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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154149 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154149 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10507 Views
  • 3 replies
  • 9 likes
  • Security
  • 10507 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505272 Views
  • 985 replies
  • 112 likes
  • Account
  • 505272 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124229 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124229 Views
  • 74 replies
  • 12 likes

Somebody used my email to create an account, please help me figure out how to reset or delete it

I went to use Spotify for the first time ever and somebody had already created an account linked to my email. How do I reset it or delete the account so I can make my own?

  • Newbie
  • I went to use Spotify for the first time ever and somebody had already created an account linked to my email. How do I reset it or delete the account so I can make my own?
  • eivi99
  • Casual Listener
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium for Hotlink users

I am on this plan for the past one year: https://new.hotlink.com.my/en/plans/hotlink-spotify.html I subscribed a monthly RM30 worth of data so that I meet the condition to use as spotify premium. But my subcription was terminated because I didn't man...

  • Newbie
  • I am on this plan for the past one year: https://new.hotlink.com.my/en/plans/hotlink-spotify.html   I subscribed a monthly RM30 worth of data so that I meet the condition to use as spotif...
  • Alejandro_C
  • Spotify Legend
  • 896 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 896 Views
  • 1 replies
  • 0 likes

Solved!! Does changing Spotify billing date on a family account keep my family on the account?

Hey guys, so I need to change my billing date, the help pages say to do this you cancel and resubscribe to premium on the billing date.So I can do this now because it's the new billing date I'm after, but mamah is at work until late bless her and not...

  • Casual Listener
  • Hey guys, so I need to change my billing date, the help pages say to do this you cancel and resubscribe to premium on the billing date. So I can do this now because it's the new billing date I'm a...
  • Jrmacmillan
  • Casual Listener
  • 355 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 355 Views
  • 2 replies
  • 0 likes

Trying to pay for US account with Canadian card

Hi, I am trying to pay for an American student premium account with a Canadian card. I am located in the States. Spotify won't let me use my card, is there a way to get it to work?

  • Newbie
  • Hi,   I am trying to pay for an American student premium account with a Canadian card. I am located in the States. Spotify won't let me use my card, is there a way to get it to work?
  • Bearfootrecords
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Family plan

I have three members of my family who already pay the 10 a month. I want to know if I switch to the family plan how will it workIf we have already been charged the 10 for this month already.

  • Newbie
  • I have three members of my family who already pay the 10 a month. I want to know if I switch to the family plan how will it work If we have already been charged the 10 for this month already.
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Not premium

Charged me 4.99 for nothing I do not have premium but it charged me , what do I do?

  • Newbie
  • Charged me 4.99 for nothing  I do not have premium but it charged me , what do I do?
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Do not want to use Boku but it's the only option

I tried to upgrade to premium but the only payment method is Boku and I want to pay normally with my debit card. How do I do this?

  • Newbie
  • I tried to upgrade to premium but the only payment method is Boku and I want to pay normally with my debit card. How do I do this?
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium activation on iPhone

For the second month in a raw, premium won't activate.Last month I paid TWICE! And activated after paying the second paymentThis time it's been 2 days and still won't activate.. Why??

  • Casual Listener
  • For the second month in a raw, premium won't activate. Last month I paid TWICE! And activated after paying the second payment This time it's been 2 days and still won't activate.. Why??
  • Alejandro_C
  • Spotify Legend
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Superuser Contribution mi cuenta premium sigue vinculada a movistar a pesar de que hace dos meses que me di de baja.

Buenos días, Quería empezar una susbcripción de familia, pero cuando voya a mi cuenta me dice que mi subscripción esta vinculada a movistar y no puedo hacer cambios, El caso es que me di d ebaja en movistar hace dos meses.Cuando contacto con movistar...

  • Casual Listener
  • Buenos días,   Quería empezar una susbcripción de familia, pero cuando voya a mi cuenta me dice que mi subscripción esta vinculada a movistar y no puedo hacer cambios, El caso es que me di d e...
  • Alejandro_C
  • Spotify Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 395 Views
  • 3 replies
  • 0 likes

Solved!! Vodafone + spotify

hi, I activated the promotion "under 30" vodafone(Italia) with spotify free for one year; I followed the activation process; Vodafone claims that the promotion is active; on spotify it is not active. I spoke with many operators Vodafone to fix it but...

  • Newbie
  • hi, I activated the promotion "under 30" vodafone(Italia) with spotify free for one year; I followed the activation process; Vodafone claims that the promotion is active; on spotify it is not active....
  • Roryj1060
  • Newbie
  • 1312 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1312 Views
  • 4 replies
  • 0 likes

Solved!! Im being overcharged!

Hello, I have had a subscription with spotify for over a year now and this month I've been billed full price when I am a student, I have my discount active on my account so I'm wondering why I've been overcharged? Has anyone else had this happen to t...

  • Casual Listener
  • Hello, I have had a subscription with spotify for over a year now and this month I've been billed full price when I am a student, I have my discount active on my account so I'm wondering why I've bee...
  • ceciibabyy
  • Newbie
  • 1007 Views
  • 9 replies
  • 0 likes
  • 1007 Views
  • 9 replies
  • 0 likes

Solved!! Two family plans.

My wife and I inadvertently both started family plans, I have tried to join hers so as intended we only have one subscription. Do I have to cancel my family plan to join hers, and if that is the case will I loose my playlists?

  • Newbie
  • My wife and I inadvertently both started family plans, I have tried to join hers so as intended we only have one subscription. Do I have to cancel my family plan to join hers, and if that is the case...
  • Maxim
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • Account
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change an old premunation mailadress to a new ?

Had an old premium prenumation for 6 months. Now we got an family prenumation and i couldn´t use the old mail in registration for family premium but had to use another mail. Is there any way to use/change the new mail to the old one? Hope somebody ca...

  • Casual Listener
  • Had an old premium prenumation for 6 months. Now we got an family prenumation and i couldn´t use the old mail in registration for family premium but had to use another mail. Is th...
  • MaryS
  • Roadie
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Solved!! Spotify premium not working

I have bought Spotify premium with my unidays discount and it still says I'm using free subscription but it's taking the money out of my bank account?...

  • Casual Listener
  • I have bought Spotify premium with my unidays discount and it still says I'm using free subscription but it's taking the money out of my bank account?...
  • crematedman
  • Community Legend
  • 412 Views
  • 5 replies
  • 1 likes
  • Premium
    Subscription
  • 412 Views
  • 5 replies
  • 1 likes

Switched to spotify family

I upgraded to spotify family today so my husband and I don't have to keep sharing our streaming time. Anyway, there are quite a few playlists he created on my account and I'd like to transfer them over to his account so I can remove them from mine. H...

  • Newbie
  • I upgraded to spotify family today so my husband and I don't have to keep sharing our streaming time. Anyway, there are quite a few playlists he created on my account and I'd like to transfer them ov...
  • Luddest
  • Newbie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Paying twice each month

Hello,I have spotify premium for quite some time. I was changing job, I've got new number and email and my spotify account didn't work anymore. I've made a new one which my husband pays each month and I've though that I'll be able to cancel mine. I'v...

  • Newbie
  • Hello, I have spotify premium for quite some time. I was changing job, I've got new number and email and my spotify account didn't work anymore. I've made a new one which my husband pays each month ...
  • crematedman
  • Community Legend
  • 314 Views
  • 1 replies
  • 1 likes
  • 314 Views
  • 1 replies
  • 1 likes

Never Recieved my 30 Day Free Trial

Hello,I recently signed up for premium after I enjoyed my 7 day free trial. I decided to sign up for the 30 day free trial but noticed I signed up with a regular account by accident when I can get the student discount. So I cancelled my subscription ...

  • Casual Listener
  • Hello, I recently signed up for premium after I enjoyed my 7 day free trial. I decided to sign up for the 30 day free trial but noticed I signed up with a regular account by accident when I can ge...
  • Iain_Tait
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Problemas com assinatura

Bom dia, eu assinei os 30 de premium, e debitaram do meu cartao de credito 10 reais. sendo que ainda estou como FREE USER. estou com medo de refazer a operação e debitarem mais 10 R$ Aguardo resposta.

  • Newbie
  • Bom dia,   eu assinei os 30 de premium, e debitaram do meu cartao de credito 10 reais.   sendo que ainda estou como FREE USER.   estou com medo de refazer a operação e debitarem ...
  • psabatim
  • Newbie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Company using Spotify for office

Hi.I'm helping someone setting up an office and they would like to use Spotify to have some music in the office. Which kind of account should they use?

  • Casual Listener
  • Hi. I'm helping someone setting up an office and they would like to use Spotify to have some music in the office.   Which kind of account should they use?
  • crematedman
  • Community Legend
  • 8270 Views
  • 3 replies
  • 1 likes
  • Subscription
  • 8270 Views
  • 3 replies
  • 1 likes