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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1812 Views
  • 0 replies
  • 8 likes
  • Security
  • 1812 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448532 Views
  • 970 replies
  • 108 likes
  • Account
  • 448532 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199581 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199581 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108673 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108673 Views
  • 72 replies
  • 11 likes

I need to speak to someone with Spotify Billing in person.

i need to speak to someone about double billing. two months now. if not i will remove my subscription and use social media to get the word out about the lack of customer service for this company. I have tried tywo numbers that i found and everywhere ...

  • Newbie
  • i need to speak to someone about double billing. two months now. if not i will remove my subscription and use social media to get the word out about the lack of customer service for this company. I h...
  • Hubo
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me harán reembolso?

Acabo de cancelar mi suscripción la cual se renovó ayer. Me harán reembolso?

  • Newbie
  • Acabo de cancelar mi suscripción la cual se renovó ayer. Me harán reembolso?
  • user-removed
  • Not applicable
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Superuser Contribution not receiving any code

hey im gillian! im trying to upgrade to premium by mobile but theres no code texting me

  • Newbie
  • hey im gillian! im trying to upgrade to premium by mobile but theres no code texting me
  • Alejandro_C
  • Spotify Legend
  • 217 Views
  • 3 replies
  • 0 likes
  • Premium
  • 217 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't let me purchase Premium?

It just keeps rotating around and around and around and around and more around then a bit more around. Getting a bit tired here, what can I do? Fixed: just did it on mobile and worked

  • Newbie
  • It just keeps rotating around and around and around and around and more around then a bit more around.   Getting a bit tired here, what can I do?   Fixed: just did it on m...
  • Finísima-Music
  • Music Fan
  • 368 Views
  • 2 replies
  • 0 likes
  • Premium
  • 368 Views
  • 2 replies
  • 0 likes

NOT ELEGIBLE FOR STUDENT MEMBERSHIP

Although I am a full time student it appears I'm not eligible for a discount either using UNIDays or NUS card.Could you please solve this problem soon ?Thanks

  • Newbie
  • Although I am a full time student it appears I'm not eligible for a discount either using UNIDays or NUS card. Could you please solve this problem soon ? Thanks
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Moving to Other Country

Hey Spotify, me and my girlfriend are planning to move from Indonesia to Singapore, since she is the administrator of our family plan, please help us, what we need to do? should we both change country or only the administrator?One more, can we pay wi...

  • Casual Listener
  • Hey Spotify, me and my girlfriend are planning to move from Indonesia to Singapore, since she is the administrator of our family plan, please help us, what we need to do? should we both change countr...
  • andikadigna
  • Casual Listener
  • 153 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 153 Views
  • 2 replies
  • 0 likes

Premium Payment is not working

I´ve been trying to renew my premium acc but the Spotify site is getting slow and don´t finish my request... What should I do? I´m thinking about cancel it since I can't listen to my music without ads anymore...

  • Visitor
  • I´ve been trying to renew my premium acc but the Spotify site is getting slow and don´t finish my request... What should I do? I´m thinking about cancel it since I can't listen to my music without ad...
  • LordRollin
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

WHYYYYYYYY?

MY SPOTIFY PREMIUM GOT PAUSED DUE TO PAYMENT ALL IM TRYING TO DO IS PAY THE BILL SO I CAN GET SPOTIFY BACK AND THERES NO OPTION TO DO SO, THERES NO CONTACT NUMBER NOTHING. WHY IS CUSTOMER SERVICE THE LAST THING ON YOUR LISTS?

  • Newbie
  • MY SPOTIFY PREMIUM GOT PAUSED DUE TO PAYMENT ALL IM TRYING TO DO IS PAY THE BILL SO I CAN GET SPOTIFY BACK AND THERES NO OPTION TO DO SO, THERES NO CONTACT NUMBER NOTHING. WHY IS CUSTOMER SERVICE THE...
  • EthanS1
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Starbucks free premium not working

Spotify will not help me! I asked for help and they just they recovered my message. They didn't do anything. I work at Starbucks. I'm supposed to get Premium for free. It won't let me upgrade. It said my partner number is already in use but it's not ...

  • Newbie
  • Spotify will not help me! I asked for help and they just they recovered my message. They didn't do anything. I work at Starbucks. I'm supposed to get Premium for free. It won't let me upgrade. It sai...
  • Missyfain
  • Newbie
  • 1076 Views
  • 3 replies
  • 2 likes
  • Premium
  • 1076 Views
  • 3 replies
  • 2 likes

Switching FROM student discount

Recently, I went to update my payment details and noticed my account still read "$4.99 per month" even though I've been charged $9.99 per month for the last four months. I'm no longer a student, so I assumed that would happen. However, the problem is...

  • Newbie
  • Recently, I went to update my payment details and noticed my account still read "$4.99 per month" even though I've been charged $9.99 per month for the last four months. I'm no longer a student, so I...
  • lord_fyk
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Changing from premium to Student

Guys, I already have the premium account but now want to change to a student account...how do i do this? Jennie

  • Newbie
  • Guys,  I already have the premium account but now want to change to a student account...how do i do this?   Jennie
  • lord_fyk
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Account help

I have two seperate accounts, one facebook one normal.Thing is that now i want to transfer my music from my other account on to the Facebook one but obviously its not letting me connect to Facebook since the email is already in use. Any way taking ev...

  • Visitor
  • I have two seperate accounts, one facebook one normal.Thing is that now i want to transfer my music from my other account on to the Facebook one but obviously its not letting me connect to Facebook s...
  • kbrooksc
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does spotify honor tax exemption for state universities?

I work for a state school and we have to have tax exemption to purchase subscriptions or services. Many companies honor tax exempt (Adobe, etc) but I wasn't sure if Spotify honored tax exemption.

  • Casual Listener
  • I work for a state school and we have to have tax exemption to purchase subscriptions or services.  Many companies honor tax exempt (Adobe, etc) but I wasn't sure if Spotify honored tax exemptio...
  • noraa332
  • Casual Listener
  • 735 Views
  • 2 replies
  • 0 likes
  • 735 Views
  • 2 replies
  • 0 likes

Trying to Cancel but my *correct* password is said to be incorrect

I have Premium, I don't want it. I go to the cancel subscription pages, do what I'm told. Enter my password on the final (of many) pages, it says the password is incorrect so I can't cancel. I know the password IS correct because I just logged in wit...

  • Newbie
  • I have Premium, I don't want it. I go to the cancel subscription pages, do what I'm told. Enter my password on the final (of many) pages, it says the password is incorrect so I can't cancel. I know t...
  • kbrooksc
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Account

I am been charged for spotify I can't access my account it won't let me change my password or anything I've been charged for over 4 months now and I haven't even been able to use it help please

  • Newbie
  • I am been charged for spotify I can't access my account it won't let me change my password or anything I've been charged for over 4 months now and I haven't even been able to use it help please
  • SuperWisdom
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

I cant find my music in my libary

I recently switched to a new device. I downloaded spotify signed into my account but when I go to my libary my songs aren't there. It only gives me an option to browse

  • Casual Listener
  • I recently switched to a new device. I downloaded spotify signed into my account but when I go to my libary my songs aren't there. It only gives me an option to browse
  • Maxim
  • Spotify Star
  • 306 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 306 Views
  • 5 replies
  • 0 likes

Solved!! Email Change?

Hiya guys, I've recently changed my email on my account and I was wondering if that changes this Spotify Community email as well. If not, is there anyway I can change it? Thanks in advance, Luke

  • Community Legend
  • Hiya guys,    I've recently changed my email on my account and I was wondering if that changes this Spotify Community email as well. If not, is there anyway I can change it?   &n...
  • lukebotham1
  • Community Legend
  • 387 Views
  • 2 replies
  • 0 likes
  • Account
  • 387 Views
  • 2 replies
  • 0 likes

It doesn't work on mobile anymore

So I recently moved from a country to another and my spotify doesn't work on mobile anymore, I works just fine on pc but refuses to play on any mobile devide that I try, I've already tried creating different accounts but nothing works. No, it's not a...

  • Casual Listener
  • So I recently moved from a country to another and my spotify doesn't work on mobile anymore, I works just fine on pc but refuses to play on any mobile devide that I try, I've already tried creating d...
  • Shadowking52
  • Newbie
  • 846 Views
  • 4 replies
  • 0 likes
  • Login
    Other
    Subscription
  • 846 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family plan says we are in different countries

My family plan won't let me invite my girlfriend even though we are living at the same address. When she tries to accept my spotify invite it says we are in different countries. Upon investigating it does say on my account overview page that my count...

  • Casual Listener
  • My family plan won't let me invite my girlfriend even though we are living at the same address.   When she tries to accept my spotify invite it says we are in different countries.   Upo...
  • ap0llo_13
  • Casual Listener
  • 580 Views
  • 7 replies
  • 0 likes
  • 580 Views
  • 7 replies
  • 0 likes

New phone - spotify not working?

Hi all, I have just switched to another phone and my spotify doesn't seem to recognise that I have a premium account - I've lost my songs and in the app it says that i'm on the 'free' subscription. Can anyone help me? i have logged out from the other...

  • Newbie
  • Hi all,   I have just switched to another phone and my spotify doesn't seem to recognise that I have a premium account - I've lost my songs and in the app it says that i'm on the 'free' subscr...
  • lord_fyk
  • Roadie
  • 2422 Views
  • 1 replies
  • 0 likes
  • 2422 Views
  • 1 replies
  • 0 likes