Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8575 Views
  • 1 replies
  • 9 likes
  • Security
  • 8575 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476467 Views
  • 978 replies
  • 111 likes
  • Account
  • 476467 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208290 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208290 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119454 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119454 Views
  • 72 replies
  • 12 likes

Missing Playlist

I used to have premium spotify and had a playlist of almost 200 songs. WHen I stopped using premium, I still had access to that playlist when on line but now this playlist has disappeared? I can see a few of the songs, but the lions share is gone--ha...

  • Visitor
  • I used to have premium spotify and had a playlist of almost 200 songs.  WHen I stopped using premium, I still had access to that playlist when on line but now this playlist has disappeared? &nbs...
  • zeynepengiin
  • Music Fan
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Spotify Customer Support

I just would like to say that Spotify have the best Customer Support I have ever come across. You dealt with my problem straight away and made it easy to understand. I have never come across Customer Support like it. Thank you so much!

  • Casual Listener
  • I just would like to say that Spotify have the best Customer Support I have ever come across.   You dealt with my problem straight away and made it easy to understand.   I have neve...
  • user-removed
  • Not applicable
  • 1258 Views
  • 10 replies
  • 2 likes
  • 1258 Views
  • 10 replies
  • 2 likes

i cant log in

i cant log in via facebook or normal way.email got deleted from microsoft. is there anyway i can get the playlists back from the account and transfer it to my new account

  • Newbie
  • i cant log in via facebook or normal way. email got deleted from microsoft. is there anyway i can get the playlists back from the account and transfer it to my new account
  • mr_eggie
  • Regular
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Getting Premium, then switching countries.

Hi !I live in Portugal, but will soon move to Spain. Since Premium is cheaper in Portugal, if i subscribe now, what happens when i move to Spain? Will i keep paying the same or will it change to the Spanish price?Thank you

  • Regular
  • Hi ! I live in Portugal, but will soon move to Spain. Since Premium is cheaper in Portugal, if i subscribe now, what happens when i move to Spain? Will i keep paying the same or will it change to ...
  • sandravantzand
  • Newbie
  • 1922 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1922 Views
  • 9 replies
  • 0 likes

Premium

Three months ago I started 3 months spotify premium for 0,99cents agreement with spotify, that ended last month. I canceld that but it still says that I've premium but I don't. Nothing goes off my bill but I still can do the premium things in the app...

  • Casual Listener
  • Three months ago I started 3 months spotify premium for 0,99cents agreement with spotify, that ended last month. I canceld that but it still says that I've premium but I don't. Nothing goes off my bi...
  • Helplessgirl
  • Casual Listener
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Betaling

Hei! Jeg har fått nytt kort og fikk beskjed om å endre betalingsinformasjon... Har gjort det tre ganger nå, men fortsetter å få mail om at jeg snart mister premium om jeg ikke gjør det! Hva er feil? Får beskjed om at det er vellykket hver gang.

  • Newbie
  • Hei! Jeg har fått nytt kort og fikk beskjed om å endre betalingsinformasjon... Har gjort det tre ganger nå, men fortsetter å få mail om at jeg snart mister premium om jeg ikke gjør det! Hva er feil? ...
  • eliasgdfhkfgdjh
  • Regular
  • 9528 Views
  • 1 replies
  • 0 likes
  • 9528 Views
  • 1 replies
  • 0 likes

7 day free trial continue?

Does the 7 days free trial automatically continue to premium alter it ends ? Cant Find this info.

  • Newbie
  • Does the 7 days free trial automatically continue to premium alter it ends ? Cant Find this info.
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Premium
  • 178 Views
  • 1 replies
  • 0 likes

Kein Login möglich

Kann seit heute morgen nicht mehr auf meinen Spotify Account zugreifen. Obwohl ich alle Leistungen gezahlt habe, kam dann die Fehlermeldung das mein Passwort / Username falsch ist.

  • Casual Listener
  • Kann seit heute morgen nicht mehr auf meinen Spotify Account zugreifen. Obwohl ich alle Leistungen gezahlt habe, kam dann die Fehlermeldung das mein Passwort / Username falsch ist.
  • Maxim
  • Spotify Star
  • 411 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 411 Views
  • 3 replies
  • 0 likes

Solved!! Connect Spotify on iPhone app

Helloi have the app on my iPhone.i've changed my Bank account and Spotify hasn't bien paid.i've changed it and since i did it, i can't Connect myself on thé app.when i Write my mail and password a message : this mail is already created like if i clic...

  • Casual Listener
  • Hello i have the app on my iPhone. i've changed my Bank account and Spotify hasn't bien paid. i've changed it and since i did it, i can't Connect myself on thé app. when i Write my mail and passw...
  • Corraja351
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Fraudulent Charges to my phone bill

I used to have Spotify Premium and I was aware that I'm getting charged £9.99 per month. However, I don't have Spotify installed on any device and ever since I canceled my subscription a month ago, and I'm still getting charged with £9.99 a month. I ...

  • Newbie
  • I used to have Spotify Premium and I was aware that I'm getting charged £9.99 per month. However, I don't have Spotify installed on any device and ever since I canceled my subscription a month ago, a...
  • Bearfootrecords
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Neues Handy, Probeabo über Mobilcom-Debitel kündigen

Hallo zusammenich habe ein neues Handy und über meine Handynummer (Anbieter Mobilcom-Debitel) ein Probeabo abgeschlossen, in meinem Spotify-Konto ist das Abo nicht hinterlegt, wie kann ich es kündigen, damit es sich nicht kostenpflichtig verlängert?D...

  • Newbie
  • Hallo zusammen ich habe ein neues Handy und über meine Handynummer (Anbieter Mobilcom-Debitel) ein Probeabo abgeschlossen, in meinem Spotify-Konto ist das Abo nicht hinterlegt, wie kann ich es kündi...
  • Maxim
  • Spotify Star
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Re: Props to the Spotify Crew

I have been searching all over this site to find help for my problem.....getting very frustratedI have paid for a one year premium subscription and the full payment went through last montand now spotify says payment failed and I have no spotify....I ...

  • Casual Listener
  • I have been searching all over this site to find help for my problem.....getting very frustrated I have paid for a one year premium subscription and the full payment went through last mont and now ...
  • crystalmcneil
  • Casual Listener
  • 374 Views
  • 4 replies
  • 0 likes
  • 374 Views
  • 4 replies
  • 0 likes

Unlink from Facebook

Currently, my spotify is link to Facebook. I had been to Facebook to disconnect spotify.When I try to create new account, this show that's the email has been taken.So, I went to "forgot my password" section. It's show that I have to go to Facebook to...

  • Regular
  • Currently, my spotify is link to Facebook. I had been to Facebook to disconnect spotify. When I try to create new account, this show that's the email has been taken. So, I went to "forgot my passwo...
  • iyuanjun
  • Regular
  • 375 Views
  • 4 replies
  • 0 likes
  • Account
  • 375 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution wont upgrade to premium

help!!!i was using premium for almost a year..then after charge for premium this month suddenly spotify says that my payment didnt go through and to update my payment info..but my mobile carrier auto pays for it every month..and spotify keeps saying ...

  • Casual Listener
  • help!!! i was using premium for almost a year..then after charge for premium this month suddenly spotify says that my payment didnt go through and to update my payment info..but my mobile carrier ...
  • sakura08
  • Roadie
  • 720 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 720 Views
  • 8 replies
  • 0 likes

Payment Options

Last month I paid my subscription thru my network provider (postpaid bill) but it seems this option is not available anymore. I can only see credit card and paypal. What if I don't have either?By the way, I'm from the Philippines. Thanks

  • Newbie
  • Last month I paid my subscription thru my network provider (postpaid bill) but it seems this option is not available anymore. I can only see credit card and paypal. What if I don't have either? By...
  • sakura08
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 343 Views
  • 1 replies
  • 0 likes

facebook gelöscht - was nun?

hallo, mein facebook account wurde gelöscht - nun kann ich mich nicht mehr bei spotify einloggen. ich hatte einen premium account und kann diesen nicht mehr nutzen! was kann ich tun?

  • Newbie
  • hallo,   mein facebook account wurde gelöscht - nun kann ich mich nicht mehr bei spotify einloggen. ich hatte einen premium account und kann diesen nicht mehr nutzen! was kann ich tun?
  • sakura08
  • Roadie
  • 2744 Views
  • 3 replies
  • 0 likes
  • Account
  • 2744 Views
  • 3 replies
  • 0 likes

Premium

I am new to spotify, have just upgraded my prepay plan to the $29 plan which gives u the premium spotify free but im not sure how does that start, iv looked everywhere to start this but it keeps asking for my account number to buy it but i dont want ...

  • Newbie
  • I am new to spotify, have just upgraded my prepay plan to the $29 plan which gives u the premium spotify free but im not sure how does that start, iv looked everywhere to start this but it keeps aski...
  • sakura08
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Cannot redeem family premium

My brother gave me the code to redeem the family premium. But i cannot redeem it. It keeps on asking for the code even if I have entered it already.

  • Newbie
  • My brother gave me the code to redeem the family premium. But i cannot redeem it. It keeps on asking for the code even if I have entered it already.
  • sakura08
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

3 Devices

If I have Spotify on 3 devices and lose a device how do I deactivate the lost device

  • Newbie
  • If I have Spotify on 3 devices and lose a device how do I deactivate the lost device
  • sakura08
  • Roadie
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

Spotify outside the United States

Hellomy name is fady and im here becuase i moved from the US to Jordan to study in one of the best universities out there and had my subscribtion to spotify premium however, when i opened spotify this morning it had logged me out on my desktop and wo...

  • Newbie
  • Hello my name is fady and im here becuase i moved from the US to Jordan to study in one of the best universities out there and had my subscribtion to spotify premium however, when i opened spotify t...
  • sakura08
  • Roadie
  • 259 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 259 Views
  • 2 replies
  • 0 likes