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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7237 Views
  • 1 replies
  • 9 likes
  • Security
  • 7237 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473896 Views
  • 978 replies
  • 111 likes
  • Account
  • 473896 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207794 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207794 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118981 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118981 Views
  • 72 replies
  • 12 likes

I accidently asked to permenantly close my account

Hi, I accidently asked Spotify to permenantly close my account but I do not want this to be closed. How do I cancel this request?! Thanks

  • Casual Listener
  • Hi,   I accidently asked Spotify to permenantly close my account but I do not want this to be closed. How do I cancel this request?!   Thanks
  • OviiiOne
  • Community Legend
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Spotify assuming the wrong country

I have recently move to Hong Kong from Australia, and i see the premium subscription is cheaper here, however I cannot change my country as Spotify thinks I am in Australia. This is using Wi-Fi based in HK, and never having used proxy servers etc

  • Visitor
  • I have recently move to Hong Kong from Australia, and i see the premium subscription is cheaper here, however I cannot change my country as Spotify thinks I am in Australia. This is using Wi-Fi based...
  • user-removed
  • Not applicable
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Cant remember email / username

I have just got a new phone and can't remember my username or password to log in. I took the 30 days free but still not sure if I am going to keep the service. Is there anyway to find out my information by using bank details or can I ring spotify the...

  • Newbie
  • I have just got a new phone and can't remember my username or password to log in. I took the 30 days free but still not sure if I am going to keep the service. Is there anyway to find out my informat...
  • Bearfootrecords
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Re: Mobile App Sort and Search

I want to stop my account on my telephone. Please help me how to do this. I pay every month with my visa €9.99.It is not possible to stop it by Visa. The tell me to stop it by spotify. I cannot get in contact with spotify how to stop it.

  • Casual Listener
  • I want to stop my account on my telephone. Please help me how to do this. I pay every month with my visa €9.99. It is not possible to stop it by Visa. The tell me to stop it by spotify. I cannot get...
  • Bearfootrecords
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Being charge with monthly fees but not able to access to account

I have signed up with Spotify and also tried to try out the 30 day free premium trail but never had the access and it kept showing on my account suscribtion FREE and yesterday on 1/10 got charge monthly fees with sending out a receipt or having acces...

  • Newbie
  • I have signed up with Spotify and also tried to try out the 30 day free premium trail but never had the access and it kept showing on my account suscribtion FREE and yesterday on 1/10 got charge mont...
  • Bearfootrecords
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Cannot Redeem Spotify Gift Card

I am trying to redeem a Spotify gift card, but Spotify says my account is Premium and I cannot add the gift card. Is there a workaround so that I can add it, or a change I can make to my account so that it will accept the card as payment?

  • Newbie
  • I am trying to redeem a Spotify gift card, but Spotify says my account is Premium and I cannot add the gift card. Is there a workaround so that I can add it, or a change I can make to my account so t...
  • Bearfootrecords
  • Community Legend
  • 227 Views
  • 1 replies
  • 1 likes
  • 227 Views
  • 1 replies
  • 1 likes

Double premium subscription (iTunes and Spotify)

Hi ! Recently I've noticed that my card is being charged twice a month for Spotify subscriptions. I looked into it and found that there's a sort of double subscription, one through iTunes, and one through Spotify itself. I've contacted Apple in order...

  • Casual Listener
  • Hi !   Recently I've noticed that my card is being charged twice a month for Spotify subscriptions. I looked into it and found that there's a sort of double subscription, one through iTunes, a...
  • OviiiOne
  • Community Legend
  • 345 Views
  • 4 replies
  • 1 likes
  • Premium
    Subscription
  • 345 Views
  • 4 replies
  • 1 likes

Forgot username and email to account

I keep getting charged for this app that don't even use anymore and can't cancel the subscription because I had forgotten the login information. What is my other roptions so I don't have to reorder a whole new card ?

  • Newbie
  • I keep getting charged for this app that don't even use anymore and can't cancel the subscription because I had forgotten the login information. What is my other roptions so I don't have to reorder a...
  • Bearfootrecords
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! how to restore deleted a song on accident in playlist

high i am kgupta16 and i deleted a song on accident which i dont remember any of the lyrics too nor the title or artist of it. Ironically this is also my favorite song...please help me...i lost this sont late night oct1 up to mid day eveneing oct2 an...

  • Newbie
  • high i am kgupta16 and i deleted a song on accident which i dont remember any of the lyrics too nor the title or artist of it. Ironically this is also my favorite song...please help me...i lost this ...
  • Bearfootrecords
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

pay to much

I have a spotify account but dont have premium but still had to pay 12 dollars while i ve never had premium how can i get in contact with them or get my money back?

  • Newbie
  • I have a spotify account but dont have premium but still had to pay 12 dollars while i ve never had premium how can i get in contact with them or get my money back?
  • Bearfootrecords
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Spotify Available Devices

Hello I recently started noticing that on the devices available there is an Carls Iphone listed there and it keeps on using my account. I have no idea who it is. I need to remove it permenately. I log in through facebook so removed spotify from my fa...

  • Casual Listener
  • Hello   I recently started noticing that on the devices available there is an Carls Iphone listed there and it keeps on using my account.  I have no idea who it is.  I need to remove...
  • Bearfootrecords
  • Community Legend
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Spotify student

I already paid for student and was approved. It wasnt applied to my account and its asking me to put in my card info aftet they charged me

  • Newbie
  • I already paid for student and was approved. It wasnt applied to my account and its asking me to put in my card info aftet they charged me
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Subscription from Premium Individual to Family

Im having troubles cancelling my subscription on Spotify as an individual account so I can move into the Family subscription. I already canceled it on iTunes but on Spotify and the website, it says I'm still subscribed for Premium. How can I manually...

  • Newbie
  • Im having troubles cancelling my subscription on Spotify as an individual account so I can move into the Family subscription. I already canceled it on iTunes but on Spotify and the website, it says I...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Vodafone + spotify

I have a Vodafone plan which gives me spotify premium. It has always work perfectly but recently it has stopped when I started using a new phone. I have tried removing and reinstalling but it still doesn't work. Any suggestions??

  • Newbie
  • I have a Vodafone plan which gives me spotify premium. It has always work perfectly but recently it has stopped when I started using a new phone. I have tried removing and reinstalling but it still d...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Account hacked

Recently I noticed that someone was using my account as it came up with a message "You are listening on iPhoneDELCURAWICHA". I used the contact us form on spotify and I jsut got the following email: "Hi there,Thank you for your message. We’re sorry t...

  • Visitor
  • Recently I noticed that someone was using my account as it came up with a message "You are listening on iPhoneDELCURAWICHA".   I used the contact us form on spotify and I jsut got the followin...
  • Maxim
  • Spotify Star
  • 854 Views
  • 1 replies
  • 0 likes
  • Account
  • 854 Views
  • 1 replies
  • 0 likes

Help

What is spotifys contact number for new zealand?

  • Newbie
  • What is spotifys contact number for new zealand?
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! Account hijacked

Hi, I logged in today on my machine and just a couple of seconds later I got an email where it said my email had changed. The mail was changed from my erik.solhaug@gmail.com to ali.ghaffre1376@gmail.com.It is really frustrating not being able to call...

  • Newbie
  • Hi, I logged in today on my machine and just a couple of seconds later I got an email where it said my email had changed. The mail was changed from my erik.solhaug@gmail.com to ali.ghaffre1...
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Changing my username

Is it possible to change my username?

  • Newbie
  • Is it possible to change my username?
  • Algee
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
  • 221 Views
  • 1 replies
  • 0 likes

deactivated but didn't

So I deactivated my premium account a few months ago, I've still been getting charged and I can't log into my account anymore. Any suggestions?

  • Newbie
  • So I deactivated my premium account a few months ago, I've still been getting charged and I can't log into my account anymore. Any suggestions?  
  • Mattosaurus
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Account Hacked

On sept 23 I received a message of a Premium account payment. It was not mine, because the username was timmyney, mine is pilarsegurao, so I figured it was a mistake. I tryed to acces my account today, and I was not able to do so. I have changed my p...

  • Newbie
  • On sept 23 I received a message of a Premium account payment. It was not mine, because the username was timmyney, mine is pilarsegurao, so I figured it was a mistake. I tryed to acces my account toda...
  • Andriios
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes