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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420629 Views
  • 965 replies
  • 108 likes
  • Account
  • 420629 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186081 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186081 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103340 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103340 Views
  • 69 replies
  • 10 likes

CARD DECLINED. WHY!?

I AM THE MOST LOYAL.*ahem* I am the most loyal spotify customer. ever to be carnated. please.I've called my bank. I'm fine.I'm from los angeles.I have funds. It's not workingI've scoured through the forums, the faqs, I've done all the things.Help. I ...

  • Newbie
  • I AM THE MOST LOYAL. *ahem*   I am the most loyal spotify customer. ever to be carnated. please. I've called my bank. I'm fine. I'm from los angeles. I have funds.  It's not workin...
  • KatesHere
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Login "Incorrect username and password" on webplayer, works elsewhere

So I click the Facebook login button on the webplayer and it gives me the "Incorrect username and password" message even though that makes zero sense. I can still log to the plain website. I think I changed my facebook password, but that shouldn't ma...

  • Newbie
  • So I click the Facebook login button on the webplayer and it gives me the "Incorrect username and password" message even though that makes zero sense. I can still log to the plain website. I thi...
  • FabianS_Bogota
  • Roadie
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
  • 0 likes

Solved!! Can't change my country

I used to live in Finland, I now live in the UK. My IP address is definitely a UK one but I can't change my country in the settings. It lets me change it in the payment method settings but immediately changes it back to Finland for some reason even t...

  • Casual Listener
  • I used to live in Finland, I now live in the UK. My IP address is definitely a UK one but I can't change my country in the settings. It lets me change it in the payment method settings but immediatel...
  • Maxim
  • Spotify Star
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Charged twice in one month

Yo Spotify, you guys have charged me twice this month – how do I get a refund?

  • Newbie
  • Yo Spotify, you guys have charged me twice this month – how do I get a refund?
  • Mattosaurus
  • Community Legend
  • 888 Views
  • 1 replies
  • 0 likes
  • 888 Views
  • 1 replies
  • 0 likes

Being charged, don't have account.

Hello. I'm being charged on a monthly basis but I don't have a premium account. I have tried every option to log in and there is nothing. I tried entering all my email addresses into the "forgot password" but there is nothing. Yet somehow Spotify is ...

  • Newbie
  • Hello.   I'm being charged on a monthly basis but I don't have a premium account. I have tried every option to log in and there is nothing. I tried entering all my email addresses into the "fo...
  • Mattosaurus
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 181 Views
  • 1 replies
  • 0 likes

password reset does not work

reset my passwork by providing my email address. followed the rescue link sent to my emial by spotify. changed my passwork. tried to login to spotify and it does not work. never linked to a facebook account. would appreciate any help

  • Newbie
  • reset my passwork by providing my email address. followed the rescue link sent to my emial by spotify. changed my passwork. tried to login to spotify and it does not work.    never linked...
  • Mattosaurus
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Login
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't accept Globe Philippines as Mode of Payment

I've been trying and trying to register my postpaid number as mode of payment (on different days) but i keep getting errors that my provider is busy or something like that. What can I do to fix this?

  • Newbie
  • I've been trying and trying to register my postpaid number as mode of payment (on different days) but i keep getting errors that my provider is busy or something like that. What can I do to fix this?
  • FabianS_Bogota
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Account hacked

I had an account ( Premium) on Spotify and I used to Log in with Facebook. When I was on my computer doing some stuff sudenly spotify started playing music which I never heard of, so I paused. After a couple of seconds it was on again. I realised tha...

  • Newbie
  • I had an account ( Premium) on Spotify and I used to Log in with Facebook. When I was on my computer doing some stuff sudenly spotify started playing music which I never heard of, so I paused. A...
  • Noblehalfling
  • Regular
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 159 Views
  • 1 replies
  • 0 likes

Unsubscribed, immediately turned to free

So I just unsubscribed from Spotify premium, and my account has immediately been turned into Spotify free, while my last payment was only a couple of days ago. Is this normal? I paid for a full month but only recieve premium for a couple of days.

  • Casual Listener
  • So I just unsubscribed from Spotify premium, and my account has immediately been turned into Spotify free, while my last payment was only a couple of days ago. Is this normal? I paid for a full month...
  • Jeroenvanv
  • Casual Listener
  • 242 Views
  • 6 replies
  • 0 likes
  • 242 Views
  • 6 replies
  • 0 likes

Superuser Contribution Problems with upgrading to premium.

There seems to be a problem when I try to subscribe through mobile. It says that they texted my mobile but I don't receive any SMS. I can't verify my payment.

  • Newbie
  • There seems to be a problem when I try to subscribe through mobile. It says that they texted my mobile but I don't receive any SMS. I can't verify my payment.
  • FabianS_Bogota
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Get 30 days free premium

Hi! I created a Spotify acount, and i realized that I can get for free 30 days of premium, I feed all my personal data but theres an error that prevents me from continuing, I tried with diferent payment ways and the issue continues. What I need to do...

  • Newbie
  • Hi! I created a Spotify acount, and i realized that I can get for free 30 days of premium, I feed all my personal data but theres an error that prevents me from continuing, I tried with diferent paym...
  • FabianS_Bogota
  • Roadie
  • 1142 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1142 Views
  • 1 replies
  • 0 likes

Solved!! Gift Cards

Why cannot I purchase a gift card directly on the website? It states my card is having a bad day. I have tried two different cards and still will not work. How can I purchase this?

  • Casual Listener
  • Why cannot I purchase a gift card directly on the website? It states my card is having a bad day. I have tried two different cards and still will not work. How can I purchase this?
  • Bittencourt
  • Spotify Star
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Superuser Contribution ???

Being charged twice a month as an individual and a family. Not cool considering our accounts keep saying we are not in the country and it won't let us log in. This seems very odd considering in losing out on $32 a month for nothing...You guys need a ...

  • Newbie
  • Being charged twice a month as an individual and a family. Not cool considering our accounts keep saying we are not in the country and it won't let us log in. This seems very odd considering in losin...
  • FabianS_Bogota
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 136 Views
  • 1 replies
  • 0 likes

Cannot login to spotify with facebook, email, usermane, or anything!

So it has been about a month of trying now, I have been to the Q&A, the FAQ, the support emails and there is still nothing I can find to help! I cannot connect to Spotify with my facebook, it will say logging in, it will login and then go back to the...

  • Newbie
  • So it has been about a month of trying now, I have been to the Q&A, the FAQ, the support emails and there is still nothing I can find to help! I cannot connect to Spotify with my facebook, it wil...
  • 32382
  • Newbie
  • 239 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 239 Views
  • 2 replies
  • 0 likes

Can't sign up for Student Discount

I am trying to sign up for the student discount, I cancelled my premium subscription to sign up for the student discount but it will not load past this screen. I have emailed for help but there has been no solution, what can be done so that I can sig...

Screen Shot 2016-09-27 at 4.38.25 PM.png
  • Newbie
  • I am trying to sign up for the student discount, I cancelled my premium subscription to sign up for the student discount but it will not load past this screen. I have emailed for help but there has b...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canceled subscription

I canceled my .99/per month for 3 months spotify premium subscription on the day 3 months after I paid for it. I was charged for an additional month ($9.99+).

  • Newbie
  • I canceled my .99/per month for 3 months spotify premium subscription on the day 3 months after I paid for it. I was charged for an additional month ($9.99+).
  • FabianS_Bogota
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Being charged when im spotify free

Being charged £9.99 when my account says spotify free?

  • Newbie
  • Being charged £9.99 when my account says spotify free?
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Number of devices on Premium?

I have a premium plan and have three devices under my plan. But I found no information in this site about the limit of number of devices that I can have in the regular premium plan.Do any know? Where can I find this information? It's usefull to know ...

  • Music Fan
  • I have a premium plan and have three devices under my plan. But I found no information in this site about the limit of number of devices that I can have in the regular premium plan. Do any know? Whe...
  • FabianS_Bogota
  • Roadie
  • 503 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 503 Views
  • 1 replies
  • 0 likes

Log off all devices

I need to log off of all devices ASAP as someone has hacked my account.

  • Casual Listener
  • I need to log off of all devices ASAP as someone has hacked my account.
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Security
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution E-mail problems/trying to delete my account

So I'm trying to delete the account i made through Facebook so that I can connect the Spotify i actually use to Facebook, but my Facebook is so old (making my e-mail even older). I used aol for my facebook and haven't used it in about 6-7 years, so i...

  • Newbie
  • So I'm trying to delete the account i made through Facebook so that I can connect the Spotify i actually use to Facebook, but my Facebook is so old (making my e-mail even older). I used aol for my fa...
  • FabianS_Bogota
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes