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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158954 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 158954 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10734 Views
  • 3 replies
  • 10 likes
  • Security
  • 10734 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508947 Views
  • 985 replies
  • 112 likes
  • Account
  • 508947 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124793 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124793 Views
  • 74 replies
  • 12 likes

Superuser Contribution Family account add and email

So I've been trying to link my wifes account with the family account. I sent the invite but she never gets the email link. This has been done 5 times. Still no link. What to do now?

  • Newbie
  • So I've been trying to link my wifes account with the family account. I sent the invite but she never gets the email link. This has been done 5 times. Still no link. What to do now?
  • user-removed
  • Not applicable
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unsubscribed for no reason

Can anyone please help, was having student discount and got notified that my payment method isn't working, so lost my premium subscription. Non of my new cards isn't verified, what should I do?

  • Newbie
  • Can anyone please help, was having student discount and got notified that my payment method isn't working, so lost my premium subscription. Non of my new cards isn't verified, what should I do?
  • user-removed
  • Not applicable
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Cant link my account to my Facebook account

When i try to link my facebook account to my spotify, its say that there is an error, try again later....Help pls

  • Newbie
  • When i try to link my facebook account to my spotify, its say that there is an error, try again later.... Help pls
  • user-removed
  • Not applicable
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 dagen proefabonnement? Werkelijkheid 7 dagen?!

02-10-2016 proefabonnement voor 30 dagen aangeklikt. Betaling 0,01 cent succesvol. Krijg ik: ...daarna automatisch 9,95 per maand op 09-10-2016. Dat zijn geen 30 dagen. Of ik moet echt heel slecht zijn in rekenen

  • Newbie
  • 02-10-2016 proefabonnement voor 30 dagen aangeklikt. Betaling 0,01 cent succesvol. Krijg ik: ...daarna automatisch 9,95 per maand op 09-10-2016. Dat zijn geen 30 dagen. Of ik moet echt heel slecht zi...
  • user-removed
  • Not applicable
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Groupon $2 premium promo.

Hi. I was wondering if this was a playstation exclusive or could be used with all devices. It highlighted playstation as if it was exclusive to the console only.

  • Casual Listener
  • Hi.  I was wondering if this was a playstation exclusive or could be used with all devices.  It highlighted playstation as if it was exclusive to the console only.  
  • user-removed
  • Not applicable
  • 446 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution An internal exception occured (Adress:0x1429876)

I'm trying to get the premium Spotify and my address not is working!!! I'm Brazilian but I'm live on Canada!! What I have to do???

  • Newbie
  • I'm trying to get the premium Spotify and my address not is working!!! I'm Brazilian but I'm live on Canada!! What I have to do???
  • user-removed
  • Not applicable
  • 933 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 933 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't let me login into my account for three days. Need help!

Hello. I have had Spotify Premium for several years linked through my facebook. Three days ago I was unable to log in to my account. It said Error 404. I tried logging into the help forum and it said there is no account linked to my Facebook. I tried...

  • Newbie
  • Hello. I have had Spotify Premium for several years linked through my facebook. Three days ago I was unable to log in to my account. It said Error 404. I tried logging into the help forum and it said...
  • user-removed
  • Not applicable
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

No Premium but pay every Month

Hello Guys, Today I paid 10 Euro for Spotify Premium but I look on all Accounts and there is no Premium.Now I want to know how can I solve this Problem and don't pay for Premium which isn't for me ?

  • Casual Listener
  • Hello Guys,   Today I paid 10 Euro for Spotify Premium but I look on all Accounts and there is no Premium.Now I want to know how can I solve this Problem and don't pay for Premium which isn't ...
  • Maxim
  • Spotify Star
  • 462 Views
  • 7 replies
  • 0 likes
  • 462 Views
  • 7 replies
  • 0 likes

Superuser Contribution Credit card having a "bad day"

How can I fix that? I have a premium account and last week I received a message saying that they had a problem and the payment wasn't make... now I went to see in my account and it says that my credit card is having a bad day.... well... My credit ca...

  • Regular
  • How can I fix that?   I have a premium account and last week I received a message saying that they had a problem and the payment wasn't make... now I went to see in my account and it says that...
  • user-removed
  • Not applicable
  • 646 Views
  • 1 replies
  • 0 likes
  • Premium
  • 646 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify family

: THERE ARE NOT 6 MEMBERS ON THIS SPOTIFY FAMILY AND ITS SAYING MY CODE IS UNREEDEMABLE WITH ONLY THREE PEOPLE TOTAL, WHY IS IT DOING THIS?

  • Newbie
  • : THERE ARE NOT 6 MEMBERS ON THIS SPOTIFY FAMILY AND ITS SAYING MY CODE IS UNREEDEMABLE WITH ONLY THREE PEOPLE TOTAL, WHY IS IT DOING THIS?
  • user-removed
  • Not applicable
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two accounts and want one premium

We have two accounts and pay 2*99 sek but want the Premium for 149 sek. How do we cancel the old ones and get a new Premium and still keep the new with the music we already have in the 2 playlist accounts? ThanksFredrik

  • Newbie
  • We have two accounts and pay 2*99 sek but want the Premium for 149 sek. How do we cancel the old ones and get a new Premium and still keep the new with the music we already have in the 2 playlist acc...
  • user-removed
  • Not applicable
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution You're already a member of this (or another) Family plan

i was invited to join a family plan but when i clicked the link it show " Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the Family plan." in fact, i don't join an...

  • Newbie
  • i was invited to join a family plan but when i clicked the link it show " Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to...
  • user-removed
  • Not applicable
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student ID Card for students under 12th grade

Hi there. I am wondering if I can use my student ID card for the discount. If possible, please tell me how. Thanks

  • Casual Listener
  • Hi there. I am wondering if I can use my student ID card for the discount. If possible, please tell me how. Thanks
  • user-removed
  • Not applicable
  • 924 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 924 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged even though i am in a family subscription

i am in a family subscription at the moment. I recently switched from another one. On my accout it says i am part of a subscription. But my paypal was just charged $12 for premium. Not sure what to do.

  • Casual Listener
  • i am in a family subscription at the moment. I recently switched from another one.  On my accout it says i am part of a subscription. But my paypal was just charged $12 for premium.  Not ...
  • user-removed
  • Not applicable
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discount Family Subscriptions!

Hi, I recently upgraded to Premium for family and have added 3 of my family members. Everything OK. But when trying to add my 4th family member (my youngest son), it doesn't work. He gets the invitation link, but gets an error message when following ...

  • Newbie
  • Hi,   I recently upgraded to Premium for family and have added 3 of my family members. Everything OK. But when trying to add my 4th family member (my youngest son), it doesn't work. He gets th...
  • user-removed
  • Not applicable
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution GETTING PREMIUM WITH STUDENT DISCOUNT

I'm in college (UK) and I'm wanting to get the discounted Premium for £5 a month, but I don't have a NUS card or a Uni card, just my college ID. I haven't got a clue how to do this, does anybody have an idea?

  • Newbie
  • I'm in college (UK) and I'm wanting to get the discounted Premium for £5 a month, but I don't have a NUS card or a Uni card, just my college ID. I haven't got a clue how to do this, does anybody have...
  • user-removed
  • Not applicable
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium failed

I paid for premium account and this waht I got. please fix it.see attachment.

  • Newbie
  • I paid for premium account and this waht I got. please fix it. see attachment.
  • user-removed
  • Not applicable
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment went through but still not premmium

I was charged $5.38 for student premium and I cant access premium features, also my account status says I'm still free acount. How can I fix this?

  • Newbie
  • I was charged $5.38 for student premium and I cant access premium features, also my account status says I'm still free acount. How can I fix this?
  • user-removed
  • Not applicable
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Account Impossible?

Hi, I recently moved from The Netherlands to Costa Rica. My premium account (and my credit card billing) resides in NL, but I live here in CR with my wife and children. A few months ago I subscriubed to the Family plan, but since then have not been a...

  • Newbie
  • Hi, I recently moved from The Netherlands to Costa Rica. My premium account (and my credit card billing) resides in NL, but I live here in CR with my wife and children. A few months ago I subscriubed...
  • user-removed
  • Not applicable
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Familiar Premium só funciona no computador!

Faço parte de uma conta familiar premium, mas a mesma só funciona quando acesso o aplicativo pelo computador. Quando acesso com a mesma conta pelo aplicativo do meu android, não tenho os beneficios de uma conta premium. Sou obrigado a ouvir propagand...

  • Newbie
  • Faço parte de uma conta familiar premium, mas a mesma só funciona quando acesso o aplicativo pelo computador. Quando acesso com a mesma conta pelo aplicativo do meu android, não tenho os beneficios d...
  • user-removed
  • Not applicable
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes