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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653895 Views

13 replies

4 likes

Account
  • 653895 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734367 Views

18 replies

29 likes

  • 734367 Views
  • 18 replies
  • 29 likes

Move playlist to another user?

When I signed up for 3 months 99cents I had my 15 year old daughter try it out to see if it was something she liked. I paid and then logged her in as me on her phone. She has had this for 3 months and of course has tons of songs. Now, I have upgraded...

Newbie

When I signed up for 3 months 99cents I had my 15 year old daughter try it out to see if it was something she liked. I paid and then logged her in as me on her phone. She has had this for 3 months an...

heidijotubbs

Newbie

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Cancel premium subscription

First of all I want to apologize for my bad english, but I think that if I write in english my chances of find a solution are better.three months ago I bought the three months subscription for $5.99 It supposed to ended in August 21 , during this thr...

Newbie

First of all I want to apologize for my bad english, but I think that if I write in english my chances of find a solution are better. three months ago I bought the three months subscription for $5.9...

kbrooksc

Community Legend

393 Views

1 replies

0 likes

Subscription
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have the free trial but spotify says I don't

I signed up for a free premium 30 day trial. I have a receipt from my pay pal account for an order to spotify (which was 0, until the 30 days are up). When I try to cancel it, it says I am using Spotify free, and that I don't have a premium account. ...

Casual Listener

I signed up for a free premium 30 day trial. I have a receipt from my pay pal account for an order to spotify (which was 0, until the 30 days are up). When I try to cancel it, it says I am using Spot...

Alejandar

Spotify

218 Views

1 replies

0 likes

Account
Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded playlist deleted

I turned on Spotify on my phone and it told me I had more than three devices, so it deleted all my songs. Not disabled, deleted. First, this is terrible design and it should ask which device I would like to remove the downloaded songs from. Second, I...

Casual Listener

I turned on Spotify on my phone and it told me I had more than three devices, so it deleted all my songs. Not disabled, deleted. First, this is terrible design and it should ask which device I would ...

Alejandar

Spotify

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Changing credit card

How to I change the credit card on my account?

Newbie

How to I change the credit card on my account?

kbrooksc

Community Legend

297 Views

1 replies

0 likes

Subscription
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help fast!!

I have Sendt 3 different invites to my daughter to get back on spotifu premium, but she is not receiving the recuests. I can not delete them on my side.... what to do?

Newbie

I have Sendt 3 different invites to my daughter to get back on spotifu premium, but she is not receiving the recuests. I can not delete them on my side.... what to do?

Alejandar

Spotify

211 Views

1 replies

0 likes

Account
Premium
  • 211 Views
  • 1 replies
  • 0 likes

How to change my account?

I accidentally chose the common spotify account instead of the family one. Thats the one I wanted in the first place. Now I already confirmed the payment on my credit card for the entire year. Is there a way for me to cancel it?

Newbie

I accidentally chose the common spotify account instead of the family one. Thats the one I wanted in the first place. Now I already confirmed the payment on my credit card for the entire year. Is the...

kbrooksc

Community Legend

230 Views

1 replies

0 likes

Account
  • 230 Views
  • 1 replies
  • 0 likes

Not able to listen offline on free trial

I am on the 30 day free trial,I am unable to listen to my playlist offline why is this.

Regular

I am on the 30 day free trial,I am unable to listen to my playlist offline why is this.

Mcnamara171001

Regular

326 Views

2 replies

0 likes

  • 326 Views
  • 2 replies
  • 0 likes

Unable to apply for Student Discount

I am a college student, and i am trying to apply for the 5$ Student Discount.I have submitted a document that has proof i attend this univesirty, and the Uni E-mail.But Since a robot is reading the doocument they automatcially declined my proof. Does...

Newbie

I am a college student, and i am trying to apply for the 5$ Student Discount. I have submitted a document that has proof i attend this univesirty, and the Uni E-mail. But Since a robot is reading t...

kbrooksc

Community Legend

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Solved!! moved in with girlfriend, both have premium, would like Spotify Family

Hi all! My girlfriend and I just moved in together. We both have a premium Spotify subscription and we would like to know if it could be possible for us to share the same family subscription (14,99€/month) since our legal status changed when we moved...

Newbie

Hi all!   My girlfriend and I just moved in together.   We both have a premium Spotify subscription and we would like to know if it could be possible for us to share the same family s...

Maxim

Spotify Star

587 Views

1 replies

0 likes

Premium
Subscription
  • 587 Views
  • 1 replies
  • 0 likes

unable to cancel subscription, keep getting billed. 12 months and running.

under my account, then subscriptions tab. the only option i have is to stay premium? does anyone know how i can cancel this service?

Regular

under my account, then subscriptions tab.  the only option i have is to stay premium?  does anyone know how i can cancel this service?  

jq1212

Regular

564 Views

6 replies

0 likes

Unlimited
  • 564 Views
  • 6 replies
  • 0 likes

FORGOT EMAIL PASSWORD

Hello i have an account of the name watsonjacob77 i forgot my email and password for it and i didnt use facebook what should i do to get it back

Newbie

Hello i have an account of the name watsonjacob77 i forgot my email and password for it and i didnt use facebook what should i do to get it back

kbrooksc

Community Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Log In!

Opened up my spotify app today said user name or password incorrect for the first time ever, entered correct user name and password still no luck. Asked to be sent an email to update password nothing sent. I have a premium family account and family m...

Newbie

Opened up my spotify app today said user name or password incorrect for the first time ever, entered correct user name and password still no luck. Asked to be sent an email to update password nothing...

Alejandar

Spotify

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Charged Me way Too Much!!!!!!!!!!

I meant to cancel, and im looking at getting my money back, butyou also charged me almost 12$!! the price is supposed to be 9$ a month - can i get my money back and my premium account canceled, thank you.

Newbie

I meant to cancel, and im looking at getting my money back, butyou also charged me almost 12$!! the price is supposed to be 9$ a month - can i get my money back and my premium account canceled, thank...

kbrooksc

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

I'm being charged every month even though I only have Spotify Free

I cancelled my Spotify Premium subscription quite some time ago, but going through my finances today (not doing this often) I noticed that I was just charged by Spotify. Doing a bit more digging, I found out that this has been going on for quite some...

Casual Listener

I cancelled my Spotify Premium subscription quite some time ago, but going through my finances today (not doing this often) I noticed that I was just charged by Spotify. Doing a bit more digging...

Maxim

Spotify Star

305 Views

3 replies

0 likes

Account
Free
Subscription
  • 305 Views
  • 3 replies
  • 0 likes

Charged my card even though I don't have premium

I started signing up for premium but didn't realize you had to be a college student to get the student discount so I decided to not pay fir premium. They still charged my credit card for $8

Newbie

I started signing up for premium but didn't realize you had to be a college student to get the student discount so I decided to not pay fir premium. They still charged my credit card for $8

Maxim

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

"Spotify has been paused because your account is being used somewhere else"

I keep getting that message while listening. I am signed in on my phone and my Mac and no one else has my account information. I canged my password and that did nothing. I need some help figuring out how to make this go away.

Newbie

I keep getting that message while listening. I am signed in on my phone and my Mac and no one else has my account information. I canged my password and that did nothing. I need some help figuring out...

tomasrex

Roadie

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes