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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293080 Views

529 replies

34 likes

Account
Free
  • 293080 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13723 Views

6 replies

11 likes

Security
  • 13723 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541699 Views

990 replies

115 likes

Account
  • 541699 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129738 Views

74 replies

12 likes

Account
Login
Premium
  • 129738 Views
  • 74 replies
  • 12 likes

Spotify will not let me close my account

So I followed this link https://support.spotify.com/us/close/in order to close my account. Upon clicking CLOSE MY ACCOUNT instead of receiving an email that my account is being closed I've been getting an email that looks like this I've tried multipl...

Newbie

So I followed this link https://support.spotify.com/us/close/ in order to close my account. Upon clicking CLOSE MY ACCOUNT instead of receiving an email that my account is being closed I've bee...

brittybritt29

Newbie

631 Views

2 replies

0 likes

Account
  • 631 Views
  • 2 replies
  • 0 likes

Spotify 3 month Premium Deal Question

Guys when is the end date to make use of that offer? Is it going to be available through the whole December?That really is all i want to know.

Regular

Guys when is the end date to make use of that offer? Is it going to be available through the whole December? That really is all i want to know.

ashhhhh

Newbie

821 Views

7 replies

0 likes

  • 821 Views
  • 7 replies
  • 0 likes

Solved!! Switch to family sub

I want to change to family sub, but i can keep my account but my brother wants to join it then, but will he lose his music on his own account?

Visitor

I want to change to family sub, but i can keep my account but my brother wants to join it then, but will he lose his music on his own account?

Bearfootrecords

Community Legend

397 Views

1 replies

0 likes

Account
Subscription
  • 397 Views
  • 1 replies
  • 0 likes

Solved!! Subscribe to premium

Hi allI'm new here I have sign up to Spotify using a VPN as the service is not available in my country . It works fine so far and I even used the one week trail . Now I want to pay for premium using my Paypal account . My credit card was initiated in...

Visitor

Hi all I'm new here 🙂   I have sign up to Spotify using a VPN as the service is not available in my country . It works fine so far and I even used the one week trail . Now I want to pay for ...

user-removed

Not applicable

422 Views

3 replies

0 likes

Premium
  • 422 Views
  • 3 replies
  • 0 likes

[Subscription] Student Discount - claim back possible?

The email that I need to extend my student discount went into Spam file so I didnt realise for a couple of months that I paid too much money. Is it possible to claim the discount back?

Casual Listener

The email that I need to extend my student discount went into Spam file so I didnt realise for a couple of months that I paid too much money. Is it possible to claim the discount back?

nanino_007

Casual Listener

424 Views

4 replies

0 likes

Subscription
  • 424 Views
  • 4 replies
  • 0 likes

Switching country issue

I've registered in UK and I'm using English account. I moved to Poland and it was OK, but recently I decided to join my daughter's (who has Polish account) and mine under Family Account. So I switched to family and, surprisingly our accounts can't be...

Newbie

I've registered in UK and I'm using English account. I moved to Poland and it was OK, but recently I decided to join my daughter's (who has Polish account) and mine under Family Account. So I switche...

Bearfootrecords

Community Legend

320 Views

1 replies

0 likes

Account
  • 320 Views
  • 1 replies
  • 0 likes

Log in doesn't recognise my account

I stupidly logged out of my account and set it to not being able to log in via Facebook for safety reason when using it on a public computer....now I can't access my account on any of my devices and when I try to log it via Facebook it has created a ...

Visitor

I stupidly logged out of my account and set it to not being able to log in via Facebook for safety reason when using it on a public computer....now I can't access my account on any of my devices and ...

mr_eggie

Regular

294 Views

1 replies

0 likes

Login
Premium
Subscription
  • 294 Views
  • 1 replies
  • 0 likes

Premium RE-Subscription

I have been on Premium ever since (charged against my telco/monthly bill), but to my dismay my subscription got cancelled for no reason at all. Been trying to resubscribe to Spotify Premium for days now, but to no avail. Help please! Thanks.

Newbie

I have been on Premium ever since (charged against my telco/monthly bill), but to my dismay my subscription got cancelled for no reason at all. Been trying to resubscribe to Spotify Premium for days ...

Bearfootrecords

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

I want a refund of $11.99

I started a free trial of Spotify premium a while back and I ended the subscription before you tried to take my money... or at least I tried to end it, now I lost $12 because I thought I ended the subscription...Now I realise it didn't unsubscribe me...

Visitor

I started a free trial of Spotify premium a while back and I ended the subscription before you tried to take my money... or at least I tried to end it, now I lost $12 because I thought I ended the su...

Bearfootrecords

Community Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Spotify in Japan?

Does Spotify have any current plans to open up in Japan? I was a constant user of the program in Australia, but having moved to Japan found that the software is not supported in this region. I really do miss Spotify and would like to know if I'd be a...

Newbie

Does Spotify have any current plans to open up in Japan? I was a constant user of the program in Australia, but having moved to Japan found that the software is not supported in this region. I really...

rworne

Casual Listener

51574 Views

29 replies

2 likes

  • 51574 Views
  • 29 replies
  • 2 likes

Subscription

I have a student premium account but I was wondering what subscription would I have to get so two people can listen at the same time? Is it much more?

Newbie

I have a student premium account but I was wondering what subscription would I have to get so two people can listen at the same time? Is it much more?

Maxim

Spotify Star

259 Views

1 replies

0 likes

Account
Premium
Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Subscription

I used to have premium service on my Samsung and when I upgraded to an iPhone everything disappeared but they are still charging me 9.99 a month and when I log into my account it's a basic free account asking me to upgrade but they're still charging ...

Visitor

I used to have premium service on my Samsung and when I upgraded to an iPhone everything disappeared but they are still charging me 9.99 a month and when I log into my account it's a basic free accou...

Maxim

Spotify Star

222 Views

1 replies

0 likes

Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Family plan keeps sharing playlist

I just got the family plan and whenever me or my son open our app it cuts the one off and ask if we want to listen to the other phone. How to keep our playlist separate?

Newbie

I just got the family plan and whenever me or my son open our app it cuts the one off and ask if we want to listen to the other phone. How to keep our playlist separate?

Maxim

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Retrieving ID and playlist from removed/added family member

My sister on my premium family account was having issues with her phone. She asked me to remove her then add her again onto the family list. Assuming there is cloud computing technology to retain her playlists I did just that. It also flashed her ID ...

Casual Listener

My sister on my premium family account was having issues with her phone. She asked me to remove her then add her again onto the family list. Assuming there is cloud computing technology to retain her...

Maxim

Spotify Star

230 Views

1 replies

0 likes

Account
Other
Premium
  • 230 Views
  • 1 replies
  • 0 likes

No premium option

I've had a premium subscription for a while and recently my bank account was closed - this is where the debit each month was coming from. Naturally the subscription was cancelled for lack of payment. I'm trying to update bank details so I can use pre...

Newbie

I've had a premium subscription for a while and recently my bank account was closed - this is where the debit each month was coming from. Naturally the subscription was cancelled for lack of payment....

Maxim

Spotify Star

351 Views

1 replies

0 likes

Premium
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! how do i pay spotify premium using debit card?is it possible?

I have tried multiple times to pay for my first month of premium but it never works. I always have enough money on my card, but still pops up with an error! I even try it with Paypal and it still tells me that there was an error. WHAT DO I DO?!?!

Newbie

I have tried multiple times to pay for my first month of premium but it never works. I always have enough money on my card, but still pops up with an error! I even try it with Paypal and it still tel...

WheresLee

Roadie

3887 Views

1 replies

0 likes

Account
Premium
Subscription
  • 3887 Views
  • 1 replies
  • 0 likes

Spotify linked to wrong Facebook account

When I log in with my Facebook credentials, it shows one of my friend's music and playlists. I'm not sure what happened but now I can't even make an actual spotify account because it says that my email is linked to my facebook and to tell me to log i...

Visitor

When I log in with my Facebook credentials, it shows one of my friend's music and playlists. I'm not sure what happened but now I can't even make an actual spotify account because it says that my ema...

user-removed

Not applicable

338 Views

2 replies

0 likes

  • 338 Views
  • 2 replies
  • 0 likes

How to move playlist from one account to another?

I have 2 accounts and I want to move all the music from one account to the other account. I can't figure out how to do it. Spotify told me to come here so hopefully I can get help thank.

Newbie

I have 2 accounts and I want to move all the music from one account to the other account. I can't figure out how to do it. Spotify told me to come here so hopefully I can get help thank.

KatesHere

Community Legend

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

failure to update payment details

previously i was using my visa debit card to pay for spotify premium and it has been fine until this month where i went to change my card and now i have failed to update my payment details. it keep saying that my transaction has been declined even wh...

Newbie

previously i was using my visa debit card to pay for spotify premium and it has been fine until this month where i went to change my card and now i have failed to update my payment details. it k...

KatesHere

Community Legend

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes