Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
84708 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
661408 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
743390 Views
18 replies
29 likes
Community Legend
352 Views
4 replies
0 likes
I went through the process twice on the same account Nada1994, my debit card shows I was charged twice but I am still not receiving premium benefits.
I went through the process twice on the same account Nada1994, my debit card shows I was charged twice but I am still not receiving premium benefits.
Spotify Star
251 Views
1 replies
0 likes
We are trying to upgrade from a premium account to family. When we go to www.spotify.com/family the page is unavailable. Help!!
We are trying to upgrade from a premium account to family. When we go to www.spotify.com/family the page is unavailable. Help!!
Community Legend
229 Views
1 replies
0 likes
E realizado de todo para poder utilizar premium ya se realizó el cargo a mi tarjeta y aún así sigo sin tenerlo ya cerré todas las cesiones elimine la aplicación y la volví a descargar y todavía nada con quien me comunico?
E realizado de todo para poder utilizar premium ya se realizó el cargo a mi tarjeta y aún así sigo sin tenerlo ya cerré todas las cesiones elimine la aplicación y la volví a descargar y todavía nada ...
Spotify Star
175 Views
1 replies
0 likes
My bank account was charged the fee of $4.99, and I'm assuming it was for the student account but I've been logging in and out , refreshing the page and my email but it still says I have the free subscription. What do I do or who can help ? Pleaseeee
My bank account was charged the fee of $4.99, and I'm assuming it was for the student account but I've been logging in and out , refreshing the page and my email but it still says I have the free sub...
Spotify Star
610 Views
5 replies
0 likes
Hey Spotify, I would like to seek your help on changing my subscription. I accidentally purchaseed 1 year subscription instead of monthly basis. I am not sure if I will be using this for the entire year so can we hve this converted to monthly? Thank ...
Hey Spotify, I would like to seek your help on changing my subscription. I accidentally purchaseed 1 year subscription instead of monthly basis. I am not sure if I will be using this for the entire y...
Community Legend
209 Views
1 replies
0 likes
good afternoon, I've been trying to link my account to my facebook spotify and I could not tell me interatlo mistake again later days but I had tried anything
good afternoon, I've been trying to link my account to my facebook spotify and I could not tell me interatlo mistake again later days but I had tried anything
Spotify Star
163 Views
1 replies
0 likes
Hi. I've been a Spotify user since 2009 when I was able to register my username as `plainlazy. The backquote '`' was a typo but stuck; as a result I can't log in via a web browser or software such as DJPro. I can't log in using my e-mail address eith...
Hi. I've been a Spotify user since 2009 when I was able to register my username as `plainlazy. The backquote '`' was a typo but stuck; as a result I can't log in via a web browser or s...
Spotify Star
554 Views
1 replies
0 likes
Spotify has charged my account for premium and I can't seem to get it to change the premium from free. I have tried all the different workarounds with no effect. And I can't seem to contact Spotify directly. So at this point I will cancel my subscrip...
Spotify has charged my account for premium and I can't seem to get it to change the premium from free. I have tried all the different workarounds with no effect. And I can't seem to contact Spotify d...
Community Legend
285 Views
1 replies
0 likes
I buy 3 months of premium and now its over. But spotfy charged me one more month automatically and i dont wanna pay spotfy anymore, how do i get refund?
I buy 3 months of premium and now its over. But spotfy charged me one more month automatically and i dont wanna pay spotfy anymore, how do i get refund?
Spotify Star
277 Views
1 replies
0 likes
It won't let me log in. It says that my password is incorrect when is not. I even change it from the website. Please help
It won't let me log in. It says that my password is incorrect when is not. I even change it from the website. Please help
Spotify Star
191 Views
1 replies
0 likes
So, I switched banks and Spotify charged my old account, causing that account to over draft. Now the bank is charging me an over draft fee of $35. Is there a way Spotify can refund my old account and charge my new bank account twice this month (to ma...
So, I switched banks and Spotify charged my old account, causing that account to over draft. Now the bank is charging me an over draft fee of $35. Is there a way Spotify can refund my old...
Community Legend
213 Views
1 replies
0 likes
I am currently still on my free 3 months of Spotify (I will be billed the $9.99 on 9/22) but instead of being billed $9.99 for a regular account, I wanted to just start a Premium account on that day but I can't find any infromation on how to do that....
I am currently still on my free 3 months of Spotify (I will be billed the $9.99 on 9/22) but instead of being billed $9.99 for a regular account, I wanted to just start a Premium account on that...
Community Legend
204 Views
1 replies
0 likes
i downgraded but i want premium back again but the option wont show up. i have already tried logging in and out
i downgraded but i want premium back again but the option wont show up. i have already tried logging in and out
Spotify Star
291 Views
1 replies
0 likes
Hola.Mi promblema Es Que quise comprar la oferta de 3 meses POR MIS 0,99 euros PUSE Y Datos de mi Tarjeta de Crédito y TODO Y Cuando iba a continuar Me Dijo Que ya habia utilizado Una oferta Similares Por Lo Que sonda MIN En otras 2 cuentas permite m...
Hola. Mi promblema Es Que quise comprar la oferta de 3 meses POR MIS 0,99 euros PUSE Y Datos de mi Tarjeta de Crédito y TODO Y Cuando iba a continuar Me Dijo Que ya habia utilizado Una oferta Simila...
Casual Listener
643 Views
1 replies
0 likes
Good thing I have to have an account to access real help from Spotify. Makes it really practical and easy when your main account just got snitched and your shaking from frustration. So my account just got hacked and this gentleman also changed my pas...
Good thing I have to have an account to access real help from Spotify. Makes it really practical and easy when your main account just got snitched and your shaking from frustration. So my acco...
Spotify Star
1457 Views
1 replies
0 likes
mijn account is uitgeschakeld, nadat ik per ongeluk de betaling terug had laten vorderen. Betaling als nog voldaan, maar nu kan ik niet meer inloggen. Nieuw account aangemaakt, maar dan moet ik weer opnieuw betalen. Wie kan mij helpen?
mijn account is uitgeschakeld, nadat ik per ongeluk de betaling terug had laten vorderen. Betaling als nog voldaan, maar nu kan ik niet meer inloggen. Nieuw account aangemaakt, maar dan moet ik weer ...
Regular
18818 Views
14 replies
0 likes
My spotify account is not working correclty. I am premium user, payments are ok.Suddenly my account in app signed out: once tried to sign in, i found several problems.Changed the password and successfully able to sign in in web, but not in mobile app...
My spotify account is not working correclty. I am premium user, payments are ok. Suddenly my account in app signed out: once tried to sign in, i found several problems. Changed the password ...
Spotify Star
245 Views
1 replies
0 likes
I recently did the Spotify Premium subscription with a credit card. The service offers a 30 days free trial period. I found that in this case the card must have the value of the subscription available from this period, although the recovery is perfor...
I recently did the Spotify Premium subscription with a credit card. The service offers a 30 days free trial period. I found that in this case the card must have the value of the subscription availabl...
Newbie
983 Views
3 replies
1 likes
I decided to change to the family subscription but i canceled my normal premium account to late and got charged for a month i won't use Spotify in. Can i make the payment undone ?
I decided to change to the family subscription but i canceled my normal premium account to late and got charged for a month i won't use Spotify in. Can i make the payment undone ?
Spotify Star
369 Views
1 replies
0 likes
