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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • alberez57
  • Visitor
  • 172660 Views
  • 695 replies
  • 57 likes
  • Account
  • 172660 Views
  • 695 replies
  • 57 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1090815 Views
  • 118 replies
  • 104 likes
  • Account
  • 1090815 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 52008 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 52008 Views
  • 58 replies
  • 8 likes

Problem with subscription

I've got a problem with my subscription. I wanna start a premium student account and every time I try this, it says that I already had a free version and I need to start to pay. It's not true (I verified in the payment list) but even if I'm willing t...

  • Visitor
  • I've got a problem with my subscription. I wanna start a premium student account and every time I try this, it says that I already had a free version and I need to start to pay. It's not true (I veri...
  • DanielTham
  • Composer
  • 444 Views
  • 1 replies
  • 0 likes
  • Premium
  • 444 Views
  • 1 replies
  • 0 likes

Solved!! Family Accounts Not Working on GoogleHome

PlanPremium/FamilyCountryUSA DeviceGoogle Home My IssueI`m trying to add multiple spotify family users to my music accounts in Google Home. It works for me (primary account owner) and one family member (my wife). When I try to add the other family me...

  • Regular
  • Plan Premium/Family Country USA   Device Google Home   My Issue I`m trying to add multiple spotify family users to my music accounts in Google Home.  It works for me (primary ...
  • musicmixer
  • Casual Listener
  • 13429 Views
  • 8 replies
  • 2 likes
  • Account
  • 13429 Views
  • 8 replies
  • 2 likes

My username is being displayed as a random string of letters and numbers for 2 week now

PlanMy premium plan expired but the problem was started while I had premiumCountryBrazilDevice(all devices)Operating System(all systems) My Question or IssueMy Spotify name is being displayed in all of my devices and even in my friend's devices as a ...

  • Regular
  • Plan My premium plan expired but the problem was started while I had premium Country Brazil Device (all devices) Operating System (all systems)   My Question or Issue My Spotify name i...
  • KossB
  • Roadie
  • 277 Views
  • 1 replies
  • 1 likes
  • Account
  • 277 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account Disappeared, and billed 7 times in one day.

PlanPremiumCountryUSA Device(Samsung Galaxy 8, Macbook Pro)Operating System(whatever the latest is) My Question or IssueMy Spotify account that I've had for at least 5 years stopped working on 11/25 - it was working fine up to 11/24. I cannot login. ...

  • Casual Listener
  • Plan Premium Country USA   Device (Samsung Galaxy 8, Macbook Pro) Operating System (whatever the latest is)   My Question or Issue My Spotify account that I've had for at least 5...
  • dabeed
  • Casual Listener
  • 731 Views
  • 7 replies
  • 0 likes
  • Account
  • 731 Views
  • 7 replies
  • 0 likes

Spotify Artists all my hard work is gone 😭 Urgent help

I am an artist who has been regularly releasing music, tirelessly promoting through my social media. I am completely devastated, my mental well-being is seriously taking a toll. For some reason last night I got an email saying “ Spotify has detected ...

  • Regular
  • I am an artist who has been regularly releasing music, tirelessly  promoting through my social media. I am completely devastated, my mental well-being is seriously taking a toll. For some reason...
  • Yfnite
  • Regular
  • 446 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 446 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Is it possible to make a business account?

We would love to have a business-account that can share playlists to our followers. Is this possible?All links that I found in the community are old and go to the spotify homepage... Right now we have made a personal account, but can't connect to our...

  • Casual Listener
  • We would love to have a business-account that can share playlists to our followers. Is this possible? All links that I found in the community are old and go to the spotify homepage...   Right...
  • nofngool
  • Casual Listener
  • 3642 Views
  • 4 replies
  • 0 likes
  • Account
  • 3642 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution premium gone after logout

Hi guys, Yesterday I have upgraded my normal account to Student account with my new student email. IT has all been verified and I have signed up to PRemium. It worked all fine on my phone yesterday but when I tried logging into it on my Laptop it was...

  • Casual Listener
  • Hi guys, Yesterday I have upgraded my normal account to Student account with my new student email. IT has all been verified and I have signed up to PRemium. It worked all fine on my phone yesterday b...
  • Mario
  • Spotify Legend
  • 1248 Views
  • 5 replies
  • 0 likes
  • Premium
  • 1248 Views
  • 5 replies
  • 0 likes

Superuser Contribution Extended Storage Issues

Premium PlanMoto G6 Android 9 Hi guys, I have a Moto G6, 32 GB with an SD Card of 128 GB, which I have configured as "Extended Storage" (fyi, https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/127856/p/30,6720,10385). Every ...

  • Casual Listener
  • Premium Plan Moto G6 Android 9   Hi guys,   I have a Moto G6, 32 GB with an SD Card of 128 GB, which I have configured as "Extended Storage" (fyi, https://motorola-global-portal.c...
  • andresjgomez
  • Casual Listener
  • 293 Views
  • 2 replies
  • 0 likes
  • Premium
  • 293 Views
  • 2 replies
  • 0 likes

Superuser Contribution International Charges on my monthly account payment

Hi, I just wanted to find out why for the last 2 months I have been charged an international transaction for my monthly subscription. Instead of being charged $11.99 I am now being charged $12.34 and it's showing up as Spotifysubs London GBR. Not sur...

  • Newbie
  • Hi,   I just wanted to find out why for the last 2 months I have been charged an international transaction for my monthly subscription. Instead of being charged $11.99 I am now being charged $...
  • Petya
  • Community Legend
  • 935 Views
  • 5 replies
  • 0 likes
  • Account
  • 935 Views
  • 5 replies
  • 0 likes

Superuser Contribution Accoont keeps readding playlists that I have had no interaction with.

PlanPremiumCountryIrelandDeviceS10+ / Windows 10Operating SystemWin 10 latest, and latest Android My Question or Issue I recently had a chat with an agent George E about this issue. The following playlists keep appearing on my account with no interac...

WhatsApp Image 2019-12-01 at 12.31.29(1).jpeg
  • Casual Listener
  •   Plan Premium Country Ireland Device S10+ / Windows 10 Operating System Win 10 latest, and latest Android   My Question or Issue   I recently had a chat with an agent Geo...
  • Peter
  • Spotify Legend
  • 751 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 751 Views
  • 3 replies
  • 0 likes

Disconnect from Facebook and keep family and premium

Do I keep my premium subscription with all my family members if I disconnect the main account from Facebook, I currently loggin with Facebook, but If I go to "Forgot Password" and enter my facebook related email, it says that email doesn't belong to ...

  • Casual Listener
  • Do I keep my premium subscription with all my family members if I disconnect the main account from Facebook, I currently loggin with Facebook, but If I go to "Forgot Password" and enter my facebook r...
  • OneByBoo
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • Premium
  • 248 Views
  • 1 replies
  • 0 likes

Cannot get to the stage

PlanFree/PremiumCountryUSADeviceWindows 7 Computer My Question or IssueWhere do I click in my account to get to the stage?Can't find it anywhere. I've checked all the settings and options

  • Music Fan
  •   Plan Free/Premium Country USA Device Windows 7 Computer     My Question or Issue Where do I click in my account to get to the stage? Can't find it anywhere. I've checked a...
  • OneByBoo
  • Community Legend
  • 544 Views
  • 4 replies
  • 0 likes
  • Account
  • 544 Views
  • 4 replies
  • 0 likes

Account switched from Student to Family without me changing it.

My account today changed from my student plan, which it says I still am enrolled in until August 2020, to a family plan which I did not do. I have no reason to pay $15 a month for this service and I wanted to contact someone about getting a refund an...

  • Casual Listener
  • My account today changed from my student plan, which it says I still am enrolled in until August 2020, to a family plan which I did not do. I have no reason to pay $15 a month for this service and I ...
  • KossB
  • Roadie
  • 340 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 340 Views
  • 3 replies
  • 0 likes

Spotify not honoring Hulu add. So disappointing customer service...

Plan: PremiumCountry: USA Really disappointing that Spotify is not honoring the plan I signed up for. I had Premium with Hulu. My account was changed to a more expensive Family Plan (they said it was hacked). Now my plan does not exist anymore, and t...

  • Casual Listener
  • Plan: Premium Country: USA   Really disappointing that Spotify is not honoring the plan I signed up for. I had Premium with Hulu. My account was changed to a more expensive Family Plan (...
  • Elibra
  • Regular
  • 705 Views
  • 6 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 705 Views
  • 6 replies
  • 2 likes

[Web Player][Connect] Random log in from other devices

Hi:Yesterday while i had the spotify desktop app open but not playing music, i noticed someone was listening to music from another device in my account. I then logged out of all the devices but this kept happening and music i've never listened to app...

  • Regular
  • Hi: Yesterday while i had the spotify desktop app open but not playing music, i noticed someone was listening to music from another device in my account. I then logged out of all the devices but thi...
  • Luan
  • Spotify Star
  • 688 Views
  • 1 replies
  • 0 likes
  • Connect
    Web Player
  • 688 Views
  • 1 replies
  • 0 likes

Solved!! Spotify username is a bunch of random characters even after connecting to facebook..

I chose a username, tyrell0570, however in the app it shows a bunch of random usernames and i can't stop, but being annoyed by it. I connected to facebook and it still the same. I got spotify premium on it because it was just the username i had chose...

  • Casual Listener
  • I chose a username, tyrell0570, however in the app it shows a bunch of random usernames and i can't stop, but being annoyed by it. I connected to facebook and it still the same. I got spotify premium...
  • Luan
  • Spotify Star
  • 1017 Views
  • 3 replies
  • 0 likes
  • Account
  • 1017 Views
  • 3 replies
  • 0 likes

[All Platforms][Browse] show musics for selected language only

hi,spotify give option "Languages for Music" to select language in which musics show as i have attached image, but it did nothing.Even after select only one language (E.g. Hindi), I am seeing other language music also. Show musics for selected langua...

  • Visitor
  • hi, spotify give option "Languages for Music" to select language in which musics show as i have attached image, but it did nothing. Even after select only one language (E.g. Hindi), I am seeing oth...
  • Luan
  • Spotify Star
  • 695 Views
  • 5 replies
  • 0 likes
  • All Platforms
    Browse
  • 695 Views
  • 5 replies
  • 0 likes

Streams Not Matching Up In Spotify For Artists

PlanPremiumCountryUSDeviceDesktopOperating System My Question or IssueI've notice when checking my streams through the Spotify For Artists portal that the number of streams in the 'Audience' tab for a given day does not add up or match the number of ...

  • Regular
  • Plan Premium Country US Device Desktop Operating System     My Question or Issue I've notice when checking my streams through the Spotify For Artists portal that the number of str...
  • OneByBoo
  • Community Legend
  • 696 Views
  • 1 replies
  • 0 likes
  • Account
  • 696 Views
  • 1 replies
  • 0 likes

set up a new device for my daughter on our family account

PlanPremiumCountryUKDevice(iPhone 6) Operating System(iOS ) My Question or IssueI have a family premium plan and wish to set my plan member daughter up with our family plan on her new iPhone. I've found the Spotify app but don't understand whether I ...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 6)  Operating System (iOS )   My Question or Issue I have a family premium plan and wish to set my plan member daughter up with our family p...
  • OneByBoo
  • Community Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • Premium
  • 641 Views
  • 1 replies
  • 0 likes

Solved!! Is Spotify canada charging tax?

PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid 8.0 Oreo My Question or Issue I've been a premium subscriber for over a year, and I'm currently on the student discount, but upon checking my account today, it says I will be cha...

  • Regular
  • Plan Premium Country  Canada Device Samsung Galaxy S7 Operating System Android 8.0 Oreo   My Question or Issue  I've been a premium subscriber for over a year, and I'm curren...
  • WilliamZWang
  • Casual Listener
  • 8283 Views
  • 4 replies
  • 0 likes
  • Account
  • 8283 Views
  • 4 replies
  • 0 likes

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