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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Nonam3
  • Visitor
  • 253826 Views
  • 456 replies
  • 29 likes
  • Account
    Free
  • 253826 Views
  • 456 replies
  • 29 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12862 Views
  • 6 replies
  • 11 likes
  • Security
  • 12862 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527979 Views
  • 989 replies
  • 113 likes
  • Account
  • 527979 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127806 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127806 Views
  • 74 replies
  • 12 likes

Solved!! Hit max device limit

I recently factory reset and backed up my iphone to my computer. I have Spotify on my phone and on my computer, and that is it. After I put the backup on my new phone, Spotify said I hit my max device limit and will no longer allow me to listen to my...

  • Casual Listener
  • I recently factory reset and backed up my iphone to my computer. I have Spotify on my phone and on my computer, and that is it. After I put the backup on my new phone, Spotify said I hit my max devic...
  • jackilynna
  • Casual Listener
  • 533 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 533 Views
  • 2 replies
  • 0 likes

Charging me but I'm not receiving premium

I have been a premium user of spotify for about a year. I had to change card numbers due to a stolen debit card. When I transfered credit card numbers, this last month, i was charged for premium but and recieving a "free" subsription on the app.

  • Newbie
  • I have been a premium user of spotify for about a year. I had to change card numbers due to a stolen debit card. When I transfered credit card numbers, this last month, i was charged for premium but ...
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Payment method in Turkey

Hello to everybody, I'm working and living in Turkey and I want to upgrade my account to a premium one.The problem is that I just have a turkish "maestro" card that seems not accepted or foreign credit cards (italian), so when I try to pay with my tu...

  • Newbie
  • Hello to everybody,   I'm working and living in Turkey and I want to upgrade my account to a premium one. The problem is that I just have a turkish "maestro" card that seems not accepted...
  • iranspotify
  • Music Fan
  • 1853 Views
  • 1 replies
  • 0 likes
  • 1853 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Gift Cards?

How in the heck do I buy someone a Spotify sub for a gift? I have never tried so hard to give someone my money! It says I cannot get one since I am in the US?

  • Visitor
  • How in the heck do I buy someone a Spotify sub for a gift?  I have never tried so hard to give someone my money!  It says I cannot get one since I am in the US? 
  • iranspotify
  • Music Fan
  • 31405 Views
  • 55 replies
  • 4 likes
  • 31405 Views
  • 55 replies
  • 4 likes

Premium code is not working

Hello,I have been using Spotify with Premium codes that I buy from Vodafone for 1 year. I just renew my subsciption on Vodafone and recieved a Premium Code just as usual. However at this time, my Premium code gave an error that I should contact custo...

  • Casual Listener
  • Hello, I have been using Spotify with Premium codes that I buy from Vodafone for 1 year. I just renew my subsciption on Vodafone and recieved a Premium Code just as usual. However at this time, my P...
  • iranspotify
  • Music Fan
  • 530 Views
  • 3 replies
  • 0 likes
  • 530 Views
  • 3 replies
  • 0 likes

Solved!! Paying In Other Countries

Hey there, I'm in Iran and I want to buy Spotify Premium so badly!! I don't know how can I do that because in Iran we don't have any Master or Visa Cards,is there any way that I can pay Spotify in here?

  • Newbie
  • Hey there,   I'm in Iran and I want to buy Spotify Premium so badly!! I don't know how can I do that because in Iran we don't have any Master or Visa Cards, is there any way that I can pay Sp...
  • iranspotify
  • Music Fan
  • 1312 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1312 Views
  • 2 replies
  • 0 likes

Superuser Contribution Log in email address

Please help. I cannot log in to Spotify as it says my email already exists. I registered last year in France, however I have since moved to Spain and upgraded to Premium. But I can't log in and the only options it gives me is to change password and u...

  • Newbie
  • Please help. I cannot log in to Spotify as it says my email already exists. I registered last year in France, however I have since moved to Spain and upgraded to Premium. But I can't log in and the o...
  • RodrigoPalma
  • Roadie
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Does Spotify premium work in Iran if I purchase it here ?

I am planning to go to Iran in a few months. I wanted to buy Spotify premium here so I can listen to music offline in Iran. If I buy Spotify premium here and go to Iran, will it work in Iran ?

  • Newbie
  • I am planning to go to Iran in a few months. I wanted to buy Spotify premium here so I can listen to music offline in Iran. If I buy Spotify premium here and go to Iran, will it work in Iran ?
  • iranspotify
  • Music Fan
  • 1330 Views
  • 2 replies
  • 0 likes
  • 1330 Views
  • 2 replies
  • 0 likes

I can't login

I travel a lot and now I'm in another city with my family and I tried to login into my Spotify account but they don't let me because I can only use Spotify abroad for 14 days and I don't want to do other account if I have mine with all my music so if...

  • Newbie
  • I travel a lot and now I'm in another city with my family and I tried to login into my Spotify account but they don't let me because I can only use Spotify abroad for 14 days and I don't want to do o...
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to reset password with email

I am trying to reset my password but I am told that I am using facebook to login with and should change my facebook settings. But spotify will not let me login with facebook either. I am looking for at way to reset my password reset with my email. Th...

  • Newbie
  • I am trying to reset my password but I am told that I am using facebook to login with and should change my facebook settings. But spotify will not let me login with facebook either. I am looking for ...
  • Lea8
  • Newbie
  • 360 Views
  • 3 replies
  • 0 likes
  • Login
  • 360 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancelled one Spotify Family - Trying to Log into another

This might get confusing, so i laid it out best I could: My husband had a Spotify account (logged in through FB) from forever ago.He decided he wanted to upgrade from Premium to FamilyHe started the process and accidentally logged in through an email...

  • Casual Listener
  • This might get confusing, so i laid it out best I could:   My husband had a Spotify account (logged in through FB) from forever ago. He decided he wanted to upgrade from Premium to Family H...
  • laniebird
  • Casual Listener
  • 330 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 330 Views
  • 3 replies
  • 0 likes

IF Y PAY IS THERE STILL ADD PLAYING AFTER EVERY 6 SONG?

CAN I DOWLOULD TO MY COMPUTER THE SONGS N IS THERE ADD PLAYING ALL THE TIME?

  • Newbie
  • CAN I DOWLOULD TO MY COMPUTER THE SONGS N IS THERE ADD PLAYING ALL THE TIME?
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Free
    Login
  • 228 Views
  • 1 replies
  • 0 likes

Reclaim artist account

How do I get control of an artist account for an artist when you don't know who is in control of it (email). It is for the artist Goapele.

  • Newbie
  • How do I get control of an artist account for an artist when you don't know who is in control of it (email). It is for the artist Goapele.
  • Maxim
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
  • 267 Views
  • 1 replies
  • 0 likes

subscription wont work

I'm trying to re-subscribe to Spotify premium but its not letting me pay with the 3 options that are there, it says when clicking on the oops something went wrong try again, still nothing. Any ideas?

  • Casual Listener
  • I'm trying to re-subscribe to Spotify premium but its not letting me pay with the 3 options that are there, it says when clicking on the oops something went wrong try again, still nothing. Any ideas?
  • PierreNava
  • Newbie
  • 166 Views
  • 1 replies
  • 1 likes
  • 166 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can not log into my email..

So I my girlsfriend can not log in to her email, my account is closed sinced the worksplace she worked worked on is gone...What do I do?

  • Newbie
  • So I my girlsfriend can not log in to her email, my account is closed sinced the worksplace she worked worked on is gone...What do I do?
  • MaryC1
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Login
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in through facebook

After premium ended, I wasn't able to log back in through facebook, continues to say unable to login email or password has changed help??

  • Newbie
  • After premium ended, I wasn't able to log back in through facebook, continues to say unable to login email or password has changed help??
  • MaryC1
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erro na ativação do Premium

Boa tarde. Eu fiz a ativação da conta Premium, descontou do cartao de credito, porem ainda nao esta disponivel para utilização.

  • Newbie
  • Boa tarde. Eu fiz a ativação da conta Premium, descontou do cartao de credito, porem ainda nao esta disponivel para utilização.    
  • kingoatmustang
  • Newbie
  • 225 Views
  • 2 replies
  • 0 likes
  • Premium
  • 225 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Plan familiar

Estoy interesado en contratar este plan solo que quiero saber como spotify verifica que los miesmbos del plan sean de la misma familia, quiero revisar si las cuentas de mis hijos estan bien configuradas antes de contratar este plan. Saludos.

  • Newbie
  • Estoy interesado en contratar este plan solo que quiero saber como spotify verifica que los miesmbos del plan sean de la misma familia, quiero revisar si las cuentas de mis hijos  estan bien con...
  • MaryC1
  • Spotify Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • Account
  • 380 Views
  • 1 replies
  • 0 likes