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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420738 Views
  • 965 replies
  • 108 likes
  • Account
  • 420738 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186144 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186144 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103345 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103345 Views
  • 69 replies
  • 10 likes

Solved!!Superuser Contribution Edit Playlist Details

I was looking for an option to edit my playlist details, as I have seen is possible online. However, this option does not seem to be showing up on my account. How can I enable this option? This feature is pretty important to me, and seems like someth...

  • Casual Listener
  • I was looking for an option to edit my playlist details, as I have seen is possible online. However, this option does not seem to be showing up on my account. How can I enable this option? This ...
  • morglbltrio
  • Casual Listener
  • 1144 Views
  • 6 replies
  • 0 likes
  • Account
  • 1144 Views
  • 6 replies
  • 0 likes

Solved!! Family Premium in holidays

I upgraded to family premium with two of my sisters. But I'm on holidays vor 10 days next week. Can I use my Spotify in another country too?

  • Newbie
  • I upgraded to family premium with two of my sisters. But I'm on holidays vor 10 days next week. Can I use my Spotify in another country too?
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Family - Two listeners at once?!

Hello you lovely people,Please help. I've searched through the thread on Premium for Familiy, but struggling to find an answer to this.I upgraded to Premium for Family a while ago, and set up a second 'member', my wife, so that she could listen to mu...

  • Casual Listener
  • Hello you lovely people, Please help. I've searched through the thread on Premium for Familiy, but struggling to find an answer to this. I upgraded to Premium for Family a while ago, and set up a s...
  • MartinJB
  • Casual Listener
  • 1089 Views
  • 2 replies
  • 0 likes
  • 1089 Views
  • 2 replies
  • 0 likes

Solved!! Purchase Playlists with Spotify Premium

HiI have a Premium Account and I want to purchase some Playlists so that I can listen to the mp3´s on my old iPod Nano and burn the music to cd´s.But I am unable to find a "get" or "buy" or "purchase" button/option in Spotify.How can I buy music with...

  • Casual Listener
  • Hi I have a Premium Account and I want to purchase some Playlists so that I can listen to the mp3´s on my old iPod Nano and burn the music to cd´s. But I am unable to find a "get" or "buy" or "pu...
  • shineon4me
  • Music Fan
  • 14399 Views
  • 7 replies
  • 0 likes
  • 14399 Views
  • 7 replies
  • 0 likes

Didnt get free 30 days

Hi. I signed up last night after seeing there was a free 30 days advertised on facebook. But this morning my bank account got charged $11.99.

  • Newbie
  • Hi. I signed up last night after seeing there was a free 30 days advertised on facebook. But this morning my bank account got charged $11.99.
  • LisaSenin
  • Casual Listener
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

I have subscribed to "premium" via paypal. And have received a statement for a payment to yourselves (herewith attached). Yet I have not received any of the perks associated therewith. If you could kindly look into this, much appreciated.

  • Casual Listener
  • I have subscribed to "premium" via paypal. And have received a statement for a payment to yourselves (herewith attached). Yet I have not received any of the perks associated therewith. If you could k...
  • Vincentvdm
  • Casual Listener
  • 336 Views
  • 4 replies
  • 1 likes
  • 336 Views
  • 4 replies
  • 1 likes

Solved!! Didn't get a Free Trail! (Spotify Overdraft)

Hello, My name is Tommy and I am a Student who attends College. I created this post because of an error on my spotify let me explain. So I signed up for a Spotify account just today and I decided to get a premium account. This is due to the fact that...

  • Visitor
  • Hello,  My name is Tommy and I am a Student who attends College. I created this post because of an error on my spotify let me explain. So I signed up for a Spotify account just today and...
  • user-removed
  • Not applicable
  • 402 Views
  • 4 replies
  • 0 likes
  • 402 Views
  • 4 replies
  • 0 likes

Upgrade to family

I upgraded from premium to family on Aug 26, 2016 and I was charged the $14.99. My account is still saying premium only and I don't have the option to invite other family members.

  • Newbie
  • I upgraded from premium to family on Aug 26, 2016 and I was charged the $14.99. My account is still saying premium only and I don't have the option to invite other family members.
  • brengm94
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Two accounts login on premium fails

Hello,Recently I can't Login on my premium Account. The message seid, there is no connection with Facebook. But this isn't true. So I did a second registration with Facebook Account. But this is Spotify free. Can somebody help me to enter the premium...

  • Newbie
  • Hello, Recently I can't Login on my premium Account. The message seid, there is no connection with Facebook. But this isn't true. So I did a second registration with Facebook Account. But this is Sp...
  • osornios
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 146 Views
  • 1 replies
  • 0 likes

Unable to receive student premium

Hello,I recently started school at a university, and have attempted to subscribe to Spotify Student multiple times without success. At first, the website told me I wasn't a student at the university I'm attending. More recently, the site tells me "Oo...

  • Newbie
  • Hello, I recently started school at a university, and have attempted to subscribe to Spotify Student multiple times without success. At first, the website told me I wasn't a student at the universit...
  • osornios
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

German premium account in UK

I have a german premium spotify account. Do I need to change my country settings if i stay longer than 2 weeks? What about my payment details? Can I still pay with my german billing address? Best regardsYannik

  • Newbie
  • I have a german premium spotify account. Do I need to change my country settings if i stay longer than 2 weeks? What about my payment details? Can I still pay with my german billing address? &n...
  • osornios
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Unable to update payment info and switch to premium account from student account

I'm trying to update my payment information and seem to be unable to do so. My account was originally a student account but now I'm no longer a student. I went in to update billing and it keeps sending me to the student verification page with no opti...

  • Newbie
  • I'm trying to update my payment information and seem to be unable to do so. My account was originally a student account but now I'm no longer a student. I went in to update billing and it keeps sendi...
  • osornios
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

no me deja entrar a mi cuenta

Hola necesito ayuda hace mucho tiempo me cree una cuenta de Spotify puse un correo que no me acuerdo y de la contraseña tampoco me acuerdo cómo podría entrar otra vez en mi cuenta ? Gracias

  • Newbie
  •  Hola necesito ayuda hace mucho tiempo me cree una  cuenta de Spotify puse un correo que no me acuerdo y de la contraseña tampoco me acuerdo cómo podría entrar otra vez en mi cuenta ? Graci...
  • osornios
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 289 Views
  • 1 replies
  • 0 likes

Charging me £9.99 for nothing

I created an account with Facebook, got the 30 days free premium, it logged me out then wouldn't let me log back in, now they're charging me £9.99 when I haven't even used it?

  • Visitor
  • I created an account with Facebook, got the 30 days free premium, it logged me out then wouldn't let me log back in, now they're charging me £9.99 when I haven't even used it?
  • osornios
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
  • 171 Views
  • 1 replies
  • 0 likes

Help

Buenas noches, yo era de movistar y tenia hace años contratado spotify cn ellos que habia una promoción y pagaba en la factura todos los meses el servicio premium d spotify. Pues este mes a primeros me he cambiado de compañia (dia 9 o asi) y me han c...

  • Newbie
  • Buenas noches, yo era de movistar y tenia hace años contratado spotify cn ellos que habia una promoción y pagaba en la factura todos los meses el servicio premium d spotify. Pues este mes a primeros ...
  • osornios
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 143 Views
  • 1 replies
  • 0 likes

Still charged after cancelling

I cancelled my premium membership so I can re-subscribe on a date that works best for payment, so no worries on me leaving! The 23rd of each month is just not right for me. But I was still charged 4.99 USD. I feel betrayed, Spotify Premium! I'm not g...

  • Casual Listener
  • I cancelled my premium membership so I can re-subscribe on a date that works best for payment, so no worries on me leaving! The 23rd of each month is just not right for me. 🙂 But I was still char...
  • osornios
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

New phone

So I had premium on my 6s plus and got the new 7 but I was logged in through my facebook on my subscription and when I went to login in it says login failed and now I can't get out of an old facebook account I set up anybody help?

  • Newbie
  • So I had premium on my 6s plus and got the new 7 but I was logged in through my facebook on my subscription and when I went to login in it says login failed and now I can't get out of an old facebook...
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Other
  • 169 Views
  • 1 replies
  • 0 likes

Account disables even being paid

I pay spotfy with my credit card, appears to me in my bank that has been paid and even so my account gets disable...most of the time this happened I just entered again as if was my first time in premiun, and I could go back, but this time it's not wo...

  • Casual Listener
  • I pay spotfy with my credit card, appears to me in my bank that has been paid and even so my account gets disable...most of the time this happened I just entered again as if was my first time in prem...
  • osornios
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution smartphone stolen

My smartphone was stolen last Friday (Sep. 16) and because of that I can not access my Spotify Premium since I do not remember my password neither the email which I had used when I installed the app. Anybody could give any hint about how to get strai...

  • Newbie
  • My smartphone was stolen last Friday (Sep. 16) and because of that I can not access my Spotify Premium since I do not remember my password neither the email which I had used when I installed the app....
  • Alejandro_C
  • Spotify Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes