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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84602 Views

9 replies

2 likes

Account
Login
  • 84602 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661089 Views

13 replies

4 likes

Account
  • 661089 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

742842 Views

18 replies

29 likes

  • 742842 Views
  • 18 replies
  • 29 likes

Solved!!Superuser Contribution Cant login (Error Code 3) and forgot E-Mail

Hello,I have a Problem: I upgraded to Premium a few Days ago and everything worked fine. But since today I cant login (Error Code 3) even though my Username and Password are correct. Sometime i can login for like 5 seconds and then i get kicked out o...

Casual Listener

Hello, I have a Problem: I upgraded to Premium a few Days ago and everything worked fine. But since today I cant login (Error Code 3) even though my Username and Password are correct. Sometime i can...

Anyk17

Spotify Star

1741 Views

7 replies

0 likes

  • 1741 Views
  • 7 replies
  • 0 likes

How can I share an account?

Hi girlfriend and I have been using the same account for years. We have built up a nice collection of playlists and set up the account the way we like it. The problem is that we can't use it simmultaneously. I would be perfectly happy to switch to th...

Regular

Hi girlfriend and I have been using the same account for years. We have built up a nice collection of playlists and set up the account the way we like it. The problem is that we can't use it simmulta...

ns20

Regular

412 Views

2 replies

1 likes

Account
  • 412 Views
  • 2 replies
  • 1 likes

Superuser Contribution Computer says I'm free but I'm not

Hey do I need help asap I started a 3 month 99 cent premium and I'm trying to cancel it but my website says I'm already free but in the app it says I'm premium I don't want to charged because of a glitch so if someone can help me that'd be great

Newbie

Hey do I need help asap I started a 3 month 99 cent premium and I'm trying to cancel it but my website says I'm already free but in the app it says I'm premium I don't want to charged because of a gl...

Anyk17

Spotify Star

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

i upgraded to premium but still logged in as free

i already paid via bpi fund transfer and i already got the receipt but it is still registered as free. what will i do? they already deducted my bank account. i did all the troubleshooting sugested. help please

Newbie

i already paid via bpi fund transfer and i already got the receipt but it is still registered as free. what will i do? they already deducted my bank account. i did all the troubleshooting sugested. h...

Maxim

Spotify Star

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Login problems

Hi - been off on my Iphone for a while - and when I try to log in I get the message: "Login failed - Yoy've already created an account with thhis email address" I am not pressing the create account button, but the login button. Any help?

Newbie

Hi - been off on my Iphone for a while - and when I try to log in I get the message: "Login failed - Yoy've already created an account with thhis email address"   I am not pressing the create ...

Maxim

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone + spotify premium

Hello spotify community,I have a problem in turning off the premium account. On the spotify site I've read that I have a premium account and that I have to contact Vodafone if I want to disable it. But none of them can see my premium account. They sa...

Casual Listener

Hello spotify community, I have a problem in turning off the premium account. On the spotify site I've read that I have a premium account and that I have to contact Vodafone if I want to disable it....

Corvinus92

Casual Listener

403 Views

2 replies

0 likes

  • 403 Views
  • 2 replies
  • 0 likes

Superuser Contribution Reset my "discover weekly" feed?

When I first started using Spotify, it used to make loads of really good suggestions of other things I should listen to in the "Discover Weekly" feed . Something appears to have gone wrong along the way - I don't know if I listened to one too many of...

Newbie

When I first started using Spotify, it used to make loads of really good suggestions of other things I should listen to in the "Discover Weekly" feed .   Something appears to have gone wrong a...

Anyk17

Spotify Star

442 Views

1 replies

1 likes

  • 442 Views
  • 1 replies
  • 1 likes

Superuser Contribution premium account appear free

Hi everyone (i'm a french guy) i have a trouble with my premium account. On the website and device it appear like free. I try the Spotify's Help solution but stile the same. When i want to suscribe it show me the only family pack so that's show me th...

Newbie

Hi everyone (i'm a french guy) i have a trouble with my premium account. On the website and device it appear like free. I try the Spotify's Help solution but stile the same. When i want to suscribe i...

Anyk17

Spotify Star

403 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 403 Views
  • 1 replies
  • 0 likes

No more discounts?

Hi.When I open Spotify, it shows me the offer "3 months of Premium € 9,99".Then, when I click on it, it doesn't mention anything about that offer and just says about the classic € 9,99 per month.Is this normal? Does this mean that I will never be eli...

Casual Listener

Hi. When I open Spotify, it shows me the offer "3 months of Premium € 9,99". Then, when I click on it, it doesn't mention anything about that offer and just says about the classic € 9,99 per month....

riccardomazzull

Casual Listener

221 Views

1 replies

0 likes

Premium
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Code Error ! HELP !

Turkey Vodafone Red subscribers.I met four times with the Vodafone customer service says that the code is correct.I bought a premium code number but does not apply the code says.Can you help?

Newbie

Turkey Vodafone Red subscribers. I met four times with the Vodafone customer service says that the code is correct. I bought a premium code number but does not apply the code says.Can you help?

Anyk17

Spotify Star

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

I am premium in my phone but NOT in my computer. Why?!

i don't understand. When i log in with my phone i am premium, but when i do it through my computer i am "free"...I tried already to logg off, reinstall again the software and nothing. I am thinking of cancelling my spotify premium because of this iss...

Visitor

i don't understand. When i log in with my phone i am premium, but when i do it through my computer i am "free"...I tried already to logg off, reinstall again the software and nothing. I am thinking o...

Hubo

Community Legend

1122 Views

1 replies

0 likes

  • 1122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unauthorized device connecting to account.

Someone keep connecting to my account with an unauthorized device. I changed the password and disconnected all devices, but it immediately reconnected. Also, whoever is doing this has terrible taste in music and has seriously spoiled my discovery lis...

Newbie

Someone keep connecting to my account with an unauthorized device. I changed the password and disconnected all devices, but it immediately reconnected.   Also, whoever is doing this has terrib...

Anyk17

Spotify Star

840 Views

1 replies

0 likes

  • 840 Views
  • 1 replies
  • 0 likes

Family plan: members does not have their own account

HiI have had a premium account with my mobile subscription. I has now ended and I changed my subscription to family so that my husband and son could have an account as well. We have followed the guide, but there is only one that can play at a time. H...

Newbie

Hi I have had a premium account with my mobile subscription. I has now ended and I changed my subscription to family so that my husband and son could have an account as well. We have followed t...

brummans9756

Newbie

1340 Views

2 replies

2 likes

  • 1340 Views
  • 2 replies
  • 2 likes

Superuser Contribution is there an support to call in order to be able to change the email since i cant reset my password?

hi guys, ive no longer the possibility to login to my old email account (ive closed the email account around a year back), which i have used to register for spotify. now i cant see a support chat button or any nummber that i would be able to call to ...

Newbie

hi guys, ive no longer the possibility to login to my old email account (ive closed the email account around a year back), which i have used to register for spotify. now i cant see a support chat but...

user-removed

Not applicable

628 Views

6 replies

0 likes

  • 628 Views
  • 6 replies
  • 0 likes

Deleted facebook - transferring of spotify accounts

I've deleted my facebook which was linked to my spotify premium. I've now created a new account. How can i access my old friends and playlists? Bless!

Casual Listener

I've deleted my facebook which was linked to my spotify premium. I've now created a new account. How can i access my old friends and playlists?    Bless! 🙂 

smiley611

Casual Listener

330 Views

2 replies

0 likes

Premium
  • 330 Views
  • 2 replies
  • 0 likes

Can't update payment details as no longer a student

I recently got a new card so need to update my payment details to keep my account active as my payment failed. I also just graduated and it's not letting me update my payment details as it cannot verify me as a current student.I'm willing to pay the ...

Casual Listener

I recently got a new card so need to update my payment details to keep my account active as my payment failed. I also just graduated and it's not letting me update my payment details as it cannot ver...

Maxim

Spotify Star

1058 Views

3 replies

0 likes

  • 1058 Views
  • 3 replies
  • 0 likes

How can you help me to transfer my current playlist to my new account?

I'm deactivating my facebook account which it links to my spotify. I would need someone from spotify to help me to transfer my current playlist to my new account. Please help

Visitor

I'm deactivating my facebook account which it links to my spotify. I would need someone from spotify to help me to transfer my current playlist to my new account. Please help

Maxim

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unlink facebok to add to another account

I made a new account which is Premium and went to link it to my Facebook and then realized I had already made an account through facebook. I want to delete the free account that I had set up with my facebook so I can link it to my premium account. I ...

Newbie

I made a new account which is Premium and went to link it to my Facebook and then realized I had already made an account through facebook. I want to delete the free account that I had set up with my ...

Anyk17

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Can't use Spotifiy 30€ gift card.

Hello.When I want to get premium, I'm not able to choose "gift card " as payment option.Why?Regards.

Newbie

Hello. When I want to get premium, I'm not able to choose "gift card " as payment option. Why? Regards.

Maxim

Spotify Star

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Discover Weekly Album Picture

Hello! I've changed my Facebook picture multiple times over the past two months, but my album cover image has never changed. I created my account with Facebook, so I can't unlink and relink it like multiple people suggest. Is there any way to fix thi...

Newbie

Hello! I've changed my Facebook picture multiple times over the past two months, but my album cover image has never changed. I created my account with Facebook, so I can't unlink and relink it like m...

Anyk17

Spotify Star

275 Views

1 replies

0 likes

Account
Other
  • 275 Views
  • 1 replies
  • 0 likes