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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81377 Views

9 replies

2 likes

Account
Login
  • 81377 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656235 Views

13 replies

4 likes

Account
  • 656235 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737208 Views

18 replies

29 likes

  • 737208 Views
  • 18 replies
  • 29 likes

Spotify charged me three times. help and refund please?

I just bought spotify Premium today with the student discount. I just checked my account and I saw that I was charged three times. Not only that two of them have " https://www.sNYUS " in it and I have no clue what these are, so if someone can explain...

Newbie

I just bought spotify Premium today with the student discount. I just checked my account and I saw that I was charged three times. Not only that two of them have " https://www.sNYUS " in it and ...

Taylor

Community Legend

467 Views

1 replies

0 likes

Other
Premium
Subscription
  • 467 Views
  • 1 replies
  • 0 likes

Never signed up and being charged

I have been charged for months after canceling my subscription that I never even signed up for. My account every month is still pulling out $10. Can someone please contact me. I haven't been able to find how to cancel it because it says Im on the fre...

Newbie

I have been charged for months after canceling my subscription that I never even signed up for. My account every month is still pulling out $10. Can someone please contact me. I haven't been able to ...

Taylor

Community Legend

1205 Views

1 replies

0 likes

  • 1205 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Subscription Didnt Cancel?

So I started using Spotify premium when I saw that they were doing premium for 3 months at only a $1 cost. So I was like **bleep** yeah. I purchased it and then went to the account details because I didn't want it after those 3 months were out. So I ...

Casual Listener

So I started using Spotify premium when I saw that they were doing premium for 3 months at only a $1 cost. So I was like **bleep** yeah. I purchased it and then went to the account details because I ...

sandra_farenhor

Newbie

475 Views

3 replies

0 likes

  • 475 Views
  • 3 replies
  • 0 likes

Solved!! Spotify premium reinstating

I'm having a problem with my bank account and may not be able to pay for Spotify on time. if I don't make the payment and lose premium, and later reinstate premium, will I be able to recover all my saved songs/playlists?

Newbie

I'm having a problem with my bank account and may not be able to pay for Spotify on time. if I don't make the payment and lose premium, and later reinstate premium, will I be able to recover all my s...

kbrooksc

Community Legend

988 Views

2 replies

0 likes

  • 988 Views
  • 2 replies
  • 0 likes

charged double

My account has been charged twice every month once to my paypal accont and then to my bank account?????? I want to know why and I WANT A REFUND!!!!!

Newbie

My account has been charged twice every month once to my paypal accont and then to my bank account?????? I want to know why and I WANT A REFUND!!!!!

osornios

Spotify Star

199 Views

2 replies

0 likes

  • 199 Views
  • 2 replies
  • 0 likes

I need help

I have and old premium account that i want to delete because i have new one and dont want keep getting charged for it. Problem is i dont know my password or email address i used for that account. I do have my username if that helps. Can Anyone help m...

Newbie

I have and old premium account that i want to delete because i have new one and dont want keep getting charged for it. Problem is i dont know my password or email address i used for that account. I d...

kbrooksc

Community Legend

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Paying via Paysafe from a non-spotify country

So I will be in Romania for a while. I registered with Spotify Free in the UK and now I want to upgrade, but I do not have a credit or debit card. While on vacation, I can purchase a PaySafe card. Will it work to pay via paysafe from Romania?

Newbie

So I will be in Romania for a while. I registered with Spotify Free in the UK and now I want to upgrade, but I do not have a credit or debit card. While on vacation, I can purchase a PaySafe card. Wi...

osornios

Spotify Star

706 Views

1 replies

0 likes

  • 706 Views
  • 1 replies
  • 0 likes

I need help

They charged me $9.99 and I can't use Spotify offline, why can't I?

Casual Listener

They charged me $9.99 and I can't use Spotify offline, why can't I?

alsjanitorial1

Casual Listener

328 Views

5 replies

1 likes

  • 328 Views
  • 5 replies
  • 1 likes

Disabled Account

I cancelled my Premium payment and was logged out and received an email saying my account was disabled for unauthorized use. I've had this account Premium for almost a year and had over 1,000 songs and plenty of personal playlists. Is there any possi...

Casual Listener

I cancelled my Premium payment and was logged out and received an email saying my account was disabled for unauthorized use. I've had this account Premium for almost a year and had over 1,000 songs a...

kbrooksc

Community Legend

203 Views

1 replies

0 likes

Account
  • 203 Views
  • 1 replies
  • 0 likes

was charged 6 times

i was trying to get the student discount and so i put in my card info and went to put in my name and college name but it kepy saying to try again and so i did and now ive been charged six times and still dont even the student discount or even premium...

Newbie

i was trying to get the student discount and so i put in my card info and went to put in my name and college name but it kepy saying to try again and so i did and now ive been charged six times and s...

ErickRGuetta

Community Legend

410 Views

3 replies

0 likes

  • 410 Views
  • 3 replies
  • 0 likes

Student Discount

I applied for a student discount and got accepted for it, but whenever I try and purchase it I keep getting told I'm not eligable. Can anybody help me with this issue?

Newbie

I applied for a student discount and got accepted for it, but whenever I try and purchase it I keep getting told I'm not eligable. Can anybody help me with this issue?

kbrooksc

Community Legend

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Updraged to Premium but nothing happened

hi! I upgraded to premium using my itunes acc but nothing happened, my spotify's still on free mode, what to do?

Visitor

hi! I upgraded to premium using my itunes acc but nothing happened, my spotify's still on free mode, what to do?

kbrooksc

Community Legend

184 Views

1 replies

0 likes

Premium
Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Having money debited from my account but not registering on my account as premium

Wanting to cancle this payment as I can't find the account that it is linked to... The reference on the most recent bank statement is ref no. 082400322629Please help !

Newbie

Wanting to cancle this payment as I can't find the account that it is linked to... The reference on the most recent bank statement is ref no. 082400322629 Please help !

kbrooksc

Community Legend

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution SUSCRIPCION

Hace unos días descargue Spotify y a los pocos días me mando un correo ofreciéndome un mes de prueba gratis pero cuando lo quiero poner me redirige a una página para que ponga mi número de tarjeta o la forma de pago, se supone que la prueba es gratis...

Casual Listener

Hace unos días descargue Spotify y a los pocos días me mando un correo ofreciéndome un mes de prueba gratis pero cuando lo quiero poner me redirige a una página para que ponga mi número de tarjeta o ...

Anyk17

Spotify Star

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Want to cancel Premium, but paid today...

After bebefiting from a 3 month trial, i was fully charged today for the premium account. If i cancel my acocunt now, will i benefit from the month i just payed or will i loose what i just payed for ? Ideally, i would like to be refunded at the same ...

Newbie

After bebefiting from a 3 month trial, i was fully charged today for the premium account. If i cancel my acocunt now, will i benefit from the month i just payed or will i loose what i just payed for ...

osornios

Spotify Star

405 Views

3 replies

0 likes

  • 405 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution pagos en colombia

en colombia no puedo realizar pagos con american express ni paypal, ¿que hago si son las unicas disponibles que tengo?

Newbie

en colombia no puedo realizar pagos con american express ni paypal, ¿que hago si son las unicas disponibles que tengo?

GLC23345

Casual Listener

10604 Views

10 replies

1 likes

  • 10604 Views
  • 10 replies
  • 1 likes

Premium

I cancelled Spotify Premium two weeks ago and just got charged this month again. How do I stop these charges? It's just annoying at this stage?

Newbie

I cancelled Spotify Premium two weeks ago and just got charged this month again. How do I stop these charges? It's just annoying at this stage?

kbrooksc

Community Legend

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

3 month trial

So I paid $0.99 for the 3 month trial 3 months ago. Recently, it ended and I didn't get one single email telling me that. So then they took $11.29 from my account. I didn't even know they took money until I checked my account! I didn't know that I wo...

Newbie

So I paid $0.99 for the 3 month trial 3 months ago. Recently, it ended and I didn't get one single email telling me that. So then they took $11.29 from my account. I didn't even know they took money ...

PatriciaBiggs

Casual Listener

1733 Views

2 replies

0 likes

  • 1733 Views
  • 2 replies
  • 0 likes

Spotify Family

Hey, I started an spotify family account. Everything works, in a few days the money will get booked off, but at my settings menu i cannot find an option to cancel the subscribtion if i want to in the future... It says i have spotify Free but when im ...

Casual Listener

Hey,   I started an spotify family account. Everything works, in a few days the money will get booked off, but at my settings menu i cannot find an option to cancel the subscribtion if i want ...

osornios

Spotify Star

525 Views

3 replies

0 likes

Account
Subscription
  • 525 Views
  • 3 replies
  • 0 likes