Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82248 Views

9 replies

2 likes

Account
Login
  • 82248 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657855 Views

13 replies

4 likes

Account
  • 657855 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739248 Views

18 replies

29 likes

  • 739248 Views
  • 18 replies
  • 29 likes

Superuser Contribution BPI Credit Card payment problem

Hi I used to pay Premium subscription via UK credit card. Updated my details to Philippines where I live but payment will not accept my BPI Credit card as I receive an error message that card is from a country where Spotify is not available.Can anyon...

Newbie

Hi I used to pay Premium subscription via UK credit card. Updated my details to Philippines where I live but payment will not accept my BPI Credit card as I receive an error message that card is from...

ChrisD1969a

Newbie

1147 Views

2 replies

0 likes

  • 1147 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unavailed Premium Account

uhmm i did avail the 30days premium using my globe prepaid account last monday but im still subscribing the 7days premium trial and yesterday is the last day of the trial.. how to activate the premium i avail last monday?

Newbie

uhmm i did avail the 30days premium using my globe prepaid account last monday but im still subscribing the 7days premium trial and yesterday is the last day of the trial.. how to activate the premiu...

Mara_F

Roadie

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Help me please

I was charged the full amount of money for last month so I went to get in touch with a member to help me get my money back. I am no longer able to get on my email that is attached with my account. When I go to type in to add my current email it says ...

Newbie

I was charged the full amount of money for last month so I went to get in touch with a member to help me get my money back. I am no longer able to get on my email that is attached with my account. Wh...

sascha_e

Regular

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Spotify premium went to wrong account

I tried to upgrade someone's account to premium with a gift card, but it went to my account instead and I don't know how or if you can switch the status of accounts.

Newbie

I tried to upgrade someone's account to premium with a gift card, but it went to my account instead and I don't know how or if you can switch the status of accounts.

sascha_e

Regular

206 Views

1 replies

0 likes

Account
Premium
Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Problems with payment

I have subscried for the Family Premium plan. I've chosen my credit card as the payment method. This month, my bank delayed the payment for about 2 weeks, and so my premium plan got canceled. The problem is that now I've payed my credit card bill for...

Casual Listener

I have subscried for the Family Premium plan. I've chosen my credit card as the payment method. This month, my bank delayed the payment for about 2 weeks, and so my premium plan got canceled. The pro...

victorweg

Casual Listener

296 Views

2 replies

0 likes

Premium
  • 296 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't connect the correct account to facebook.

I have two spotify accounts. One is connected to facebook, but has no songs, and the other is not connected to facebook, but I have all my songs there. So I tried to disconnect facebook from that account, but spotify doesn't have that option anywhere...

Visitor

I have two spotify accounts. One is connected to facebook, but has no songs, and the other is not connected to facebook, but I have all my songs there. So I tried to disconnect facebook fro...

Mara_F

Roadie

240 Views

1 replies

0 likes

Account
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

Hello so recently i didnt have enough money to pay for spotify and they returned the money to me but i put money back in but they havent took money out yet

Newbie

Hello so recently i didnt have enough money to pay for spotify and they returned the money to me but i put money back in but they havent took money out yet

Mara_F

Roadie

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Spotify premium for family not active

I have just activated a Premium for Family subscription and added my family members. But those that have accepted can`t play music like they would if they had premium, their accounts show as free. What went wrong? How do I fix this?

Casual Listener

I have just activated a Premium for Family subscription and added my family members. But those that have accepted can`t play music like they would if they had premium, their accounts show as free. Wh...

osornios

Spotify Star

595 Views

3 replies

0 likes

  • 595 Views
  • 3 replies
  • 0 likes

Student email to primary email?

I currently have a Spotify student account (linked to my student email)...does anyone know if I can change my email address to my primary email, without seeing a change in my student rate?

Newbie

I currently have a Spotify student account (linked to my student email)...does anyone know if I can change my email address to my primary email, without seeing a change in my student rate?

LordRollin

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Someone used my email

Hello, I went to creat an account and my email was already in use. I could make a new password and access in the internet browser but not in the app. I am from Brazil and this fake account waa created in Argentina. I would like to delete this account...

Newbie

Hello, I went to creat an account and my email was already in use. I could make a new password and access in the internet browser but not in the app. I am from Brazil and this fake account waa create...

osornios

Spotify Star

313 Views

1 replies

0 likes

Account
  • 313 Views
  • 1 replies
  • 0 likes

Being charged but don't have premium

I was looking at the student premium service and inputed my debit card info, but never went through with it. Spotify is saying that I have a free membership, but my bank account is saying that I have a pending transaction that I don't want/didn't pay...

Newbie

I was looking at the student premium service and inputed my debit card info, but never went through with it.  Spotify is saying that I have a free membership, but my bank account is saying that ...

osornios

Spotify Star

1050 Views

3 replies

1 likes

  • 1050 Views
  • 3 replies
  • 1 likes

Error en la suscripción

Hola, decidi adquirir una oferta de 3 meses de premium por 9.99€, pero en vez de eso solo me pusieron un mes de premium por 9.99€, que puedo hacer?

Newbie

Hola, decidi adquirir una oferta de 3 meses de premium por 9.99€, pero en vez de eso solo me pusieron  un mes de premium por 9.99€, que puedo hacer?

osornios

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Blocked account

Previous month i had a premium account for 30 days, after the 30 days i put the premium off, but last week there came a bill to pay for premium, i asked it back but now my account is blocked.How can i get my account back with spotify free on it?

Casual Listener

Previous month i had a premium account for 30 days, after the 30 days i put the premium off, but last week there came a bill to pay for premium, i asked it back but now my account is blocked. How ca...

osornios

Spotify Star

575 Views

1 replies

0 likes

Account
Login
  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to notified about promotions

Hey, i want to be notified about promotions and discounts on premium. I'm afraid that I might have unsubscribed from your email list. Is there a way to be put back on the list?

Newbie

Hey, i want to be notified about promotions and discounts on premium. I'm afraid that I might have unsubscribed from your email list. Is there a way to be put back on the list? 

Alejandar

Spotify

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Once i start spotify..

Hello! Im having a issue when adding songs to my library then play offline, Once i start spotify, a "cant download music" appears suddendly, do i ran out of space? thnks spotiguys!

Regular

Hello!   Im having a issue when adding songs to my library then play offline, Once i start spotify, a "cant download music" appears suddendly, do i ran out of space?   thnks spotig...

jewssanch

Regular

298 Views

4 replies

0 likes

  • 298 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify unable to withdraw money from my bankaccount but...

I got a message from Spotify that they can't charge my bankaccount and paused my Spotify premium. They did take the money any way and I got my premium back. Wy did I got the message??

Newbie

I got a message from Spotify that they can't charge my bankaccount and paused my Spotify premium. They did take the money any way and I got my premium back.   Wy did I got the message?? ...

Alejandar

Spotify

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Upgraded and charged twice. Still no premium

Today I upgraded to the family package and hit twice the "upgrade" button, so I got charged twice.However, I have tried everything and it still says my account is free. I got the bank emails stating that my credit card was charged, but no Spotify ema...

Newbie

Today I upgraded to the family package and hit twice the "upgrade" button, so I got charged twice. However, I have tried everything and it still says my account is free. I got the bank emails statin...

osornios

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Switching from Premium to Student Account

Hi, I have been a student for the past 3 years and I recently found out about the student discount. How do I go about updating my subscription without incurring a double charge to my account? At the moment my best thought is to delete my account the ...

Newbie

Hi,    I have been a student for the past 3 years and I recently found out about the student discount. How do I go about updating my subscription without incurring a double charge to my a...

osornios

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Logging in

I am setting up a premium account for my dad.he previously had a free Spotify account so has already registered. He has now paid for premium but when trying to login it says his email address is not associated with an active account. However he has p...

Newbie

I am setting up a premium account for my dad. he previously had a free Spotify account so has already registered. He has now paid for premium but when trying to login it says his email address is no...

Maxim

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Cancelled two months ago, still have to pay

I have cancelled my subscribton twice but still had to pay for two months after my cancellation. Can i get this refunded?

Newbie

I have cancelled my subscribton twice but still had to pay for two months after my cancellation. Can i get this refunded?

Maxim

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes