Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi I have one personal spotify account I've been using everyday that is connected (logged in) to my Facebook user. Now I have a Facebook Page -about music- and I registered a new Spotify account with the name of the FB page (and its website). Now I l...
Dears,I am based in Belgium and the rest of the family is in France, if we suscribe to the family account would we be able to all use it ?Thanks,Alexandre
I have paid the subscription for Premium in Brazil, the debit in my credit card was made but I am still dont have access tô Premium account. I did not receive an email or nothing else.
I have a German PrePaid-SIM card and enough money for the bill to be fulfilled but Spotufy just can't take the money. I don't know what to do. Someone please help. Thanks!
Hi, As the title says, do I need to cancel my premium subscription if I am now part of a family subscription? As there are no options to do so in the account settings page.
I have the 30 free day trial and put card details in but I carnt play ofline
I subscribe since several years. But sometimes my app-acount says I'm a free user. I can see my facebook pic, I can't see my playlists, I have a username and I use it! I've tried log out - log in, nothing changes. Help!
Hi there!I have the following problem: I created my account when I was in Germany. Now I moved to a different coutry. And the result is - I can not login anymore AND I can not chagne country in profile settins - there I see only Germany. My current I...
I have a premium account, and this month I couldn't pay. So I repaid the amount to pay next month double. But now my account has been removed.When I try to log in or change my password, it doesn't recognize my emailadress or Facebook account (I haven...
Hi, I have just changed phones android to android, and I have 2 accounts 1 facebook which is free and one not that is paid.I cant remember my password to the paid account and when I reset the password I the username is not the same as the one i am cu...
I pay for premium but since changing phone n downloaded app again it won't let me download my playlist and has adverts?????
Yesterday morning I updated my Spotify app on my iPad and my iPhone, which logged me out.Now I'm trying to log back in, NONE of the passwords I would've used are being accepted. I've tried resetting the password and it's not sending an email or anyth...
Pop up message shows problems with billing info but on bank statement already shows 2 different charges.
Hey everyone,I just wanted to change my Premium Account to a student account with discount because since September I'm enrolled in the Netherlands. I'm German and have a lot of friends that have the student discount in Germany. But apparently it is n...
My subscription has been suspended because Spotify couldn't accept payment. I have tried paying with both the card I use, which has plenty in the account and another card. Getting message "oops, your card or payment provider is having a bad day. Try ...
I think two subscriptions were created under this account; family & student. Can u please cancel the student one? Thank you & God bless!
Hello,Not to long ago I decided to unsubscribe to spotify premium because I could not afford it any more. I had payed for the month of october which is my last month, but for some reason my spotify premium switched to spotify free before my subscript...
do i have to sign up for all 12 months or just up to 12 months at the said rate?
I've reinstalled and restarted the app but there's no premium button to upgrade with. I can't do it through the website since I can only pay with iTunes money.
I recently got rid of premium and there was a issue charging me for an extra month. They took the extra month off of my account, but now i am not able to log in. I have tried every username and password possible.