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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82136 Views

9 replies

2 likes

Account
Login
  • 82136 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657618 Views

13 replies

4 likes

Account
  • 657618 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739038 Views

18 replies

29 likes

  • 739038 Views
  • 18 replies
  • 29 likes

Solved!! cancel my family plan

I still have my individual premium subscription (I've canceled it already and it will expire by the end of the month). I wanted to see the new family premium option and I hit go by accident. Now I can't accept the premium offered by my family (since ...

Casual Listener

I still have my individual premium subscription (I've canceled it already and it will expire by the end of the month). I wanted to see the new family premium option and I hit go by accident. Now I ca...

wilzun

Casual Listener

339 Views

2 replies

0 likes

Premium
  • 339 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to get good recommendations fast

So I am new to Spotify - Free version- (I know it seems weird) but Not at all new to online music services. I have tried all the rest and like different things about each but have been really happy using Google Play music for the past couple years. M...

Casual Listener

So I am new to Spotify - Free version- (I know it seems weird) but Not at all new to online music services. I have tried all the rest and like different things about each but have been really happy u...

Anyk17

Spotify Star

619 Views

3 replies

0 likes

  • 619 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reclaim payment

I got charged 14,99 € when i was on my 3 premium months for 0,99 € , this happened on day 18/08/2016, now my bank says that is in standby.I had the exact money to pay my net company, now i have 15 € less, wich minds that i can't pay my net company, i...

Newbie

I got charged 14,99 € when i was on my 3 premium months for 0,99 € , this happened on day 18/08/2016, now my bank says that is in standby.I had the exact money to pay my net company, now i have 15 € ...

Mara_F

Roadie

265 Views

1 replies

0 likes

Account
Premium
Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Facebook account with premium deleted

Does Spotify could still Take Money From me Or was the spotify premium Account and the contract Both deleted Too?

Newbie

Does Spotify could still Take Money From me Or was the spotify premium Account and the contract Both deleted Too?

Hubo

Community Legend

207 Views

1 replies

0 likes

Account
Login
Premium
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot password & no access to email

My customer set up their spotify with an old email address they dont have access to any more. They have also forgotten their password. What are their options?

Newbie

My customer set up their spotify with an old email address they dont have access to any more. They have also forgotten their password. What are their options?

Mara_F

Roadie

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Ads running on Premium account

Hello, I've been on the (student) premium account for years and have not had any problems until two days ago ads started running on all of my devices (mac, iphone, web player). I tried re-logging in, double checked my account details - payment did go...

Newbie

Hello,   I've been on the (student) premium account for years and have not had any problems until two days ago ads started running on all of my devices (mac, iphone, web player). I tried re-lo...

Bearfootrecords

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Gift card abroad

I have an Italian account and I am trying to buy a gift card for my boyfriend who lives in Germany...I am currently in Germany, but I cannnot finalize the payment, I tried both from the Italian and German web sites. Is it possible to purchase the car...

Casual Listener

I have an Italian account and I am trying to buy a gift card for my boyfriend who lives in Germany...I am currently in Germany, but I cannnot finalize the payment, I tried both from the Italian and G...

user-removed

Not applicable

560 Views

1 replies

0 likes

Other
Premium
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution My profile cannot by found by others

Hi - I have upgraded to a premium membership. I am logged in via my Facebook profile. My problem is that my friends cannot find my profile and e.g. share a playlist with me. What should I do to make this happen?

Newbie

Hi - I have upgraded to a premium  membership. I am logged in via my Facebook profile. My problem is that my friends cannot find my profile and e.g. share a playlist with me. What should I do to...

Mara_F

Roadie

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Add support for Google ChromeCast

Es wird angepriesen, aller 1/2 Stunde Werbung, dann kostenloses Musikhören. Ich höre aller 15 Minuten Werbung. Warum?

Newbie

Es wird angepriesen, aller 1/2 Stunde Werbung, dann kostenloses Musikhören. Ich höre aller 15 Minuten Werbung. Warum?

EthanS1

Community Legend

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium per errore

Come posso avere il rimborso ho attivato Spotify premium con Vodafone per errore ho contattato già il servizio clienti ma mi hanno detto che è possibile. Ma credo che ci sia un diritto di recesso. Help me

Newbie

Come posso avere il rimborso ho attivato Spotify premium con Vodafone per errore ho contattato già il servizio clienti ma mi hanno detto che è possibile. Ma credo che ci sia un diritto di recesso. He...

Mara_F

Roadie

701 Views

1 replies

0 likes

  • 701 Views
  • 1 replies
  • 0 likes

I have a spotify for family account, but when I log in it shows a free account?

I have upgraded my account to a family account, but when I log into my account it shows that I have a free account and that spotify premium is missing me? See the attached screenshot (in dutch, sorry)

Casual Listener

I have upgraded my account to a family account, but when I log into my account it shows that I have a free account and that spotify premium is missing me? See the attached screenshot (in dutch, sorry)

Glennfranklin

Casual Listener

494 Views

4 replies

0 likes

  • 494 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify me ha cambiado todas mis canciones favoritas por otras

Buenos dias, Utilizo con asiduidad la caracteristica de marcar canciones favoritas, de modo que todo el contenido de mis playlist lo marco de este modo para tenerlo mezclado y poder escuchar un "sufle". Hace unos dias fuy a mirar mi lista de cancione...

Casual Listener

Buenos dias,   Utilizo con asiduidad la caracteristica de marcar canciones favoritas, de modo que todo el contenido de mis playlist lo marco de este modo para tenerlo mezclado y poder esc...

FrBosquet

Casual Listener

765 Views

2 replies

0 likes

  • 765 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium ended too soon

I upgraded to premium student discount in March and it said it was for 12 months, it's only been 5 and I was charged the full 10 dollars earlier this week. Has this happened to anyone else? If so, how did you resolve it?

Newbie

I upgraded to premium student discount in March and it said it was for 12 months, it's only been 5 and I was charged the full 10 dollars earlier this week. Has this happened to anyone else? If so, ho...

user-removed

Not applicable

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

1 Year Family Premium

Hi Spotify! Is there a 1 year subscription for Family Premium? How much would that be? Thanks! Raine

Newbie

Hi Spotify!   Is there a 1 year subscription for Family Premium? How much would that be?  Thanks!     Raine 🙂

rjsoderlund

Newbie

11977 Views

2 replies

1 likes

Premium
  • 11977 Views
  • 2 replies
  • 1 likes

Student

I subscribed as a student thinking as a high school "student" I had qualified it took my money and I am not on premium how do I get a refund so I can subscribe the full 10$

Newbie

I subscribed as a student thinking as a high school "student" I had qualified it took my money and I am not on premium how do I get a refund so I can subscribe the full 10$

kbrooksc

Community Legend

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

student offer

I paid for student offer but I didn't receive the offer on app, I checked my bank account on my laptop and it says I was charged from the student offer , I did what community says to Log out and uninstall but I still doesn't work , I also checked sub...

Newbie

I paid for student offer but I didn't receive the offer on app, I checked my bank account on my laptop and it says I was charged from the student offer , I did what community says to Log out and unin...

kbrooksc

Community Legend

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Student account

I am trying to get my student discount but it won't verify that I am a student even though I tried signing up while sitting in my dorm on campus.

Casual Listener

I am trying to get my student discount but it won't verify that I am a student even though I tried signing up while sitting in my dorm on campus.

kbrooksc

Community Legend

402 Views

4 replies

0 likes

  • 402 Views
  • 4 replies
  • 0 likes

Superuser Contribution Auto subcribe didn't work.Now back to free version.

Hi. I've been subcribed to spotify premium since last year but last month it cant renew the subscription because there was not enough balance in my account. Now, it has enough balance, i checked my subscription status yesterday and it stated that i'v...

Newbie

Hi. I've been subcribed to spotify premium since last year but last month it cant renew the subscription because there was not enough balance in my account. Now, it has enough balance, i checked my s...

Mara_F

Roadie

253 Views

1 replies

0 likes

Account
Free
Login
Premium
Security
Subscription
  • 253 Views
  • 1 replies
  • 0 likes

I am already on Spark free wifi for months and suddenly I receive an invoice for $12.99 from Spotify

Hi - why would Spotify suddenly charge me $12.99 last month when I already have free premium spotify with Spark? Then Spark send me a text and say to get your Spotify premium on us cancel your current subscritpion with Spark. I go into my Spotify acc...

Newbie

Hi - why would Spotify suddenly charge me $12.99 last month when I already have free premium spotify with Spark? Then Spark send me a text and say to get your Spotify premium on us cancel your curren...

kbrooksc

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes