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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84722 Views

9 replies

2 likes

Account
Login
  • 84722 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661473 Views

13 replies

4 likes

Account
  • 661473 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743482 Views

18 replies

29 likes

  • 743482 Views
  • 18 replies
  • 29 likes

Superuser Contribution I want to notified about promotions

Hey, i want to be notified about promotions and discounts on premium. I'm afraid that I might have unsubscribed from your email list. Is there a way to be put back on the list?

Newbie

Hey, i want to be notified about promotions and discounts on premium. I'm afraid that I might have unsubscribed from your email list. Is there a way to be put back on the list? 

Alejandar

Spotify

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Once i start spotify..

Hello! Im having a issue when adding songs to my library then play offline, Once i start spotify, a "cant download music" appears suddendly, do i ran out of space? thnks spotiguys!

Regular

Hello!   Im having a issue when adding songs to my library then play offline, Once i start spotify, a "cant download music" appears suddendly, do i ran out of space?   thnks spotig...

jewssanch

Regular

298 Views

4 replies

0 likes

  • 298 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify unable to withdraw money from my bankaccount but...

I got a message from Spotify that they can't charge my bankaccount and paused my Spotify premium. They did take the money any way and I got my premium back. Wy did I got the message??

Newbie

I got a message from Spotify that they can't charge my bankaccount and paused my Spotify premium. They did take the money any way and I got my premium back.   Wy did I got the message?? ...

Alejandar

Spotify

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Upgraded and charged twice. Still no premium

Today I upgraded to the family package and hit twice the "upgrade" button, so I got charged twice.However, I have tried everything and it still says my account is free. I got the bank emails stating that my credit card was charged, but no Spotify ema...

Newbie

Today I upgraded to the family package and hit twice the "upgrade" button, so I got charged twice. However, I have tried everything and it still says my account is free. I got the bank emails statin...

osornios

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Switching from Premium to Student Account

Hi, I have been a student for the past 3 years and I recently found out about the student discount. How do I go about updating my subscription without incurring a double charge to my account? At the moment my best thought is to delete my account the ...

Newbie

Hi,    I have been a student for the past 3 years and I recently found out about the student discount. How do I go about updating my subscription without incurring a double charge to my a...

osornios

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Logging in

I am setting up a premium account for my dad.he previously had a free Spotify account so has already registered. He has now paid for premium but when trying to login it says his email address is not associated with an active account. However he has p...

Newbie

I am setting up a premium account for my dad. he previously had a free Spotify account so has already registered. He has now paid for premium but when trying to login it says his email address is no...

Maxim

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Cancelled two months ago, still have to pay

I have cancelled my subscribton twice but still had to pay for two months after my cancellation. Can i get this refunded?

Newbie

I have cancelled my subscribton twice but still had to pay for two months after my cancellation. Can i get this refunded?

Maxim

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost Premium Trial Time

I have just started the 30 days trial premium for my account but after that I thought in going to the family plan because my kid also wanted, however after I signed up for the family plan I was immediately billed for it loosing the 30 days I had from...

Newbie

I have just started the 30 days trial premium for my account but after that I thought in going to the family plan because my kid also wanted, however after I signed up for the family plan I was immed...

Alejandar

Spotify

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Spotify premium help

I got the Spotify premium for 9.99 when there are promotions such as the .99 for 3 months for the summer, If I cancel my subscription will I get my whole month? Or do i lose the 9.99 because it cancels right away?

Newbie

I got the Spotify premium for 9.99 when there are promotions such as the .99 for 3 months for the summer, If I cancel my subscription will I get my whole month? Or do i lose the 9.99 because it cance...

osornios

Spotify Star

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

I typed in the wrong email

I had recently gotten Spotify and I loved it but I thought there were some things missing. So I upgraded to premium and gotten every thing that I needed. But soon after my tablet had to be updated and I had to reinstall Spotify. I know that I typed i...

Newbie

I had recently gotten Spotify and I loved it but I thought there were some things missing.  So I upgraded to premium and gotten every thing that I needed.  But soon after my tablet had to b...

osornios

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Help Please!

I cant remeber my info for which my credit card is linked too. My phone broke and i had to readd everything and none of my emails are working the ones that are don't have my info.. i need to know what to do bc i don't wanna pay for something i cant g...

Regular

I cant remeber my info for which my credit card is linked too. My phone broke and i had to readd everything and none of my emails are working the ones that are don't have my info.. i need to know wha...

Ken291

Regular

361 Views

5 replies

0 likes

Account
Login
Subscription
  • 361 Views
  • 5 replies
  • 0 likes

I just upgraded to premium and it's not working...

Hi, I'm a Canadian who is currently in the UK. I had a Spotify subscription when I left the country but since being here I got a new credit card with a different number so my subscription stopped working. I just upgraded again today and both my mobil...

Casual Listener

Hi,   I'm a Canadian who is currently in the UK. I had a Spotify subscription when I left the country but since being here I got a new credit card with a different number so my subscription st...

Maxim

Spotify Star

212 Views

3 replies

0 likes

Subscription
  • 212 Views
  • 3 replies
  • 0 likes

I've been charged for Spotify Student. But I don't have premium

I was charged $4.99 for Spotify student, but I don't have premium, and it's not just the app, the website says I don't have it either. Yes, it is a pending payment on my account and I did have to self verify, but now I can't purchase it because I do ...

Newbie

I was charged $4.99 for Spotify student, but I don't have premium, and it's not just the app, the website says I don't have it either. Yes, it is a pending payment on my account and I did have to sel...

Maxim

Spotify Star

317 Views

1 replies

0 likes

Subscription
  • 317 Views
  • 1 replies
  • 0 likes

College Discount on Premium

I go to college but yet it says I'm not varified as one what do I do

Casual Listener

I go to college but yet it says I'm not varified as one what do I do

Maxim

Spotify Star

291 Views

3 replies

0 likes

  • 291 Views
  • 3 replies
  • 0 likes

Problemas con mi pago y mi cuenta

Buenos días, usualmente se cargaba mi pago a una de mis tarjetas de credito, al parecer no se realizo el pago del mes de agosto, entonces lo que hice fue meterme a mi cuenta y ver que pasó, me salía que estaba en spotify gratis, entonces realice el p...

Newbie

Buenos días, usualmente se cargaba mi pago a una de mis tarjetas de credito, al parecer no se realizo el pago del mes de agosto, entonces lo que hice fue meterme a mi cuenta y ver que pasó, me salía ...

osornios

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Spotify Payment

Someone Please help! I signed up for a free 3 month trial of spotify. The trial just ended yesterday I believe and today it charged me $10. Without a reminder or anything, I just wanted to know is there anyway that I can be provided with a refund?

Newbie

Someone Please help! I signed up for a free 3 month trial of spotify. The trial just ended yesterday I believe and today it charged me $10. Without a reminder or anything, I just wanted to know is th...

Maxim

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Cześć,mam problem,Otoż jakis czas temu kupilem konto premium,wszystko działalo swietnie,aż nagle usunęła mi wszystkie piosenki i playlisty.Lecz konto dalej istniało ale premium juz nie bylo,wiec zdecydowałem się na pościganie wszystkich piosenek jesz...

Newbie

Cześć,mam problem,Otoż jakis czas temu kupilem konto premium,wszystko działalo swietnie,aż nagle usunęła mi wszystkie piosenki i playlisty.Lecz konto dalej istniało ale premium juz nie bylo,wiec zdec...

Alejandar

Spotify

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Profile Picture

since 2012 there is no change regarding the profile picture options. Since I do not want to connect with fb I cannot set a picture or what? How stupid is that?I even pay for spotify and I cannot set a picture -.-

Newbie

since 2012 there is no change regarding the profile picture options. Since I do not want to connect with fb I cannot set a picture or what? How stupid is that? I even pay for spotify and I cannot se...

osornios

Spotify Star

371 Views

2 replies

0 likes

Account
  • 371 Views
  • 2 replies
  • 0 likes

I was charged for twice price per month in my account

I checked my account yesterday, but I realized that my account was charged for twice price.How can I solve this problem?How can I contact Spotify's customer service by phone?

Newbie

I checked my account yesterday, but I realized that my account was charged for twice price. How can I solve this problem? How can I contact Spotify's customer service by phone?

Bearfootrecords

Community Legend

209 Views

1 replies

0 likes

Account
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant add AMEX for payment

HiContext: I live in Chile and want to use my American Express card (issued in Chile) to pay premium account.Does Spotify receive payments with AMEX in Chile?, i am not able to add this mayment method. I will appreciate very much your comments. PD. I...

Newbie

Hi Context: I live in Chile and want to use my American Express card (issued in Chile) to pay premium account. Does Spotify receive payments with AMEX in Chile?, i am not able to add this mayment m...

Alejandar

Spotify

604 Views

1 replies

1 likes

  • 604 Views
  • 1 replies
  • 1 likes