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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80401 Views

9 replies

2 likes

Account
Login
  • 80401 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653832 Views

13 replies

4 likes

Account
  • 653832 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734272 Views

18 replies

29 likes

  • 734272 Views
  • 18 replies
  • 29 likes

Premium but listening to "free"

I have Spotify premium on my iPhone. I didn't change my debit card information until after the payment was due, so it downgraded to "free". I since changed the debit card information and was charged through my apple account for "Premium" but still ha...

Casual Listener

I have Spotify premium on my iPhone. I didn't change my debit card information until after the payment was due, so it downgraded to "free". I since changed the debit card information and was charged ...

Maxim

Spotify Star

301 Views

3 replies

0 likes

  • 301 Views
  • 3 replies
  • 0 likes

Charged anyway

I canceled my membership, and a few weeks after I did so, I tried to reactivate as a student with a student account. But I did so, it would not register it. And I was charged anyway, and my Spotify is still not working. Someone help!

Newbie

I canceled my membership, and a few weeks after I did so, I tried to reactivate as a student with a student account. But I did so, it would not register it. And I was charged anyway, and my Spotify i...

Maxim

Spotify Star

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops someone used the Account

I have problem with My Account IT stops playing beacuse it'S playing somewhere else. even I have logged out everywhere, and have changed the password. IT seems as it been hacked

Casual Listener

I have problem with My Account IT stops playing beacuse it'S playing somewhere else. even I have logged out everywhere, and have changed the password. IT seems as it been hacked

bigbikedude

Casual Listener

241 Views

2 replies

0 likes

Account
  • 241 Views
  • 2 replies
  • 0 likes

Solved!! Please Available Spotify In THAILAND.......Please.

I love listening to music, and I use Spotify everyday.. Mypassion for music. Please provide the Thailand.Please Available Spotify In THAILAND.......Please...

Newbie

I love listening to music, and I use Spotify everyday.. My passion for music. Please provide the Thailand. Please Available Spotify In THAILAND.......Please...

MattSuda

Spotify Star

681 Views

4 replies

0 likes

  • 681 Views
  • 4 replies
  • 0 likes

Did I just get scammed?

So I was cancelling my Spotify Premium because I put down my mom's creditcard details and wanted to renew it with my own details. At first, it worked, and i was supposed to renew my Premium at 25-08-2016, and still nothing. Today, my mom just said to...

Casual Listener

So I was cancelling my Spotify Premium because I put down my mom's creditcard details and wanted to renew it with my own details. At first, it worked, and i was supposed to renew my Premium at 25-08-...

kbrooksc

Community Legend

219 Views

1 replies

0 likes

Account
Premium
Subscription
  • 219 Views
  • 1 replies
  • 0 likes

Unsubscribed before renewal date but was still charged

Hey.I unsubscribed yesterday, but apparently you charged me today from my visa card.Is there any way that you can return the money?- Melanie

Casual Listener

Hey. I unsubscribed yesterday, but apparently you charged me today from my visa card. Is there any way that you can return the money? - Melanie

Melle91

Casual Listener

247 Views

2 replies

0 likes

Account
Subscription
  • 247 Views
  • 2 replies
  • 0 likes

password and email.

I cannot get my username and password to work on my laptop. i have premium. it works on my cell. i do not remeber password. thank u

Newbie

I cannot get my username and password to work on my laptop. i have premium. it works on my cell. i do not remeber password. thank u  

timmieschaap

Composer

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled one Spotify Family - Trying to Log into another

This might get confusing, so i laid it out best I could: My husband had a Spotify account (logged in through FB) from forever ago.He decided he wanted to upgrade from Premium to FamilyHe started the process and accidentally logged in through an email...

Casual Listener

This might get confusing, so i laid it out best I could:   My husband had a Spotify account (logged in through FB) from forever ago. He decided he wanted to upgrade from Premium to Family H...

laniebird

Casual Listener

342 Views

3 replies

0 likes

Account
Login
Subscription
  • 342 Views
  • 3 replies
  • 0 likes

change credit card info but can not change country in account

Hi, I need to change the country of an account and did change the credit card info for doing so. Nevertheless the country does not change (although payment does change to the fare charged in Costa Rica when I try Premium 30 days tryal). I need to add...

Newbie

Hi, I need to change the country of an account and did change the credit card info for doing so.   Nevertheless the country does not change (although payment does change to the fare charged...

Bearfootrecords

Community Legend

234 Views

1 replies

0 likes

Account
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Switching from Premium to Family

If My premium was just paid today, and I switch to Family plan today when will my credit card will be charged?

Casual Listener

If My premium was just paid today, and I switch to Family plan today when will my credit card will be charged?

Maxim

Spotify Star

387 Views

3 replies

0 likes

  • 387 Views
  • 3 replies
  • 0 likes

Superuser Contribution Término de spotify promocional

Minha assinatura premium promocional se encerra hoje (30/08). Quando fui cancelar a assinatura para não ser mais cobrada, verifiquei que o valor de setembro já havia sido cobrado. Gostaria de solicitar o reembolso e o cancelamento da minha assinatura...

Newbie

Minha assinatura premium promocional se encerra hoje (30/08). Quando fui cancelar a assinatura para não ser mais cobrada, verifiquei que o valor de setembro já havia sido cobrado. Gostaria de solicit...

Alejandar

Spotify

166 Views

1 replies

0 likes

  • 166 Views
  • 1 replies
  • 0 likes

Solved!! Printing Bills

I am missing official PDF bills of my monthly payments for Spotify within my accout. There is something which shows up the costs, but ths is not really satisfying - but just part of the website. When printing this out this does not look like a bill -...

Newbie

I am missing official PDF bills of my monthly payments for Spotify within my accout. There is something which shows up the costs, but ths is not really satisfying - but just part of the website. When...

Bearfootrecords

Community Legend

814 Views

1 replies

0 likes

  • 814 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot access an account I am paying for

I made a Spotify account with an email address that I have deleted and am now paying for a subscribed account that I don't even use... Please discontinue the premium account to a regular!!!!

Newbie

I made a Spotify account with an email address that I have deleted and am now paying for a subscribed account that I don't even use... Please discontinue the premium account to a regular!!!!

Alejandar

Spotify

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Paypal Issue - Premium is not taking effect

Hello Support, Just wondering if someone from Spotify Customer Support can help. I purchased a premium on spotify using paypal but seems i was charged but the premium is not even changing on my application. I restarted the application already and sti...

Visitor

Hello Support,   Just wondering if someone from Spotify Customer Support can help. I purchased a premium on spotify using paypal but seems i was charged but the premium is not even changing on...

timmieschaap

Composer

393 Views

5 replies

0 likes

  • 393 Views
  • 5 replies
  • 0 likes

Family plan in same state

Hello, I want to get the family premium subscription for me and my cousins. We dont live at the same address but all of are in the same state. What do I do? Thanks,Karan

Newbie

Hello,    I want to get the family premium subscription for me and my cousins. We dont live at the same address but all of are in the same state.   What do I do?   Thanks, ...

Maxim

Spotify Star

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

spotify referral

Hi there, Is there a spotify referral program which rewards people who spread the word about spotify/ get others to sign up?

Newbie

Hi there,   Is there a spotify referral program which rewards people who spread the word about spotify/ get others to sign up?

jariiik

Newbie

19964 Views

3 replies

3 likes

Subscription
  • 19964 Views
  • 3 replies
  • 3 likes

Ex girlfriend canceled her debit card

It has deactivated my account and it really pissed me off how do go about RE opening it

Newbie

It has deactivated my account and it really pissed me off how do go about RE opening it

Bearfootrecords

Community Legend

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Not recognizing account! Cant log in

I have a premium account (with a username and password) and a standard account that I made a long time ago that I signed up for via Facebook. I cannot get into my premium account, it is not recognizing the username, password and emails associated wit...

Casual Listener

I have a premium account (with a username and password) and a standard account that I made a long time ago that I signed up for via Facebook. I cannot get into my premium account, it is not recognizi...

Sarahmon44

Casual Listener

361 Views

6 replies

0 likes

  • 361 Views
  • 6 replies
  • 0 likes

Double payment

Well i pay a month since 2015 and spotify never do a double payment,i dont know if i need to go to the bank or tour company can resolver the problem

Newbie

Well i pay a month since 2015 and spotify never do a double payment,i dont know if i need to go to the bank or tour company can resolver the problem

timmieschaap

Composer

262 Views

1 replies

0 likes

Account
Premium
Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution No tengo suscripción

Hola Buenos días Bueno mi problema es que ayer trate de contratar el servicio con ustedes con mi tarjeta de crédito pero su página me dijo que no se pudo hacer pero que no se iba hacer ningún cargo y en mi tarjeta tengo 2 descuentos de 150 pesos de p...

Newbie

Hola Buenos días    Bueno mi problema es que ayer trate de contratar el servicio con ustedes con mi tarjeta de crédito pero su página me dijo que no se pudo hacer pero que no se iba hacer...

Alejandar

Spotify

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes