charged last night. It is NOT a pending transaction...
  • Alejandro_C
  • Spotify Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

How to switch from facebook-login to email-longin

Now i have to log in with facebook,But i want to log in to my account with my emailadres and a password. How can i change this?/ how can i switch from facebook-login to email-longin

  • Newbie
  • Now i have to log in with facebook, But i want to log in to my account with my emailadres and a password. How can i change this?/ how can i switch from facebook-login to email-longin
  • Maxim
  • Spotify Star
  • 658 Views
  • 3 replies
  • 0 likes
  • Login
  • 658 Views
  • 3 replies
  • 0 likes

Releasing Email

I'm in an endless loop and Spotify has nonexistent customer service. I try to log in and it says to use my Facebook credentials. I try to do that, and it says I do not have a Facebook account connected with the account. I try to create a new account ...

  • Visitor
  • I'm in an endless loop and Spotify has nonexistent customer service. I try to log in and it says to use my Facebook credentials. I try to do that, and it says I do not have a Facebook account connect...
  • Mattosaurus
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • Account
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Subscription

I paid for the student discount subscription, charged my account and everything. Spotify has yet to change my status from free to premium. How do i change this??

  • Newbie
  • I paid for the student discount subscription, charged my account and everything. Spotify has yet to change my status from free to premium. How do i change this?? 
  • Alejandro_C
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes