Superuser Contribution Unable to enter my redeem code

Hi there. I have a premium account and I purchased a redeem code,but I am not able to enter it. I go to my profile page and scrool to redeem button on the left. I click it and see "Ops,something went wrong,please try again later". I have ben trying t...

• erenozduzen
• Casual Listener
• Hi there. I have a premium account and I purchased a redeem code,but I am not able to enter it. I go to my profile page and scrool to redeem button on the left. I click it and see "Ops,something went...
• 2016-09-28 9:35:58 AM
• 2016-10-06 7:47:57 AM
• erenozduzen
• Casual Listener
• 242 Views
• 2 replies
• 0 likes

Didn't receive premium even when charged for it

I was charged for my monthly premium subscription but when I open the app it says I haven't paid for it. The charge shows on my bank statement also.

• AndreaMunguia47
• Newbie
• I was charged for my monthly premium subscription but when I open the app it says I haven't paid for it. The charge shows on my bank statement also.
• 2016-10-06 2:39:49 AM
• 2016-10-06 7:42:03 AM
• sakura08
• Roadie
• 187 Views
• 2 replies
• 0 likes
• Account

I dont have money

I tried the free trial and I went to end it at 11:57pm on the night before it charged me and it still continued to charge me and I'm in debt $9.99 and I needed it for my daughter's upcoming tickets which she has to have paid for by friday

• Lenaalvarez-us
• Newbie
• I tried the free trial and I went to end it at 11:57pm on the night before it charged me and it still continued to charge me and I'm in debt $9.99 and I needed it for my daughter's upcoming tickets w...
• 2016-10-06 7:30:07 AM
• 2016-10-06 7:39:43 AM
• Algee
• Roadie
• 155 Views
• 1 replies
• 0 likes

Subscription Renew

Hello there, I recently just renew my subscription before the due date which is 11/10/16. And canceled my subscription after I renewed it. It says that my subscription will end on 11/10/16. But I have just renewed and payed $12.99 before the due date...

• roevan_dacanay
• Newbie
• Hello there, I recently just renew my subscription before the due date which is 11/10/16. And canceled my subscription after I renewed it. It says that my subscription will end on 11/10/16. But I hav...
• 2016-10-06 3:20:39 AM
• 2016-10-06 7:17:09 AM
• sakura08
• Roadie
• 234 Views
• 1 replies
• 0 likes
• Free
  Login
  Security
  Subscription

Artist Playcount doesn't seem to have updated.

Hi, I am managing a band (Izzy Losi and the Auracles), and have ran a few test to verify whether play counts have been updating/registering through spotify and it doesn't seem like they have been updating. Is there perhaps an issue with the Artist Pa...

• SimanVanHout
• Gig Goer
• Hi,    I am managing a band (Izzy Losi and the Auracles), and have ran a few test to verify whether play counts have been updating/registering through spotify and it doesn't seem like the...
• 2016-10-06 2:57:19 AM
• 2016-10-06 6:29:10 AM
• Maxim
• Spotify Star
• 181 Views
• 1 replies
• 0 likes

HELP!

Hello, I just paid my spotify subscription. But am currently having problems effectivly changing passwords and accessing my account with any of my devices, phone 4s, computer, or tablet. Please help. ivy22phone@gmail is my email attached to my accoun...

• ivy22phone
• Newbie
• Hello, I just paid my spotify subscription. But am currently having problems effectivly changing passwords and accessing my account with any of my devices, phone 4s, computer, or tablet. Please help....
• 2016-10-06 4:05:26 AM
• 2016-10-06 5:33:12 AM
• user-removed
• Not applicable
• 184 Views
• 2 replies
• 0 likes
• Login

Switch account to just email

I opened my premium Spotify account with my Facebook account. Now I want to deactivate my Facebook account but then I can't play my music or log in unless it opens my Facebook account, which I don't want. How do I set up another email to my spotify a...

• Smartwater1
• Newbie
• I opened my premium Spotify account with my Facebook account. Now I want to deactivate my Facebook account but then I can't play my music or log in unless it opens my Facebook account, which I don't ...
• 2016-10-06 4:40:56 AM
• 2016-10-06 5:26:57 AM
• Algee
• Roadie
• 141 Views
• 1 replies
• 0 likes
• Account

Premium subscription not as a student

Hello, My credit card recently expired, so I cam on to update my new payment details. However, I used to have a student discount, but no longer do. Therefore, when I click payment details, it automatically takes me to the student page and once I ente...

• courtneymw93
• Newbie
• Hello, My credit card recently expired, so I cam on to update my new payment details.  However, I used to have a student discount, but no longer do.  Therefore, when I click payment details...
• 2016-10-06 4:58:36 AM
• 2016-10-06 5:25:20 AM
• Algee
• Roadie
• 176 Views
• 1 replies
• 0 likes
• Premium
  Subscription

Paying $14.99 a month and $10 a month for the family plan... how do we cancel the old one?

Hello,We were on the original plan that cost $14.99 and when it went to $10 we figured the account would just change automatically. Well, it looks like it didn't and so the question is how do we canel the old $14.99 and keep the $10.00 account. I kno...

• thopp46
• Newbie
• Hello, We were on the original plan that cost $14.99 and when it went to $10 we figured the account would just change automatically.  Well, it looks like it didn't and so the question is how do...
• 2016-10-06 3:32:09 AM
• 2016-10-06 4:03:09 AM
• Algee
• Roadie
• 140 Views
• 1 replies
• 0 likes

Reset Account

Hi Guys, Is there a way we can have our accounts completley reset just like a new account ?want to start everything fresh. Thanks in advance.

• samueljz94
• Newbie
• Hi Guys,   Is there a way we can have our accounts completley reset just like a new account ? want to start everything fresh.   Thanks in advance.
• 2016-06-17 1:34:47 PM
• 2016-10-06 3:59:41 AM
• Algee
• Roadie
• 283 Views
• 3 replies
• 0 likes
• Account
  Other

Superuser Contribution Ayuda con Spotify Premium

Hola, Buenas.Yo antes tenia el servicio Premium de Spotify con una tarjeta VISA. Ya no tengo este servicio ya que cerre la tarjeta. Ahora quiero tener el servicio Premium con la Tarjeta Diners Club International, pero soy de Ecuador; en la tarjeta di...

• camilahungria
• Casual Listener
• Hola, Buenas. Yo antes tenia el servicio Premium de Spotify con una tarjeta VISA. Ya no tengo este servicio ya que cerre la tarjeta.  Ahora quiero tener el servicio Premium con la Tarjeta Dine...
• 2016-10-04 9:20:33 PM
• 2016-10-06 2:23:07 AM
• Alejandro_C
• Spotify Legend
• 358 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Superuser Contribution payment

I am trying to upgrade to student premium service with Amex gift card and it won't accept? What do I need to do??

• gjansz44
• Newbie
• I am trying to upgrade to student premium service with Amex gift card and it won't accept? What do I need to do??
• 2016-10-04 9:05:44 PM
• 2016-10-06 2:21:11 AM
• Alejandro_C
• Spotify Legend
• 200 Views
• 1 replies
• 0 likes

Superuser Contribution Family Spotify redeem link does not work for me

• Finlaytumman
• Newbie
• 2016-10-04 8:13:48 PM
• 2016-10-06 2:20:10 AM
• Alejandro_C
• Spotify Legend
• 165 Views
• 1 replies
• 0 likes

Superuser Contribution Can't connect Facebook

When i press connect to connect my facebook account, the facebook screen pops up than it goes back to spotify but nothing happens. I press again and again, it always do the same thing. I tried to open from my facebook account ( Actually i want to tra...

• Jancowoski
• Newbie
• When i press connect to connect my facebook account, the facebook screen pops up than it goes back to spotify but nothing happens. I press again and again, it always do the same thing. I tried to ope...
• 2016-10-03 10:53:55 PM
• 2016-10-06 2:15:32 AM
• Alejandro_C
• Spotify Legend
• 165 Views
• 1 replies
• 0 likes
• Account
  Login
  Other

Superuser Contribution Country Conflicts

I live in Ireland but work in the middle east. I have bank accounts in the UK. I want to pay for my family subscription from my UK credit card but it therefore sees me as being in the UK so I cant have a family subscription. seems a very silly system...

• lancersheeran
• Newbie
• I live in Ireland but work in the middle east. I have bank accounts in the UK. I want to pay for my family subscription from my UK credit card but it therefore sees me as being in the UK so I cant ha...
• 2016-10-03 7:40:16 PM
• 2016-10-06 1:43:39 AM
• Alejandro_C
• Spotify Legend
• 194 Views
• 1 replies
• 0 likes

Superuser Contribution Spotify charges 19.90 SGD for the 1 month of recurring premium service.

Dear Spotify, Why am I being charged for 19.90 SGD for 1 month of recurring premium service?

• lunnn_
• Newbie
• Dear Spotify,   Why am I being charged for 19.90 SGD for 1 month of recurring premium service?    
• 2016-10-03 6:54:37 PM
• 2016-10-06 1:39:08 AM
• Alejandro_C
• Spotify Legend
• 315 Views
• 1 replies
• 0 likes

I was charged for family packet but I didn't receive the confirmation

I have submit the payment by credit card for a family package, I receive the confirmation by credit card company but the proccess did not finished. I've tried two times and I was cherged 2 times, but did not work.

• EduardoTerzario
• Casual Listener
• I have submit the payment by credit card for a family package, I receive the confirmation by credit card company but the proccess did not finished. I've tried two times and I was cherged 2 times, but...
• 2016-10-06 1:04:41 AM
• 2016-10-06 1:36:27 AM
• osornios
• Spotify Star
• 232 Views
• 3 replies
• 0 likes
• Premium

Superuser Contribution Atualizei dados de pagamento e permaneço sem minha conta Premium.

Minha assinatura estava pausada. Atualizei meus dados de pagamento mas continuo sem minha conta Premium e o valor ja foi autorizado pelo cartão de crédito. Gostaria de algum esclarecimento por que isso nunca aconteceu antes.

• Jamilemirele
• Newbie
• Minha assinatura estava pausada. Atualizei meus dados de pagamento mas continuo sem minha conta Premium e o valor ja foi autorizado pelo cartão de crédito. Gostaria de algum esclarecimento por que is...
• 2016-10-03 6:23:48 PM
• 2016-10-06 1:32:00 AM
• camiquerids
• Newbie
• 180 Views
• 2 replies
• 0 likes

changing to student subscription

Hello! I was told I could change my subscription premium account on the day the payment is due. I wanted to switch my regular premium account to the student one. I've gotten charged 10 dollars instead of the 5. I already switched subscriptions. What ...

• cmsucc3ss
• Newbie
• Hello! I was told I could change my subscription premium account on the day the payment is due. I wanted to switch my regular premium account to the student one. I've gotten charged 10 dollars instea...
• 2016-10-06 1:08:27 AM
• 2016-10-06 1:20:54 AM
• osornios
• Spotify Star
• 140 Views
• 1 replies
• 0 likes
• Subscription

Superuser Contribution I can't get Premium with PayPal

Hello,I've been trying out to get my account to premium with the 30days free trial. All is goods until after I input my PayPal information, it takes me back to a blank page. I've tried with Mozilla and Chrome and also my app over the phone. I also ch...

• Maij
• Newbie
• Hello, I've been trying out to get my account to premium with the 30days free trial. All is goods until after I input my PayPal information, it takes me back to a blank page. I've tried with Mozil...
• 2016-10-03 4:20:45 PM
• 2016-10-06 1:20:21 AM
• Alejandro_C
• Spotify Legend
• 164 Views
• 1 replies
• 0 likes