Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82865 Views

29 replies

0 likes

  • 82865 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103706 Views

10 replies

3 likes

Account
Login
  • 103706 Views
  • 10 replies
  • 3 likes

Spotify premium problems

Ive been tryna get spotify premium w an itunes card but the problem is that the "get sportify premium" doesnt pop up...

Regular

Ive been tryna get spotify premium w an itunes card but the problem is that the "get sportify premium" doesnt pop up...

Maxim

Spotify Star

249 Views

1 replies

0 likes

Account
  • 249 Views
  • 1 replies
  • 0 likes

Premium account headache

I lost my iphone .. i got a replacement, did a backup and blablabla but when i am logging into my spotify account which should be premium,it says "free" .Checked my linked email address on my bill from iTunes and still doesn't work ..Help me please !...

Casual Listener

I lost my iphone .. i got a replacement, did a backup and blablabla but when i am logging into my spotify account which should be premium,it says "free" . Checked my linked email address on my bill ...

Maxim

Spotify Star

419 Views

3 replies

0 likes

Account
Free
Subscription
  • 419 Views
  • 3 replies
  • 0 likes

Spotify thinks I'm abroad but I'm not + changing country problem

I've been using Spotify over a month now and just today, it logged me out and a message popped up saying that "You can only use Spotify abroad for 14 days." The same message pops up when I try to log on. The thing is that I haven't been outside my co...

Newbie

I've been using Spotify over a month now and just today, it logged me out and a message popped up saying that "You can only use Spotify abroad for 14 days." The same message pops up when I try to log...

Bearfootrecords

Community Legend

688 Views

1 replies

0 likes

  • 688 Views
  • 1 replies
  • 0 likes

Solved!! wrong email Account tybonius

Dear sportify, I have used spotify in the past and wanted to use it again. I used to log in with facebook. My facebook is not in use anymore.My email is wrong aswell. It should be *********@gmail.com in stead of *********@mail.com. ( I assume the adm...

Casual Listener

Dear sportify,   I have used spotify in the past and wanted to use it again. I  used to log in with facebook. My facebook is not in use anymore. My email is wrong aswell. It should be **...

Bearfootrecords

Community Legend

605 Views

5 replies

0 likes

  • 605 Views
  • 5 replies
  • 0 likes

I can not select the country where I am

I can not log in and spotify told me to select the country where I am.but there is only original country. no other country I can choose.(I am in Japan now and I am from Taiwan.)

Casual Listener

I can not log in and spotify told me to select the country where I am. but there is only original country. no other country I can choose. (I am in Japan now and I am from Taiwan.)

lionlai05

Casual Listener

526 Views

2 replies

0 likes

  • 526 Views
  • 2 replies
  • 0 likes

Subscription

Hi..i have fido pulse plan which included subscription for premium spotify for 2 years. I'm on my 4th month on my subscription,how come my account said it's free. And can't access any playlist.

Casual Listener

Hi..i have fido pulse plan which included subscription for premium spotify for 2 years. I'm on my 4th month on my subscription,how come my account said it's free. And can't access any playlist.

Algee

Roadie

560 Views

6 replies

0 likes

  • 560 Views
  • 6 replies
  • 0 likes

Saved songs no longer downloading and instead streaming on PC

I don't know if this is something that spotify has changed or if it is the result of selecting a higher fidelity quality for my music, but my saved song list is no longer saved directly to my PC. This is problematic for me because I do not have a goo...

Newbie

I don't know if this is something that spotify has changed or if it is the result of selecting a higher fidelity quality for my music, but my saved song list is no longer saved directly to my PC. Thi...

Algee

Roadie

251 Views

1 replies

0 likes

Other
  • 251 Views
  • 1 replies
  • 0 likes

Can login on Spotify site but not the app?

Hi I've tried many times carefully typing the password and can log in to my account online but it doesn't log in on the app saying 'login failed' in entering exactly the same details. Ugh please help! Thanks, Mel

Visitor

Hi I've tried many times carefully typing the password and can log in to my account online but it doesn't log in on the app saying 'login failed' in entering exactly the same details. Ugh please help...

user-removed

Not applicable

246 Views

2 replies

0 likes

  • 246 Views
  • 2 replies
  • 0 likes

Can't login - account not recognised

Hi as you. Can see my sons account is on my family account. But he can't login either through the website or the app. It says the account doesn't exist - can u help pls ?!

Newbie

Hi as you. Can see my sons account is on my family account. But he can't login either through the website or the app. It says the account doesn't exist - can u help pls ?!

Algee

Roadie

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

30 days free not given to me

Hey guys, I got an e-mail from Spotify saying that if I change to familiar plan, I would get 30 days for free. But it was a lie they didn't give me those days for free

Newbie

Hey guys, I got an e-mail from Spotify saying that if I change to familiar plan, I would get 30 days for free. But it was a lie 😞 they didn't give me those days for free

Algee

Roadie

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Student Discount charged me

I was planning on getting the student discount fot spotify premium but couldn't verify my college so I just exit out the page and yet they still charge me the $4.99 for the premium but didn't actually give it to me help pls

Newbie

I was planning on getting the student discount fot spotify premium but couldn't verify my college so I just exit out the page and yet they still charge me the $4.99 for the premium but didn't actuall...

Algee

Roadie

235 Views

1 replies

0 likes

Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Spotify premius problem

Ive been trying to get spotify premium from the app but it is not letting me get it. The "get premium notification" just pops up nd the only option i have is just "got it".

Regular

Ive been trying to get spotify premium from the app but it is not letting me get it. The "get premium notification" just pops up nd the only option i have is just "got it".

Quinteroj48

Regular

353 Views

2 replies

0 likes

Premium
  • 353 Views
  • 2 replies
  • 0 likes

Cannot join Premium for Family

In addition to the subject line, this text appears:"Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the Family plan." Then you are supposed to click the green butto...

Newbie

In addition to the subject line, this text appears: "Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the Family ...

Kimchandler5

Newbie

465 Views

2 replies

0 likes

Account
Premium
  • 465 Views
  • 2 replies
  • 0 likes

STUDENT APPROVED, PAID AND STILL NOT PREMIUM

Good night, i send my request for the student discount and i got approved and everything was fine, i paid 2 times and i have not being upgrade yet! i got approved by your third party website... so i have 2 processing payments and still dont have my u...

Newbie

Good night, i send my request for the student discount and i got approved and everything was fine, i paid 2 times and i have not being upgrade yet! i got approved by your third party website... so i ...

krperez

Newbie

380 Views

2 replies

0 likes

  • 380 Views
  • 2 replies
  • 0 likes

No puedo quitar mi cuenta facebook

Inicie mi cuenta premium familiar con una cuenta de facebook, ahora por problemas personales quiero cerrar mi cuenta de facebook, cuando cancelo mi cuenta en Facebook se cierra mi Spotify tambien y cuando lo inicio este reactiva mi cuenta de facebook...

Newbie

Inicie mi cuenta premium familiar con una cuenta de facebook, ahora por problemas personales quiero cerrar mi cuenta de facebook, cuando cancelo mi cuenta en Facebook se cierra mi Spotify tambien y c...

osornios

Spotify Star

399 Views

1 replies

0 likes

Account
Premium
  • 399 Views
  • 1 replies
  • 0 likes

paying for two different subscriptions on one account

I paid my bill with a master card gift card (not sure if that makes a difference). I tried to upgrade to Student from free. The money was taken off of the card but my Spotify was still on the free subscription for hours after the charge was posted on...

Newbie

I paid my bill with a master card gift card (not sure if that makes a difference). I tried to upgrade to Student from free. The money was taken off of the card but my Spotify was still on the free su...

osornios

Spotify Star

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Ayuda con mi cuenta

Hola buenos diasTengo mi Cuenta premium Vinculada A una facebook, me inhabilitaron Resultados de la Búsqueda Que el facebook y Ahora no puedo entrar a La Cuenta y La Estoy Pagando y la quiero USAR Que deberia Hacer?

Newbie

Hola buenos dias Tengo mi Cuenta premium Vinculada A una facebook, me inhabilitaron Resultados de la Búsqueda Que el facebook y Ahora no puedo entrar a La Cuenta y La Estoy Pagando y la quiero USAR ...

osornios

Spotify Star

364 Views

1 replies

0 likes

Account
Login
Other
Subscription
Unlimited
  • 364 Views
  • 1 replies
  • 0 likes

Cancelling subscription

Can someone please help, my credit card has been charged for a premium account i dont have. There is no help in cancelling my total subscription as i only have the free account and not premium for what they charged me. Going to the account link and c...

Newbie

Can someone please help, my credit card has been charged for a premium account i dont have. There is no help in cancelling my total subscription as i only have the free account and not premium f...

osornios

Spotify Star

613 Views

3 replies

0 likes

  • 613 Views
  • 3 replies
  • 0 likes

UK Non spotify country

I was attempting to upgrade to premium, on the student plan, when it said my card is from a non spotify country. When in fact my card is that of a Barclays young persons account, registered in the UK

Newbie

I was attempting to upgrade to premium, on the student plan, when it said my card is from a non spotify country. When in fact my card is that of a Barclays young persons account, registered in the UK

osornios

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes