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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81462 Views

9 replies

2 likes

Account
Login
  • 81462 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656382 Views

13 replies

4 likes

Account
  • 656382 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737411 Views

18 replies

29 likes

  • 737411 Views
  • 18 replies
  • 29 likes

Cancel premium

I cant remember my login details and i need to cancel my premium subscription, but when i try and change my password so i no my details its not changing asif i have another account, what can i do?

Newbie

I cant remember my login details and i need to cancel my premium subscription, but when i try and change my password so i no my details its not changing asif i have another account, what can i do?

kbrooksc

Community Legend

395 Views

4 replies

0 likes

  • 395 Views
  • 4 replies
  • 0 likes

Superuser Contribution spotify premium

Hola, Hace unos días me compré Spotify Premium.En mi cuenta, si voy a ajustes puede ver que estoy en Premium, pero, cuando estoy sin wifi no puedo escuchar música, es como si no estubiera en Premium...Que puedo hacer?

Newbie

Hola,  Hace unos días me compré Spotify Premium. En mi cuenta, si voy a ajustes puede ver que estoy en Premium, pero, cuando estoy sin wifi no puedo escuchar música, es como si no estubiera en...

Alejandar

Spotify

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Password no longer works after upgrade to Spotify Family

Yesterday I upgraded to a Family subscription and today I can no longer log into my account. I get past the login screen but after a few seconds I'm thrown out with the message that my credentials are wrong. Luckily I was able to log in using Faceboo...

Newbie

Yesterday I upgraded to a Family subscription and today I can no longer log into my account. I get past the login screen but after a few seconds I'm thrown out with the message that my credentials ar...

Maxim

Spotify Star

351 Views

1 replies

0 likes

Account
Login
Subscription
  • 351 Views
  • 1 replies
  • 0 likes

Ending my subscription

Dear spotifyIt seems like I can't get through to you through phone, nor email.You have given me five days to pay for my premium subscription. Sadly I don't have the money before the 31. of august. Can you please let my subscription alone till then? I...

Newbie

Dear spotify It seems like I can't get through to you through phone, nor email. You have given me five days to pay for my premium subscription. Sadly I don't have the money before the 31. of august...

Maxim

Spotify Star

193 Views

1 replies

0 likes

Account
Premium
Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Wrong payment

Even though i cancel my premium, you charge money from my credit card. I want to get back it

Visitor

Even though i cancel my premium, you charge money from my credit card. I want to get back it

Maxim

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Unable to create password to use devices which do not login with Facebook

Since the beginning I started using Spotify I always used my Facebook to login. Now having other devices which allow use of Spotify but are not compatible with Facebook login, an username and pasword are required. Altough I am able to retrieve my use...

Visitor

Since the beginning I started using Spotify I always used my Facebook to login. Now having other devices which allow use of Spotify but are not compatible with Facebook login, an username and pasword...

Hubo

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Being charged twice...

I'm getting charged both $9.99 and $14.99 (Family) for my subscription...how do I 'undo' this?

Visitor

I'm getting charged both $9.99 and $14.99 (Family) for my subscription...how do I 'undo' this?

Ivenish

Casual Listener

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Paid for premium, but why am I on free

I subscribed for 3 months. Start from July until September. please fix it

Casual Listener

I subscribed for 3 months. Start from July until September. please fix it 😞

user-removed

Not applicable

445 Views

4 replies

0 likes

  • 445 Views
  • 4 replies
  • 0 likes

Superuser Contribution Paying by Paypal

Hi can I ask, is it possible to pay for my UK premium service using a PAYPAL account based outside of the UK?

Newbie

Hi can I ask, is it possible to pay for my UK premium service using a PAYPAL account based outside of the UK?

Alejandar

Spotify

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling Premium subscription

Hello,Sorry if this has been asked before but I couldn't seem to find an answer. If I cancel my premium subscription, will I still get it until the next scheduled renewal date? Or do I have to cancel it the day before it's set to renew? For example, ...

Newbie

Hello, Sorry if this has been asked before but I couldn't seem to find an answer. If I cancel my premium subscription, will I still get it until the next scheduled renewal date? Or do I have to canc...

Maxim

Spotify Star

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Monthly charge

I seem to remember receiving an email advising that my charge would be reduced to $10 per month but I'm still being charged $17.99. Can you advise.

Newbie

I seem to remember receiving an email advising that my charge would be reduced to $10 per month but I'm still being charged $17.99. Can you advise.

Alejandar

Spotify

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Accidentally hit unlink Facebook

Now cant log in with Facebook anymore, Spotify gives error code 3, or tells that my Facebook doest't have a link with Spotify. Any solution? I have an old Free-account with email, but my Premium is created with Facebook account. Now I can't access it...

Casual Listener

Now cant log in with Facebook anymore, Spotify gives error code 3, or tells that my Facebook doest't have a link with Spotify. Any solution?    I have an old Free-account with email, but ...

Ketinha

Casual Listener

220 Views

1 replies

0 likes

Login
Premium
  • 220 Views
  • 1 replies
  • 0 likes

Spotify account deleted

I previously had Spotify Premium. I accidentally cancelled the credit card, so my subscription also ended. I then moved to Australia for studies and was locked out of my account. Now, when I try to log back into the account, Spotify says that the acc...

Newbie

I previously had Spotify Premium. I accidentally cancelled the credit card, so my subscription also ended. I then moved to Australia for studies and was locked out of my account. Now, when I try to l...

kbrooksc

Community Legend

283 Views

1 replies

0 likes

Account
Premium
Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Facebook deactivated, can't cancel Premium subscription.

I've seen some info about this but it seems to be relating to moving all of your spotify info BEFORE the deactivation of the facebook account. My facebook account has already been deactivated so I can't even log in to cancel my subscription payments ...

Casual Listener

I've seen some info about this but it seems to be relating to moving all of your spotify info BEFORE the deactivation of the facebook account. My facebook account has already been deactivated so...

marsmoxie

Casual Listener

455 Views

5 replies

0 likes

Account
Login
Premium
Subscription
  • 455 Views
  • 5 replies
  • 0 likes

Superuser Contribution Quiero contratar spotify familair pero no vivimos en el mismo domicilio

Mi pregunta seria si es necesario que vivamos en el mismo domicilio, si es necesario conectarse desde la misma red wifi o si puedo invitar a alguien que viva cerca ya que mis hermanos viven en lugares difrentes.

Newbie

Mi pregunta seria si es necesario que vivamos en el mismo domicilio, si es necesario conectarse desde la misma red wifi o si puedo invitar a alguien que viva cerca ya que mis hermanos viven en lugare...

Alejandar

Spotify

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Student Discount not working

I went to sign up for the Student Discount, but the system wouldn't verify my student status at the university I attend. So, I manually verified myself via SheerID, and they gave the green light... but I'm still on Free. What more do I need to do?

Newbie

I went to sign up for the Student Discount, but the system wouldn't verify my student status at the university I attend. So, I manually verified myself via SheerID, and they gave the green light... b...

Maxim

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Renewed subscription, account still "free"

Hello.I renewed my subscription, which I always do, and apple took the money but my Spotify account is still free. Haven't done anything different that I always have done in the past so I'm confused. Any help would be great thanks!

Newbie

Hello. I renewed my subscription, which I always do, and apple took the money but my Spotify account is still free. Haven't done anything different that I always have done in the past so I'm confuse...

Maxim

Spotify Star

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Spotify premium

I cancelled spotify premium but is still have iT and still pay for it bit i dont want spotify premium and i want my money back

Newbie

I cancelled spotify premium but is still have iT and still pay for it bit i dont want spotify premium and i want my money back

Maxim

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Technical Support

I have 3 iPhone 6's and each has a Spotify subscription. When I settjem up I had no idea what I was doing and mistakenly set them up under 1 profile. Now when 1 device is listening it kicks the orher off. I have tried my Mobile Company for support to...

Casual Listener

I have 3 iPhone 6's and each has a Spotify subscription. When I settjem up I had no idea what I was doing and mistakenly set them up under 1 profile. Now when 1 device is listening it kicks the orher...

Maxim

Spotify Star

443 Views

3 replies

0 likes

  • 443 Views
  • 3 replies
  • 0 likes