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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83251 Views

29 replies

0 likes

  • 83251 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104203 Views

10 replies

3 likes

Account
Login
  • 104203 Views
  • 10 replies
  • 3 likes

Superuser Contribution ???

Being charged twice a month as an individual and a family. Not cool considering our accounts keep saying we are not in the country and it won't let us log in. This seems very odd considering in losing out on $32 a month for nothing...You guys need a ...

Newbie

Being charged twice a month as an individual and a family. Not cool considering our accounts keep saying we are not in the country and it won't let us log in. This seems very odd considering in losin...

FabianS_Bogota

Roadie

256 Views

1 replies

0 likes

Account
Login
Premium
Subscription
Unlimited
  • 256 Views
  • 1 replies
  • 0 likes

Cannot login to spotify with facebook, email, usermane, or anything!

So it has been about a month of trying now, I have been to the Q&A, the FAQ, the support emails and there is still nothing I can find to help! I cannot connect to Spotify with my facebook, it will say logging in, it will login and then go back to the...

Newbie

So it has been about a month of trying now, I have been to the Q&A, the FAQ, the support emails and there is still nothing I can find to help! I cannot connect to Spotify with my facebook, it wil...

32382

Newbie

416 Views

2 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
  • 416 Views
  • 2 replies
  • 0 likes

Can't sign up for Student Discount

I am trying to sign up for the student discount, I cancelled my premium subscription to sign up for the student discount but it will not load past this screen. I have emailed for help but there has been no solution, what can be done so that I can sig...

Newbie

I am trying to sign up for the student discount, I cancelled my premium subscription to sign up for the student discount but it will not load past this screen. I have emailed for help but there has b...

Maxim

Spotify Star

322 Views

1 replies

0 likes

Other
Premium
Subscription
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canceled subscription

I canceled my .99/per month for 3 months spotify premium subscription on the day 3 months after I paid for it. I was charged for an additional month ($9.99+).

Newbie

I canceled my .99/per month for 3 months spotify premium subscription on the day 3 months after I paid for it. I was charged for an additional month ($9.99+).

FabianS_Bogota

Roadie

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Being charged when im spotify free

Being charged £9.99 when my account says spotify free?

Newbie

Being charged £9.99 when my account says spotify free?

Maxim

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Number of devices on Premium?

I have a premium plan and have three devices under my plan. But I found no information in this site about the limit of number of devices that I can have in the regular premium plan.Do any know? Where can I find this information? It's usefull to know ...

Music Fan

I have a premium plan and have three devices under my plan. But I found no information in this site about the limit of number of devices that I can have in the regular premium plan. Do any know? Whe...

FabianS_Bogota

Roadie

807 Views

1 replies

0 likes

Account
Premium
Subscription
  • 807 Views
  • 1 replies
  • 0 likes

Log off all devices

I need to log off of all devices ASAP as someone has hacked my account.

Casual Listener

I need to log off of all devices ASAP as someone has hacked my account.

Maxim

Spotify Star

372 Views

1 replies

0 likes

Security
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution E-mail problems/trying to delete my account

So I'm trying to delete the account i made through Facebook so that I can connect the Spotify i actually use to Facebook, but my Facebook is so old (making my e-mail even older). I used aol for my facebook and haven't used it in about 6-7 years, so i...

Newbie

So I'm trying to delete the account i made through Facebook so that I can connect the Spotify i actually use to Facebook, but my Facebook is so old (making my e-mail even older). I used aol for my fa...

FabianS_Bogota

Roadie

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Spotify account through rogers wont work

I have a spotify account through my rogers share everything plan. It worked great until the other day, when I signed in it said my account was "free". I only have one profile, I have tried deleting the app and reinstalling, logging out and back in, r...

Newbie

I have a spotify account through my rogers share everything plan. It worked great until the other day, when I signed in it said my account was "free". I only have one profile, I have tried deleting t...

Maxim

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Solved!! Changing subscription from individual to family and the account country details at the same time

Hello, I have been invited to join my brothers family subscription and thereby leave my own premium, but can only join once I have changed my country to the same as his (UK to Sweden). I have updated the address details already, however these will on...

Casual Listener

Hello,    I have been invited to join my brothers family subscription and thereby leave my own premium, but can only join once I have changed my country to the same as his (UK to Sweden)....

JazzLDN

Casual Listener

515 Views

2 replies

0 likes

  • 515 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't add family to family subscription

Hi,My husband started his Spotify account while in Norway, so his country code is NO. I have started a family subscription from Sweden now and he has tried changing his country code to SE, but according to spotify, the changes will not be validated u...

Visitor

Hi, My husband started his Spotify account while in Norway, so his country code is NO. I have started a family subscription from Sweden now and he has tried changing his country code to SE, but acco...

FabianS_Bogota

Roadie

211 Views

1 replies

0 likes

Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Account page will not display

I am trying to change my payment details - I have recently had to get a new card but when I log in to my account and click the link 'change payment details' i just get the page that says page will not display. It seems I can login to my account but c...

Visitor

I am trying to change my payment details - I have recently had to get a new card but when I log in to my account and click the link 'change payment details' i  just get the page that says p...

user-removed

Not applicable

393 Views

2 replies

0 likes

  • 393 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ps4 abroad

So Ive had my PS4 for sometime now and about 3 weeks after using Spotify on it I got an error saying something along the lines of login failed due to being abroad more than 14 days, i hadnt left the country or even town. I tried deleting the app, log...

Newbie

So Ive had my PS4 for sometime now and about 3 weeks after using Spotify on it I got an error saying something along the lines of login failed due to being abroad more than 14 days, i hadnt left the ...

FabianS_Bogota

Roadie

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Account (user) name change

Hi,It seems that my Spotify Premium account name, which contains a special character, creates trouble with my SpotifyConnect compatible hi-fi device.How can I have it changed?Thanks!David

Casual Listener

Hi, It seems that my Spotify Premium account name, which contains a special character, creates trouble with my SpotifyConnect compatible hi-fi device. How can I have it changed? Thanks! David

Maxim

Spotify Star

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

I am a premium custumer, why is I login as a Free.

Hello I pay for premium but when I login it says Free, Why? And I get commersials, fix this immediatly. Gun Fhager [email address removed]

Newbie

Hello  I pay for premium but when I login it says Free, Why? And I get commersials, fix this immediatly. Gun Fhager [email address removed] 

AntonGerland

Newbie

402 Views

2 replies

0 likes

Subscription
  • 402 Views
  • 2 replies
  • 0 likes

Cant subscribe to premium.

I already paid my dues. Im on postpaid, but i cant go with premium as it says there's a problem with my carrier but i dont think i have. Please do something about this. I love Spotify.

Casual Listener

I already paid my dues. Im on postpaid, but i cant go with premium as it says there's a problem with my carrier but i dont think i have. Please do something about this. I love Spotify.

griintut05

Casual Listener

476 Views

2 replies

0 likes

  • 476 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change country and use Spotify

I can't log into spotify because it wont let me change my country, says that my postal code is wrong and everything is wrong and i just need to my music I CANT RUN WITHOUT MY MUSIC SOMEONE HELP ME CHANGE THE COUNTRY bless x

Newbie

I can't log into spotify because it wont let me change my country, says that my postal code is wrong and everything is wrong and i just need to my music I CANT RUN WITHOUT MY  MUSIC SOMEONE HELP...

FabianS_Bogota

Roadie

328 Views

1 replies

0 likes

Subscription
  • 328 Views
  • 1 replies
  • 0 likes

Unsubscribe but still paying.

Hello, I disabled spotify premium on the day the promotion month ended. The problem is that i still payed for the next month. first my account was downgraded for a few days, but after that it went back to premium again. i kept on using spotify this m...

Visitor

Hello,   I disabled spotify premium on the day the promotion month ended. The problem is that i still payed for the next month. first my account was downgraded for a few days, but after t...

Maxim

Spotify Star

492 Views

3 replies

0 likes

  • 492 Views
  • 3 replies
  • 0 likes

Subscription cancelled still being charged

I cancelled my Spotify subscription and I was charged not only once, but twice this month. My account is showing that I no longer have a premium subscription yet I am still being charged?

Casual Listener

I cancelled my Spotify subscription and I was charged not only once, but twice this month. My account is showing that I no longer have a premium subscription yet I am still being charged?

beccac15

Casual Listener

264 Views

2 replies

0 likes

  • 264 Views
  • 2 replies
  • 0 likes

I paid twice and nothing! i'm Still Free !!

A few days I've been trying a solution to my account on Spotify but unfortunately I can not, despite receiving notification of the credit operator via SMS on the payment act, I continue with the free User account. it pisses me off enough since there ...

Newbie

A few days I've been trying a solution to my account on Spotify but unfortunately I can not, despite receiving notification of the credit operator via SMS on the payment act, I continue with the free...

Maxim

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes