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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 164888 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 164888 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11061 Views
  • 6 replies
  • 11 likes
  • Security
  • 11061 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513577 Views
  • 986 replies
  • 112 likes
  • Account
  • 513577 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125442 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125442 Views
  • 74 replies
  • 12 likes

Superuser Contribution ???

Being charged twice a month as an individual and a family. Not cool considering our accounts keep saying we are not in the country and it won't let us log in. This seems very odd considering in losing out on $32 a month for nothing...You guys need a ...

  • Newbie
  • Being charged twice a month as an individual and a family. Not cool considering our accounts keep saying we are not in the country and it won't let us log in. This seems very odd considering in losin...
  • FabianS_Bogota
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 181 Views
  • 1 replies
  • 0 likes

Cannot login to spotify with facebook, email, usermane, or anything!

So it has been about a month of trying now, I have been to the Q&A, the FAQ, the support emails and there is still nothing I can find to help! I cannot connect to Spotify with my facebook, it will say logging in, it will login and then go back to the...

  • Newbie
  • So it has been about a month of trying now, I have been to the Q&A, the FAQ, the support emails and there is still nothing I can find to help! I cannot connect to Spotify with my facebook, it wil...
  • 32382
  • Newbie
  • 291 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 291 Views
  • 2 replies
  • 0 likes

Can't sign up for Student Discount

I am trying to sign up for the student discount, I cancelled my premium subscription to sign up for the student discount but it will not load past this screen. I have emailed for help but there has been no solution, what can be done so that I can sig...

Screen Shot 2016-09-27 at 4.38.25 PM.png
  • Newbie
  • I am trying to sign up for the student discount, I cancelled my premium subscription to sign up for the student discount but it will not load past this screen. I have emailed for help but there has b...
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canceled subscription

I canceled my .99/per month for 3 months spotify premium subscription on the day 3 months after I paid for it. I was charged for an additional month ($9.99+).

  • Newbie
  • I canceled my .99/per month for 3 months spotify premium subscription on the day 3 months after I paid for it. I was charged for an additional month ($9.99+).
  • FabianS_Bogota
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Being charged when im spotify free

Being charged £9.99 when my account says spotify free?

  • Newbie
  • Being charged £9.99 when my account says spotify free?
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Number of devices on Premium?

I have a premium plan and have three devices under my plan. But I found no information in this site about the limit of number of devices that I can have in the regular premium plan.Do any know? Where can I find this information? It's usefull to know ...

  • Music Fan
  • I have a premium plan and have three devices under my plan. But I found no information in this site about the limit of number of devices that I can have in the regular premium plan. Do any know? Whe...
  • FabianS_Bogota
  • Roadie
  • 631 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 631 Views
  • 1 replies
  • 0 likes

Log off all devices

I need to log off of all devices ASAP as someone has hacked my account.

  • Casual Listener
  • I need to log off of all devices ASAP as someone has hacked my account.
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Security
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution E-mail problems/trying to delete my account

So I'm trying to delete the account i made through Facebook so that I can connect the Spotify i actually use to Facebook, but my Facebook is so old (making my e-mail even older). I used aol for my facebook and haven't used it in about 6-7 years, so i...

  • Newbie
  • So I'm trying to delete the account i made through Facebook so that I can connect the Spotify i actually use to Facebook, but my Facebook is so old (making my e-mail even older). I used aol for my fa...
  • FabianS_Bogota
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Spotify account through rogers wont work

I have a spotify account through my rogers share everything plan. It worked great until the other day, when I signed in it said my account was "free". I only have one profile, I have tried deleting the app and reinstalling, logging out and back in, r...

  • Newbie
  • I have a spotify account through my rogers share everything plan. It worked great until the other day, when I signed in it said my account was "free". I only have one profile, I have tried deleting t...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Changing subscription from individual to family and the account country details at the same time

Hello, I have been invited to join my brothers family subscription and thereby leave my own premium, but can only join once I have changed my country to the same as his (UK to Sweden). I have updated the address details already, however these will on...

  • Casual Listener
  • Hello,    I have been invited to join my brothers family subscription and thereby leave my own premium, but can only join once I have changed my country to the same as his (UK to Sweden)....
  • JazzLDN
  • Casual Listener
  • 378 Views
  • 2 replies
  • 0 likes
  • 378 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't add family to family subscription

Hi,My husband started his Spotify account while in Norway, so his country code is NO. I have started a family subscription from Sweden now and he has tried changing his country code to SE, but according to spotify, the changes will not be validated u...

  • Newbie
  • Hi, My husband started his Spotify account while in Norway, so his country code is NO. I have started a family subscription from Sweden now and he has tried changing his country code to SE, but acco...
  • FabianS_Bogota
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Account page will not display

I am trying to change my payment details - I have recently had to get a new card but when I log in to my account and click the link 'change payment details' i just get the page that says page will not display. It seems I can login to my account but c...

  • Casual Listener
  • I am trying to change my payment details - I have recently had to get a new card but when I log in to my account and click the link 'change payment details' i  just get the page that says p...
  • MT61
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ps4 abroad

So Ive had my PS4 for sometime now and about 3 weeks after using Spotify on it I got an error saying something along the lines of login failed due to being abroad more than 14 days, i hadnt left the country or even town. I tried deleting the app, log...

  • Newbie
  • So Ive had my PS4 for sometime now and about 3 weeks after using Spotify on it I got an error saying something along the lines of login failed due to being abroad more than 14 days, i hadnt left the ...
  • FabianS_Bogota
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Account (user) name change

Hi,It seems that my Spotify Premium account name, which contains a special character, creates trouble with my SpotifyConnect compatible hi-fi device.How can I have it changed?Thanks!David

  • Casual Listener
  • Hi, It seems that my Spotify Premium account name, which contains a special character, creates trouble with my SpotifyConnect compatible hi-fi device. How can I have it changed? Thanks! David
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

I am a premium custumer, why is I login as a Free.

Hello I pay for premium but when I login it says Free, Why? And I get commersials, fix this immediatly. Gun Fhager [email address removed]

  • Newbie
  • Hello  I pay for premium but when I login it says Free, Why? And I get commersials, fix this immediatly. Gun Fhager [email address removed] 
  • AntonGerland
  • Newbie
  • 306 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 306 Views
  • 2 replies
  • 0 likes

Cant subscribe to premium.

I already paid my dues. Im on postpaid, but i cant go with premium as it says there's a problem with my carrier but i dont think i have. Please do something about this. I love Spotify.

  • Casual Listener
  • I already paid my dues. Im on postpaid, but i cant go with premium as it says there's a problem with my carrier but i dont think i have. Please do something about this. I love Spotify.
  • griintut05
  • Casual Listener
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change country and use Spotify

I can't log into spotify because it wont let me change my country, says that my postal code is wrong and everything is wrong and i just need to my music I CANT RUN WITHOUT MY MUSIC SOMEONE HELP ME CHANGE THE COUNTRY bless x

  • Newbie
  • I can't log into spotify because it wont let me change my country, says that my postal code is wrong and everything is wrong and i just need to my music I CANT RUN WITHOUT MY  MUSIC SOMEONE HELP...
  • FabianS_Bogota
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Unsubscribe but still paying.

Hello, I disabled spotify premium on the day the promotion month ended. The problem is that i still payed for the next month. first my account was downgraded for a few days, but after that it went back to premium again. i kept on using spotify this m...

  • Visitor
  • Hello,   I disabled spotify premium on the day the promotion month ended. The problem is that i still payed for the next month. first my account was downgraded for a few days, but after t...
  • Maxim
  • Spotify Star
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Subscription cancelled still being charged

I cancelled my Spotify subscription and I was charged not only once, but twice this month. My account is showing that I no longer have a premium subscription yet I am still being charged?

  • Casual Listener
  • I cancelled my Spotify subscription and I was charged not only once, but twice this month. My account is showing that I no longer have a premium subscription yet I am still being charged?
  • beccac15
  • Casual Listener
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

I paid twice and nothing! i'm Still Free !!

A few days I've been trying a solution to my account on Spotify but unfortunately I can not, despite receiving notification of the credit operator via SMS on the payment act, I continue with the free User account. it pisses me off enough since there ...

  • Newbie
  • A few days I've been trying a solution to my account on Spotify but unfortunately I can not, despite receiving notification of the credit operator via SMS on the payment act, I continue with the free...
  • Maxim
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes