Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
286845 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540042 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129582 Views
74 replies
12 likes
Hello! I'm having a trouble to subscript a month. and while I'm done putting my credit card information it said that my bank is having a bad day. it happened to me so many times and I talked to my bank teller if my card can transact in purchasing app...
Hello! I'm having a trouble to subscript a month. and while I'm done putting my credit card information it said that my bank is having a bad day. it happened to me so many times and I talked to ...
Community Legend
223 Views
1 replies
0 likes
I got SPOTIFY through apple for my iPad. I have always made it a one month subscription- Apple even shows it as a non auto renewal, yet I'm getting charged monthly anyway. SPOTIFY shows it will auto charge me for premium AGAIN next month even though ...
I got SPOTIFY through apple for my iPad. I have always made it a one month subscription- Apple even shows it as a non auto renewal, yet I'm getting charged monthly anyway. SPOTIFY shows it will auto ...
Newbie
379 Views
2 replies
1 likes
Bonjour étant donné que Spotify n'a pas de service Hotline je m'adresse directement à vous communauté. J'avais payer un abonnement Premium mais avec l'offre des 9.99€ pour 3 mois. Sauf qu'entre temps mon téléphone m'a lâché et ducoup j'ai dû me recon...
Bonjour étant donné que Spotify n'a pas de service Hotline je m'adresse directement à vous communauté. J'avais payer un abonnement Premium mais avec l'offre des 9.99€ pour 3 mois. Sauf qu'entre temps...
Community Legend
274 Views
1 replies
0 likes
Intrigued by the "Premium for Family" option, I went check it out and in 3 clicks Spotify had taken $18 of my money because they already had my details saved from my premium subscription which they sneakily noted in small black print above a big brig...
Intrigued by the "Premium for Family" option, I went check it out and in 3 clicks Spotify had taken $18 of my money because they already had my details saved from my premium subscription which they s...
Composer
272 Views
1 replies
0 likes
I'm a paying premium user but since I updated the app I lost all my premium featuresWhat to do?
I'm a paying premium user but since I updated the app I lost all my premium features What to do?
Composer
247 Views
1 replies
0 likes
So upgraded from premium to family last month, was some issues with the bank so we had to update the bankinginfo and got to buy family again. But here is the problem, now spotify even took money for the premium part and that is bs.Since it is impossi...
So upgraded from premium to family last month, was some issues with the bank so we had to update the bankinginfo and got to buy family again. But here is the problem, now spotify even took money for ...
Casual Listener
286 Views
2 replies
0 likes
Hi!I Would like to change the username of my account because the brand now has a different name. https://noisey.vice.com/alpsI would like to change https://play.spotify.com/user/noisey_alpsinto https://play.spotify.com/user/noisey_austriaAny possibil...
Hi! I Would like to change the username of my account because the brand now has a different name. https://noisey.vice.com/alps I would like to change https://play.spotify.com/user...
Spotify Star
329 Views
1 replies
0 likes
Hey,Trying to change the country on my account but it doesn't show the list of other countries. Can anyone help? thanks!
Hey, Trying to change the country on my account but it doesn't show the list of other countries. Can anyone help? thanks!
Community Legend
333 Views
1 replies
0 likes
Hi all,I am trying to cancel my Premium subscription but I do not remember the email account, username or password I used to create my account. Premium charges come to my credit card statement every month for the last year. How can I stop this?F.
Hi all, I am trying to cancel my Premium subscription but I do not remember the email account, username or password I used to create my account. Premium charges come to my credit card statement ever...
Community Legend
1049 Views
4 replies
0 likes
I have forgotten my email and username for my premium Spotify account and I want to delete it. How do I do this?
I have forgotten my email and username for my premium Spotify account and I want to delete it. How do I do this?
Roadie
488 Views
3 replies
0 likes
This summer I subscribed for Spotify premium using the deal that was offered ($4 for 3 months). I've been trying to cancel the subscription, but it's not letting me do so. Does Spotify take away the premium status when the deal ends or is there somet...
This summer I subscribed for Spotify premium using the deal that was offered ($4 for 3 months). I've been trying to cancel the subscription, but it's not letting me do so. Does Spotify take away the ...
Roadie
210 Views
1 replies
0 likes
I have a premium 1 year subscription. I can't log in to my account. I get error code 3. Yes I do log in using facebook. No deleting the spotify app on facebook and re-adding it doesn't work. No re-installing apps on various devices does not work. Som...
I have a premium 1 year subscription. I can't log in to my account. I get error code 3. Yes I do log in using facebook. No deleting the spotify app on facebook and re-adding it doesn't work. No re-in...
Newbie
333 Views
2 replies
0 likes
I'm trying to use my American Express card to pay for premium so I can go offline for a flight I have tomorrow. I know that some people have had this problem but I have no alternative method of payment. Can someone help me reset what ever is happenin...
I'm trying to use my American Express card to pay for premium so I can go offline for a flight I have tomorrow. I know that some people have had this problem but I have no alternative method of payme...
Regular
443 Views
1 replies
0 likes
Hey all, I purchased premium with the student discount, and as I was verifying my school that I go to I recieved a text that a transaction had been processed.. which was by spotify. Now if I look at my account I am not a premium member. I don't want ...
Hey all, I purchased premium with the student discount, and as I was verifying my school that I go to I recieved a text that a transaction had been processed.. which was by spotify. Now if I look at ...
Spotify Star
231 Views
1 replies
0 likes
I want my email that is currently being used to sign in with the log in with facebook feature to be seperate from facebook and the help steps said to contact thru email to get that email removed from facebook login, so I can create a new account with...
I want my email that is currently being used to sign in with the log in with facebook feature to be seperate from facebook and the help steps said to contact thru email to get that email removed from...
Spotify Star
306 Views
1 replies
0 likes
I've been a loyal Spotify Free user for two straight years now and I want to subscribe, but I'm too late for the 99 cent deal. Will it be back for Christmas or will I have to wait till NEXT SUMMER? I've finally had it with the adds and limited skippi...
I've been a loyal Spotify Free user for two straight years now and I want to subscribe, but I'm too late for the 99 cent deal. Will it be back for Christmas or will I have to wait till NEXT SUMMER? I...
Spotify Star
2064 Views
1 replies
0 likes
Hello, We are a startup distribution comapny and are looking to setup an account with spotify please tell me the step needed to do this. Thank you!!
Hello, We are a startup distribution comapny and are looking to setup an account with spotify please tell me the step needed to do this. Thank you!!
Spotify Star
258 Views
1 replies
0 likes
Thay charged me 5.99 just try to make student account
Thay charged me 5.99 just try to make student account
Spotify Star
11123 Views
1 replies
0 likes
I cancelled my account and a payment was taking out on my bank please refund my money
I cancelled my account and a payment was taking out on my bank please refund my money
Spotify Star
793 Views
1 replies
0 likes
Casual Listener
787 Views
1 replies
0 likes
