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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80519 Views

28 replies

0 likes

  • 80519 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101405 Views

9 replies

2 likes

Account
Login
  • 101405 Views
  • 9 replies
  • 2 likes

Superuser Contribution I somehow have two accounts and I need to reconcile them.

I somehow can only log into an old account that is not on premium instead of the account I've been using for years which is on Premium. This is the one to keep (once I can log into it): https://open.spotify.com/user/y2fkuoqf5mtz8esdak8wtc2n0This is t...

Visitor

I somehow can only log into an old account that is not on premium instead of the account I've been using for years which is on Premium. This is the one to keep (once I can log into it): https://ope...

Vasil

Moderator

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google login doesn´t work

PlanFreeCountry DevicePCOperating SystemWindows 10 My Question or IssueHi, I`m currently having an issue where if I try to login through google on accounts.spotify.com it says try later, but I have been trying it from two different devices with two d...

Casual Listener

Plan Free Country   Device PC Operating System Windows 10   My Question or Issue Hi, I`m currently having an issue where if I try to login through google on accounts.spotify.com i...

Dian

Spotify Legend

625 Views

3 replies

0 likes

Login
  • 625 Views
  • 3 replies
  • 0 likes

Superuser Contribution Merge artist accounts

Due to an error, two accounts of the same artist were generated. How can they be merged?

Visitor

Due to an error, two accounts of the same artist were generated. How can they be merged?

Vasil

Moderator

290 Views

1 replies

0 likes

Account
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Link Google Acccount to Old Account

PlanFree/PremiumCountryIndonesiaDevice(Samsung Galaxy S21FE, Samsung Galaxy A50, Acer Swift 3)Operating System(Android 13, Windows 11.) My Question or IssueI already have Spotify account that I made 4-5 years ago by connecting it to facebook, now I w...

Visitor

Plan Free/Premium Country Indonesia Device (Samsung Galaxy S21FE, Samsung Galaxy A50, Acer Swift 3) Operating System (Android 13, Windows 11.)   My Question or Issue I already have Spo...

Dian

Spotify Legend

384 Views

1 replies

1 likes

Account
Login
  • 384 Views
  • 1 replies
  • 1 likes

Superuser Contribution Google smart lock doesn`t let me into the mobile app

Changed phone while staying a different country. Country setting is according to my current address, still I am refused to log in on mobile as it says I can not stay more than 14 days abroad. The funny side of this one is that I am home atm....Can lo...

Visitor

Changed phone while staying a different country. Country setting is according to my current address, still I am refused to log in on mobile as it says I can not stay more than 14 days abroad. The fun...

Dian

Spotify Legend

921 Views

1 replies

0 likes

  • 921 Views
  • 1 replies
  • 0 likes

Three different echo dots, three different accounts?

Hi There,I have a family spotify subscription and have added my son and my daughter. We all have echo dots in the same house. It seems that we can only stream to one device at a time or the same stream to all devices at once. Is there a way for each ...

Casual Listener

Hi There, I have a family spotify subscription and have added my son and my daughter. We all have echo dots in the same house.    It seems that we can only stream to one device at a time...

Billy-J

Spotify Star

2652 Views

7 replies

0 likes

Subscription
  • 2652 Views
  • 7 replies
  • 0 likes

Cannot log in

So, I have been using my Spotify account for several months now. I have logged in with the same email and password the entire time. Today, I upgraded to Spotify premium, and when I opened my app again it wanted me to sign in again. I tried doing so b...

Visitor

So, I have been using my Spotify account for several months now. I have logged in with the same email and password the entire time. Today, I upgraded to Spotify premium, and when I opened my app agai...

Jose_M

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

I don’t remember my email and password, how can I reset all?

PlanPremiumCountrySpainDeviceiPhone 14 pro Max My Question or IssueI have a premium plan and I don’t remember my email and the password and I would like to change for upgrade my plan to duo, there is any email or phone number to support contact? Than...

Newbie

Plan Premium Country Spain Device iPhone 14 pro Max   My Question or Issue I have a premium plan and I don’t remember my email and the password and I would like to change for upgrade my ...

Jose_M

Spotify Star

378 Views

1 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
  • 378 Views
  • 1 replies
  • 0 likes

can't update my payment method

spotify website says that in 'account overview' there will be an update button next to payment method but this is not showing in my account

Visitor

spotify website says that in 'account overview' there will be an update button next to payment method but this is not showing in my account

Jose_M

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to transfer my playlists and liked songs to my premium account

How do I transfer my playlists from my free account to m6 premium account?I wasn’t aware of an old account still running and when I upgraded to premium Spotify upgraded the wrong account.

Visitor

How do I transfer my playlists from my free account to m6 premium account? I wasn’t aware of an old account still running and when I upgraded to premium Spotify upgraded the wrong account.

Lyubka

Moderator

442 Views

1 replies

1 likes

  • 442 Views
  • 1 replies
  • 1 likes

Artist playlist links to Personal Profile. How can I fix this or merge both profiles?

I'm a verified artist on Spotify, but I have to post playlists through my personal page. I have seen that other artist's playlist, even though they are made under their real name, link to their artist page. I need to make this happen, because now I h...

Newbie

I'm a verified artist on Spotify, but I have to post playlists through my personal page. I have seen that other artist's playlist, even though they are made under their real name, link to their ...

AbsolutLeo

Casual Listener

1096 Views

2 replies

2 likes

  • 1096 Views
  • 2 replies
  • 2 likes

Olá

Não estou conseguindo baixar música para escutar off-line, podem me ajudar?

Visitor

Não estou conseguindo baixar música para escutar off-line, podem me ajudar?

Jose_M

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

I can't log in to my account.

I entered the password and email correctlyBut I can't enter.

Casual Listener

I entered the password and email correctly But I can't enter.

rose2022

Casual Listener

501 Views

2 replies

0 likes

  • 501 Views
  • 2 replies
  • 0 likes

How do you clear a recommended public playlist or recently played playlist?

A public playlist on Spotify has taken over our Spotify account. It's called "Christmas Hits" (see link below). We played it over the holidays so it shows up as Recently Played. Now when we play music on our Echo Dots that playlist randomly takes ove...

Casual Listener

A public playlist on Spotify has taken over our Spotify account. It's called "Christmas Hits" (see link below). We played it over the holidays so it shows up as Recently Played. Now when we play mu...

Jose_M

Spotify Star

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't have a password nor email associated with my account

PlanFamily PremiumCountryBrazilDeviceMoto e7Operating SystemAndroid 10 My Question or IssueWhen I signed up I only used my phone number, now I'm trying to use Spotify on my laptop and I'm failing miserably, because I don't have email address and pass...

Visitor

Plan Family Premium Country Brazil Device Moto e7 Operating System Android 10   My Question or Issue When I signed up I only used my phone number, now I'm trying to use Spotify on my l...

Jose_M

Spotify Star

308 Views

1 replies

0 likes

Account
  • 308 Views
  • 1 replies
  • 0 likes

Solved!! i wish to download the songs urgently and willing to pay

i am on premium promotion free and i cannot download any songs.i am willing to pay to download the songs i like. please advise.

Visitor

i am on premium promotion free and i cannot download any songs. i am willing to pay to download the songs i like. please advise.

Jose_M

Spotify Star

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Buenos días, quiero preguntar si los pagos se pueden hacer anuales

Es decir no pagar la suscripción mes a mes sino en un solo pago realizar el pago de todo el año

Visitor

Es decir no pagar la suscripción mes a mes sino en un solo pago realizar el pago de todo el año

Jose_M

Spotify Star

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

E-mailadres

I had a free account and I have a premium account. Now I want to use the email address of the free account for my premium. But it says this email address already exists. How can I change this anyway?I have already closed the free account. Country: Be...

Newbie

I had a free account and I have a premium account. Now I want to use the email address of the free account for my premium. But it says this email address already exists. How can I change this anyway?...

Jose_M

Spotify Star

328 Views

1 replies

0 likes

Account
  • 328 Views
  • 1 replies
  • 0 likes

Setting Live Events location to Charleston, SC permanently crashes Live Events page

Plan: PremiumCountry: USA DeviceiPhone 12 ProOperating SystemiOS 16.2 My Question or IssueOn the iOS Spotify app, if you set the location for live events to Charleston, SC from some previous city, the page does not update to display Live events in Ch...

Music Fan

Plan: Premium Country: USA   Device iPhone 12 Pro Operating System iOS 16.2   My Question or Issue On the iOS Spotify app, if you set the location for live events to Charleston, ...

Jose_M

Spotify Star

1026 Views

11 replies

0 likes

Account
Other
Security
  • 1026 Views
  • 11 replies
  • 0 likes