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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294174 Views

529 replies

34 likes

Account
Free
  • 294174 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13751 Views

6 replies

11 likes

Security
  • 13751 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542239 Views

990 replies

115 likes

Account
  • 542239 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129789 Views

74 replies

12 likes

Account
Login
Premium
  • 129789 Views
  • 74 replies
  • 12 likes

Account hacked!

my account was just hacked. They changed my password and email address. I can still login using facebook, but can't make a change to my password or email because I need the old password which the obviosuly changed. I sent in a form, but it went to th...

Newbie

my account was just hacked. They changed my password and email address. I can still login using facebook, but can't make a change to my password or email because I need the old password which the obv...

Taylor

Community Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

The Reedem Code

I wanted to use my code but it will not works as it should . It is not accepted by the subscription ! Help me

Newbie

I wanted to use my code but it will not works as it should . It is not accepted by the subscription ! Help me

Astame

Community Legend

1856 Views

1 replies

0 likes

Premium
  • 1856 Views
  • 1 replies
  • 0 likes

Solved!! Unlimited, apparently a thing of the past.

Today after the press conference the website got updated and Unlimited is now no longer an option for new users. You have Free and you have Premium as your choices for a subscription. I myself am currently a Spotify Unlimited user since I use Spotify...

Casual Listener

Today after the press conference the website got updated and Unlimited is now no longer an option for new users. You have Free and you have Premium as your choices for a subscription. I myself am cur...

tombolin

Newbie

25173 Views

123 replies

2 likes

Subscription
Unlimited
  • 25173 Views
  • 123 replies
  • 2 likes

Delete all my saved musics

How can i delete all My saved musics, like a reset in My account? I wana reset to Take Other musics...

Newbie

How can i delete all My saved musics, like a reset in My account? I wana reset to Take Other musics...

Astame

Community Legend

492 Views

1 replies

1 likes

Account
  • 492 Views
  • 1 replies
  • 1 likes

Listening while traveling in Thailand

I live in the US but each year I spend a month or two in Thailand. If is very important that I can stream music in my hotel room (through hotel wifi). If I have a premium account are there any geographical restrictions with Spotify that will keep me ...

Newbie

I live in the US but each year I spend a month or two in Thailand. If is very important that I can stream music in my hotel room (through hotel wifi). If I have a premium account are there any geogra...

Maxim

Spotify Star

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Cancelling

Need to cancel subscription how do i do that!

Newbie

Need to cancel subscription how do i do that!

n0h0m0s

Casual Listener

575 Views

5 replies

1 likes

  • 575 Views
  • 5 replies
  • 1 likes

Rogers Account

I used the wrong account when signing up with my rogers account how can i change the account associated with my rogers phone number??

Newbie

I used the wrong account when signing up with my rogers account how can i change the account associated with my rogers phone number??

Maxim

Spotify Star

372 Views

1 replies

1 likes

  • 372 Views
  • 1 replies
  • 1 likes

Changing the mail

Hi! I dont remember my current acounts password which i use by facebook. And the thing is i dont remember the password of my e-mail adress that i singed in with either and beacuse of that i cant renew my password. I dont wanna do all the new account ...

Casual Listener

Hi! I dont remember my current acounts password which i use by facebook. And the thing is i dont remember the password of my e-mail adress that i singed in with either and beacuse of that i cant rene...

karadenizebrar

Casual Listener

381 Views

2 replies

1 likes

  • 381 Views
  • 2 replies
  • 1 likes

I was charge for student 4.99, but no premium

So it denied my school discount but debit from my account 4.99 plus taxes. How do it get a refund?

Newbie

So it denied my school discount but debit from my account 4.99 plus taxes. How do it get a refund?

Mailenicolee

Newbie

2555 Views

2 replies

2 likes

  • 2555 Views
  • 2 replies
  • 2 likes

Help

Help! Last month I cancelled my premium subscription but was just charged for another month! I thought maybe I didn't do it right but when I looked under my subscription it says I have the free version! I contacted support only for them to email me b...

Newbie

Help! Last month I cancelled my premium subscription but was just charged for another month! I thought maybe I didn't do it right but when I looked under my subscription it says I have the free versi...

Taylor

Community Legend

357 Views

1 replies

1 likes

  • 357 Views
  • 1 replies
  • 1 likes

I dont get premium work

I just get free premium offer for 30-days, but it doesnt work! I use my fb to sign in. I logout and back in to spotify and I delete it and download it again my cellphone but anything doesnt work, what I can do??

Newbie

I just get free premium offer for 30-days, but it doesnt work! I use my fb to sign in. I logout and back in to spotify and I delete it and download it again my cellphone but anything doesnt work, wha...

Taylor

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Trying to continue a student subscription

I've just had a year of Spotify premium at the student rate and I'm trying to extend this for another year as I'm still a student but there doesn't seem to be an option to do so? I've just been charged the full price for last month

Casual Listener

I've just had a year of Spotify premium at the student rate and I'm trying to extend this for another year as I'm still a student but there doesn't seem to be an option to do so? I've just been charg...

OviiiOne

Community Legend

391 Views

3 replies

0 likes

  • 391 Views
  • 3 replies
  • 0 likes

Vodafone 2year spotify premium..

Hi ive recently upgraded my phone with Vodafone and chosen Spotify Premium asy 2 year addon but when i go onto spotify its got my account down as a free account not premium? Can anyone help??Thanks.

Casual Listener

Hi ive recently upgraded my phone with Vodafone and chosen Spotify Premium asy 2 year addon but when i go onto spotify its got my account down as a free account not premium? Can anyone help?? Than...

EthanS1

Community Legend

465 Views

5 replies

1 likes

Account
Premium
Subscription
  • 465 Views
  • 5 replies
  • 1 likes

Facebook

I had the premium membership threw my face book I have since deleted my face book I need to transfer the membership to my new account and I would like to speak with some on on the phone not a message bored

Newbie

I had the premium membership threw my face book I have since deleted my face book I need to transfer the membership to my new account and I would like to speak with some on on the phone not a message...

Maxim

Spotify Star

287 Views

1 replies

1 likes

  • 287 Views
  • 1 replies
  • 1 likes

I bought a premium license and i didn't receive it!

Yesterday i saw a really good promotion on spotify for people that used playstations. It was 2 months for only 2 euros. https://www.spotify.com/us/playstation/. I realized the purschase but i didn't recieved the upgrade i have the comprovative but i ...

Newbie

Yesterday i saw a really good promotion on spotify for people that used playstations. It was 2 months for only 2 euros. https://www.spotify.com/us/playstation/. I realized the purschase but...

KatesHere

Community Legend

369 Views

1 replies

1 likes

  • 369 Views
  • 1 replies
  • 1 likes

Conta premium

Minha conta Premium não está funcionando, o pagamento foi efetuado, recebi o recibo por mail, mas nada funciona. Já reinstalei o programa, mas até agora nada.

Newbie

Minha conta Premium não está funcionando, o pagamento foi efetuado, recebi o recibo por mail, mas nada funciona. Já reinstalei o programa, mas até agora nada.

rchaves100

Newbie

465 Views

2 replies

1 likes

  • 465 Views
  • 2 replies
  • 1 likes

Somehow someone on my account

Hey, well I just noticed that someone is using a "PS4-566" to listen to music from my spotify account, I've disconnected all devices, changed password, still on. Disconnected all devices, disconnected facebook, changed password, and disconnected all ...

Visitor

Hey, well I just noticed that someone is using a "PS4-566" to listen to music from my spotify account, I've disconnected all devices, changed password, still on.  Disconnected all devices, disco...

user-removed

Not applicable

220 Views

1 replies

0 likes

Account
  • 220 Views
  • 1 replies
  • 0 likes

Premium - family

Hello, my wife invited me for a Premium - Family. However, when I click on the link to Accept the invitation, the next step mentions that 'We could not add you to Premium for Family, because your account hasn't got the same country as the owner of th...

Casual Listener

Hello, my wife invited me for a Premium - Family. However, when I click on the link to Accept the invitation, the next step mentions that 'We could not add you to Premium for Family, because your acc...

Astame

Community Legend

397 Views

5 replies

0 likes

Account
  • 397 Views
  • 5 replies
  • 0 likes

Got Spotify Premium and can't listen to anything

I am trying to listen to some music and it will just keep tellingme that the song is unavailable and skip all the tracks. It has been happening all day and it is getting really annoying. How can I fix this?

Visitor

I am trying to listen to some music and it will just keep tellingme that the song is unavailable and skip all the tracks. It has been happening all day and it is getting really annoying.   How...

OviiiOne

Community Legend

208 Views

1 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 208 Views
  • 1 replies
  • 0 likes