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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83350 Views

29 replies

0 likes

  • 83350 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104332 Views

10 replies

3 likes

Account
Login
  • 104332 Views
  • 10 replies
  • 3 likes

sorry

wow spotify is such a disappointment, I used to be in Turkey and moved to Japan. After a while it made me to change my country, "OR" get premium. I tried to change my account info, however it CANNOT be changed because i am a free user. Do you see thi...

Newbie

wow spotify is such a disappointment, I used to be in Turkey and moved to Japan. After a while it made me to change my country, "OR" get premium. I tried to change my account info, however it CANNOT ...

Hubo

Community Legend

247 Views

1 replies

0 likes

Free
  • 247 Views
  • 1 replies
  • 0 likes

Facebook Account is already connected to another Spotify account

I only found the answer to "wrong Facebook account is connected to my Spotify". But in my case it's vice versa. Every time I want to connect to Facebook, it says that the FB account already is connected to another Spotify account. First: it doesn't e...

Newbie

I only found the answer to "wrong Facebook account is connected to my Spotify". But in my case it's vice versa. Every time I want to connect to Facebook, it says that the FB account already is connec...

Bearfootrecords

Community Legend

1251 Views

1 replies

0 likes

  • 1251 Views
  • 1 replies
  • 0 likes

HEEEEEEEEEEELP

My spotify is totally **bleep**ed, my premium is gone, along with all the playlist & all of a sudden it's connected to facebook which it never have been before & i can't unconnect... WHT DO I DO?

Visitor

My spotify is totally **bleep**ed, my premium is gone, along with all the playlist & all of a sudden it's connected to facebook which it never have been before & i can't unconnect... WHT DO I...

Bearfootrecords

Community Legend

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium

Hello, the thing is that I was subscribed to spotify as a single person and before my subscription end I got in in this Familiar Premium Pack in the same account. When the month ends, Do I still be paying for the single person subscription or it canc...

Casual Listener

Hello, the thing is that I was subscribed to spotify as a single person and before my subscription end I got in in this Familiar Premium Pack in the same account. When the month ends, Do I still be p...

kbrooksc

Community Legend

700 Views

4 replies

0 likes

  • 700 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Premium Out of Country

I recently went back to my home country to visit my parents. My dad had made a family plan back in Indonesia. And so he asked me to join his plan for Spotify. I did, so my current Spotify subscription is to the family plan in Indonesia. And just yest...

Casual Listener

I recently went back to my home country to visit my parents. My dad had made a family plan back in Indonesia. And so he asked me to join his plan for Spotify. I did, so my current Spotify subscriptio...

kbrooksc

Community Legend

1037 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 1037 Views
  • 3 replies
  • 0 likes

Von Spotify Premium zu Spotify StudentenPremium wechseln

Hallo,ich bin nun Student und möchte daher die 5 € sparen. Leider finde ich keine Möglichkeit meinen Status nun zu "Student" zu ändern.Vielen Dank für Eure Hilfe im Voraus!VG

Newbie

Hallo, ich bin nun Student und möchte daher die 5 € sparen. Leider finde ich keine Möglichkeit meinen Status nun zu "Student" zu ändern. Vielen Dank für Eure Hilfe im Voraus! VG

Maxim

Spotify Star

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Length of time left on song disappears

Hi all, When I am playing a song from my playlist I like to see how much time is left in the song, but that information disappears now! Do you know how to keep that on the screen at all times? Thank you!

Visitor

Hi all,   When I am playing a song from my playlist I like to see how much time is left in the song, but that information disappears now!  Do you know how to keep that on the screen at al...

SpinnLene80

Newbie

651 Views

4 replies

0 likes

Premium
  • 651 Views
  • 4 replies
  • 0 likes

Premium not working on my phone

It says my subscription is on hold due to payment not working but it works on my computer. Have tried re entering the payment method and it still won't work. Have uninstalled and reinstalled.

Casual Listener

It says my subscription is on hold due to payment not working but it works on my computer. Have tried re entering the payment method and it still won't work. Have uninstalled and reinstalled.

lynael

Casual Listener

235 Views

1 replies

0 likes

Account
Login
Premium
  • 235 Views
  • 1 replies
  • 0 likes

Spotify won't let you talk to any company reps or humans of anykind!?!

ITS A SNEAKY COMPANY THAT WONT LET U TALK TO ANY REAL PEOPLE! They know that they have scammed so many people by outomatically charging them for premium ,even though the people have played by the rules and unsubscribed from the free trial in the allo...

Casual Listener

ITS A SNEAKY COMPANY THAT WONT LET U TALK TO ANY REAL PEOPLE! They know that they have scammed so many people by outomatically charging them for premium ,even though the people have played by the rul...

user-removed

Not applicable

550 Views

5 replies

0 likes

  • 550 Views
  • 5 replies
  • 0 likes

Have emailed to the support and used the form wont answer

Hi, Ive sent 3 emails and 2 forms and wont get any answers. My account got hacked and dont got acess to the old email anymore. Can prove im the owner by giving the old password, old email, Credit Card nmr and more. Username: CarlUlvestenWanna change ...

Casual Listener

Hi, Ive sent 3 emails and 2 forms and wont get any answers. My account got hacked and dont got acess to the old email anymore. Can prove im the owner by giving the old password, old email, Credit Car...

Wolfstonie

Casual Listener

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Opening new account

Hi all, I have Spotify Premium, but I'd like to open a new account that is NOT linked to my facebook, and delete my current one. Can I do this and also move all my playlists to the new account? How should I go about it? Or is there a way to use my cu...

Visitor

Hi all,   I have Spotify Premium, but I'd like to open a new account that is NOT linked to my facebook, and delete my current one. Can I do this and also move all my playlists to the new accou...

Bearfootrecords

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Spotify student

After cancelling Spotify premium free for 3 months. A few days later I bought Spotify premium for student. When I login to my Spotify it still says premium free and won't let me listen to music but money was taken out of my card for $4.99

Visitor

After cancelling Spotify premium free for 3 months. A few days later I bought Spotify premium for student. When I login to my Spotify it still says premium free and won't let me listen to music but m...

Bearfootrecords

Community Legend

252 Views

1 replies

0 likes

Premium
  • 252 Views
  • 1 replies
  • 0 likes

Disconnect Facebook

I stopped using Spotify for a while because it kept deleting all my music, which is an entirely different issue but.. then I deleted my facebook account, I can't even use my email to create a new account or change the password or anything. I can't fi...

Casual Listener

I stopped using Spotify for a while because it kept deleting all my music, which is an entirely different issue but.. then I deleted my facebook account, I can't even use my email to create a new acc...

Bearfootrecords

Community Legend

398 Views

4 replies

0 likes

Account
Login
Premium
  • 398 Views
  • 4 replies
  • 0 likes

Paying for premium

I payed 12.99 for premium through my apple id and the account says im stiil on free how do i get premium?

Newbie

I payed 12.99 for premium through my apple id and the account says im stiil on free how do i get premium?

Maxim

Spotify Star

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Moved to Jordan

Hi there! I recently moved to Jordan to study at university there, and now after a few weeks my spotify has suddenly stopped working, telling me that I need to change my country in my account settings (which, by the way, I can't, because the dropdown...

Casual Listener

Hi there! I recently moved to Jordan to study at university there, and now after a few weeks my spotify has suddenly stopped working, telling me that I need to change my country in my accou...

Dalrian

Casual Listener

3491 Views

4 replies

0 likes

  • 3491 Views
  • 4 replies
  • 0 likes

Solved!! Upgrade to premium doesn't function because of failing login

Hey,I'm German but just travelled to Australia to stay there for a year. When I left Germany, I downgraded to free Spotify. Now, I'd like to purchase Spotify premium but I can't login because of the "14 days" rule. How can I login now?Thank you in ad...

Visitor

Hey, I'm German but just travelled to Australia to stay there for a year. When I left Germany, I downgraded to free Spotify. Now, I'd like to purchase Spotify premium but I can't login because of th...

Algee

Roadie

273 Views

1 replies

0 likes

Login
Premium
Subscription
  • 273 Views
  • 1 replies
  • 0 likes

Need to delete my account or find the username

My card is being charged every month for spotify premium, but my boyfriend and I who use the account are unable to use it because it logged us out of everything at once, and neither of us can remember the username. I have no way of figuring it out, b...

Casual Listener

My card is being charged every month for spotify premium, but my boyfriend and I who use the account are unable to use it because it logged us out of everything at once, and neither of us can remembe...

Algee

Roadie

273 Views

2 replies

0 likes

Login
  • 273 Views
  • 2 replies
  • 0 likes