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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 351337 Views
  • 901 replies
  • 105 likes
  • Account
  • 351337 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152036 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152036 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88205 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88205 Views
  • 68 replies
  • 10 likes

Stiifed for one months premium payment

Hi My credit card is correctly charged for two separate accounts. Although themoney has beendrawn (and the billpaid) via my credit cardoneof the accounts has been taken from PREMIUM to FREE. You have a really good product by you support is like ape**...

  • Newbie
  • Hi  My credit card is correctly charged for two separate accounts. Although themoney has beendrawn (and the billpaid) via my credit cardoneof the accounts has been taken from PREMIUM to FREE. Y...
  • Taylor
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Subscription Didnt Cancel?

So I started using Spotify premium when I saw that they were doing premium for 3 months at only a $1 cost. So I was like **bleep** yeah. I purchased it and then went to the account details because I didn't want it after those 3 months were out. So I ...

  • Casual Listener
  • So I started using Spotify premium when I saw that they were doing premium for 3 months at only a $1 cost. So I was like **bleep** yeah. I purchased it and then went to the account details because I ...
  • sandra_farenhor
  • Newbie
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Quiero darme de BAJA

Tengo problemas con mi usuario no puedo entrar, y no puedo contactar de ninguna manera. Necesito solución.

  • Casual Listener
  • Tengo problemas con mi usuario no puedo entrar, y no puedo contactar de ninguna manera. Necesito solución.
  • Lorena18
  • Casual Listener
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login from iPhone/iPad app as app thinks I am from abroad

Can't login from iPhone/iPad app as app says that I can only use Spotify from abroad for up to 14 dayes. The issue is that I am at home and not abroad. I have checked my account settings and they say gb (United Kingdom) and to be sure I have reset it...

  • Casual Listener
  • Can't login from iPhone/iPad app as app says that I can only use Spotify from abroad for up to 14 dayes. The issue is that I am at home and not abroad.  I have checked my account settings and t...
  • RobertHales
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

NO PUEDO SINCRONIZAR MIS ARCHIVOS LOCALES OFFLINE

Hola a todos!Tengo un problema y es que desde hace un tiempo mi cuenta premium, al agregar a alguna playlist algunas de mis canciones de archivos locales, no me permite sincronizarlas para escucharlas offline e incluso no puedo oirlas desde otros dis...

  • Visitor
  • Hola a todos! Tengo un problema y es que desde hace un tiempo mi cuenta premium, al agregar a alguna playlist algunas de mis canciones de archivos locales, no me permite sincronizarlas para escuchar...
  • user-removed
  • Not applicable
  • 584 Views
  • 3 replies
  • 1 likes
  • Account
  • 584 Views
  • 3 replies
  • 1 likes

My country settings are both GB and Italy and I can't join Family premium.

I am trying to join my brother's premium for family but I can't because I have found out that my account is not updated with the right country setting as it says GB instead of Italy. I have already checked my facebook account and it has the right inf...

  • Newbie
  • I am trying to join my brother's premium for family but I can't because I have found out that my account is not updated with the right country setting as it says GB instead of Italy.   I ...
  • osornios
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 145 Views
  • 1 replies
  • 0 likes

Incorrect email address and unable to reset password

My Spotify account is linked to my Facebook account, however the email address showing on my Spotify account is no longer valid and has not been tied to Facebook for years. The email address on Facebook is correct, and the information on the Facebook...

  • Newbie
  • My Spotify account is linked to my Facebook account, however the email address showing on my Spotify account is no longer valid and has not been tied to Facebook for years.  The email address on...
  • osornios
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Want to cancel Premium, but paid today...

After bebefiting from a 3 month trial, i was fully charged today for the premium account. If i cancel my acocunt now, will i benefit from the month i just payed or will i loose what i just payed for ? Ideally, i would like to be refunded at the same ...

  • Newbie
  • After bebefiting from a 3 month trial, i was fully charged today for the premium account. If i cancel my acocunt now, will i benefit from the month i just payed or will i loose what i just payed for ...
  • osornios
  • Spotify Star
  • 212 Views
  • 3 replies
  • 0 likes
  • 212 Views
  • 3 replies
  • 0 likes

Payments and subscriptions

I purchased premium and have been charged twice. When I go to cancel its not giving me the option and telling me im still getting spotify for free when obviously im not because ive been charged twice! I want to completely cancel my account!

  • Newbie
  • I purchased premium and have been charged twice. When I go to cancel its not giving me the option and telling me im still getting spotify for free when obviously im not because ive been charged twice...
  • kbrooksc
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Email and Password

So my current email has been shut down and I am unable to access my email to change my password because I forgot it so what do I do?

  • Newbie
  • So my current email has been shut down and I am unable to access my email to change my password because I forgot it so what do I do?
  • kbrooksc
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Still on free trial - want to go straight to Premium at the end of the trial

I am currently still on my free 3 months of Spotify (I will be billed the $9.99 on 9/22) but instead of being billed $9.99 for a regular account, I wanted to just start a Premium account on that day but I can't find any infromation on how to do that....

  • Newbie
  • I am currently still on my free 3 months of Spotify (I will be billed the $9.99 on 9/22) but instead of being billed $9.99 for a regular account, I wanted to just start a Premium account on that...
  • kbrooksc
  • Community Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Switched Banks, Spotify Charged My Old Account

So, I switched banks and Spotify charged my old account, causing that account to over draft. Now the bank is charging me an over draft fee of $35. Is there a way Spotify can refund my old account and charge my new bank account twice this month (to ma...

  • Newbie
  • So, I switched banks and Spotify charged my old account, causing that account to over draft.  Now the bank is charging me an over draft fee of $35.  Is there a way Spotify can refund my old...
  • kbrooksc
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Re: premium wont show up

Spotify has charged my account for premium and I can't seem to get it to change the premium from free. I have tried all the different workarounds with no effect. And I can't seem to contact Spotify directly. So at this point I will cancel my subscrip...

  • Newbie
  • Spotify has charged my account for premium and I can't seem to get it to change the premium from free. I have tried all the different workarounds with no effect. And I can't seem to contact Spotify d...
  • kbrooksc
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

I need help

They charged me $9.99 and I can't use Spotify offline, why can't I?

  • Casual Listener
  • They charged me $9.99 and I can't use Spotify offline, why can't I?
  • alsjanitorial1
  • Casual Listener
  • 171 Views
  • 5 replies
  • 1 likes
  • 171 Views
  • 5 replies
  • 1 likes

Paying via Paysafe from a non-spotify country

So I will be in Romania for a while. I registered with Spotify Free in the UK and now I want to upgrade, but I do not have a credit or debit card. While on vacation, I can purchase a PaySafe card. Will it work to pay via paysafe from Romania?

  • Newbie
  • So I will be in Romania for a while. I registered with Spotify Free in the UK and now I want to upgrade, but I do not have a credit or debit card. While on vacation, I can purchase a PaySafe card. Wi...
  • osornios
  • Spotify Star
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

incorrect subsciption

Hey Spotify, I would like to seek your help on changing my subscription. I accidentally purchaseed 1 year subscription instead of monthly basis. I am not sure if I will be using this for the entire year so can we hve this converted to monthly? Thank ...

  • Newbie
  • Hey Spotify, I would like to seek your help on changing my subscription. I accidentally purchaseed 1 year subscription instead of monthly basis. I am not sure if I will be using this for the entire y...
  • kbrooksc
  • Community Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 102 Views
  • 1 replies
  • 0 likes

Can't cancel subscription

I was charged about $10 for this month however I never subscribed for the premium and when I go to try and cancel it it doesn't have an option for that. The only thing it allows for is to upgrade to premium?

  • Newbie
  • I was charged about $10 for this month however I never subscribed for the premium and when I go to try and cancel it it doesn't have an option for that. The only thing it allows for is to upgrade to ...
  • kbrooksc
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Premium

I cancelled Spotify Premium two weeks ago and just got charged this month again. How do I stop these charges? It's just annoying at this stage?

  • Newbie
  • I cancelled Spotify Premium two weeks ago and just got charged this month again. How do I stop these charges? It's just annoying at this stage?
  • kbrooksc
  • Community Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Having money debited from my account but not registering on my account as premium

Wanting to cancle this payment as I can't find the account that it is linked to... The reference on the most recent bank statement is ref no. 082400322629Please help !

  • Newbie
  • Wanting to cancle this payment as I can't find the account that it is linked to... The reference on the most recent bank statement is ref no. 082400322629 Please help !
  • kbrooksc
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Updraged to Premium but nothing happened

hi! I upgraded to premium using my itunes acc but nothing happened, my spotify's still on free mode, what to do?

  • Visitor
  • hi! I upgraded to premium using my itunes acc but nothing happened, my spotify's still on free mode, what to do?
  • kbrooksc
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 112 Views
  • 1 replies
  • 0 likes