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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292262 Views

529 replies

34 likes

Account
Free
  • 292262 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13695 Views

6 replies

11 likes

Security
  • 13695 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541488 Views

990 replies

115 likes

Account
  • 541488 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129679 Views

74 replies

12 likes

Account
Login
Premium
  • 129679 Views
  • 74 replies
  • 12 likes

How to unlink playstation account that I have no access to?

Hello, Some time ago I logged in to a playstation to which I have no access. I need to have that playstation unlinked from my spotify account. Wht can I do? PS: Please don't tell me to go to https://link.playstationmusic.com/spotify/details, I have n...

Casual Listener

Hello,   Some time ago I logged in to a playstation to which I have no access.   I need to have that playstation unlinked from my spotify account.   Wht can I do?   PS: Pl...

ggoranov

Casual Listener

532 Views

2 replies

0 likes

Account
Login
Other
  • 532 Views
  • 2 replies
  • 0 likes

Facebook delete

I deleted my facebook, but I need to transfer my premium subscription to just my email account. How do I do this without logging into facebook to do anything?

Newbie

I deleted my facebook, but I need to transfer my premium subscription to just my email account. How do I do this without logging into facebook to do anything?

Bearfootrecords

Community Legend

433 Views

1 replies

1 likes

Login
Subscription
  • 433 Views
  • 1 replies
  • 1 likes

Want my 30 trial before being charged. Want a refund of my already charged card.

Have already been charged for my Premium Family account, where is my free 30 day trial period. Want my card refunded?

Newbie

Have already been charged for my Premium Family account, where is my free 30 day trial period.  Want my card refunded?

Bearfootrecords

Community Legend

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Spotify premium payments

Hello,Is there a place where I can double check whether I've paid Spotify every single month? (Apart from my bank account). Last month the payment was undone because I had no money in my account, I'm guessing this just means next month there'll be de...

Newbie

Hello, Is there a place where I can double check whether I've paid Spotify every single month? (Apart from my bank account). Last month the payment was undone because I had no money in my account,...

Bearfootrecords

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

I need to unsubscribe but can't login on my desktop

I signed up with Spotify with my old facebook and no longer have access to the email that is connected to my old facebook. I want to use my Spotify premium on my desktop but can't log in. I need to delete and un subscribe from my old Spotify so I can...

Newbie

I signed up with Spotify with my old facebook and no longer have access to the email that is connected to my old facebook. I want to use my Spotify premium on my desktop but can't log in. I need to d...

Bearfootrecords

Community Legend

212 Views

1 replies

0 likes

Account
  • 212 Views
  • 1 replies
  • 0 likes

Delete an old account and remove it from Facebook?

I have an old account that's linked to my Facebook that I don't use anymore. I want to delete that account and unlink it from Facebook and link my current account to Facebook? Thanks.

Casual Listener

I have an old account that's linked to my Facebook that I don't use anymore.  I want to delete that account and unlink it from Facebook and link my current account to Facebook?   Thanks.

Bearfootrecords

Community Legend

251 Views

1 replies

0 likes

Account
Login
Subscription
  • 251 Views
  • 1 replies
  • 0 likes

30 Day Free Trial

I cancelled my 30 day free trial subscription before the deadline but I still have premium features. Will I be charged for this, or will the free trial last until the full 30 days is up and then stop?

Newbie

I cancelled my 30 day free trial subscription before the deadline but I still have premium features. Will I be charged for this, or will the free trial last until the full 30 days is up and then stop?

wvianabiologo-b

Newbie

311 Views

2 replies

0 likes

Subscription
  • 311 Views
  • 2 replies
  • 0 likes

I recently have become verified. In doing so, I seemed to have lost 150+ followers

Hi all, my band has recently become verified on Spotify. However, as soon as we were, our followers dropped down to 100. We have 260+. I also seemed like I had to re-follow the band. We all of the people following us dropped? I'd just like to make su...

Newbie

Hi all, my band has recently become verified on Spotify. However, as soon as we were, our followers dropped down to 100. We have 260+. I also seemed like I had to re-follow the band. We all of the pe...

marlonsphere

Roadie

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Solved!! giftcard purchased with wrong email

I need a help for my purchase done by wrong email (receiver's). How can I cancel it? I bought it with credit card. Thank you!

Casual Listener

I need a help for my purchase done by wrong email (receiver's). How can I cancel it? I bought it with credit card. Thank you!

Atsushih

Casual Listener

452 Views

2 replies

0 likes

  • 452 Views
  • 2 replies
  • 0 likes

Student Discount with 3-month Trial

Hi!! I was wondering if I could do the trial for premium Spotify, but after the 3 months of the trial it would go straight to the student discount? It doesn't give me that option when purchasing the trial. Thanks!

Newbie

Hi!! I was wondering if I could do the trial for premium Spotify, but after the 3 months of the trial it would go straight to the student discount? It doesn't give me that option when purchasing the ...

marlonsphere

Roadie

1997 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 1997 Views
  • 1 replies
  • 0 likes

Solved!! Still getting charged even though i'm on a family plan

Could someone please look into my account. My gf signed up for our family plan when she was already a spotify member but she is still getting charged on her credit card even though she's not the admin. Any reason why? I don't believe she signed up th...

Newbie

Could someone please look into my account.  My gf signed up for our family plan when she was already a spotify member but she is still getting charged on her credit card even though she's not th...

marlonsphere

Roadie

716 Views

1 replies

0 likes

Account
Premium
Subscription
  • 716 Views
  • 1 replies
  • 0 likes

Solved!! Someone is using my money

An ex girlfriend stole my debit card information and is buying monthly subscriptions to this website. I want to cancel the subscription but do not have the information to the account she started. How do I cancel this?

Newbie

An ex girlfriend stole my debit card information and is buying monthly subscriptions to this website. I want to cancel the subscription but do not have the information to the account she started. How...

sakura08

Roadie

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Solved!! From Premium to Familiar plan

I was premium and my family add me to the familiar plan, did spotify automatically cancel my suscription to premium or i have to cancel manually the premium, I ask this because i dont want to pay to spotify accounts at the same time

Newbie

I was premium and my family add me to the familiar plan, did spotify automatically cancel my suscription to premium or i have to cancel manually the premium, I ask this because i dont want to pay to ...

sakura08

Roadie

365 Views

2 replies

0 likes

  • 365 Views
  • 2 replies
  • 0 likes

Solved!! I can't log in to Spotify HELP

Hi! I made a Spotify account with FaceBook and have had no problems.. One day I was in the settings and Accidently cliked on the disconnect this account from FB button. I was immeditly logged out. I tried logging back in but I was unable to do so as ...

Visitor

Hi! I made a Spotify account with FaceBook and have had no problems.. One day I was in the settings and Accidently cliked on the disconnect this account from FB button. I was immeditly logged out. I ...

marlonsphere

Roadie

470 Views

4 replies

0 likes

Account
Premium
Subscription
  • 470 Views
  • 4 replies
  • 0 likes

Solved!! Family subscribtion

If my family gets a subscribtion together, do we all keep our original accounts or do we get one together?

Regular

If my family gets a subscribtion together, do we all keep our original accounts or do we get one together? 

Trevis1

Regular

312 Views

2 replies

0 likes

Account
Premium
  • 312 Views
  • 2 replies
  • 0 likes

Account disabled

Hello my name is Edris Keyam and i live in the Netherlands.account email (edriskeyam82@hotmail.com) I had an premium account just for me. A few days ago i bought premium family under the same account and invited my family. I think yesterday or the da...

Casual Listener

Hello my name is Edris Keyam and i live in the Netherlands. account email (edriskeyam82@hotmail.com)   I had an premium account just for me.  A few days ago i bought premium family unde...

sakura08

Roadie

312 Views

3 replies

0 likes

Account
  • 312 Views
  • 3 replies
  • 0 likes

Re active premium

Buenas tardes, reactive mi cuenta premium, me cobraron doble a mi tarjeta de crédito y sigo apareciendo como free

Newbie

Buenas tardes, reactive mi cuenta premium, me cobraron doble a mi tarjeta de crédito y sigo apareciendo como free

sakura08

Roadie

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Premium subscription

I recently switched to an iPhone 7 and have had premium through my service provider (Sprint). When I logged back in my premium seems to be lost. Any thoughts or ideas. Is it a service provider problem or Spotify?

Newbie

I recently switched to an iPhone 7 and have had premium through my service provider (Sprint). When I logged back in my premium seems to be lost. Any thoughts or ideas. Is it a service provider proble...

sakura08

Roadie

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes