Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have two seperate accounts, one facebook one normal.Thing is that now i want to transfer my music from my other account on to the Facebook one but obviously its not letting me connect to Facebook since the email is already in use. Any way taking ev...
I work for a state school and we have to have tax exemption to purchase subscriptions or services. Many companies honor tax exempt (Adobe, etc) but I wasn't sure if Spotify honored tax exemption.
I have Premium, I don't want it. I go to the cancel subscription pages, do what I'm told. Enter my password on the final (of many) pages, it says the password is incorrect so I can't cancel. I know the password IS correct because I just logged in wit...
I am been charged for spotify I can't access my account it won't let me change my password or anything I've been charged for over 4 months now and I haven't even been able to use it help please
I recently switched to a new device. I downloaded spotify signed into my account but when I go to my libary my songs aren't there. It only gives me an option to browse
Hiya guys, I've recently changed my email on my account and I was wondering if that changes this Spotify Community email as well. If not, is there anyway I can change it? Thanks in advance, Luke
So I recently moved from a country to another and my spotify doesn't work on mobile anymore, I works just fine on pc but refuses to play on any mobile devide that I try, I've already tried creating different accounts but nothing works. No, it's not a...
My family plan won't let me invite my girlfriend even though we are living at the same address. When she tries to accept my spotify invite it says we are in different countries. Upon investigating it does say on my account overview page that my count...
Hello everyone. I have a problem with spotify history. I gave my spotify account my cousin and she used my account for 2 months and i changed my password. Now when i want listening weekly discover album and spotify recommended me bull**bleep** songs....
Hi everyone, one of the conditions of the sporify family, is that each member should live at the same physical address. I have two laptops, one at home and one at work, and I'd like to understand if I will be able to use both of them. I really don't ...
How i can cancel my Spotify account? If i go to "subscription", i can not see "update detail" - i see only get try to Spotify premiuim:(?
Hey there, I'm looking to sign up to Spotify Premium. I want to pay in AUD because I am Australian and my bank account is set up in Aus however I am in France for the year and because my country says 'France' now I can only pay in euros. Is there any...
I unsubscribed on October 2nd and they took the payment out of my bank account and they still haven't refunded the money and its 4th October
Hi! I wanted to subscribe for the Family, but ended up somehow to get a Premium account. How can I switch to Family? And if I switch, will I pay double subscription (since I already payed this month)? How is the process? Thanks!
I was listening to my music when suddenly an artist says to check out her album (not sure if it was an 'ad' in spotify's definition) but seriously, I am no premium and that means 'zero' ads.
Okay. So I want to unlink my account from Facebook (which I do not have anymore), which is easy enough, however I also want to switch my premium service. Again, pretty straight forward - here's the issue. I get my subscription through Rogers, so when...
Hi,I have an Australian Spotify but am now living in the U.K. And can't get into the Australian Spotify here to cancel my subscription and can't cancel it with the bank! Any ideas?
I removed Spotify premium 2 months ago and i am still being charged . worse off its not even available in the country i live in. Do i get a refund and what do i do?
I upgraded to Premium for family and added one family member. I went to add another and my subscription says I'm on free spotify. I was charged and myself and my partner have access to full spotify so I know I'm not free. How can I get my account cha...
I'm trying to change my account to a student account one so I can get the 4.99 but whenever I put in the school I attend to it shows red, I attend a job Corp training school not college so why won't it accept it, I think you guys need to fix that so ...