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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • MovingTarget
  • Newbie
  • 240699 Views
  • 389 replies
  • 24 likes
  • Account
    Free
  • 240699 Views
  • 389 replies
  • 24 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12667 Views
  • 6 replies
  • 11 likes
  • Security
  • 12667 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527252 Views
  • 989 replies
  • 113 likes
  • Account
  • 527252 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127693 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127693 Views
  • 74 replies
  • 12 likes

Superuser Contribution Student Subscription Payment Error

I'm trying to re-subscribe for my student premium and everytime I try to put my card info in it keeps giving me the "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payme...

  • Newbie
  • I'm trying to re-subscribe for my student premium and everytime I try to put my card info in it keeps giving me the "Oops, seems your card or payment provider is having a bad day. Don't worry, no mon...
  • Alejandro_C
  • Spotify Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 219 Views
  • 1 replies
  • 0 likes

premium account and playlist disappeared

Pleas hellp me !!!I have got SPOTIFY with me from more than 3 years.I change the phone last week after downloading the spotify app on the new phone and logon on spotify by facebook (becouse only this way I remember I did it on th begining) all my pla...

  • Newbie
  • Pleas hellp me !!! I have got SPOTIFY with me from more than 3 years. I change the phone last week  after downloading the spotify app on the new phone and logon on spotify by facebook (becous...
  • Algee
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troca de assinaturas

Olá! Tinha a assinatura premium e depois assinei um plano família. O pagamento foi aprovado, mas, até agora, não apareceu a opção de adicionar as contas dos meus familiares porque continuo com a minha premium individual valendo.Como devo proceder? Te...

  • Newbie
  • Olá! Tinha a assinatura premium e depois assinei um plano família. O pagamento foi aprovado, mas, até agora, não apareceu a opção de adicionar as contas dos meus familiares porque continuo com a minh...
  • Alejandro_C
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me hacen el cargo pero no veo la cuenta premium

Van 3 veces que se hace el cargo a mi tarjeta para activación de la suscripción PREMIUM pero esta sigue apareciendo como la suscripción GRATUIITA

  • Newbie
  • Van 3 veces que se hace el cargo a mi tarjeta para activación de la suscripción PREMIUM pero esta sigue apareciendo como la suscripción GRATUIITA
  • Alejandro_C
  • Spotify Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I applied a 12 month gift card to my account and it's expired early...

My 12 month gift card, applied Nov 2015, has expired and I've been charged in Sep 2016. Why is this? I had already paid for a month at the end of November 2015 so the gift card should have started at the end of Dec 2015 at the very earliest. It shoul...

  • Casual Listener
  • My 12 month gift card, applied Nov 2015, has expired and I've been charged in Sep 2016. Why is this? I had already paid for a month at the end of November 2015 so the gift card should have started at...
  • Alejandro_C
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error login

Hello, Yesterday I was checking my bank-account and saw that there was a transcription of 9,99 euro by STD ADYEN, at that moment I didn't realise that it was Spotify. So I cancelled the transcription and got my money back. But now I can't login anymo...

  • Newbie
  • Hello,   Yesterday I was checking my bank-account and saw that there was a transcription of 9,99 euro by STD ADYEN, at that moment I didn't realise that it was Spotify. So I cancelled the tran...
  • Alejandro_C
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music gone

My app has been deleted off of my phone quite a few times. This last time the app was deleted, all of my playlists and songs were gone when I re-downloaded the app. I only have one account and I've logged in with the same email and password. Someone ...

  • Newbie
  • My app has been deleted off of my phone quite a few times. This last time the app was deleted, all of my playlists and songs were gone when I re-downloaded the app. I only have one account and I've l...
  • Alejandro_C
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Redeemed giftcard but...

Couple days ago I used a giftcard, however Spotify keeps telling me I am using Spotify Free which is clearly untrue. I have reinstalled spotify on my work station clear cache, cookies, fluished dns but nothing changes. The commercials are really star...

  • Casual Listener
  • Couple days ago I used a giftcard, however Spotify keeps telling me I am using Spotify Free which is clearly untrue.   I have reinstalled spotify on my work station clear cache, cookies, ...
  • Alejandro_C
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelling Subscription

So I need to cancel my subscription, but when I have to put in my password it says it is incorrect. I JUST logged into the spotify with that saem exact password, not even a minute before. And I KNOW I am typing it right. How do I fix this? And don't ...

  • Newbie
  • So I need to cancel my subscription, but when I have to put in my password it says it is incorrect. I JUST logged into the spotify with that saem exact password, not even a minute before. And I KNOW ...
  • Alejandro_C
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei mas não está liberado meu Spotify Premium

Paguei através do Cartao Visa, e ainda não liberaram o premium, e o pior é que ja fora descontado em meu cartão o valor (duplicado). Alguem ja passou por isso?

  • Newbie
  • Paguei através do Cartao Visa, e ainda não liberaram o premium, e o pior é que ja fora descontado em meu cartão o valor (duplicado).   Alguem ja passou por isso?
  • Alejandro_C
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tenia una cuenta familiar pero ahora aparece como si fueramos cuenta gratis

Hace un tiempo como 3 semanas me invitaron a una cuenta familiar pero ya hace unos dias atras todos los de la cuenta tenemos cuentas gratis a pesar de haber el pago respectivo a tiempo Qusiera saber que puedo hacer.Gracias

  • Newbie
  • Hace un tiempo como 3 semanas me invitaron a una cuenta familiar pero ya hace unos dias atras todos los de la cuenta tenemos cuentas gratis a pesar de haber el pago respectivo a tiempo  Qusiera...
  • Alejandro_C
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 231 Views
  • 1 replies
  • 0 likes

payment doesn't go through

My recurring payment didn't go through and I tried to put three different credit cards (all valid, unexpired, with funds and correct) towards the payment to reinstate my premium account. I only get the message that "my bank is having a bad day" and i...

  • Newbie
  • My recurring payment didn't go through and I tried to put three different credit cards (all valid, unexpired, with funds and correct) towards the payment to reinstate my premium account. I only get t...
  • achable
  • Newbie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sou cobrada na fatura pelo premium e nao consigo utilizar.

Eu já utilizava como premium qdo tive que atualizar os dados do meu cartão que expirou na data de vencimento. Após a atualização ainda consegui utilizar normalmente por uns dias mas agora não consigo utilizar os benefícios do premium. O Spotify só es...

  • Newbie
  • Eu já utilizava como premium qdo tive que atualizar os dados do meu cartão que expirou na data de vencimento. Após a atualização ainda consegui utilizar normalmente por uns dias mas agora não consigo...
  • Alejandro_C
  • Spotify Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Family Premium not synchronized

Dear Community; I need help with my Family Premium Account it says still Free account, I don't have a display of options to add members and you already charge my account ...by the way this is a very very poor way to help people you should have anothe...

  • Casual Listener
  • Dear Community;   I need help with my Family Premium Account it says still Free account, I don't have a display of options to add members and you already charge my account ...by the way this i...
  • Maxim
  • Spotify Star
  • 746 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 746 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium for student payment

Currently trying to sign up for spotify premium for student but it isnt taking my card info. My card is currenlty my payment option but for some reason when i try to re enter it to change to the student discount it isnt letting me. Any help would be ...

  • Newbie
  • Currently trying to sign up for spotify premium for student but it isnt taking my card info. My card is currenlty my payment option but for some reason when i try to re enter it to change to the stud...
  • Alejandro_C
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Premium
  • 314 Views
  • 1 replies
  • 0 likes

Is there a way to restore music from My Songs that has been deleted?

I was just making a playlist from My Songs and I accidentally deleted a bunch of them. Does anyone know if there's a way to recover these? I have spotify on my phone and I haven't connected to the internet since deleting them so the My Songs playlist...

  • Newbie
  • I was just making a playlist from My Songs and I accidentally deleted a bunch of them. Does anyone know if there's a way to recover these? I have spotify on my phone and I haven't connected to the in...
  • CakeNetwork
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Family: - User shows as active but no user name just email address

Hello: Recently changed from premium to family. Only problem is my daughter (who was paying originally through Vodaphone) contacted Vodaphone & they cancelled her paying through them successfully. She then joined our family account. However on my lis...

  • Roadie
  • Hello: Recently changed from premium to family. Only problem is my daughter (who was paying originally through Vodaphone) contacted Vodaphone & they cancelled her paying through them successfully...
  • Musical4Ever
  • Roadie
  • 333 Views
  • 2 replies
  • 0 likes
  • Premium
  • 333 Views
  • 2 replies
  • 0 likes