Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi! I accidentally deleted two tracks from this playlist: https://open.spotify.com/user/samphippen/playlist/1J0S2HqFSgVs16gZKMAGbO is there any way to get them back. I can't remember what they were!!!
My different devices don't update my saved Music. Its like I have different Accounts now. And..On my Iphone 6s, Spotify crashes when i tap long on Songs to listen the preview.thx for Help (maybe in German xD)
I made my account through Facebook it even has my profile picture in the Spotify app but I can't log on online to see when next payment is due as when I try to log in through Facebook it says I do not have an account with it I have tried putting my e...
So I needed to update my payment for my premium account and I was charged yet when I log in its still asking my to update my info.. I checked my credit card statement and I was charged for the premium. Help pls.
I got the student discount and I still don't have premium. I've tried everything help PLEASE.
I have just got a premium subscription that is SUPPOSED to be FREE for the first month and they charged me 9,99€; how can i cancel the subscriptin so you give my money back? Thanks!
I've recently canceled my spotify subscription. I used spotify for 3 months for 1 euro.I was 2 days too late to cancel before it started a new month. I canceled the premium and used the normal version for about 2 days. after 2 more days I refunded my...
Hi,I travelled from France to South Korea and I can't seem to be able to change my country in my account settings. The only option in the drop down menu is "France", although I have a South Korean IP address (Screenshots attached).I have a free accou...
My old phone broke and when I logged back in on Spotify I no longer have premium service and they charged me I thought it was just cause of the month but now it been another month and they charge me again without me being able to use it don't seam ri...
Payment "doesn't function" but in my credit card are payment
My account was hacked and switched to a family account. An email address was added. I removed this and switched back to premium. Please explain how this happened, tell me when it happened and confirm I will not be charged for a family account. I have...
casn i open a premium account for use in the school where I teach?
I so f*cking p*ss ! Worst customer service = no customer sevice I've renewed my subscription and had to do a country change from Canada to Hong Kong. Now I've paid the whole year with my Hong Kong credi card. I can see the receipt in the system. But ...
I'm curious as to why I got charged the full $9.99 when I have a student premium account. Is there a reason why? I am still in school for a few more years. Do I have to reapply? If so, why wasn't I notified? Will Spotify reimburse me? Please help.
Hi! Im subscribed to Spotify Premium with my Facebook account, how can i transfer my files into using only my email address since i temporarily deactivated my Facebook
HiI paid for my premium subscription through iTunes. It's been over a week and I still can't access premium.I have tried uninstalling and reinstalling, restarting my phone, signing in and out, everything!!! I even emailed the Spotify help email and i...
I am a high school student so I saw the student discout figuring since I am a studednt the option would work, I entered my card info and all, and then got to where it asked for my college i.d. so i exited the page and spotify charged my card, how can...