Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi! I know that there are a lot of posts on the subject, and some of them do have solutions but none of them have worked for me and the problem is just to annoying to let go. So for some reason, I cannot login to Spotify app on my PS4. When I try to ...
i need to speak to someone about double billing. two months now. if not i will remove my subscription and use social media to get the word out about the lack of customer service for this company. I have tried tywo numbers that i found and everywhere ...
Acabo de cancelar mi suscripción la cual se renovó ayer. Me harán reembolso?
hey im gillian! im trying to upgrade to premium by mobile but theres no code texting me
It just keeps rotating around and around and around and around and more around then a bit more around. Getting a bit tired here, what can I do? Fixed: just did it on mobile and worked
Although I am a full time student it appears I'm not eligible for a discount either using UNIDays or NUS card.Could you please solve this problem soon ?Thanks
Hey Spotify, me and my girlfriend are planning to move from Indonesia to Singapore, since she is the administrator of our family plan, please help us, what we need to do? should we both change country or only the administrator?One more, can we pay wi...
I´ve been trying to renew my premium acc but the Spotify site is getting slow and don´t finish my request... What should I do? I´m thinking about cancel it since I can't listen to my music without ads anymore...
MY SPOTIFY PREMIUM GOT PAUSED DUE TO PAYMENT ALL IM TRYING TO DO IS PAY THE BILL SO I CAN GET SPOTIFY BACK AND THERES NO OPTION TO DO SO, THERES NO CONTACT NUMBER NOTHING. WHY IS CUSTOMER SERVICE THE LAST THING ON YOUR LISTS?
Spotify will not help me! I asked for help and they just they recovered my message. They didn't do anything. I work at Starbucks. I'm supposed to get Premium for free. It won't let me upgrade. It said my partner number is already in use but it's not ...
Recently, I went to update my payment details and noticed my account still read "$4.99 per month" even though I've been charged $9.99 per month for the last four months. I'm no longer a student, so I assumed that would happen. However, the problem is...
Guys, I already have the premium account but now want to change to a student account...how do i do this? Jennie
I have two seperate accounts, one facebook one normal.Thing is that now i want to transfer my music from my other account on to the Facebook one but obviously its not letting me connect to Facebook since the email is already in use. Any way taking ev...
I work for a state school and we have to have tax exemption to purchase subscriptions or services. Many companies honor tax exempt (Adobe, etc) but I wasn't sure if Spotify honored tax exemption.
I have Premium, I don't want it. I go to the cancel subscription pages, do what I'm told. Enter my password on the final (of many) pages, it says the password is incorrect so I can't cancel. I know the password IS correct because I just logged in wit...
I am been charged for spotify I can't access my account it won't let me change my password or anything I've been charged for over 4 months now and I haven't even been able to use it help please
I recently switched to a new device. I downloaded spotify signed into my account but when I go to my libary my songs aren't there. It only gives me an option to browse
Hiya guys, I've recently changed my email on my account and I was wondering if that changes this Spotify Community email as well. If not, is there anyway I can change it? Thanks in advance, Luke
So I recently moved from a country to another and my spotify doesn't work on mobile anymore, I works just fine on pc but refuses to play on any mobile devide that I try, I've already tried creating different accounts but nothing works. No, it's not a...
My family plan won't let me invite my girlfriend even though we are living at the same address. When she tries to accept my spotify invite it says we are in different countries. Upon investigating it does say on my account overview page that my count...