Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
287732 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540446 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129614 Views
74 replies
12 likes
I just got a new phone and when I log in through my fb none of my play list come up and It says I don't have premium anymore?? Someone please help
I just got a new phone and when I log in through my fb none of my play list come up and It says I don't have premium anymore?? Someone please help
Not applicable
208 Views
1 replies
0 likes
I signed up for the free trial on my phone, and I want to cancel it but when i go on Spotify on my PC (yes I am on the right account) when i click on subscriptions it says "try premium for 30 days" and doesn't state that I am already paying and am a ...
I signed up for the free trial on my phone, and I want to cancel it but when i go on Spotify on my PC (yes I am on the right account) when i click on subscriptions it says "try premium for 30 days" a...
Newbie
241 Views
1 replies
0 likes
I'm a student and signed up for the Premium membership with my student discount. I was approved, entered my payment info, and have a receipt. However, my account didn't upgrade and is still prompting me to do so. I tried logging out and back in, and ...
I'm a student and signed up for the Premium membership with my student discount. I was approved, entered my payment info, and have a receipt. However, my account didn't upgrade and is still prompting...
Not applicable
264 Views
2 replies
0 likes
I have a premium subscribtion for a while and all of a sudden it's saying I have a free subscription
I have a premium subscribtion for a while and all of a sudden it's saying I have a free subscription
Spotify Star
378 Views
5 replies
0 likes
Hey, I was wondering if you are able to cancel my subscription and put the 10 dollars back on my card because today I was billed and I tried unsubscribing quit a few times and it didn't work I guess
Hey, I was wondering if you are able to cancel my subscription and put the 10 dollars back on my card because today I was billed and I tried unsubscribing quit a few times and it didn't work I guess
Spotify Star
199 Views
1 replies
0 likes
I cancelled my premium account (it was **bleep**!) on or around August 29th however as of today I was charged for Premium again! And to make matters worse I got charged for Premium PLUS am getting ads! I want my money back now! I am filing a grievanc...
I cancelled my premium account (it was **bleep**!) on or around August 29th however as of today I was charged for Premium again! And to make matters worse I got charged for Premium PLUS am getting ad...
Spotify Star
188 Views
1 replies
0 likes
Eu tinha uma conta antiga no email gustavo@infratecnica.com.br, porém não conseguia conectar com o facebook, essa conta era premium. Como eu queria conectar com o facebook eu criei uma nova conta que free, agora eu tentei fazer o update porém o spoti...
Eu tinha uma conta antiga no email gustavo@infratecnica.com.br, porém não conseguia conectar com o facebook, essa conta era premium. Como eu queria conectar com o facebook eu criei uma nova conta que...
Spotify Star
357 Views
1 replies
0 likes
Hi so I have been using my student discount for almost a year (i think) now and I have recently made a new account, I'm currantly on the 30 days free contract but I can not get my student discount on my new account even though I have already cancelle...
Hi so I have been using my student discount for almost a year (i think) now and I have recently made a new account, I'm currantly on the 30 days free contract but I can not get my student discount on...
Spotify Star
255 Views
1 replies
0 likes
Spotify has suspended my premium account because it says there'a a problem with my card. There is not a problem with my card. I've tried a second card and get the same message. Shame, but there are other services that will take my money. Farewell Spo...
Spotify has suspended my premium account because it says there'a a problem with my card. There is not a problem with my card. I've tried a second card and get the same message. Shame, but there are o...
Spotify Star
215 Views
1 replies
0 likes
Fiz minha inscrição no aplicativo enquanto estava de viagem para os USA. No entanto, moro no Brasil e ao tentar editar perfil para o CEP brasileiro, ele coloca como CEP invalido, mesmo a opção de país estando como Brasil. Pelo mesmo motivo, não consi...
Fiz minha inscrição no aplicativo enquanto estava de viagem para os USA. No entanto, moro no Brasil e ao tentar editar perfil para o CEP brasileiro, ele coloca como CEP invalido, mesmo a opção de paí...
Spotify Star
463 Views
1 replies
0 likes
Hi I have a account and i know that my son have been in to it. Now when i log in i see his name and facebook picture in the upper right and i can't change it to my name and picture. How do i change it back? Helene
Hi I have a account and i know that my son have been in to it. Now when i log in i see his name and facebook picture in the upper right and i can't change it to my name and picture. How ...
Casual Listener
15075 Views
180 replies
0 likes
Bom dia,Já foi confirmado o meu pagamento por boleto, mas não consigo ainda o acesso premium.O que devo fazer?
Bom dia, Já foi confirmado o meu pagamento por boleto, mas não consigo ainda o acesso premium. O que devo fazer?
Newbie
888 Views
7 replies
0 likes
Devices that are not mine (Two PS4s) have appeared under devices available for my Spotify Premium account and I don't own a PS4. I fear my account might be shared and I have already changed my password, but I don't know if this will have them re-logi...
Devices that are not mine (Two PS4s) have appeared under devices available for my Spotify Premium account and I don't own a PS4. I fear my account might be shared and I have already changed my passwo...
Casual Listener
339 Views
2 replies
0 likes
Cannot redeem gift code. Please advise what to do next????
Cannot redeem gift code. Please advise what to do next????
Casual Listener
266 Views
2 replies
0 likes
I signed up to Spotify Premium as part of the Free Chromecast deal. I received my voucher code. Tried to use it in the Google Store: error, this voucher code has already been redeemed. Now I know that I haven't redeemed a code yet unless I did it in ...
I signed up to Spotify Premium as part of the Free Chromecast deal. I received my voucher code. Tried to use it in the Google Store: error, this voucher code has already been redeemed....
Casual Listener
431 Views
4 replies
0 likes
I tried to cancel my Spotify Premium account weeks ago. I followed the prompt several times, and even got the page saying that I was done and free to go back anytime. However, my account stayed Premium. I contacted the support staff, who said they ca...
I tried to cancel my Spotify Premium account weeks ago. I followed the prompt several times, and even got the page saying that I was done and free to go back anytime. However, my account stayed Premi...
Newbie
926 Views
5 replies
0 likes
On my PC i haven't updated Spotify for a while. Now I did, and there is No content and almost all menu items are gone? I tried to uninstall and reinstall but same result, on windows 7 PC. See attached Screen Print. Any help?No content in Spotify
On my PC i haven't updated Spotify for a while. Now I did, and there is No content and almost all menu items are gone? I tried to uninstall and reinstall but same result, on windows 7 PC. See attache...
Roadie
309 Views
2 replies
0 likes
Hi,I have sent multiple questions trough email and altough the message says all questions get answered it doesn't seem like mine gets answered. I'll try here.I myself have a Dutch premium spotify account using it between Spain and Netherlands. Now in...
Hi, I have sent multiple questions trough email and altough the message says all questions get answered it doesn't seem like mine gets answered. I'll try here. I myself have a Dutch premium spotify...
Spotify Star
274 Views
1 replies
0 likes
Paguei o boleto bancario e recebi a confirnação de que paguei o spotify, mas ainda aparece que tenho uma assinatura free, devido a isso não consigo ouvir musicas offline nem baixar nem nada ja sai e entrei na minha conta, ja desinstalei o aplicativo ...
Paguei o boleto bancario e recebi a confirnação de que paguei o spotify, mas ainda aparece que tenho uma assinatura free, devido a isso não consigo ouvir musicas offline nem baixar nem nada ja sai e ...
Spotify Star
1220 Views
1 replies
1 likes
