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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 166366 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 166366 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11191 Views
  • 6 replies
  • 11 likes
  • Security
  • 11191 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514170 Views
  • 986 replies
  • 112 likes
  • Account
  • 514170 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125604 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125604 Views
  • 74 replies
  • 12 likes

Two accounts

I had one Spotify account, when I signed the Spotify family, I have mistakenly created another one. I really wanted to use my previous account/username, not the one that I registered for Spotify family.

  • Visitor
  • I had one Spotify account, when I signed the Spotify family, I have mistakenly created another one. I really wanted to use my previous account/username, not the one that I registered for Spotify fami...
  • Algee
  • Roadie
  • 372 Views
  • 4 replies
  • 0 likes
  • Account
  • 372 Views
  • 4 replies
  • 0 likes

Solved!! Discount Family Australia 17.99 vs 11.99

currently being charged $17.99 but new promotion offers the same for $11.99.How to get the new price?Should I just cancel the current family plan and start a new onw with a new email address? Sound silly...

  • Casual Listener
  • currently being charged $17.99 but new promotion offers the same for $11.99. How to get the new price? Should I just cancel the current family plan and start a new onw with a new email address? Sou...
  • u309288
  • Casual Listener
  • 9643 Views
  • 4 replies
  • 0 likes
  • Premium
  • 9643 Views
  • 4 replies
  • 0 likes

Solved!! Cant log in even after recovering password

I deleted my Facebook which was associated with my previous account, and I know that there was no way I could use that account without reactivating my Facebook (I hate Facebook, so I knew I would have to make a new account.) I made the new account wi...

  • Newbie
  • I deleted my Facebook which was associated with my previous account, and I know that there was no way I could use that account without reactivating my Facebook (I hate Facebook, so I knew I would hav...
  • Algee
  • Roadie
  • 7040 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 7040 Views
  • 1 replies
  • 0 likes

Email address expired

I usually log in to spotify through my facebook account, but was trying without and noticed that I cannot reset my password as this requires sending the link to a now defunct email address, but in order to change my email address, I need to enter my ...

  • Newbie
  • I usually log in to spotify through my facebook account, but was trying without and noticed that I cannot reset my password as this requires sending the link to a now defunct email address, but in or...
  • Algee
  • Roadie
  • 420 Views
  • 1 replies
  • 0 likes
  • Account
  • 420 Views
  • 1 replies
  • 0 likes

Spotify charged me but I didn't get premium

Spotify charged me for the student discount and my student information was verified, I had a previous account and I checked on that one and the one I have right now and it still says I am on free. I also didn't receive a receipt through my email, it ...

  • Newbie
  • Spotify charged me for the student discount and my student information was verified, I had a previous account and I checked on that one and the one I have right now and it still says I am on free. I ...
  • Algee
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Can I activate two gift cards at once?

Hi there, My brother got me 4 months spotify premium for Xmas. A 3 month gift voucher and a 1 month voucher. I've activated the 3 month one. If I activate the 1 month one now will it just extend my current subscription by one month? Or will I have to...

  • Newbie
  • Hi there,   My brother got me 4 months spotify premium for Xmas. A 3 month gift voucher and a 1 month voucher.   I've activated the 3 month one. If I activate the 1 month one now wi...
  • seraphix
  • Newbie
  • 5136 Views
  • 2 replies
  • 0 likes
  • 5136 Views
  • 2 replies
  • 0 likes

Cant log in on tv?

I'm trying to log into my tv and its not working. Logging in under FB. Logging in under email address. Both ways come up wrong username or password. It's my FB name and same password so it should be working?? Is there something basic I'm not doing......

  • Newbie
  • I'm trying to log into my tv and its not working. Logging in under FB. Logging in under email address. Both ways come up wrong username or password. It's my FB name and same password so it should be ...
  • user-removed
  • Not applicable
  • 232 Views
  • 1 replies
  • 0 likes
  • Login
  • 232 Views
  • 1 replies
  • 0 likes

I cannot join my family's subscription?

Hi, I am not sure why I cannot join Premium for Family - when I click the invite, I get a notification that says I cannot join because of other subscriptions. I literally created this account today. I do not have an apple/itunes account. What can I d...

  • Casual Listener
  • Hi,   I am not sure why I cannot join Premium for Family - when I click the invite, I get a notification that says I cannot join because of other subscriptions.   I literally created th...
  • Algee
  • Roadie
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Solved!! Swtiching from Student to Premium

I'm having some trouble switching my account from Student to the Premium monthly payment. I am no longer a student and my card was recently updated to a new number. When I attempt to enter the new number, it tries to verify my student account and fai...

  • Casual Listener
  • I'm having some trouble switching my account from Student to the Premium monthly payment. I am no longer a student and my card was recently updated to a new number. When I attempt to enter the new nu...
  • ubeermensch
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

My Spotify playlists have disappeared after I imported my Itunes playlists

So I recently got Premium and set up a bunch of new playlists, sorted by genre and in some cases took quite a bit of time to build them. I wanted to add some of my own local music so I imported my iTunes playlists. It worked fine for a while, but the...

  • Casual Listener
  • So I recently got Premium and set up a bunch of new playlists, sorted by genre and in some cases took quite a bit of time to build them.  I wanted to add some of my own local music so I imported...
  • lcoman
  • Newbie
  • 227 Views
  • 1 replies
  • 1 likes
  • Premium
  • 227 Views
  • 1 replies
  • 1 likes

Solved!! Student Discount

Hi! I was wondering how to get a student discount when I already am subscribed to Spotify Premium. Do I have to unsubscribe and resubscribe or is there a way to change my information?

  • Music Fan
  • Hi! I was wondering how to get a student discount when I already am subscribed to Spotify Premium. Do I have to unsubscribe and resubscribe or is there a way to change my information?
  • OviiiOne
  • Community Legend
  • 507 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 507 Views
  • 4 replies
  • 0 likes

Spotify's main website thinks I am in sweden, even though my account is listed as in Canada.

I am logged in on the main website. Sorry if this is the wrong place to ask this, but since I dont speak swedish I cant look for help on the troubleshooting section of the main website.

  • Casual Listener
  • I am logged in on the main website. Sorry if this is the wrong place to ask this, but since I dont speak swedish I cant look for help on the troubleshooting section of the main website.
  • fubbemail
  • Casual Listener
  • 1333 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 1333 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unable to see friends on Friends Feed

Hi there! I have one problem which I could not solve by myself. I hope someone can give an answer for this. I use Facebook as login option however I can not see anyone in my friends feed. I think my account is not linked with Facebook somehow. I trie...

  • Casual Listener
  • Hi there!  I have one problem which I could not solve by myself. I hope someone can give an answer for this. I use Facebook as login option however I can not see anyone in my friends feed. ...
  • MaryS
  • Roadie
  • 536 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 536 Views
  • 5 replies
  • 0 likes

Student discount

Spotify is saying that I'm not a student but I am literally sitting in my dorm trying to get it to work. Can someone help?

  • Visitor
  • Spotify is saying that I'm not a student but I am literally sitting in my dorm trying to get it to work. Can someone help?
  • KatesHere
  • Community Legend
  • 381 Views
  • 5 replies
  • 0 likes
  • 381 Views
  • 5 replies
  • 0 likes

Superuser Contribution "cannot join premium for family"

Hi I have joined spotify family recently. I have invited every familymember by emailaddress, but they all get the same error message (se the added picture). What is the problem? non of the invited email addresses have any other spotify accounts regis...

  • Newbie
  • Hi   I have joined spotify family recently. I have invited every familymember by emailaddress, but they all get the same error message (se the added picture). What is the problem? non of the i...
  • MaryS
  • Roadie
  • 213 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 213 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscription suspension

This happened last year and I was able to update it but this happened again this week. I've been asked several times over the last week to update payment on my account or they would cancel it. I'd logged in , input my credit details etc and did every...

  • Visitor
  • This happened last year and I was able to update it but this happened again this week. I've been asked several times over the last week to update payment on my account or they would cancel it. I'd lo...
  • user-removed
  • Not applicable
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Student account

I moved from germany to the netherlands. I wanna get a student premium account but I cant change the country Im in, because it will only allow me to choose between Germany and Great Britain. Help, please.

  • Newbie
  • I moved from germany to the netherlands. I wanna get a student premium account but I cant change the country Im in, because it will only allow me to choose between Germany and Great Britain. Help, pl...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Family Sub when living away from family

Hi, How can I solve this issue? My family is in my hometown but I live in another country. I still want to buy the family subscription but I am worried that there might be technical issues since we are not sharing the same address. Is there any worka...

  • Newbie
  • Hi,   How can I solve this issue? My family is in my hometown but I live in another country. I still want to buy the family subscription but I am worried that there might be technical issues s...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! Cancel Premium Subscription wrong password (Error/Bug)

Hey, I wanted to cancel my premium subscription.So i logged in my spotify account, and started the cancel process.But at the end it always tells me , that my password is wrong although i just logged in with the same password.Very strange O.o I hope y...

  • Regular
  • Hey,   I wanted to cancel my premium subscription. So i logged in my spotify account, and started the cancel process. But at the end it always tells me , that my password is wrong ...
  • randall4spots
  • Newbie
  • 984 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 984 Views
  • 9 replies
  • 0 likes

Student in a different country

Hello, I am a student in Germany (therefore my account is now in Germany for default, I didn't change that) and I can't pay to get premium because my credit card is from the country I come from. I have a German debit account but not a credit card and...

  • Casual Listener
  • Hello, I am a student in Germany (therefore my account is now in Germany for default, I didn't change that) and I can't pay to get premium because my credit card is from the country I come from. I ha...
  • spotifyuk2016
  • Casual Listener
  • 590 Views
  • 4 replies
  • 0 likes
  • 590 Views
  • 4 replies
  • 0 likes