Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155160 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155160 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10566 Views
  • 3 replies
  • 10 likes
  • Security
  • 10566 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505773 Views
  • 985 replies
  • 112 likes
  • Account
  • 505773 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124358 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124358 Views
  • 74 replies
  • 12 likes

Superuser Contribution yo

yeet 

  • Newbie
  • yeet  
  • Anyk17
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay

Can I pay premium family in oxxo?I'm mexican!!

  • Newbie
  • Can I pay premium family in oxxo? I'm mexican!!
  • Anyk17
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get songs on my phone

Hello! I was first subscribed through regular premium service. Then my service was interrupted because my card was declined. I ended up signing up again using the student premium service and by adding a new card. I'm getting all my songs when I open ...

  • Newbie
  • Hello! I was first subscribed through regular premium service. Then my service was interrupted because my card was declined. I ended up signing up again using the student premium service and by addin...
  • Anyk17
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Consisting premium account and now a Fido subscription; how to combine ?

Dear Spotify,I already have had a premium (Dutch) Spotify account for a year.Now i've recently started to live in Canada, i got myself a new I-phone including a new Fido account + Canadian mobile number and now i get Spotify offered for free by Fido....

  • Newbie
  • Dear Spotify, I already have had a premium (Dutch) Spotify account for a year. Now i've recently started to live in Canada, i got myself a new I-phone including a new Fido account + Canadian m...
  • Anyk17
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Free Trial

Hi I just created my spotify account and went on to get the free trial which ends at 31 October. However, right after, i chanced upon the Spotify Premium Plan and i accidentally subscribed to it. I immediately cancelled the subscription and it tells ...

  • Newbie
  • Hi I just created my spotify account and went on to get the free trial which ends at 31 October. However, right after, i chanced upon the Spotify Premium Plan and i accidentally subscribed to it. I i...
  • Anyk17
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why you change my playlists songs!?

I was listening an ABBA's song and after, the song was another one, I have premium, and I'm so dissatisfied

  • Newbie
  • I was listening an ABBA's song and after, the song was another one, I have premium, and I'm so dissatisfied 
  • Anyk17
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Login
  • 159 Views
  • 1 replies
  • 0 likes

Family Subscriptions

Hello, I am trying to add my son to this account and it keeps saying that he is already set up as a premium user. This isn't the case as when he logs in he is still on my profile, with my music. My name is Jennifer Kraus and my sons name is Grayson.

  • Newbie
  • Hello,   I am trying to add my son to this account and it keeps saying that he is already set up as a premium user. This isn't the case as when he logs in he is still on my profile, with my mu...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with facebook

I made my account via facebook quite a while back, but I was messing around in the settings a couple of days ago and accidentally pressed the "disconnect from facebook" button. I tried making a new account and logging in with facebook through that, w...

  • Newbie
  • I made my account via facebook quite a while back, but I was messing around in the settings a couple of days ago and accidentally pressed the "disconnect from facebook" button. I tried making a new a...
  • Anyk17
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cobrança em duplicidade

Bom dia, ao atualizar meus dados do cartão para pagamento da assinatura Spotify, por tres vezes seguidas, fui informada pelo site que o pagamento não havia sido computado. Ao entrar em contato com o banco, o mesmo me informou que as 3 cobranças foram...

  • Newbie
  • Bom dia, ao atualizar meus dados do cartão para pagamento da assinatura Spotify, por tres vezes seguidas, fui informada pelo site que o pagamento não havia sido computado. Ao entrar em contato com o ...
  • Alejandro_C
  • Spotify Legend
  • 965 Views
  • 4 replies
  • 1 likes
  • Other
  • 965 Views
  • 4 replies
  • 1 likes

Reactivating payments after card declined

God this is painful - why such awful support? Due to suspected credit card fraud, my bank cancelled my card so my Spotify payment was declined. I've added my new card details but still can't use the service. Where do I go from here?

  • Newbie
  • God this is painful - why such awful support?   Due to suspected credit card fraud, my bank cancelled my card so my Spotify payment was declined. I've added my new card details but still can...
  • Krs11
  • Casual Listener
  • 495 Views
  • 3 replies
  • 0 likes
  • Account
  • 495 Views
  • 3 replies
  • 0 likes

Superuser Contribution I Can't Subscribe via PayPal

Hi, I want to update my subscription from credit cards to PayPal, but it doesn't works.I've tried many times, but it not work, can you help me? thanks. Regards,Pseric

  • Casual Listener
  • Hi,   I want to update my subscription from credit cards to PayPal, but it doesn't works. I've tried many times, but it not work, can you help me? thanks.   Regards, Pseric  
  • Alejandro_C
  • Spotify Legend
  • 297 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 297 Views
  • 3 replies
  • 0 likes

Solved!! How do i find my user id name?

Currently my user id is a group of numbers, i need my user id as name, any solution?Thanks!

  • Casual Listener
  • Currently my user id is a group of numbers, i need my user id as name, any solution? Thanks! 
  • lord_fyk
  • Roadie
  • 24045 Views
  • 3 replies
  • 0 likes
  • 24045 Views
  • 3 replies
  • 0 likes

Log-In Difficulty

Hi, Quite the conundrum: At the login prompt, I select "Login using Spotify details" Currently, my account (accessed directly via Spotify and not via facebook) is associated with an old email address I've since discontinued and therefore cannot recei...

  • Casual Listener
  • Hi,   Quite the conundrum:   At the login prompt, I select "Login using Spotify details"   Currently, my account (accessed directly via Spotify and not via facebook) is ass...
  • jmoscozo26
  • Newbie
  • 412 Views
  • 3 replies
  • 0 likes
  • 412 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't change my familiar plan's day cancellation. Can anybody help me?

I want to change my day cancellation. I did every part of the process but when I restart the account, the day is same! By the way. I just paid at September 21st but I want to paid it every 1st of every month.

  • Newbie
  • I want to change my day cancellation. I did every part of the process but when I restart the account, the day is same! By the way. I just paid at September 21st but I want to paid it every 1st of eve...
  • Anyk17
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family invites

Trying to invite family members. They are not recieving ivitation e-mails from Spotify. Trying again, this time with direct link. Getting this: "Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the acco...

  • Newbie
  • Trying to invite family members. They are not recieving ivitation e-mails from Spotify. Trying again, this time with direct link. Getting this: "Sorry! You're already a member of this (or another) Fa...
  • Anyk17
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't sign up with new Facebook account...

Dear Moderator, Hello! I'm WU, [Email Removed - 22:48] I've just deactivated my old Facebook account, and created a new one with the same e-mail address. I tried to sign up on Spotify with the new Facebook account, but it said "e-mail already exists"...

  • Visitor
  • Dear Moderator,   Hello! I'm WU, [Email Removed - 22:48] I've just deactivated my old Facebook account, and created a new one with the same e-mail address. I tried to sign up on Spotify...
  • Anyk17
  • Spotify Star
  • 793 Views
  • 1 replies
  • 0 likes
  • Account
  • 793 Views
  • 1 replies
  • 0 likes

Superuser Contribution Electronic payments

Just got a screen notice that my (apparent) October Electronic payment request had not gone through. I checked my bank account and have sufficient funds for a monthly payment request and have had for over a few weeks. The notice did not instruct me o...

  • Newbie
  • Just got a screen notice that my (apparent) October Electronic payment request had not gone through.  I checked my bank account and have sufficient funds for a monthly payment request and have h...
  • Anyk17
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! "Free" Trial Not Given, But Charged 3x

I tried to get the student discount Spotify Premium. I was supposed to be granted a free month trial and so I was intrigued. It could not verify I was a student and so I was not given the premium account. So despite not having premium I was still cha...

  • Casual Listener
  • I tried to get the student discount Spotify Premium. I was supposed to be granted a free month trial and so I was intrigued. It could not verify I was a student and so I was not given the premium acc...
  • janderson3035
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Superuser Contribution !!!!!!!!! beforzugt in deutsch antworten

can t play a song or downloading one since the new update but i ve premium für die die deutsch können ich habe ein problem und zwar das ich das udate heute gemacht habe und danach konnte ich keine lieder mehr hören es kamm immer die meldung das der s...

  • Newbie
  • can t play a song or downloading one since the new update but i ve premium       für die die deutsch können ich habe ein problem und zwar das ich das udate heute gemacht habe und d...
  • Anyk17
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes