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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2840 Views
  • 0 replies
  • 8 likes
  • Security
  • 2840 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455150 Views
  • 973 replies
  • 109 likes
  • Account
  • 455150 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201736 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201736 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110098 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110098 Views
  • 72 replies
  • 12 likes

Cannot join Premium for Family

In addition to the subject line, this text appears:"Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the Family plan." Then you are supposed to click the green butto...

  • Newbie
  • In addition to the subject line, this text appears: "Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the Family ...
  • Kimchandler5
  • Newbie
  • 259 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 259 Views
  • 2 replies
  • 0 likes

STUDENT APPROVED, PAID AND STILL NOT PREMIUM

Good night, i send my request for the student discount and i got approved and everything was fine, i paid 2 times and i have not being upgrade yet! i got approved by your third party website... so i have 2 processing payments and still dont have my u...

  • Newbie
  • Good night, i send my request for the student discount and i got approved and everything was fine, i paid 2 times and i have not being upgrade yet! i got approved by your third party website... so i ...
  • krperez
  • Newbie
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

No puedo quitar mi cuenta facebook

Inicie mi cuenta premium familiar con una cuenta de facebook, ahora por problemas personales quiero cerrar mi cuenta de facebook, cuando cancelo mi cuenta en Facebook se cierra mi Spotify tambien y cuando lo inicio este reactiva mi cuenta de facebook...

  • Newbie
  • Inicie mi cuenta premium familiar con una cuenta de facebook, ahora por problemas personales quiero cerrar mi cuenta de facebook, cuando cancelo mi cuenta en Facebook se cierra mi Spotify tambien y c...
  • osornios
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 277 Views
  • 1 replies
  • 0 likes

paying for two different subscriptions on one account

I paid my bill with a master card gift card (not sure if that makes a difference). I tried to upgrade to Student from free. The money was taken off of the card but my Spotify was still on the free subscription for hours after the charge was posted on...

  • Newbie
  • I paid my bill with a master card gift card (not sure if that makes a difference). I tried to upgrade to Student from free. The money was taken off of the card but my Spotify was still on the free su...
  • osornios
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Ayuda con mi cuenta

Hola buenos diasTengo mi Cuenta premium Vinculada A una facebook, me inhabilitaron Resultados de la Búsqueda Que el facebook y Ahora no puedo entrar a La Cuenta y La Estoy Pagando y la quiero USAR Que deberia Hacer?

  • Newbie
  • Hola buenos dias Tengo mi Cuenta premium Vinculada A una facebook, me inhabilitaron Resultados de la Búsqueda Que el facebook y Ahora no puedo entrar a La Cuenta y La Estoy Pagando y la quiero USAR ...
  • osornios
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
    Unlimited
  • 209 Views
  • 1 replies
  • 0 likes

Cancelling subscription

Can someone please help, my credit card has been charged for a premium account i dont have. There is no help in cancelling my total subscription as i only have the free account and not premium for what they charged me. Going to the account link and c...

  • Newbie
  • Can someone please help, my credit card has been charged for a premium account i dont have. There is no help in cancelling my total subscription as i only have the free account and not premium f...
  • osornios
  • Spotify Star
  • 384 Views
  • 3 replies
  • 0 likes
  • 384 Views
  • 3 replies
  • 0 likes

UK Non spotify country

I was attempting to upgrade to premium, on the student plan, when it said my card is from a non spotify country. When in fact my card is that of a Barclays young persons account, registered in the UK

  • Newbie
  • I was attempting to upgrade to premium, on the student plan, when it said my card is from a non spotify country. When in fact my card is that of a Barclays young persons account, registered in the UK
  • osornios
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Connection

HiI can't connect to my account and listen some music on Spotify since 3/4 days.There is a screen to download Adobe Flash (and I already install it) and all is ok with my account, but it still doesn't work.Any help ? Thx

  • Newbie
  • Hi I can't connect to my account and listen some music on Spotify since 3/4 days. There is a screen to download Adobe Flash (and I already install it) and all is ok with my account, but it still ...
  • osornios
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Help! Account Login Problems...

Hello! For several weeks, I've been unable to login to the spotify application on both my personal computer (Mac) and my work computer (PC). The end result is always the same: "The username or password is incorrect. Error Code 3." I don't actually th...

  • Casual Listener
  • Hello! For several weeks, I've been unable to login to the spotify application on both my personal computer (Mac) and my work computer (PC).  The end result is always the same: "The usernam...
  • elliot1122
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Error 3 after spotify premium

Hello,I've had spotify premium but i stopped paying it, so i got an email saying my account was disabled now. I later on wanted to listen to music so i started spotify, but on my phone and on my laptop i had to log in again, which i did. Then the err...

  • Visitor
  • Hello, I've had spotify premium but i stopped paying it, so i got an email saying my account was disabled now. I later on wanted to listen to music so i started spotify, but on my phone and on my la...
  • osornios
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! monthly paid

i know what thats mean but i mean just bought once and i didnt even listen music in spotify and as i see i paid 2 month for nothing and whenever i try to cancel it i just see some links to make me not unsubcribe -- is there any eman adress i can send...

  • Newbie
  • i know what thats mean but i mean just bought once and i didnt even listen music in spotify and as i see i paid 2 month for nothing and whenever i try to cancel it i just see some links to make me no...
  • Algee
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Family Premium Plan

So I am wondering if with the Family Premium plan, does the main person (who is being charged) on the account have the abilty to see what the other members on the family account are listening to? I ask this because I have 2 young kids and would like ...

  • Newbie
  • So I am wondering if with the Family Premium plan, does the main person (who is being charged) on the account have the abilty to see what the other members on the family account are listening to? I a...
  • Algee
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Password wont work

I switched phone service and got a new phone and I can't get my spotify to work. I reset the password and when I try to login it says wrong password and I have premium service.

  • Newbie
  • I switched phone service and got a new phone and I can't get my spotify to work. I reset the password and when I try to login it says wrong password and I have premium service.
  • Bittencourt
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Login
    Other
  • 161 Views
  • 1 replies
  • 0 likes

Charging me to much

I was in Australia in March of 2016. My spotify would not let me login. I had lost one of my CC in Australia and thought perhaps it was the one that was being Debited by Spotify, so i set up a new account. I live here in Texas, but you are now chargi...

  • Newbie
  • I was in Australia in March of 2016. My spotify would not let me login. I had lost one of my CC in Australia and thought perhaps it was the one that was being Debited by Spotify, so i set up a new ac...
  • jjohnson1972
  • Casual Listener
  • 183 Views
  • 3 replies
  • 0 likes
  • 183 Views
  • 3 replies
  • 0 likes

Is there any way to talk to an actual Spotify person.

I have been asking, trying to get Spotify people to notice my problems but not getting too far. Is there a way to talk to someone at Spotify.If not bye bye premiumn. While the music is ok the service and interface is not. Not being able to ask someon...

  • Regular
  • I have been asking, trying to get Spotify people to notice my problems but not getting too far.  Is there a way to talk to someone at Spotify. If not bye bye premiumn.  While the music is ...
  • osornios
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
  • 269 Views
  • 1 replies
  • 0 likes

Still being charged after i cancelled my subscription

i have cancelled my membership both before it was meant to renew and it has not worked and it now says it will renew again next month adn when i go to cancel it again it doesnt say anything

  • Casual Listener
  • i have cancelled my membership both before it was meant to renew and it has not worked and it now says it will renew again next month adn when i go to cancel it again it doesnt say anything 
  • Maxim
  • Spotify Star
  • 212 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 212 Views
  • 3 replies
  • 0 likes

Cancelling Premium

Hi everyone! I took advantage of Spotify's trial for Premium (3 months for .99) and I was very happy, but sadly $10 a month to continue is a little much for me. I cancelled my suscription today (Sept 29) to avoid that $10 charge for an additional mon...

  • Newbie
  • Hi everyone! I took advantage of Spotify's trial for Premium (3 months for .99) and I was very happy, but sadly $10 a month to continue is a little much for me. I cancelled my suscription today (Sept...
  • osornios
  • Spotify Star
  • 319 Views
  • 3 replies
  • 0 likes
  • Premium
  • 319 Views
  • 3 replies
  • 0 likes

Cancelled premium, but money was still taken from my account after the subscription ended

About a week ago I cancelled the spotify premium service on this account. The same day I got the email confirmation that my request had been processed, and that my premium would stop on 2016-07-28. Today I noticed however that money was still taken f...

  • Casual Listener
  • About a week ago I cancelled the spotify premium service on this account. The same day I got the email confirmation that my request had been processed, and that my premium would stop on 2016-07-28. T...
  • Bumbleboy2016
  • Newbie
  • 629 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 629 Views
  • 3 replies
  • 0 likes

Premium family

Hi I have 2 sons each with Spotify account that I pay for. I would like to start a premium family account and add them into that account but don't want them to loose all their music and playlists . What do I do ??

  • Casual Listener
  • Hi I have 2 sons each with Spotify account that I pay for. I would like to start a premium family account and add them into that account but don't want them to loose all their music and playlist...
  • Maxim
  • Spotify Star
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

Student Discount only lasts for 3-4 months

Everytime is set the student discount it gives me the discount for 3-5 months than goes bac to the full charge. Then when I reapply for the discount I get chargedd for the month again.What should I do?Douglas

  • Newbie
  • Everytime is set the student discount it gives me the discount for 3-5 months than goes bac to the full charge. Then when I reapply for the discount I get chargedd for the month again. What should I...
  • LordRollin
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes