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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

22ltppzak5ktdrjpqbzs

Visitor

75584 Views

26 replies

0 likes

  • 75584 Views
  • 26 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

92987 Views

9 replies

2 likes

Account
Login
  • 92987 Views
  • 9 replies
  • 2 likes

Suddenly not premium anymore?

I've just updated my phone and now all of a sudden I don't have premium anymore? What's that about?

Newbie

I've just updated my phone and now all of a sudden I don't have premium anymore? What's that about?

Bearfootrecords

Community Legend

545 Views

1 replies

0 likes

  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with premium

So I had premium, got a new bank card and I've updated my details. I'm not a student anymore, but I can't seem to cancel my premium or update the details and have it save. I have a 5.40 deduction twice from my new card so it seems to have gone throug...

Newbie

So I had premium, got a new bank card and I've updated my details. I'm not a student anymore, but I can't seem to cancel my premium or update the details and have it save. I have a 5.40 deduction twi...

Anyk17

Spotify Star

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de se connecter

Quand je veut accéder à mon compte j'ai le message suivant "impossible de se connecter à Spotify plus de 1 jours à l'étranger " mais j'habite en France et je suis en France !!!

Newbie

Quand je veut accéder à mon compte j'ai le message suivant "impossible de se connecter à Spotify plus de 1 jours à l'étranger " mais j'habite en France et je suis en France !!!

Anyk17

Spotify Star

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone is on my spotify on another device

So i've both logged out everywhere and changed my password and for some reason someone in my apartment complex is able to stream my music to their iphone. The only solution ive found so far is putting my device on offline mode. However this means i c...

Newbie

So i've both logged out everywhere and changed my password and for some reason someone in my apartment complex is able to stream my music to their iphone. The only solution ive found so far is puttin...

meahtenoha

Spotify

302 Views

2 replies

0 likes

Account
Security
  • 302 Views
  • 2 replies
  • 0 likes

Since update it won't open!

I've just updated Spotify and now it won't open!!! Help

Newbie

I've just updated Spotify and now it won't open!!! Help

Astame

Community Legend

341 Views

1 replies

0 likes

Premium
  • 341 Views
  • 1 replies
  • 0 likes

premium family premium

I have been sent the link to join my family premium, I'm currently in Greece, does that affect me joining, Spotify recognizes my password but does not give me any acces

Newbie

I have been sent the link to join my family premium, I'm currently in Greece, does that affect me joining, Spotify recognizes my password but does not give me any acces

Astame

Community Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

betaling voor dochter wijzigen van vaders rekening naar moeders rekening.

Ik betaal momenteel de rekening van Spotify voor mijn dochter. Mijn ex-vrouw gaat die echter straks betalen. Ik kan dit echter niet wijzigen in de wijzigingssite...omdat hij via mijn ING.nl op mijn rekeningen terechtkomt en niet op die van mijn ex.. ...

Newbie

Ik betaal momenteel de rekening van Spotify voor mijn dochter. Mijn ex-vrouw gaat die echter straks betalen. Ik kan dit echter niet wijzigen in de wijzigingssite...omdat hij via mijn ING.nl op mijn r...

Hubo

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Spotify in work - have internet through proxies. Country does not match....

Hello,So in my workplace I have an internet connection, but through proxies mostly from Germany & Italy. I live and work in Cracow, Poland.For like a 2 weeks I had no problems using Spotify, but now im getting a " Your Country Does Not Match The One ...

Casual Listener

Hello, So in my workplace I have an internet connection, but through proxies mostly from Germany & Italy. I live and work in Cracow, Poland. For like a 2 weeks I had no problems using Spoti...

happypappimammi

Casual Listener

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Courtesy pay fee

Why am I getting charged an extra 28$ as a courtesy pay fee?

Casual Listener

Why am I getting charged an extra 28$ as a courtesy pay fee?

OviiiOne

Community Legend

1616 Views

5 replies

0 likes

  • 1616 Views
  • 5 replies
  • 0 likes

Where is my spotify radio?

I use Spotify on my desktop internet browser. I have standard account. A few weeks ago the radio functionality disapperead from my account, it's not visible in the sidepanel and I cannot launch it (from a song or artist menu).I tried clearing browser...

Casual Listener

I use Spotify on my desktop internet browser. I have standard account.  A few weeks ago the radio functionality disapperead from my account, it's not visible in the sidepanel and I cannot launc...

malach-ha-maret

Casual Listener

373 Views

2 replies

0 likes

  • 373 Views
  • 2 replies
  • 0 likes

Superuser Contribution Gift card with a family plan?

Spotify ... any plans in the future in allowing us to fund our family plans with gift cards? If not, just let me know. However, there are other services that allow this so .... sure would be nice to stay with Spotify.

Casual Listener

Spotify ... any plans in the future in allowing us to fund our family plans with gift cards?  If not, just let me know.  However, there are other services that allow this so .... sure would...

Anyk17

Spotify Star

272 Views

1 replies

0 likes

Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium FAmily invite I can't accept because there is a problem

My wife has invited me to Spotify premium family, but when I try to use the code page it does not work and reloads always the same page again and again, the one where it's asked me to write the code ... what's the problem?

Newbie

My wife has invited me to Spotify premium family, but when I try to use the code page it does not work and reloads always the same page again and again, the one where it's asked me to write the code ...

Anyk17

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payments

I accidentally sumitted two payments. How can I get a hold of someone in costumer service to help with a refund on one.

Newbie

I accidentally sumitted two payments. How can I get a hold of someone in costumer service to help with a refund on one.

Anyk17

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 premium accounts into one family account

Hi.Myself and my wife both have Spotify Premium accounts which I pay for.We both use facebook to log into our accounts. I want to move use to Spotify Family subscription as it saves money and gives us extra accounts to use.But I don't want her or mys...

Regular

Hi. Myself and my wife both have Spotify Premium accounts which I pay for. We both use facebook to log into our accounts.   I want to move use to Spotify Family subscription as it saves mone...

Anyk17

Spotify Star

560 Views

1 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution -

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Newbie

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Anyk17

Spotify Star

169 Views

1 replies

0 likes

Account
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution email address

I initially tried setting a spotify account with my home email address and had some difficulty so I abandoned the effort and forget the password etc. So instead I set up my account with my work email address. Now I would like to change my "active" ac...

Newbie

I initially tried setting a spotify account with my home email address and had some difficulty so I  abandoned the effort and forget the password etc.  So instead I set up my account with m...

Anyk17

Spotify Star

278 Views

1 replies

0 likes

Account
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist account!

Hi! I'm an artist who has two different artist profiles. The first one is linked to my premium account but now i have changed artist alias and would like to have both theese profiles under my account. Is that possible or do i need to pay for two diff...

Newbie

Hi!   I'm an artist who has two different artist profiles. The first one is linked to my premium account but now i have changed artist alias and would like to have both theese profiles under m...

Anyk17

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged in online, but desktop version says my password is wrong

I keep trying to log in on the desktop version (mac) with my username and password but it insists that one of them is wrong. It's the same password i'm using to login online and I have re-typed it at least 5 times so I am not sure why this is happeni...

Newbie

I keep trying to log in on the desktop version (mac) with my username and password but it insists that one of  them is wrong. It's the same password i'm using to login online and I have re-typed...

Anyk17

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution changing payment details

i am trying to change my card details for my payment but it is not letting me update it - i have enough money in my account and i have typed all my details in correctly about 10 times and it still isnt working. my subscription has also changed from p...

Visitor

i am trying to change my card details for my payment but it is not letting me update it - i have enough money in my account and i have typed all my details in correctly about 10 times and it still is...

Anyk17

Spotify Star

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes