Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
77143 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
95500 Views
9 replies
2 likes
So I guess I made a second account when I was going to switch to the student discount. I have been getting charged $4.99 and $9.99 and I just realized I had two accounts. But the account I want to use the discount on won't let me because of the other...
So I guess I made a second account when I was going to switch to the student discount. I have been getting charged $4.99 and $9.99 and I just realized I had two accounts. But the account I want to us...
Spotify Star
324 Views
1 replies
0 likes
Somehow i managed to get myself charged for student and regular premium membership on the same day. So rather than 9.99, there was a 9.99 and a 4.99 charge to my account. I'm not a student, so I don't need that one. Also, on my account it only says I...
Somehow i managed to get myself charged for student and regular premium membership on the same day. So rather than 9.99, there was a 9.99 and a 4.99 charge to my account. I'm not a student, so I don'...
Spotify Star
205 Views
1 replies
0 likes
Spotify Star
237 Views
1 replies
0 likes
Hi I just started listening to my daily mix and I accidentally "hated" a song by fall out boy and blocked them from my daily mix but I didn't mean to. is there a way to undo this?
Hi I just started listening to my daily mix and I accidentally "hated" a song by fall out boy and blocked them from my daily mix but I didn't mean to. is there a way to undo this?
Spotify Star
366 Views
1 replies
2 likes
My last payment was on 09/02/16 and in subsription status it says that it will be renewed on 09/28/16. My question is - Why?
My last payment was on 09/02/16 and in subsription status it says that it will be renewed on 09/28/16. My question is - Why?
Spotify Star
236 Views
1 replies
0 likes
It says it can't verify that I'm in school. How can I prove that to get the discount rate?
It says it can't verify that I'm in school. How can I prove that to get the discount rate?
Spotify Star
292 Views
1 replies
0 likes
Hi, I've got an account which is linked to my deactivated facebook account and I've accidently linked my vodafone subscription to this account. I'm wanting to swop this to my standalone spotify account but don't know how to do this. Thanks,Andy
Hi, I've got an account which is linked to my deactivated facebook account and I've accidently linked my vodafone subscription to this account. I'm wanting to swop this to my standalone spot...
Casual Listener
628 Views
2 replies
0 likes
I need help sorting out the configurations for my Spotify account.My account tells me that I am in Sweden my subsciption (my payment) is also located in Sweden. So far everything is in order.The family members I wish to invite live in Sweden, their a...
I need help sorting out the configurations for my Spotify account. My account tells me that I am in Sweden my subsciption (my payment) is also located in Sweden. So far everything is in order. The ...
Spotify Star
236 Views
1 replies
0 likes
Hey, I have stations saved that will not delete and it's driving me crazy. Could you please reset my account so I can start over? Everytime I delete the station it just jumps right back there. Its so annoying and I cannot figure out how to fix it. Th...
Hey, I have stations saved that will not delete and it's driving me crazy. Could you please reset my account so I can start over? Everytime I delete the station it just jumps right ba...
Spotify Star
403 Views
3 replies
0 likes
Hi! I subscribed to Spotify Premium in the Philippines and was recently transferred to Thailand. There is no Spotify in Thailand but I am able to continue using the app. Recently, I had to cancel my Philippine credit card to which Spotify was being p...
Hi! I subscribed to Spotify Premium in the Philippines and was recently transferred to Thailand. There is no Spotify in Thailand but I am able to continue using the app. Recently, I had to c...
Spotify Star
2831 Views
3 replies
0 likes
My credit card is being charged twice a month for my subscription!! How do I get this rectified as it seems near impossible to speak to someone!! Help.
My credit card is being charged twice a month for my subscription!! How do I get this rectified as it seems near impossible to speak to someone!! Help.
Spotify Legend
618 Views
7 replies
0 likes
Boa tarde!Ontem paguei meu spotfy pelo cartão de credito, descontou um valor de R$10,90 valor diferente do que aparece no Spotify e até agora meu Premium não foi ativado. A noite tentei fazer novamente e descontou o mesmo valor R$10,90 e até hoje meu...
Boa tarde! Ontem paguei meu spotfy pelo cartão de credito, descontou um valor de R$10,90 valor diferente do que aparece no Spotify e até agora meu Premium não foi ativado. A noite tentei fazer novam...
Spotify Star
347 Views
1 replies
0 likes
Hi all, I've been having the following problem for a couple of days:The desktop app won't let me log in using my Facebook account (it has been linked for several years). I don't know the username that goes with it, but even as I use the FB account's ...
Hi all, I've been having the following problem for a couple of days: The desktop app won't let me log in using my Facebook account (it has been linked for several years). I don't know the u...
Regular
1046 Views
10 replies
0 likes
From the Philippines, whenever I try to pay for premium using the pay by mobile, Smart never sends the pincode and they never reply to my message as well. Please help me Thanks.
From the Philippines, whenever I try to pay for premium using the pay by mobile, Smart never sends the pincode and they never reply to my message as well. Please help me 😞 Thanks.
Spotify Star
272 Views
1 replies
0 likes
I canceled my premium last month, but still came deducted from the card bill this month. Why? My premium end tomorrow.
I canceled my premium last month, but still came deducted from the card bill this month. Why? My premium end tomorrow.
Spotify Star
218 Views
1 replies
0 likes
I have 9 playlists that i've made and a few of them are not visible when friends search for my profile to follow those playlists. The ones in question are not secret and are non collaborative. My friends are saying they can find it going through othe...
I have 9 playlists that i've made and a few of them are not visible when friends search for my profile to follow those playlists. The ones in question are not secret and are non collaborative. ...
Spotify Star
389 Views
3 replies
0 likes
Hi, recently i've been getting pop-up ads when starting up spotify. However the pop-ups is opened in Google Chrome! 1-2 ads is popping up when i start spotify. is this some sort of virus or is it some new way spotify uses ads? help and answers is apr...
Hi, recently i've been getting pop-up ads when starting up spotify. However the pop-ups is opened in Google Chrome! 1-2 ads is popping up when i start spotify. is this some sort of virus or is it som...
Regular
3716 Views
5 replies
3 likes
Comprei o spotify pelo boleto e não recebi o primeiro mês grátis ...
Comprei o spotify pelo boleto e não recebi o primeiro mês grátis ...
Newbie
353 Views
1 replies
0 likes
Hi there, I recently set up Family Sharing and joined my friends "family" so we could all use Apple Music (and I could use my Spotify Premium on the side). However, after a week I decided Apple Music just wasn't for me and left their family sharing f...
Hi there, I recently set up Family Sharing and joined my friends "family" so we could all use Apple Music (and I could use my Spotify Premium on the side). However, after a week I decided Ap...
Community Legend
387 Views
3 replies
0 likes
