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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • milkman2
  • Visitor
  • 267564 Views
  • 522 replies
  • 34 likes
  • Account
    Free
  • 267564 Views
  • 522 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13110 Views
  • 6 replies
  • 11 likes
  • Security
  • 13110 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530511 Views
  • 989 replies
  • 113 likes
  • Account
  • 530511 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128308 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128308 Views
  • 74 replies
  • 12 likes

Deleted Facebook

So, I deleted my facebook which my spotify is linked to which also has spotify premium. I logged back into Spotify by putting my old facebook email password in to the login, but I'm not sure if that has reactivated my facebook or not. When I checked ...

  • Newbie
  • So, I deleted my facebook which my spotify is linked to which also has spotify premium. I logged back into Spotify by putting my old facebook email password in to the login, but I'm not sure if that ...
  • micahlewisbeard
  • Regular
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! I can´t change the credit card to pay spotify premium

My credit card has expired and I can´t change it to pay spotify premium. The page to change my data doesn't work.I use Internet Explorer 11.0 Please, help me. Thanks you.

  • Newbie
  • My credit card has expired and I can´t change it to pay spotify premium.  The page to change my data doesn't work. I use Internet Explorer 11.0   Please, help me.   Thanks you.
  • Dianasaed
  • Casual Listener
  • 762 Views
  • 9 replies
  • 1 likes
  • Other
    Subscription
  • 762 Views
  • 9 replies
  • 1 likes

Superuser Contribution Problemas com a conta Premium

Bom dia!Estou com problemas para acessar a conta Premium, eu cadastrei o número do cartão de crédito, chegou mensagem no meu celular que o cadastro foi efetuado com sucesso, porém eu não consigo usar a conta Premium. Chegou 3 mensagens no celular diz...

  • Casual Listener
  • Bom dia! Estou com problemas para acessar a conta Premium, eu cadastrei o número do cartão de crédito, chegou mensagem no meu celular que o cadastro foi efetuado com sucesso, porém eu não consigo us...
  • LucasMatheus1
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Charged twice in one month

I was charged twice for premium family but it has only given me one months worth. What do I have to do to either get my money back or just have my subscription be paid up until December 10th?Please let me know what I need to do.Kina272001

  • Newbie
  • I was charged twice for premium family but it has only given me one months worth. What do I have to do to either get my money back or just have my subscription be paid up until December 10th? Plea...
  • aaronjfsmith
  • Casual Listener
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Potential Phishing site that uses Spotify API? kazamster.com?

This might be a potential Phishing site. It uses the spotify API to log you in then requests for gmail credentials for account sync.This was the only new site I entered my gmail credentials into yesterday and someone tried to log into gmail account f...

  • Casual Listener
  • This might be a potential Phishing site. It uses the spotify API to log you in then requests for gmail credentials for account sync. This was the only new site I entered my gmail credentials into ye...
  • theSolTrain
  • Newbie
  • 1538 Views
  • 5 replies
  • 1 likes
  • Account
    Security
  • 1538 Views
  • 5 replies
  • 1 likes

I can't enter to my account

Hello, I have a problem with my account, I always have entered to spotify through password. I don't remember when was I get in by Facebook and here start the problem. My email adress then was one at Facebook, and a few weeks later I changed my Facebo...

  • Newbie
  • Hello, I have a problem with my account, I always have entered to spotify through password. I don't remember when was I get in by Facebook and here start the problem. My email adress then was on...
  • Bearfootrecords
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Daily Log In Badge

Hey I've been logging in and posting for about 3 days in a row now and I haven't yet received any of the Daily Log In streak badges, just want to know if this is somehow a fault on my part or if it's a glitch on the websites part. Either way, I'd lik...

  • Roadie
  • Hey 🙂   I've been logging in and posting for about 3 days in a row now and I haven't yet received any of the Daily Log In streak badges, just want to know if this is somehow a fault on my par...
  • WheresLee
  • Roadie
  • 430 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 430 Views
  • 6 replies
  • 0 likes

Repeat TRACK Mode!

  • Newbie
  • Bearfootrecords
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Roon

Please support and integrate with Roon!

  • Newbie
  • Please support and integrate with Roon!
  • Bearfootrecords
  • Community Legend
  • 744 Views
  • 1 replies
  • 23 likes
  • Other
  • 744 Views
  • 1 replies
  • 23 likes

Solved!! Problems with log in

HeyI use a spotify premium account. I logged out last Saturday and forgot my password. I wanted to reset it, but i used a wrong e-mail addresse. So I can't log in and have to pay for premium which I can't use.Can you help me ?

  • Visitor
  • Hey I use a spotify premium account. I logged out last Saturday and forgot my password. I wanted to reset it, but i used a wrong e-mail addresse. So I can't log in and have to pay for premium which ...
  • Bearfootrecords
  • Community Legend
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

how is it not possible to disconnect your facebook account from spotify

I spend 10 € a month and i cannot even freaking delete my facebook account because otherwise i will lose everything. How is that possible that to do that i have to create a completely new account, delete my old subscription and backup all my playlist...

  • Newbie
  • I spend 10 € a month and i cannot even freaking delete my facebook account because otherwise i will lose everything. How is that possible that to do that i have to create a completely new account, de...
  • Bearfootrecords
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 206 Views
  • 1 replies
  • 0 likes

Log in with Facebook

Good MorningMy Name is katharina and i freak out. I'm from Germany and when i Try to log in On Spotify with my Facebook Account it Doesen't work !!! There is a Massage : you can only Use Spotify 14 Days in the outland.Please help me, i Love to listen...

  • Newbie
  • Good Morning My Name is katharina and i freak out. I'm from Germany and when i Try to log in On Spotify with my Facebook Account it Doesen't work !!! There is a Massage : you can only Use Spotify 14...
  • Bearfootrecords
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! A random paypal payment

Hi, I just got an email from paypal, that says I have paid €9,99 to Spotify Finance Ltd (premium-gbp@spotify.com) for a premium month account. The thing is, I didn't, i almost never use spotifuggle. My account settings say that I have a free account,...

  • Newbie
  • Hi,   I just got an email from paypal, that says I have paid €9,99 to Spotify Finance Ltd (premium-gbp@spotify.com) for a premium month account.   The thing is, I didn't,...
  • ccsbaum
  • Newbie
  • 21400 Views
  • 3 replies
  • 1 likes
  • 21400 Views
  • 3 replies
  • 1 likes

Spotify ignored my student discount

Hello community, this month I had to pay 9,99€ instead of 4,99€ like the months before. I'm still a student and I can proof that. The problem is that i changed my email on facebook but it did not change here on spotify. So I got no notification that ...

  • Visitor
  • Hello community,   this month I had to pay 9,99€ instead of 4,99€ like the months before. I'm still a student and I can proof that.    The problem is that i changed my email on fac...
  • user-removed
  • Not applicable
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Change from spotify premium to family

Hi, I recently paid for my spotify premium (on 10/10/2016) but I would like to change to spotify family with my family. Do I still have to pay 18$ for this month's subscription or can I somehow upgrade to the family deal and just add $6? Thanks

  • Casual Listener
  • Hi, I recently paid for my spotify premium (on 10/10/2016) but I would like to change to spotify family with my family. Do I still have to pay 18$ for this month's subscription or can I somehow upgra...
  • yufeiwu
  • Casual Listener
  • 461 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 461 Views
  • 2 replies
  • 0 likes

Spotify took my money without my permission!!!

SPOTIFY TOOK $9.99 FROM MY BANK ACCOUNT WITHOUT MY PERMISSION..... WHAT DO I DO?! I WANT MY CREDIT CARD INFORMATION REMOVED IMMEDIATELY!!!!!!!!I never intended to pay for ANYTHING. As far as i know spotify dont even have my card details (unless they'...

  • Casual Listener
  • SPOTIFY TOOK $9.99 FROM MY BANK ACCOUNT WITHOUT MY PERMISSION..... WHAT DO I DO?! I WANT MY CREDIT CARD INFORMATION REMOVED IMMEDIATELY!!!!!!!! I never intended to pay for ANYTHING. As far as i know...
  • sakura08
  • Roadie
  • 1921 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1921 Views
  • 2 replies
  • 0 likes

Can't find my acct

I have made a few accounts with different emails in the past, but have been paying for a premium acct for months. Just got a new phone and can't find the account that I am paying on. I've logged in to 2 other accts that I used to have but they aren't...

  • Casual Listener
  • I have made a few accounts with different emails in the past, but have been paying for a premium acct for months. Just got a new phone and can't find the account that I am paying on. I've logged in t...
  • sakura08
  • Roadie
  • 415 Views
  • 3 replies
  • 0 likes
  • 415 Views
  • 3 replies
  • 0 likes

Solved!! Billed twice in one month

Spotify gave me a notification that my payment method needed to be updated, and when I updated my account I was billed for the monthly payment on September 30. However, I was then charged again on October 3 for another monthly payment. I was under th...

  • Newbie
  • Spotify gave me a notification that my payment method needed to be updated, and when I updated my account I was billed for the monthly payment on September 30. However, I was then charged again on Oc...
  • Algee
  • Roadie
  • 408 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 408 Views
  • 1 replies
  • 0 likes

I paid for my subscription under the wrong email

So just today I went to 7 Eleven and paid for my suscription, but I think I used an email that isn't connected to my spotify account.Both of the emails, the one connected to spotify and the one I entered to pay are mine, how can I fix this?

  • Newbie
  • So just today I went to 7 Eleven and paid for my suscription, but I think I used an email that isn't connected to my spotify account. Both of the emails, the one connected to spotify and the one I e...
  • sakura08
  • Roadie
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes