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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88068 Views

9 replies

2 likes

Account
Login
  • 88068 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

731752 Views

13 replies

4 likes

Account
  • 731752 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

754957 Views

18 replies

29 likes

  • 754957 Views
  • 18 replies
  • 29 likes

Superuser Contribution I dont want to get charged twice

I reacently got family package on spoitfy and the day i did it my old premium account charged me as the month was up. I just want to get redeemed the $11.99 and go on using the family package. Im dissapointed that there isnt a hotline you can ring up...

Newbie

I reacently got family package on spoitfy and the day i did it my old premium account charged me as the month was up. I just want to get redeemed the $11.99 and go on using the family package. Im dis...

Alejandro_C

Spotify Legend

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Double accounts

Hi. I got two accounts. We can call them A and B. A is a free -account connected to my Facebook and my primary email. B is a premium-account, NOT connected to my facebook and uses a mail i seldome read. Now i want to erase the free account (A) and co...

Newbie

Hi. I got two accounts. We can call them A and B.  A is a free -account connected to my Facebook and my primary email.  B is a premium-account, NOT connected to my facebook and uses a...

Maxim

Spotify Star

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled premium but account hasn't changed back to a free account

I used the 30 day premium trial and it was due to end on 30th August. I cancelled the subscription on 29th August yet my account says it will remain premium until late October! I shouldn't have been charged as the text I received at the start of the ...

Casual Listener

I used the 30 day premium trial and it was due to end on 30th August. I cancelled the subscription on 29th August yet my account says it will remain premium until late October! I shouldn't have been ...

Jimmmyjojeffrey

Newbie

629 Views

3 replies

0 likes

  • 629 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot login, see account details or reset password

I've been kicked out of my spotify on my laptop and phone. It won't work with my Sonos either. When I try to go to my account details or login, I get this:www.spotify.com redirected you too many times.I also cannot reset my password. Literally, nothi...

Casual Listener

I've been kicked out of my spotify on my laptop and phone. It won't work with my Sonos either. When I try to go to my account details or login, I get this: www.spotify.com redirected you too many ti...

Alejandro_C

Spotify Legend

746 Views

3 replies

2 likes

Account
Login
Premium
Subscription
  • 746 Views
  • 3 replies
  • 2 likes

Solved!! Can't login to spotify on the app

I upgraded to premium now I can't login on the app it keeps coming up with a pop up error window.

Casual Listener

I upgraded to premium now I can't login on the app it keeps coming up with a pop up error window.

Maxim

Spotify Star

558 Views

8 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 558 Views
  • 8 replies
  • 0 likes

Deactivated the FB acct used on Spotify, how to switch another FB acct?

Hi! I am deactivating my Facebook account which is linked on my Spotify Family Premium (admin). How do I change this account to my other Facebook account? That will still retain all my playlists and subscriptions.Thanks in advance.

Casual Listener

Hi! I am deactivating my Facebook account which is linked on my Spotify Family Premium (admin). How do I change this account to my other Facebook account? That will still retain all my playlists and ...

journey_jett

Casual Listener

360 Views

2 replies

0 likes

  • 360 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why can I only change country if I have a payment card from that country?

Hi There, I'm currrently travelling around the world and after about a month obviously my Spotify stopped working. Since I'm travelling around the world I obviously don't have a payment card for every country I visit, it seems it's not possible for m...

Casual Listener

Hi There,   I'm currrently travelling around the world and after about a month obviously my Spotify stopped working. Since I'm travelling around the world I obviously don't have a payment card...

Alejandro_C

Spotify Legend

310 Views

3 replies

0 likes

  • 310 Views
  • 3 replies
  • 0 likes

Superuser Contribution Logging in with Facebook

Hi, When I set up my spotify account I logged in through facebook, now when I am trying to go in through my sound system/tv it wants me to log in and there is no obvious way to log in through facebook so now I don't know what to do. Anyone got any id...

Newbie

Hi,   When I set up my spotify account I logged in through facebook, now when I am trying to go in through my sound system/tv it wants me to log in and there is no obvious way to log in throug...

Alejandro_C

Spotify Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

I am already paying for 2 plans and want to condense it into one family plan w/out being billed more

I am currently paying for my husband and son to have an account. I share their play lists. However, I would rather save money and get one family plan. I cannot find anywhere on the website how I would do that and cancel the plans I am currently payin...

Newbie

I am currently paying for my husband and son to have an account. I share their play lists.  However, I would rather save money and get one family plan. I cannot find anywhere on the website how ...

Hubo

Community Legend

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

I was charged and didn't get premium

I was looking on my debt card and it says I was charged 4.99 from spotify and I was like what so I looked on my account and it says I don't have Premium. Why was I charged?

Casual Listener

I was looking on my debt card and it says I was charged 4.99 from spotify and I was like what so I looked on my account and it says I don't have Premium. Why was I charged?

KatesHere

Community Legend

337 Views

3 replies

0 likes

Premium
  • 337 Views
  • 3 replies
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Solved!! Can't log in, lost email

For some reason I keep getting an error code 3 when logging into spotify. I had it on 4 different machines with no issues, now all 4 require me to log in. When I log in, my playlists and subscripions show for a split second before they dissapear. The...

Newbie

For some reason I keep getting an error code 3 when logging into spotify.  I had it on 4 different machines with no issues, now all 4 require me to log in.  When I log in, my playlists and ...

THEWIZARDDK1

Casual Listener

530 Views

2 replies

0 likes

  • 530 Views
  • 2 replies
  • 0 likes

Superuser Contribution Just upgraded to premium but....

I just upgraded to premium because I'd get one month free. 2 days later I get an e-mail telling me if I upgrade to premium, I'd get first 2 months free. Seeing as it's only been 2 or so days, can I get this newer deal? I can understand if it had been...

Casual Listener

I just upgraded to premium because I'd get one month free.  2 days later I get an e-mail telling me if I upgrade to premium, I'd get first 2 months free.  Seeing as it's only been 2 or so d...

eccs19

Casual Listener

287 Views

3 replies

0 likes

  • 287 Views
  • 3 replies
  • 0 likes

Solved!! Card country not approved

Hello ppl i m having a problem with upgrading my acc to premium. I m an expat in a country where spotify is working but my credit card is from my country of origin where spotify s not working and when i tried to upgrade my acc to premium spotify is n...

Newbie

Hello ppl i m having a problem with upgrading my acc to premium. I m an expat in a country where spotify is working but my credit card is from my country of origin where spotify s not working and whe...

oscitare

Composer

1820 Views

1 replies

0 likes

  • 1820 Views
  • 1 replies
  • 0 likes

Unable to renew student discount

I am nearing the end of my 12 month student discount so I am trying to update my account details to verify my still current college student status, but every time I press "continue" after entering my student details, I get an error message that reads...

Newbie

I am nearing the end of my 12 month student discount so I am trying to update my account details to verify my still current college student status, but every time I press "continue" after entering my...

osornios

Spotify Star

300 Views

1 replies

0 likes

Account
Premium
Subscription
  • 300 Views
  • 1 replies
  • 0 likes

Solved!! Se puede usar la misma cuenta de paypal para dos cuentas?

Tengo mi cuenta Spotify asociada a mi cuenta Paypal, y quiero hacer la suscripcion para una amiga desde mi misma cuenta paypal, ¿es posible? Cuando lo hago de la cuenta de ella, ingreso a mi cuenta Paypal para aceptar el cargo mensual y luego de eso ...

Newbie

Tengo mi cuenta Spotify asociada a mi cuenta Paypal, y quiero hacer la suscripcion para una amiga desde mi misma cuenta paypal, ¿es posible? Cuando lo hago de la cuenta de ella, ingreso a mi cuenta P...

osornios

Spotify Star

1736 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1736 Views
  • 1 replies
  • 0 likes

Solved!! Can't login to the webplayer using my facebook account

Hi, since yesterday i'm unable to login to the spotify webplayer and also the spotify mobile app. It sais that the password and username are incorrect, but i'm logging in with my facebook account.I already tried to type my facebook login data into th...

Regular

Hi,   since yesterday i'm unable to login to the spotify webplayer and also the spotify mobile app. It sais that the password and username are incorrect, but i'm logging in with my facebook ac...

roborepka

Newbie

528 Views

4 replies

0 likes

Login
  • 528 Views
  • 4 replies
  • 0 likes

**bleep** i had canceled my sub a month ago and some how you took my money with out permission

like what the **bleep** , i had canceled my sub a month ago and your service ignorred my request and still took my money, i do not want your service anymore so give back my money.

Casual Listener

like what the **bleep** , i had canceled my sub a month ago and your service ignorred my request and still took my money, i do not want your service anymore so give back my money.

Maxim

Spotify Star

350 Views

3 replies

0 likes

  • 350 Views
  • 3 replies
  • 0 likes

Spotify charged me but my account didn't upgraded

So I decided to buy the Spotify Family plan for my husband and 2 children, I inserted my credit card info and my bank notified me that the charge was completed, but spotify didn't upgraded my account as it told me that my card was declined. If someon...

Newbie

So I decided to buy the Spotify Family plan for my husband and 2 children, I inserted my credit card info and my bank notified me that the charge was completed, but spotify didn't upgraded my account...

feelikeastrangr

Community Legend

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes