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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

87995 Views

9 replies

2 likes

Account
Login
  • 87995 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

727798 Views

13 replies

4 likes

Account
  • 727798 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

754583 Views

18 replies

29 likes

  • 754583 Views
  • 18 replies
  • 29 likes

Charged without subscription

I was charged through paypal for the spotify Premium. However, I only subscribed the $4.8 three-month trial and did not accept any further subscription. It charged me $48 per month for it and I was not able to stop it by replying the emails from spot...

Newbie

I was charged through paypal for the spotify Premium. However, I only subscribed the $4.8 three-month trial and did not accept any further subscription. It charged me $48 per month for it and I was n...

kbrooksc

Community Legend

246 Views

1 replies

0 likes

Premium
Subscription
  • 246 Views
  • 1 replies
  • 0 likes

My premium plan has disappeared and now back to free, what happened.

I had the offer of 3 months premium for 99c a month and when that was finished they charged me €9.99 from my bank account on Aug 27th which is fine as that's what I wanted to do but 2 days ago I lost the premium and only have free now. I tried loggin...

Newbie

I had the offer of 3 months premium for 99c a month and when that was finished they charged me €9.99 from my bank account on Aug 27th which is fine as that's what I wanted to do but 2 days ago I lost...

kbrooksc

Community Legend

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help

I have two accounts with spotify as I couldn't get a password reset the first time and the second I set up as premium. Now my phone is smashed and I can't sign in with the premium account as I no longer have the password for the email address to get ...

Newbie

I have two accounts with spotify as I couldn't get a password reset the first time and the second I set up as premium. Now my phone is smashed and I can't sign in with the premium account as I no lon...

Mara_F

Roadie

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Triple Charged this Month when opening premium student account

I opened a student account this month and was charged 3 times for my student premium subscription. I have looked to see if it was credited forward and my next payment says it is due 10/3/16 so that is not the case.I did have to attempt the student ve...

Newbie

I opened a student account this month and was charged 3 times for my student premium subscription.   I have looked to see if it was credited forward and my next payment says it is due 10/3/16 so...

Maxim

Spotify Star

265 Views

1 replies

0 likes

Premium
Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Paused

Hi! I need help – I'd just like to ask why my subscription was paused when it's supposed to end a few weeks away from now? I paid for a 3-month premium account and I was meant to stop my subscription about a day before it expires but it was paused wa...

Newbie

Hi! I need help – I'd just like to ask why my subscription was paused when it's supposed to end a few weeks away from now? I paid for a 3-month premium account and I was meant to stop my subscription...

Mara_F

Roadie

246 Views

1 replies

0 likes

Account
Premium
Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Passed from Premium to Family one day before expiration but paid both fees

Hi, I had a Premium profile expiring on september 1st.I decided to pass to Family and I did on August 30th and I've been charged of the 14,99 fee.Despite this I've been charged back on September 1st for the Premium fee again. What is wrong? BRMax

Newbie

Hi,   I had a Premium profile expiring on september 1st. I decided to pass to Family and I did on August 30th and I've been charged of the 14,99 fee. Despite this I've been charged back on S...

Mara_F

Roadie

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Happened odd thing about premium payment

Although I am still a premium user , Spotify did not withdraw payment my Credit card. My payment plan is for june,july,august 1,00 liras and for next months 10,00 liras. but it is withdrawn Just for june. Payments for july and august are not withdraw...

Casual Listener

Although I am still a premium user , Spotify did not withdraw payment my Credit card. My payment plan is for june,july,august 1,00 liras and for next months 10,00 liras. but it is withdrawn Just for ...

Mara_F

Roadie

270 Views

1 replies

0 likes

Premium
  • 270 Views
  • 1 replies
  • 0 likes

Premium Account

I paid, received the code and when I insert the code, says it's not valid.

Newbie

I paid, received the code and when I insert the code, says it's not valid.

Maxim

Spotify Star

174 Views

1 replies

0 likes

  • 174 Views
  • 1 replies
  • 0 likes

Account specific question related to premium subscription

I have a very specific question that requires access to Spotify account and payment information.. Very frustrating to not be able to call someone... Anyhow: I created spotify premium account for my mother in december - 9 SEK/month for 3 months, there...

Newbie

I have a very specific question that requires access to Spotify account and payment information.. Very frustrating to not be able to call someone...   Anyhow:  I created spotify premium...

kbrooksc

Community Legend

217 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Back to Free (error)

Dear all, About a week ago my premium account changed into a free account. I love spotify and I pay for a premium account. Who can help me????

Newbie

Dear all,   About a week ago my premium account changed into a free account. I love spotify and I pay for a premium account. Who can help me????     

Mara_F

Roadie

244 Views

1 replies

0 likes

Free
Premium
  • 244 Views
  • 1 replies
  • 0 likes

My Account Has been Hacked

My account has been hacked email and password has been changed my only access to the account is trough facebook. how do i do to retrive my account.

Newbie

My account has been hacked email and password has been changed my only access to the account is trough facebook. how do i do to retrive my account.

ahlbergo

Newbie

256 Views

1 replies

0 likes

Account
Premium
Security
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM

Premiuma geçmek istiyorum ama ödeme yapamıyorum. Ödeme bilgilerimi girmem gerekiyor ama giremiyorum.

Casual Listener

Premiuma geçmek istiyorum ama ödeme yapamıyorum. Ödeme bilgilerimi girmem gerekiyor ama giremiyorum.

mustafakznn

Casual Listener

282 Views

2 replies

0 likes

  • 282 Views
  • 2 replies
  • 0 likes

Superuser Contribution 1 Month free

Hello.I've just signed up for Spotyfi Premimum Family, and i believe that on the frontpage, it Said that i won't be charged until the 5 October. I saw this morning, that the amount of 149 kr. already has been drawn from my account. ??? Best regardsAl...

Newbie

Hello. I've just signed up for Spotyfi Premimum Family, and i believe that on the frontpage, it Said that i won't be charged until the 5 October. I saw this morning, that the amount of 149 kr. alrea...

Mara_F

Roadie

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Premium subscription paid through network

It still doesn't recognize that I paid 129 pesos in my account. My premium subscription is still expired.

Casual Listener

It still doesn't recognize that I paid 129 pesos in my account. My premium subscription is still expired.

mollybunag30

Casual Listener

225 Views

2 replies

0 likes

Premium
  • 225 Views
  • 2 replies
  • 0 likes

Spotify account after Telekom contract

Hi,I want to keep my Spotify account (because of the playlists, ....) when I will have canceled my contract with the telekom (at the moment using Spotify premium is part of the contract)... Anybody know, what to do? Thank you!Answers in german are al...

Newbie

Hi, I want to keep my Spotify account (because of the playlists, ....) when I will have canceled my contract with the telekom (at the moment using Spotify premium is part of the contract)...  ...

Maxim

Spotify Star

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription

I paid through TM Network but it was not recognized in my account it was still expired.

Casual Listener

I paid through TM Network but it was not recognized in my account it was still expired.

Mara_F

Roadie

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adverts - what's the point if they don't work??

I switched from Premium to Basic because I like the adverts - they often recommend music and good products. Here is the problem - everytime an advertisement comes on, and I want to know more - even though I click on the box, the track, the artist, th...

Casual Listener

  I switched from Premium to Basic because I like the adverts - they often recommend music and good products.   Here is the problem - everytime an advertisement comes on, and I want to k...

MartinSmith

Casual Listener

316 Views

3 replies

0 likes

Free
  • 316 Views
  • 3 replies
  • 0 likes

Using credit card from different country

I'm using Spotify premium in the uk. I want to continue using it but start paying with an Austrian credit card (not a uk one). Will I loose all my playlists? I assume when I put Austrian credit card details it will shift to the Austrian Spotify site?...

Newbie

I'm using Spotify premium in the uk. I want to continue using it but start paying with an Austrian credit card (not a uk one). Will I loose all my playlists? I assume when I put Austrian credit card ...

Maxim

Spotify Star

840 Views

1 replies

0 likes

  • 840 Views
  • 1 replies
  • 0 likes

Solved!! it was not change from Premium to Free account

Hello, I had a Premium Accout for free last three month till yesterday. yesterday I counsel it, but today Spotify took money from bank. And I would like to receive it back ...Thanks for answerv.

Casual Listener

Hello, I had a Premium Accout for free last three month till yesterday. yesterday I counsel it, but today Spotify took money from bank. And I would like to receive it back ... Thanks for answer v.

Maxim

Spotify Star

505 Views

5 replies

0 likes

  • 505 Views
  • 5 replies
  • 0 likes