Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Bittencourt
  • Spotify Star
  • 178904 Views
  • 190 replies
  • 13 likes
  • Account
    Free
  • 178904 Views
  • 190 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11624 Views
  • 6 replies
  • 11 likes
  • Security
  • 11624 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517730 Views
  • 986 replies
  • 113 likes
  • Account
  • 517730 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126338 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126338 Views
  • 74 replies
  • 12 likes

Superuser Contribution [Other] Loging In

I can't log in to spotify on anything. I tied to log in to spotify on my desk top computer but it wouldn't work. So I looked at my phone's spotify. But it loged me out for some reason. When I tried to log in with the same info it would not let me in....

  • Visitor
  • I can't log in to spotify on anything. I tied to log in to spotify on my desk top computer but it wouldn't work. So I looked at my phone's spotify. But it loged me out for some reason. When I tried t...
  • Yordan
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • Other
  • 250 Views
  • 1 replies
  • 0 likes

Merge accounts/Playlists?

Hi, on my free plan I have a couple of private playlists created (we call it A) I want to transfer them to my other account where I used "Free 3 month premium" (we call it B) and delete "A" completely afterward. How to do it?

  • Visitor
  • Hi, on my free plan I have a couple of private playlists created (we call it A) I want to transfer them to my other account where I used "Free 3 month premium" (we call it B) and delete "A" completel...
  • Maxim
  • Spotify Star
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

Superuser Contribution I dont get all of my pre payd card in the account

I have used pre payd card and can se that the price say 297 NOK i recept but the price on the pre payd card i 330 NOK. The same is for prepayd cact with value 110 NOK but recept is 99 NOKWhy is 33 NOK transmitted to my account

  • Visitor
  • I have used pre payd card and can se that the price say 297 NOK i recept but the price on the pre payd card i 330 NOK. The same is for prepayd cact with value 110 NOK but recept is 99 NOK Why is 33 ...
  • Lyubka
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Profile and Artist Page with same name may be confusing

My Question or Issue Hi, i have a profile and an artist page with same name "Nitya & Ninad"artist page is verified via tunecorenow since i think that may be confusing i would like to change my profile name but i dont know if that can have some effect...

  • Visitor
  •     My Question or Issue   Hi,   i have a profile and an artist page with same name "Nitya & Ninad" artist page is verified via tunecore now since i think that may be ...
  • Luan
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution When registering an account, I mixed up the mail and wrote the mail of a st

When registering an account, I mixed up the mail and wrote the mail of a stranger whom I don’t even know. And I don't remember the password. But I have access to the account through a computer. Perhaps this can serve as evidence. I would not like to ...

  • Newbie
  • When registering an account, I mixed up the mail and wrote the mail of a stranger whom I don’t even know. And I don't remember the password. But I have access to the account through a computer. Perha...
  • MihailY
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify change of direct debit instructions (UK) does not work.

The belowmentioned "update" button is not available.To update or change your payment details:Log in to your account page.Under Your plan, click UPDATE next to your payment method.Enter a new payment method.

  • Visitor
  • The belowmentioned "update" button is not available. To update or change your payment details: Log in to your account page. Under Your plan, click UPDATE next to your payment method. Enter a ne...
  • MihailY
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

como conectar minha conta em outro dispositivo

minha conta esta no notebook gostaria de conectar no celular a mesma conta tem como fazer esta açao

  • Visitor
  • minha conta esta no notebook gostaria de conectar no celular a mesma conta tem como fazer esta açao
  • Bittencourt
  • Spotify Star
  • 9303 Views
  • 1 replies
  • 0 likes
  • 9303 Views
  • 1 replies
  • 0 likes

Ao atualizar dados de pagamento solicita a senha emitida pelo banco

O site solicita a senha emitida ao cartão do banco para atualizar os dados de pagamento. Nunca me deparei com tal solicitação em outros sites que tenho assinatura.

  • Visitor
  • O site solicita a senha emitida ao cartão do banco para atualizar os dados de pagamento. Nunca me deparei com tal solicitação em outros sites que tenho assinatura.
  • Bittencourt
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Why am I getting ads when I’m paying $14.99 per month.. was told ad free !

I dislike ads that’s why I signed up … seems a waste of money as so many ads, 3 in a row at times!! I’m considering cancelling my subscription as it’s not what is advertised on Spotify ads!! I’m paying for Premium.. ad free listening!!

  • Visitor
  • I dislike ads that’s why I signed up … seems a waste of money as so many ads, 3 in a row at times!! I’m considering cancelling my subscription as it’s not what is advertised on Spotify ads!! I’m p...
  • Bittencourt
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Can I transfer two profiles from a Family Premium to a Duo Premium?

We currently have a Family Premium subscription with only two users and would like to downgrade to a Duo Premium subscription. Is it possible to transfer these two profiles to the Duo Premium without losing anything?

  • Visitor
  • We currently have a Family Premium subscription with only two users and would like to downgrade to a Duo Premium subscription. Is it possible to transfer these two profiles to the Duo Premium without...
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Hello! Want to change email to old account email

Hello! I had two accounts-- let's call them A and B. I deleted account A, and now I want to change the email associated with account B to the email I had previously used for account A. But, when I try to do this, I get a message saying the email is a...

  • Newbie
  • Hello! I had two accounts-- let's call them A and B. I deleted account A, and now I want to change the email associated with account B to the email I had previously used for account A. But, when I tr...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Familie abonnement problemen

Hoi, telkens als mijn dochter spotify gebruikt wordt ik er uitgegooid.hoe los ik dit op

  • Visitor
  • Hoi,   telkens als mijn dochter spotify gebruikt wordt ik er uitgegooid. hoe los ik dit op  
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan unable to add someone

I have joined the Duo plan but unable to add my partner. I originally joined Spotify in Ireland which is my billing address. I have now moved to Belgium living with my boyfriend. I have tried to add him but when I verify the address and invite him , ...

  • Casual Listener
  • I have joined the Duo plan but unable to add my partner. I originally joined Spotify in Ireland which is my billing address. I have now moved to Belgium living with my boyfriend. I have tried to a...
  • Maxim
  • Spotify Star
  • 419 Views
  • 3 replies
  • 0 likes
  • 419 Views
  • 3 replies
  • 0 likes

Superuser Contribution i can’t log in because my email has expired and i don’t know my password

my old email address has expired, and i am unable to change it on the web player because i don’t know the password the the account. This is very upsetting as i can’t log into spotify on my phone as i can only use it through my laptop and i am paying ...

  • Visitor
  • my old email address has expired, and i am unable to change it on the web player because i don’t know the password the the account. This is very upsetting as i can’t log into spotify on my phone as i...
  • Yordan
  • Moderator
  • 639 Views
  • 1 replies
  • 0 likes
  • Account
  • 639 Views
  • 1 replies
  • 0 likes