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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653887 Views

13 replies

4 likes

Account
  • 653887 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734360 Views

18 replies

29 likes

  • 734360 Views
  • 18 replies
  • 29 likes

Change username?

Hello,is there any way to change my username? I didn't choose this name and no one can find me with this name, so I would appreciate it if anyone knew or could help me find out if it's possible? Thank you!

Newbie

Hello, is there any way to change my username? I didn't choose this name and no one can find me with this name, so I would appreciate it if anyone knew or could help me find out if it's possible? &...

timmieschaap

Composer

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Solved!! Question about my Free account and commercials

I have a Spotify free account. However, when I connect to a bluetooth speaker from my Android phone, there are no commercials. Not that I'm complaining, I'm just wondering why there are no commercials when I connect to a speaker with bluetooth and th...

Casual Listener

I have a Spotify free account. However, when I connect to a bluetooth speaker from my Android phone, there are no commercials. Not that I'm complaining, I'm just wondering why there are no commercial...

Chas2

Casual Listener

293 Views

2 replies

0 likes

  • 293 Views
  • 2 replies
  • 0 likes

Worldwide Student Discount

Hello! I am trying to get the student discount for Spotify premium and it says that Spotify is "unable to verify my student details"... I'm an incoming plebe (freshman) at the United States Military Academy and one of my fellow classmates told me tha...

Casual Listener

Hello! I am trying to get the student discount for Spotify premium and it says that Spotify is "unable to verify my student details"... I'm an incoming plebe (freshman) at the United States Military ...

pburns1

Casual Listener

286 Views

2 replies

0 likes

  • 286 Views
  • 2 replies
  • 0 likes

Superuser Contribution 400 songs from my playlist have disappeared

My favourite playlist has mysteriously lost all it's songs up until the last 30 or so that I've just added. I haven't deleted the songs, I haven't even looked at the playlist since yesterday, I've just been adding songs blindly. But when I checked it...

Casual Listener

My favourite playlist has mysteriously lost all it's songs up until the last 30 or so that I've just added. I haven't deleted the songs, I haven't even looked at the playlist since yesterday, I've ju...

littlemisss

Casual Listener

272 Views

2 replies

0 likes

Other
  • 272 Views
  • 2 replies
  • 0 likes

Solved!! Im on spotify family & have 2 personal devices

Hi community,Im the admin of spotify family, and personally i have 2 android phone which installed spotify.Can i log in with same account (facebook login) in both device ? I dont want to broke the rules

Casual Listener

Hi community, Im the admin of spotify family, and personally i have 2 android phone which installed spotify. Can i log in with same account (facebook login) in both device ? I dont want to brok...

RendyOktriandy

Casual Listener

358 Views

2 replies

0 likes

  • 358 Views
  • 2 replies
  • 0 likes

Solved!! I have two Discover Weekly playlists

Spotify has created two Discover Weekly playlists on my account. Both created by spotifydiscover, both with the same description and album cover. The second one appeared just this week. The only reason I can think of why a second Discover Weekly migh...

Newbie

Spotify has created two Discover Weekly playlists on my account. Both created by spotifydiscover, both with the same description and album cover. The second one appeared just this week.   The ...

Maxim

Spotify Star

1494 Views

1 replies

0 likes

  • 1494 Views
  • 1 replies
  • 0 likes

Can't change country in account overview

I am out of the country for work for a month and a half and my Spotify stopped working. It says online that if I update my country it will work again but when I go to "account overview" to change the country, the only option in the dropdown menu is U...

Newbie

I am out of the country for work for a month and a half and my Spotify stopped working. It says online that if I update my country it will work again but when I go to "account overview" to change the...

GregAshamock70

Regular

744 Views

10 replies

0 likes

  • 744 Views
  • 10 replies
  • 0 likes

charged twice, never got confirmation mail

hello,In the attempt to buy the 0,99/3months promo, I used the credit card owned by a friend of mine (who obviously let me), the same CC my friend used to pay his own promo. After getting an error telling me that i could not complete the purchase bec...

Visitor

hello, In the attempt to buy the 0,99/3months promo, I used the credit card owned by a friend of mine (who obviously let me), the same CC my friend used to pay his own promo. After getting an error ...

user-removed

Not applicable

310 Views

2 replies

0 likes

  • 310 Views
  • 2 replies
  • 0 likes

Account

HiI am still paying 99,- every month even if I stopped my Premium account months ago. Please help me so you don't continue to charge me every month. Thank you.Eilef Solheimeilef.solheim@gmail.com

Casual Listener

Hi I am still paying 99,- every month even if I stopped my Premium account months ago. Please help me so you don't continue to charge me every month. Thank you. Eilef Solheim eilef.solheim@gmail.c...

Maxim

Spotify Star

283 Views

3 replies

0 likes

Account
  • 283 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switching from a family plan to a Premium subscription not being the administrator of the account

We are ending our familyplan on spotify. I am not the administrator of the account. He changed his into a premium account. All I can find online is that mine will Automaticaly change in a free account. I dont want to loose my music and therefor I wan...

Newbie

We are ending our familyplan on spotify. I am not the administrator of the account. He changed his into a premium account. All I can find online is that mine will Automaticaly change in a free accoun...

Mara_F

Roadie

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

ITunes Premium Payement

Dear All How can I actually Pay Spotify Premium with my ITunes Account? Thanks

Newbie

Dear All   How can I actually Pay Spotify Premium with my ITunes Account?   Thanks

Maxim

Spotify Star

187 Views

1 replies

0 likes

Premium
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't log in

when i try to log in, it says "unable to login, either username or password is incorrect. have you signed up for a spotify account?" but when i log in online for support, i'm able to log in. how can i solve this problem?

Newbie

when i try to log in, it says "unable to login, either username or password is incorrect. have you signed up for a spotify account?" but when i log in online for support, i'm able to log in. how can ...

Mara_F

Roadie

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

2 problems.

I had my Spotify working for like 2 months until a few days ago I received a message saying you can't use Spotify abroad for more than 14 Days, and when I finally got in, (I had a premium account) and I don't know how to use the normal version. Also ...

Casual Listener

I had my Spotify working for like 2 months until a few days ago I received a message saying you can't use Spotify abroad for more than 14 Days, and when I finally got in, (I had a premium account) an...

ajmalhussain197

Casual Listener

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Netherlands University Student Discount

Dear Spotify,I have recently moved from the United States to the Netherlands to become a student again at Vrije Universiteit Amsterdam. I cancelled my premium account in order to resubscribe to a Student Discount account. However when I tried to subs...

Newbie

Dear Spotify, I have recently moved from the United States to the Netherlands to become a student again at Vrije Universiteit Amsterdam. I cancelled my premium account in order to resubscribe t...

hansa95

Casual Listener

5044 Views

7 replies

1 likes

  • 5044 Views
  • 7 replies
  • 1 likes

Superuser Contribution 3-Month Subscription ended early

I purchased the 3-month premium trial early June, and last couple of days noticed that my account went back to free. Any idea to fix this problem?

Newbie

I purchased the 3-month premium trial early June, and last couple of days noticed that my account went back to free. Any idea to fix this problem?

Mara_F

Roadie

329 Views

1 replies

0 likes

Subscription
  • 329 Views
  • 1 replies
  • 0 likes

Offers on Premium account

Not sure since when this is the case, but I realized today there are descrete ads on my spotify premium Below the artist are offers from 3th party vendors.This is not what I expect from a premium service that is sold as ad-free Anyone else also find ...

Visitor

Not sure since when this is the case, but I realized today there are descrete ads on my spotify premium   Below the artist are offers from 3th party vendors. This is not what I expect from a ...

Maxim

Spotify Star

287 Views

3 replies

1 likes

Premium
  • 287 Views
  • 3 replies
  • 1 likes

Special 3 months offer

I'm paying 9,99€ per month and I've just seen there's and offer of 0,99€ for 3 months. I don't understand why Spotify doesn't apply that offer to fomer customers. Thanks.

Casual Listener

I'm paying 9,99€ per month and I've just seen there's and offer of 0,99€ for 3 months. I don't understand why Spotify doesn't apply that offer to fomer customers. Thanks. 

lauraghil

Casual Listener

210 Views

2 replies

0 likes

  • 210 Views
  • 2 replies
  • 0 likes

I'm paying for family account but my profile only indicates spotify free.

I used to have premium account and two month ago I upgraded to family account, but when I enter my profile I get information that I only have spotify free. I have tried to log out and log on again but it does not help. My username is sarbar1 If I tap...

Casual Listener

I used to have premium account and two month ago I upgraded to family account, but when I enter my profile I get information that I only have spotify free. I have tried to log out and log on again bu...

sarbar1

Casual Listener

223 Views

2 replies

0 likes

  • 223 Views
  • 2 replies
  • 0 likes

Family

Why is My acount closing down when one in My family is playing when we have a family acount?

Newbie

Why is My acount closing down when one in My family is playing when we have a family acount?

Maxim

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes