Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi all, Ive managed to get myself in a right mess.I signed up to Spotify using an email address I no longer have access to, and have now forgotten my Spotify password. I cant change my password, because I need access to my old email address, and I ca...
I have Spotify included in my phone plan but for some reason money is also coming out of my bank account to pay for Spotify and this shouldn't be happening.
So I unknowingly deleted a bunch of songs from a playlist I was wokring on. There used to be like 60 something songs. Now there are only 11 and they are the 11 I just added. Is there anyway to go back to the old version of the playlist? Like restore ...
I used to work in America and I started a family premium subscription with US credit card.But now I've moved back to Hongkong and that credit card is no longer valid. So that I changed my profile and updated payment method to my HongKong card, and of...
Got a new iPhone yesterday and when I log into the Spotify app it is saying I am using the free subscription which I am not. When I log into the correct web page it is showing my premium subscription. Any ideas on how I can make the app show I am usi...
I was trying to renew my Premium Account and was charged 3 times on my credit card before started working.
Hey everyone! I'm a German music-lover, currently thinking about upgrading to premium with the student account. I am living in Belgium atm though and enrolled at a Belgian university. Therefore I was wondering which country setting I should set my pr...
Good afternoon is it possible to use spotify in a public house ive found a topic on it but goes up to 2014 with no resolve can anyone let me know if its possible yet ?
I has to get a new debit card so when spotify went to charge me it didn't work od course. I tried entering in my new card info and it said something went wrong its not working try again or a different card. So i did a different card, didnt work. I ca...
Hi everyone, is there any chance to have Spotify playing different songs on different devices? To explain - I'm using Spotify at home (via Bose Soundtouch), in my car (via Tesla App) and on my mobile devices. As I have learnt, the Family Account spli...
Hello,I'm a new Spotify user and i've upgraded my free acount to Premium, through a 7 day free trial. It happens that on the app it says that my account is free, but with a link obtained here on the forum (https://www.spotify.com/account/subscription...
I had just changed my credit card in my account and Spotify charged me an extra charge ? Is that correct? Just for changing the credit card?
Hello everyone!My subscription to Spotify Premium as a student expired on October 14. A month ago I renewed my subscription to continue enjoying the discount, but I should have done something wrong because I just see that have been charged the full r...
hi guys,having an issue logging into my premium account using the app and on the computer. It lets me log into the website then shows me links to pay for premium (which i already have) but keeps saying login error 3 when i try and log into the app ! ...
For a few months I used the normal Spotify premium account for 9,99€ , then I discover that I can have a student premium account for 4,99€. So one year ago I changed it and now I want to renew it, but there is a problem:the whole time I payed with Pa...
I loged in Spotify from a Facebook account a long time ago. But I'm feedup of Facebook, and I don't want use it anymore. But Spotify don't give me the possibility of change the loging way. How can i access?
Hello I have a Premium (Family to be exact) account, I can log in on my Desktop and use Spotify without issues.When I use Spotify on Android I can log in (same credentials, I can see my Avatar and username) it suggests getting Premium, I cannot see m...
Hi, I've changed the country in my profile (following the instructions in the previous email). I still have problems to access the platform and the same message is displayed: "you can use spotify aborad for 14 days" Can anyone help me? I'm lost... th...
Hello Spotify, Im being charge double, 149 and 99 pesos for the same account. Can you help me to chheck what is happening??