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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421833 Views
  • 965 replies
  • 108 likes
  • Account
  • 421833 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186681 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186681 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103519 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103519 Views
  • 69 replies
  • 10 likes

Superuser Contribution I Cannot Find Myself By Searching My Artist Name

PlanFree/PremiumCountryCCanada Device(iPhone X, Macbook Pro late 2016)Operating System(iOS 10) My Question or IssueMy first song was just released on Spotify today. I can search the song title and the song comes up and from there, I can click on my a...

  • Casual Listener
  • Plan Free/Premium CountryC Canada   Device (iPhone X, Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue My first song was just released on Spotify today. I ...
  • Ver
  • Spotify Legend
  • 6627 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
  • 6627 Views
  • 5 replies
  • 0 likes

Superuser Contribution How do you find your own user ID?

I saw a post about how you have to share the profile link and that it will have the user ID in it but it doesn't work that way anymore.

  • Newbie
  • I saw a post about how you have to share the profile link and that it will have the user ID in it but it doesn't work that way anymore.    
  • CarlosE
  • Moderator
  • 3683 Views
  • 1 replies
  • 0 likes
  • 3683 Views
  • 1 replies
  • 0 likes

Superuser Contribution Originals and Exclusives

Why do I have to see those Spotify Originals & Exklusives I would never listen to? They are OVER my own lists and artists. Please deactivate it.I pay for premium so I dont want to see your ads.SincerelyAll Spotify Users.

  • Casual Listener
  • Why do I have to see those Spotify Originals & Exklusives I would never listen to? They are OVER my own lists and artists. Please deactivate it. I pay for premium so I dont want to see your ads....
  • Mihail
  • Spotify Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • Premium
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to edit artist page. Account duplication - two instances of artist pages

PlanPremiumCountrySweden My Question or IssueGreetings everyone. I am using distrokid as a distributor to have my music put on spotify. I have since changed my original artist name from XEUDONYM to XEU. In doing this, when I am trying to change my pr...

  • Newbie
  • Plan Premium Country Sweden   My Question or Issue Greetings everyone. I am using distrokid as a distributor to have my music put on spotify. I have since changed my original artist name f...
  • MafeG
  • Spotify Legend
  • 683 Views
  • 1 replies
  • 0 likes
  • Account
  • 683 Views
  • 1 replies
  • 0 likes

Cannot play Spotify on Echo Dot due explicit filter

I linked my Spotify account to my Amazon’s Echo Dot and everything was working OK, but from few days on, when I ask Alexa to play music from Spotify Alexa responsable “I cannot play music because the explicit filter is activated” which is not.If I se...

  • Casual Listener
  • I linked my Spotify account to my Amazon’s Echo Dot and everything was working OK, but from few days on, when I ask Alexa to play music from Spotify Alexa responsable “I cannot play music because the...
  • dubd
  • Regular
  • 4952 Views
  • 12 replies
  • 1 likes
  • Account
  • 4952 Views
  • 12 replies
  • 1 likes

Superuser Contribution [Desktop][Connect] Merge accounts or allow Google account association with current account

I have 2 accounts: one Premium, created with email and password and another one Free, created with "Sign in with Google", as instructed by one of your support team members.I want to either merge these 2 accounts (stick to Premium and allow me to sign...

  • Visitor
  • I have 2 accounts: one Premium, created with email and password and another one Free, created with "Sign in with Google", as instructed by one of your support team members. I want to either merge th...
  • Eni
  • Moderator
  • 1256 Views
  • 10 replies
  • 1 likes
  • Connect
    Desktop
  • 1256 Views
  • 10 replies
  • 1 likes

Superuser Contribution Reinstalled Spotify and now the app won't open

I uninstalled Spotify (following instructions to do it correctly) and, I did this because it kept giving me the error message "No Internet Connection" yet Im always on WiFi at my home, and, so there's no reason for it,and my Internet connections were...

  • Visitor
  • I uninstalled Spotify (following instructions to do it correctly) and, I did this because it kept giving me the error message "No Internet Connection" yet Im always on WiFi at my home, and, so there'...
  • CarlosE
  • Moderator
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Different people listen to music from different amazon echo

My Question or IssueHello,I have multiple alexa echos at homeI have created household profile in amazon and each person is identifiedI have spotify duo subscriptionI have linked each person's alexa with own spotify credentialsI have read every how-to...

  • Casual Listener
  •     My Question or Issue Hello, I have multiple alexa echos at home I have created household profile in amazon and each person is identified I have spotify duo subscription I have li...
  • Malikorn
  • Casual Listener
  • 2233 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 2233 Views
  • 3 replies
  • 0 likes

Please let us block followers already!

This feature request has been "under consideration" for 8.5 years. Please prioritize it!

  • Casual Listener
  • This feature request has been "under consideration" for 8.5 years.   Please prioritize it!
  • Brunelicia
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email address changing

Will changing my email on Spotify delete any playlists of mine or any on the other family members accounts? Will it in anyway effect our current accounts?

  • Newbie
  • Will changing my email on Spotify delete any playlists of mine or any on the other family members accounts? Will it in anyway effect our current accounts?
  • Alex
  • Spotify Legend
  • 1582 Views
  • 2 replies
  • 0 likes
  • Account
  • 1582 Views
  • 2 replies
  • 0 likes

Superuser Contribution My Spotify rockstar application form is not working

Hello my form that a Admin sent me https://docs.google.com/forms/u/0/d/e/1FAIpQLSfHB715UiJZsQVeXMUVKqCpAHTNau0RZ0KZnyF6W783HWoFNw/closedform is not working can a Spotify admin or rockstar help me out with the test form not working. PlanFree/PremiumCo...

  • Composer
  • Hello my form that a Admin sent me https://docs.google.com/forms/u/0/d/e/1FAIpQLSfHB715UiJZsQVeXMUVKqCpAHTNau0RZ0KZnyF6W783HWoFNw/closedform is not working  can a Spotify admin or rockstar...
  • Alex
  • Spotify Legend
  • 565 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 565 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paying for Spotify Duo

I was paying for Spotify premium for a couple years and enjoyed it, and now I’m looking to subscribe to the Spotify duo so my girlfriend can use Spotify as well. However I would prefer to pay using a Visa Mastercard gift card and I’m not sure if that...

  • Newbie
  • I was paying for Spotify premium for a couple years and enjoyed it, and now I’m looking to subscribe to the Spotify duo so my girlfriend can use Spotify as well. However I would prefer to pay using a...
  • Elena
  • Moderator
  • 862 Views
  • 1 replies
  • 1 likes
  • Premium
  • 862 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unlimited account replaced by free account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just want to give feedback to recent changes that have been made to existing accounts. Resp...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • Alex
  • Spotify Legend
  • 1062 Views
  • 9 replies
  • 0 likes
  • Account
    Free
    Premium
    Unlimited
  • 1062 Views
  • 9 replies
  • 0 likes

Solved!! 3 moths free trial

PlanPremiumCountryPortugalDevice Operating System My Question or IssueI´ve purchased a reddem card (1 month) and activated, since its the first time i go premium why i don´t get 3 months free as well?

  • Newbie
  •   Plan Premium Country Portugal Device   Operating System     My Question or Issue I´ve purchased a reddem card (1 month) and activated, since its the first time i go p...
  • AdamDam
  • Spotify Star
  • 976 Views
  • 1 replies
  • 0 likes
  • Premium
  • 976 Views
  • 1 replies
  • 0 likes

Solved!! Duo bias

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Used to share account with son. Switched to Duo. Son gets his personalised music, I still get a mix of his music e...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Used to share account with son. Swi...
  • PQ7
  • Casual Listener
  • 769 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 769 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Community] Stop Random People from joining my Family Plan

How can I stop random people from joining my Family Plan? I get a notification and immediately login and remove them, but there has to be a way, without me having to create 2 more fake accounts myself to join so that I don't have any remaining.

  • Visitor
  • How can I stop random people from joining my Family Plan? I get a notification and immediately login and remove them, but there has to be a way, without me having to create 2 more fake accounts mysel...
  • MafeG
  • Spotify Legend
  • 1530 Views
  • 1 replies
  • 1 likes
  • 1530 Views
  • 1 replies
  • 1 likes

Accidentally connected to a random TV on my network. Is there anything to worry about?

PlanPremiumCountryUnited StatesDevice(iPhone 12 Pro)Operating System(iOS 14.8) My Question or IssueI was sitting in my room and I was trying to connect my speaker, but instead, I connected to some random TV on my network or my neighbor's TV. I know m...

  • Newbie
  • Plan Premium Country United States Device (iPhone 12 Pro) Operating System (iOS 14.8)   My Question or Issue I was sitting in my room and I was trying to connect my speaker, but instea...
  • user-removed
  • Not applicable
  • 1185 Views
  • 1 replies
  • 0 likes
  • Account
  • 1185 Views
  • 1 replies
  • 0 likes

Superuser Contribution my daughter is 13 today but when trying to create an account for her,i get an invalid age message

Hello my daughter is 13 today but when trying to create an account for her,i get an invalid age message , why? it seems the system only allow birthdate before 2008. thanks!

  • Casual Listener
  • Hello my daughter is 13 today but when trying to create an account for her,i get an invalid age message , why? it seems the system only allow birthdate before 2008. thanks!
  • Jeremy
  • Spotify Legend
  • 476 Views
  • 3 replies
  • 0 likes
  • Account
  • 476 Views
  • 3 replies
  • 0 likes

Superuser Contribution Connexion impossible à l'aide de l'adresse mail

Bonjour, Je n'arrive pas me connecter à l'aide de mon adresse email mais uniquement avec le username, savez vous pourquoi ? Merci

  • Newbie
  • Bonjour,   Je n'arrive pas me connecter à l'aide de mon adresse email mais uniquement avec le username, savez vous pourquoi ?   Merci
  • MafeG
  • Spotify Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • Login
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps pausing on all platforms.

My music will only play for maybe 20 to 30 seconds before pausing. It's like spotify is trying to play from another device and pauses the music. I've tried the "sign out everywhere" button multiple times, deleted any link to any other devices and the...

  • Visitor
  • My music will only play for maybe 20 to 30 seconds before pausing. It's like spotify is trying to play from another device and pauses the music. I've tried the "sign out everywhere" button multiple t...
  • Elena
  • Moderator
  • 722 Views
  • 7 replies
  • 2 likes
  • 722 Views
  • 7 replies
  • 2 likes