Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
80297 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
99622 Views
9 replies
2 likes
Plan PremiumCountryGermanyDeviceUlefone Armor 9EOperating SystemAndroid 10 I'm encountering a problem with Spotify connect. Out of nowhere, I can see a strange device in my devices screen, a JBL bluetooth box (beneath the device name it says : "Kim i...
Plan Premium Country Germany Device Ulefone Armor 9E Operating System Android 10 I'm encountering a problem with Spotify connect. Out of nowhere, I can see a s...
Moderator
2707 Views
3 replies
0 likes
Hello everyone, I am a daily user of Spotify - almost since it came out - but I have one single question for the Spotify support team. How do I block music from a specific country? I'm danish and the music I'm nearly being forced to listen to through...
Hello everyone, I am a daily user of Spotify - almost since it came out - but I have one single question for the Spotify support team. How do I block music from a specific coun...
Moderator
4319 Views
6 replies
8 likes
I am part of a familly account but no longer wish to be. If the family admin removes me how do I pay for my own account and keep all my playlists etc...?
I am part of a familly account but no longer wish to be. If the family admin removes me how do I pay for my own account and keep all my playlists etc...?
Spotify Legend
5844 Views
3 replies
0 likes
Plan - Premium duo Country - Canada and québec My Question or Issue - I bought a Spotify Premium Service card for 3 months and it does not work with my premium duo account. I was not expecting it as the card is saying that it does not work with famil...
Plan - Premium duo Country - Canada and québec My Question or Issue - I bought a Spotify Premium Service card for 3 months and it does not work with my premium duo account....
Spotify Star
304 Views
1 replies
0 likes
i got an email confirmatiom that my account is closes and can no longer be accessible. however, i tried to search it again and still showed. I want it deleted or erased asap.
i got an email confirmatiom that my account is closes and can no longer be accessible. however, i tried to search it again and still showed. I want it deleted or erased asap.
Spotify Star
476 Views
3 replies
0 likes
A month ago I purchased a special offer to get Spotify Prime for three month for only 9,99€ but my account was not upgraded. My money is gone and I tried everything written in the help section. I think the problem started because of a poor internet c...
A month ago I purchased a special offer to get Spotify Prime for three month for only 9,99€ but my account was not upgraded. My money is gone and I tried everything written in the help section. I thi...
Moderator
495 Views
3 replies
0 likes
PlanPremiumCounty India DeviceNokia g21Operating SystemAndroid My Question or Issue
Plan Premium County India Device Nokia g21 Operating System Android My Question or Issue
Spotify Star
303 Views
1 replies
0 likes
PlanFreeCountry: Japan DeviceMacbook Air (2020)Operating SystemBig Sur My Question or Issue:I have been using spotify, with a free account. I have been in Japan, and so my wifi should set my location to Japan. However, for whatever reason, when I che...
Plan Free Country: Japan Device Macbook Air (2020) Operating System Big Sur My Question or Issue: I have been using spotify, with a free account. I have been in Japan, ...
Spotify Star
614 Views
3 replies
0 likes
While looking at my spotify account I realized that my email that was listed there was not my email and actually had a typo in it. When I tried to edit it it told me that my email already was taken. I then realized that I had, had an old account that...
While looking at my spotify account I realized that my email that was listed there was not my email and actually had a typo in it. When I tried to edit it it told me that my email already was taken. ...
Spotify Star
745 Views
1 replies
0 likes
Today, it would change from Free to Premium. But at first, not me step my card and that message appeared on the screen. Mentioning, where he had not made the charge card. But I get a notice from the bank, where was debited subscription to Premium.And...
Today, it would change from Free to Premium. But at first, not me step my card and that message appeared on the screen. Mentioning, where he had not made the charge card. But I get a notice ...
Visitor
1382 Views
9 replies
1 likes
Plan - PremiumCountry - ItalyMy Question or Issue: Hi everyone! I can't log in into my spotify account.My spotify account was disabled due to a "Possibly Infringing Notification Warning no. 1". With this email they have informed me that someone repor...
Plan - Premium Country - Italy My Question or Issue: Hi everyone! I can't log in into my spotify account. My spotify account was disabled due to a "Possibly Infringing Notification ...
Gig Goer
510 Views
2 replies
0 likes
PlanFree/Country DeviceAndroidOperating SystemGalaxy A50s My Question or Issuemy shuffle, repeat and previous song buttons are missing. I have tried reinstalling the app. it's so annoying pls do something abt it. and it's a problem with my account cu...
Plan Free/ Country Device Android Operating System Galaxy A50s My Question or Issue my shuffle, repeat and previous song buttons are missing. I have tried reinstalling the app...
Spotify Star
645 Views
7 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 16.0.3 Ive had Spotify for a long time now, and i love Spotify its the only music app i use, ive paid for Spotify for a while as well i went to bed listening to music so it was working fine arou...
Plan Premium Country USA Device iPhone 11 Operating System iOS 16.0.3 Ive had Spotify for a long time now, and i love Spotify its the only music app i use, ive paid for Spotify for a ...
Moderator
365 Views
2 replies
0 likes
My husband cannot join my family plan. He's getting this message: It now tells me I can’t join another person’s plan for 12 months, so I had to get my own. You can downgrade back to what you had before. Device(iPhone 8, Samsung Galaxy 9, Macbook Pro ...
My husband cannot join my family plan. He's getting this message: It now tells me I can’t join another person’s plan for 12 months, so I had to get my own. You can downgrade back...
Roadie
283 Views
1 replies
0 likes
PlanPremiumCountryCanada DeviceMultipleOperating SystemiOS, Android, and Windows My Question or IssueI have hit the 5 device limit for downloads in my account. My Android phone recently had a major OS update that wiped all my data from the device. Wh...
Plan Premium Country Canada Device Multiple Operating System iOS, Android, and Windows My Question or Issue I have hit the 5 device limit for downloads in my account. M...
Roadie
295 Views
1 replies
0 likes
Someone stole my CC info and opened up an account with Spotify almost a year ago. I have attempted multiple times to message with spotify customer service reps. The last time in November 2022 they told me the had found the fraudelnt account and would...
Someone stole my CC info and opened up an account with Spotify almost a year ago. I have attempted multiple times to message with spotify customer service reps. The last time in November 2022 they to...
Moderator
314 Views
1 replies
0 likes
Since a couple days, every time I open Spotify after starting my computer it asks me for my password, even though I changed it because of this. Should I be concerned?
Since a couple days, every time I open Spotify after starting my computer it asks me for my password, even though I changed it because of this. Should I be concerned?
Moderator
342 Views
1 replies
0 likes
PlanPremiumHong Kong to Singapore DeviceMacbook ProOperating SystemmacOS As a premium, family account owner, I'm trying to invite my wife to the family account. Despite entering identical addresses I'm told we need to be in the same country and the a...
Plan Premium Hong Kong to Singapore Device Macbook Pro Operating System macOS As a premium, family account owner, I'm trying to invite my wife to the family account. Desp...
Moderator
271 Views
1 replies
0 likes
I have plan duo and my account is paid thru smart communication
I have plan duo and my account is paid thru smart communication
Moderator
625 Views
3 replies
0 likes
Avec mon conjoint nous avons un compte duo, chacun une adresse mail de connexionHors quand il écoute la musique, moi je ne peux pas écouter la mienne, de plus il a accès a mes titres etc… Ça beug depuis qu’on a changé de téléphone tous les 2.Il y a t...
Avec mon conjoint nous avons un compte duo, chacun une adresse mail de connexion Hors quand il écoute la musique, moi je ne peux pas écouter la mienne, de plus il a accès a mes titres etc… Ça beug...
Moderator
703 Views
3 replies
0 likes
