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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 403 Views
  • 0 replies
  • 6 likes
  • Security
  • 403 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439637 Views
  • 970 replies
  • 108 likes
  • Account
  • 439637 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195253 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195253 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106828 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106828 Views
  • 70 replies
  • 11 likes

Superuser Contribution Desktop App not recognizing Premium, certain songs "unavailable"

THIS IS A PROBLEM SOLELY WITH THE DESKTOP APPLICATION (WINDOWS)So I've had Spotify Premium for a long time, and I've used the desktop app on other computers before-- and never had a problem.I even use it on my iPhone, still no problems! But my work c...

  • Regular
  • THIS IS A PROBLEM SOLELY WITH THE DESKTOP APPLICATION (WINDOWS) So I've had Spotify Premium for a long time, and I've used the desktop app on other computers before-- and never had a problem. I e...
  • ABlinderman
  • Regular
  • 308 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 308 Views
  • 3 replies
  • 0 likes

Debitel Konto (T-Mobile) Verknüpfen

Ich habe bei Debitel die Spotify Option gebucht und alles durchlaufen.Nur der Premium Zugang wird nicht angezeigt.Wie verknüpfe ich mein Konto ( Debitel T-Online) mit dem Spotify Konto ?Handynummer und alle anderen Daten habe ich angegeben.... Leider...

  • Newbie
  • Ich habe bei Debitel die Spotify Option gebucht und alles durchlaufen. Nur der Premium Zugang wird nicht angezeigt. Wie verknüpfe ich mein Konto ( Debitel T-Online) mit dem Spotify Konto ? Handynu...
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Cannot reset password

Hey, I forgot the password to my account (I am still logged in on this computer). When I try to reset the password I get an Email with a reset link. However, when I click that link I get forwarded to a page that says "Your password reset link is not ...

  • Regular
  • Hey, I forgot the password to my account (I am still logged in on this computer). When I try to reset the password I get an Email with a reset link. However, when I click that link I get forwarded to...
  • Jennybrook99
  • Newbie
  • 18495 Views
  • 14 replies
  • 0 likes
  • 18495 Views
  • 14 replies
  • 0 likes

Can't access account forgot username and password

Hi,My son has a spotify account which he does not remember the username or password. We now have a family account & are still being charged for the individual account. How can I cancel the account with cancelling the credit card authorisation?

  • Casual Listener
  • Hi, My son has a spotify account which he does not remember the username or password. We now have a family account & are still being charged for the individual account. How can I cancel the acco...
  • lukevespa
  • Regular
  • 626 Views
  • 3 replies
  • 0 likes
  • 626 Views
  • 3 replies
  • 0 likes

Spotify Username Change

We have a spotify premium account for our bar. But our bar name is changed. And I can't change our spotify account name(or username). Can you help us. Pleasee

  • Newbie
  • We have a spotify premium account for our bar. But our bar name is changed. And I can't change our spotify account name(or username). Can you help us. Pleasee 🙂
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Spotify family doesn't allow me to add family member

I started with Spotify family and it works ok for my 3 kids but it doe not allow my wife to become a member. First it says she is already a member (she isn't), then when trying to logon with her e-mail she is being told she has subscribed with Facebo...

  • Newbie
  • I started with Spotify family and it works ok for my 3 kids but it doe not allow my wife to become a member. First it says she is already a member (she isn't), then when trying to logon with her e-ma...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Changing my country

I am trying to change my country to Israel and my IP address is Israel as well why can ti change my country?

  • Newbie
  • I am trying to change my country to Israel and my IP address is Israel as well why can ti change my country?
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Overseas Gift Cards

Does anyone know how to reedeem a gift card from a friend of mine in another country as Spotify insist that the token is invalid in my country ? Thanks

  • Newbie
  • Does anyone know how to reedeem a gift card from a friend of mine in another country as Spotify insist that the token is invalid in my country ?   Thanks
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Canceled Subscription

Back in April I canceled my premium subscription, however, I'm still being charged monthly. My account shows my subscription as being Free. I'm not able to do what Premium members can do, but I'm still paying for the service. Any advice?

  • Casual Listener
  • Back in April I canceled my premium subscription, however, I'm still being charged monthly. My account shows my subscription as being Free. I'm not able to do what Premium members can do, but I'm sti...
  • Maxim
  • Spotify Star
  • 248 Views
  • 4 replies
  • 0 likes
  • 248 Views
  • 4 replies
  • 0 likes

Premium Account Billed but I'm still a Free User

Hello Spotify Team, Earlier today, I have paid my premium account on spotify but until now nothing has changed on it.Since I use NuBank I can check my credit card bill as soon as I buy something and the premium account purchase has already been proce...

  • Newbie
  • Hello Spotify Team,   Earlier today, I have paid my premium account on spotify but until now nothing has changed on it. Since I use NuBank I can check my credit card bill as soon as I buy som...
  • Shaun_Yap
  • Gig Goer
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Auto renew off

How to turn off auto renew?

  • Newbie
  • How to turn off auto renew?
  • Daniel
  • Community Legend
  • 494 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 494 Views
  • 3 replies
  • 0 likes

Error feedback

I just completed my 5th password change. I can login on the web but cannot login on the spotify desktop ap and on my android device app with the same passwords. And there is no feedback place to talk about my problem...

  • Newbie
  • I just completed my 5th password change. I can login on the web but cannot login on the spotify desktop ap and on my android device app with the same passwords. And there is no feedback place to talk...
  • Bearfootrecords
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

MIssing playlists from free Spotify

I had more than 20 playlists on the free Spotify. When my daughter upgraded me to Premium for Family Spotify all my free playlists disappeared. Why?

  • Newbie
  • I had more than 20 playlists on the free Spotify. When my daughter upgraded me to Premium for Family Spotify all my free playlists disappeared. Why?
  • Bearfootrecords
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Cancel Subscription and can't remember account details

I want to cancel my spotify subscription, but the email I used to sign up, I no longer use and have since forgotten the details. I also cannot for the life of me remember my spotify account password. I just want to cancel my subscription before I get...

  • Newbie
  • I want to cancel my spotify subscription, but the email I used to sign up, I no longer use and have since forgotten the details.  I also cannot for the life of me remember my spotify account pas...
  • Bearfootrecords
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Solved!! Won't log me in my Iphone 6

I can log in through Safari but I can't log in using the app. My username and password are correct. I have deleted and reinstalled the app. I even reset the password. I just can't log in to the app! It's frustrating!!!!

  • Newbie
  • I can log in through Safari but I can't log in using the app. My username and password are correct. I have deleted and reinstalled the app. I even reset the password. I just can't log in to the app! ...
  • Bearfootrecords
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

spotify premium discount for students

I have emailed sheerID about signing up for spotify student since I'm enrolled into two colleges and I entered my name and home email and have gotten no response. I'm confused on the process of how to sign up and what document the website needs.

  • Newbie
  • I have emailed sheerID about signing up for spotify student since I'm enrolled into two colleges and I entered my name and home email and have gotten no response. I'm confused on the p...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Charged for student and premium

I'm a high school student and thought I could get student and then I realized it's for college students, so I got premium but I got charged for both?

  • Newbie
  • I'm a high school student and thought I could get student and then I realized it's for college students, so I got premium but I got charged for both?
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

I have two accounts but only use one

So one of my friends mentioned that I had no public playlists which I found weird because I'd made them public... I had another friend check and it turns out I have two accounts. I know that this happened with a facebook change or something like, but...

  • Newbie
  • So one of my friends mentioned that I had no public playlists which I found weird because I'd made them public... I had another friend check and it turns out I have two accounts. I know that this h...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
  • 151 Views
  • 1 replies
  • 0 likes

thought i unsubscribed but didn't- account not used for months

Hi,Sportify was charging me every month after I unsubscribed. I never check this card, as I never use it. I checked it and as I saw they were charging me I went to unsubsribe again (??)... how do I get a refund for all the months I didnt use spotify ...

  • Newbie
  • Hi, Sportify was charging me every month after I unsubscribed. I never check this card, as I never use it. I checked it and as I saw they were charging me I went to unsubsribe again (??)... how do I...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 117 Views
  • 1 replies
  • 0 likes

Cancelling a payment and renewal of student discount

I don't check my email regularly so I wasn't aware that I needed to renew my student discount so it charged me full price. I am still a student and I would like my money back and put back on my student discount

  • Newbie
  • I don't check my email regularly so I wasn't aware that I needed to renew my student discount so it charged me full price. I am still a student and I would like my money back and put back on my stude...
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes