Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414545 Views
  • 965 replies
  • 108 likes
  • Account
  • 414545 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181308 Views
  • 119 replies
  • 115 likes
  • Account
  • 1181308 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101674 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101674 Views
  • 68 replies
  • 10 likes

Spotify still free after paying for premium?

Hello, I had spotify premium for a few months now, but my account suddenly switched to free even though I paid for premium. The payment isn't pending. Here is an imgur link to the screenshot of the invoice i recieved when i completed the payment. htt...

  • Casual Listener
  • Hello,  I had spotify premium for a few months now, but my account suddenly switched to free even though I paid for premium. The payment isn't pending.  Here is an imgur link to the scree...
  • vsuchy1337
  • Casual Listener
  • 311 Views
  • 5 replies
  • 0 likes
  • 311 Views
  • 5 replies
  • 0 likes

Spotify family abroad

Hello,We've got the family account and I, the main account, plan to go abroad for 2 months.Can I and the other members still listen to Spotify?Thanks!

  • Newbie
  • Hello, We've got the family account and I, the main account, plan to go abroad for 2 months. Can I and the other members still listen to Spotify? Thanks!
  • Bearfootrecords
  • Community Legend
  • 491 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 491 Views
  • 1 replies
  • 0 likes

Solved!! Spotify trial problem

hello, i recently started my spotify trial first on my phone (7days), without having to put card details. Then i went on website to use my card, where it said i could get premium for 30 days free.i did it, and i get a following messege Your subscript...

  • Newbie
  • hello, i recently started my spotify trial first on my phone (7days), without having to put card details. Then i went on website to use my card, where it said i could get premium for 30 days free.i d...
  • musiccornercv
  • Roadie
  • 951 Views
  • 1 replies
  • 0 likes
  • 951 Views
  • 1 replies
  • 0 likes

Enable email registration to Spotify

Can someone help. I am a premium customer. Changed phones and can't remember the email address I used to set up spotify.

  • Newbie
  • Can someone help. I am a premium customer. Changed phones and can't remember the email address I used to set up spotify.
  • musiccornercv
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked

Hello...i had been really happy with spotify until my account was hacked and this hacker user erased my playlist suzza with almost 2000 songs and now i have no music and im even more upset that im paying for it...im sorry im going to close my account...

  • Casual Listener
  • Hello...i had been really happy with spotify until my account was hacked and this hacker user erased my playlist suzza with almost 2000 songs and now i have no music and im even more upset that im pa...
  • EthanS1
  • Community Legend
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Playlists are gone and instead replaced by some random people's playlists

I've been using Spotify for a few years and as recently as today and working just fine. Now all of a sudden I open Spotify and all the songs I have accumulated over a few years and my playlists are completely gone and instead replaced by some random ...

  • Casual Listener
  • I've been using Spotify for a few years and as recently as today and working just fine.  Now all of a sudden I open Spotify and all the songs I have accumulated over a few years and my playlists...
  • musiccornercv
  • Roadie
  • 237 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 237 Views
  • 3 replies
  • 0 likes

Commercials although Premium Family member

One of the members of my Premium Family account still gets commercials. When I log in to my spotify account, everything seems to be ok for this member and he is on "active". What is the reason for that?

  • Casual Listener
  • One of the members of my Premium Family account still gets commercials. When I log in to my spotify account, everything seems to be ok for this member and he is on "active". What is the reason for th...
  • Maxim
  • Spotify Star
  • 482 Views
  • 1 replies
  • 0 likes
  • Premium
  • 482 Views
  • 1 replies
  • 0 likes

What subscription should I buy for family wanting to play music at same time.

I am a Spotify premium member. Five family members all log in under one account but we can't use Spotify all at the same time, you have to choose just one device ....what subscription do I need to upgrade to to allow 5 family members to enjoy free mu...

  • Newbie
  • I am a Spotify premium member. Five family members all log in under one account but we can't use Spotify all at the same time, you have to choose just one device ....what subscription do I need to up...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Moved country, can't change card payment

Hi there, i moved from Italy to UK 5 months ago. During those 5 months my italian bank account was still active so i kept on paying with my italian card. I closed my italian bank account, so i tried to change the card payment. It tells me that my car...

  • Casual Listener
  • Hi there,   i moved from Italy to UK 5 months ago. During those 5 months my italian bank account was still active so i kept on paying with my italian card.    I closed my itali...
  • rali
  • Casual Listener
  • 770 Views
  • 10 replies
  • 0 likes
  • Account
    Subscription
  • 770 Views
  • 10 replies
  • 0 likes

Premium and unlimited accouts at same address - change to Premium for Family

I have a spotify premium subscription and my wife has a spotify unlimited sunbscription. How do we combine these into one premium for family subscription with my wife's many playlists being preserved? She is dead scared she will lose them when I upgr...

  • Visitor
  • I have a spotify premium subscription and my wife has a spotify unlimited sunbscription. How do we combine these into one premium for family subscription with my wife's many ...
  • user-removed
  • Not applicable
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Telekom voucher (Premium free for three months) for existing premium account

Dear community, first I have to say sorry for my English for I am not a native speaker. I got a voucher code from German Telekom to test Spotify Premium for 3 month but I already have Spotify Premium Family. According to the Telekom shop system the v...

  • Newbie
  • Dear community,   first I have to say sorry for my English for I am not a native speaker.   I got a voucher code from German Telekom to test Spotify Premium for 3 month but I already ha...
  • Maxim
  • Spotify Star
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want a refund & answers to my queries

Dear Spotify,Several years ago I opened an account for the purpose of learning music I was singing.I have never logged in or used your service since then in the past 3 years. have cancelled the account however I'm still being charge. It only recently...

  • Casual Listener
  • Dear Spotify, Several years ago I opened an account for the purpose of learning music I was singing.I have never logged in or used your service since then in the past 3 years. have cancelled the acc...
  • Melody
  • Spotify
  • 412 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 412 Views
  • 1 replies
  • 0 likes

Solved!! I canceled my FB account and I don't have access to my account

Hi ! I want to cancel my Spotify Premium but I canceled my FB account more than a month ago and I can't recover it so I can't get into spotify to cancel my premium subscription... I had to create a new spotify account to be able to ask this, I can't ...

  • Casual Listener
  • Hi ! I want to cancel my Spotify Premium but I canceled my FB account more than a month ago and I can't recover it so I can't get into spotify to cancel my premium subscription...  I had to...
  • ANNASPAIN
  • Casual Listener
  • 504 Views
  • 4 replies
  • 0 likes
  • 504 Views
  • 4 replies
  • 0 likes

Solved!! Gift card pin does not work.

So today I bought a gift card (in my hometown) for 1 month of spotify premium (I always buy premium gift cards because don't always need spotify, so I just buy them whenever I feel like I need it). And although I never had any trouble with them (boug...

  • Casual Listener
  • So today I bought a gift card (in my hometown) for 1 month of spotify premium (I always buy premium gift cards because don't always need spotify, so I just buy them whenever I feel like I need i...
  • Maxim
  • Spotify Star
  • 9889 Views
  • 3 replies
  • 2 likes
  • Account
  • 9889 Views
  • 3 replies
  • 2 likes

How to get MY paypal out off my ex-girlfriends acc???

Hey, please help me.I made an acc for my girlfriend with my paypal acc. Now she dont want to cancel it. What can i do?????

  • Newbie
  • Hey, please help me. I made an acc for my girlfriend with my paypal acc. Now she dont want to cancel it. What can i do?????  
  • Bearfootrecords
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
  • 288 Views
  • 1 replies
  • 0 likes

Charges

I got charge 4 times!! I only have on account and am not connected to facebook. I deleted all other accounts months ago and double checked to with spotify. They said i only have one. How the heck do i get my money back!???

  • Newbie
  • I got charge 4 times!! I only have on account and am not connected to facebook. I deleted all other accounts months ago and double checked to with spotify. They said i only have one. How the heck do ...
  • Bearfootrecords
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Paused premien

My premium is paused although my bill gets paid with my contract on time every month

  • Newbie
  • My premium is paused although my bill gets paid with my contract on time every month
  • Bearfootrecords
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes