Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I'm trying to re-subscribe for my student premium and everytime I try to put my card info in it keeps giving me the "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payme...
Pleas hellp me !!!I have got SPOTIFY with me from more than 3 years.I change the phone last week after downloading the spotify app on the new phone and logon on spotify by facebook (becouse only this way I remember I did it on th begining) all my pla...
Olá! Tinha a assinatura premium e depois assinei um plano família. O pagamento foi aprovado, mas, até agora, não apareceu a opção de adicionar as contas dos meus familiares porque continuo com a minha premium individual valendo.Como devo proceder? Te...
Van 3 veces que se hace el cargo a mi tarjeta para activación de la suscripción PREMIUM pero esta sigue apareciendo como la suscripción GRATUIITA
My 12 month gift card, applied Nov 2015, has expired and I've been charged in Sep 2016. Why is this? I had already paid for a month at the end of November 2015 so the gift card should have started at the end of Dec 2015 at the very earliest. It shoul...
Hello, Yesterday I was checking my bank-account and saw that there was a transcription of 9,99 euro by STD ADYEN, at that moment I didn't realise that it was Spotify. So I cancelled the transcription and got my money back. But now I can't login anymo...
My app has been deleted off of my phone quite a few times. This last time the app was deleted, all of my playlists and songs were gone when I re-downloaded the app. I only have one account and I've logged in with the same email and password. Someone ...
Couple days ago I used a giftcard, however Spotify keeps telling me I am using Spotify Free which is clearly untrue. I have reinstalled spotify on my work station clear cache, cookies, fluished dns but nothing changes. The commercials are really star...
So I need to cancel my subscription, but when I have to put in my password it says it is incorrect. I JUST logged into the spotify with that saem exact password, not even a minute before. And I KNOW I am typing it right. How do I fix this? And don't ...
Paguei através do Cartao Visa, e ainda não liberaram o premium, e o pior é que ja fora descontado em meu cartão o valor (duplicado). Alguem ja passou por isso?
Olá; cancelei o Spotify mas reativou do nada sem eu solicitar uma nova assinatura
Hace un tiempo como 3 semanas me invitaron a una cuenta familiar pero ya hace unos dias atras todos los de la cuenta tenemos cuentas gratis a pesar de haber el pago respectivo a tiempo Qusiera saber que puedo hacer.Gracias
My recurring payment didn't go through and I tried to put three different credit cards (all valid, unexpired, with funds and correct) towards the payment to reinstate my premium account. I only get the message that "my bank is having a bad day" and i...
Eu já utilizava como premium qdo tive que atualizar os dados do meu cartão que expirou na data de vencimento. Após a atualização ainda consegui utilizar normalmente por uns dias mas agora não consigo utilizar os benefícios do premium. O Spotify só es...
Dear Community; I need help with my Family Premium Account it says still Free account, I don't have a display of options to add members and you already charge my account ...by the way this is a very very poor way to help people you should have anothe...
Currently trying to sign up for spotify premium for student but it isnt taking my card info. My card is currenlty my payment option but for some reason when i try to re enter it to change to the student discount it isnt letting me. Any help would be ...
I want to cancel and paid spotify family right now, could you please cancel my premium?
I was just making a playlist from My Songs and I accidentally deleted a bunch of them. Does anyone know if there's a way to recover these? I have spotify on my phone and I haven't connected to the internet since deleting them so the My Songs playlist...
Hello: Recently changed from premium to family. Only problem is my daughter (who was paying originally through Vodaphone) contacted Vodaphone & they cancelled her paying through them successfully. She then joined our family account. However on my lis...