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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 164413 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 164413 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11052 Views
  • 6 replies
  • 11 likes
  • Security
  • 11052 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513361 Views
  • 986 replies
  • 112 likes
  • Account
  • 513361 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125425 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125425 Views
  • 74 replies
  • 12 likes

Spotify not playing all of my songs

For whatever reason when I hit shuffle from my library (all songs are available offline) spotify will only shuffle and play maybe 40% of my actual total songs. In addition to this, if I were to just hit play on my library of songs and loop it, it wil...

  • Newbie
  • For whatever reason when I hit shuffle from my library (all songs are available offline) spotify will only shuffle and play maybe 40% of my actual total songs. In addition to this, if I were to just ...
  • jzzch
  • Casual Listener
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Facebook account disabled

Hello. So... I can't access my Spotify account why it is linked to my Facebook account , which is disabled since Sunday for a mysterious reason. And my Spotify account is premium , and can not use it and not unsubscribing because I need Facebook. How...

  • Newbie
  • Hello. So... I can't access my Spotify account why it is linked to my Facebook account , which is disabled since Sunday for a mysterious reason. And my Spotify account is premium , and can not use it...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
  • 229 Views
  • 1 replies
  • 0 likes

Way of confirming I was transferred to a new Family Subscription successfully?

I have recently attempted to transfer subscriptions from regular Premium to a Family Premium account through a link they provided. Upon using the link I was told I couldn't transfer subscriptions as I was already part of a Family Subscription. I have...

  • Casual Listener
  • I have recently attempted to transfer subscriptions from regular Premium to a Family Premium account through a link they provided. Upon using the link I was told I couldn't transfer subscriptions as ...
  • jzzch
  • Casual Listener
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

An extra $4.99 taken off of my card

Today I entered my card information trying to start the subscription for the student discount. I am a 'student' I'm just not in college. So once I realised that I couldn't go any further into that I had to go back to get a different subscription. I t...

  • Newbie
  • Today I entered my card information trying to start the subscription for the student discount. I am a 'student' I'm just not in college. So once I realised that I couldn't go any further into that I ...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Deleted my Facebook account, is my premium canceled?

So I deleted my Facebook account forgetting that it was linked to my premium Spotify account. I'm fine with my Spotify account being deleted, which I'm assuming has happened since I can no longer login with that account. My concern however is whether...

  • Newbie
  • So I deleted my Facebook account forgetting that it was linked to my premium Spotify account. I'm fine with my Spotify account being deleted, which I'm assuming has happened since I can no longer log...
  • Algee
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Access to friend list from facebook.

Hi, I login to spotify by facebook and I have one problem. How to add access to friend list ? Facebook don't have this option and when I delete app from fb , and login again from spotify I have even less option to check access.

  • Casual Listener
  • Hi, I login to spotify by facebook and I have one problem. How to add access to friend list ? Facebook don't have this option and when I delete app from fb , and login again from spotify I have even ...
  • ECALKINS
  • Newbie
  • 848 Views
  • 3 replies
  • 2 likes
  • Account
  • 848 Views
  • 3 replies
  • 2 likes

Spotify is not taking payments

I subscribed for premium a while ago. Suddenly the app is not taking payments. Tried multiple cards. Impossible to contact Spotify and they are nit responding to contact requests

  • Newbie
  • I subscribed for premium a while ago. Suddenly the app is not taking payments. Tried multiple cards. Impossible to contact Spotify and they are nit responding to contact requests
  • Algee
  • Roadie
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Was charged four times

I was charged three times when I tried to join Spotify Premium through the Student Account option. Not only was I charged four times but my account is still under the free subscription because I could not be verified as a student. I was verified befo...

  • Newbie
  • I was charged three times when I tried to join Spotify Premium through the Student Account option. Not only was I charged four times but my account is still under the free subscription because I coul...
  • Algee
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loyalty Rewarding

I am wondering why nothing is done in terms of retention of customers ? Why is there no loyalty program with gifts or discounts for old subscribers. The software is awesome, but I am starting to wonder if the Apple loyalty program will not come out s...

  • Casual Listener
  • I am wondering why nothing is done in terms of retention of customers ? Why is there no loyalty program with gifts or discounts for old subscribers. The software is awesome, but I am starting to wond...
  • Alejandro_C
  • Spotify Legend
  • 520 Views
  • 1 replies
  • 2 likes
  • Other
    Premium
    Subscription
  • 520 Views
  • 1 replies
  • 2 likes

Superuser Contribution Cannot cancel Premium

I am using Premium and wish to cancel. It shows that I have a Premium subscription on the mobile app, however it only shows I have Free on the website when I log in with the same details. No helpful response from the customer service form.

  • Newbie
  • I am using Premium and wish to cancel. It shows that I have a Premium subscription on the mobile app, however it only shows I have Free on the website when I log in with the same details. No helpful ...
  • Alejandro_C
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change email on premium account due to email being used on another account

I have two accounts, one premium and one free fb linked account. I want to use the email I have on my fb account for my premium account, and I cannot find any information on how to do this. If anyone can help that would be greatly appreciated! Thanks...

  • Visitor
  • I have two accounts, one premium and one free fb linked account. I want to use the email I have on my fb account for my premium account, and I cannot find any information on how to do this. If anyone...
  • Alejandro_C
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: September 16, 2016 : new indie albums worth a listen

I was double charged and have tried everything possible: twitter, email, and community help. I would like my 20$ back. And no I don't have 2 accounts

  • Casual Listener
  • I was double charged and have tried everything possible: twitter, email, and community help. I would like my 20$ back. And no I don't have 2 accounts 
  • Alejandro_C
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution vodafone nightmare

I have spotify premium included for 24 months on my vodafone account. I used the entertainment link to sign up with this and it registered and I used the spotify app as a premium user for just over a week. It then stopped working and reverted my acco...

  • Newbie
  • I have spotify premium included for 24 months on my vodafone account. I used the entertainment link to sign up with this and it registered and I used the spotify app as a premium user for just over a...
  • Alejandro_C
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have two accounts

I used to have free account linked to my facebook, when I turned premium it created a totally differente account that doesnt aloud me to reconect with facebook, or recuperate my playlists HELP

  • Newbie
  • I used to have free account linked to my facebook, when I turned premium it created a totally differente account that doesnt aloud me to reconect with facebook, or recuperate my playlists HELP
  • Alejandro_C
  • Spotify Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to update payment details

I recently changed my card details so needed to update them on Spotify however when I tried it wouldn't work so I tried to add my PayPal however this said that 'something went wrong' whenever I tried to update it but now I have been charged three lot...

  • Newbie
  • I recently changed my card details so needed to update them on Spotify however when I tried it wouldn't work so I tried to add my PayPal however this said that 'something went wrong' whenever I tried...
  • Alejandro_C
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Spotify familiar

Hola! Quiero dar de alta Spotify Familiar. Mi hijo y yo tenemos cuenta premium. Mi mujer y mi hija tienen que darse de alta primero con una cuenta free o pueden hacerlo después? Mi hijo vive 6meses en casa y 6 meses fuera... Puedo incluirlo en el pac...

  • Newbie
  • Hola! Quiero dar de alta Spotify Familiar. Mi hijo y yo tenemos cuenta premium. Mi mujer y mi hija tienen que darse de alta primero con una cuenta free o pueden hacerlo después? Mi hijo vive 6meses e...
  • magmus535
  • Newbie
  • 368 Views
  • 1 replies
  • 0 likes
  • Account
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged regular premium instead of student

I recently just switched payment methods and instead of charging me the student price i was charged the regular premium price so i immediately changed my subscription back to student. But now i dont now how i can get my money back from the regular pr...

  • Newbie
  • I recently just switched payment methods and instead of charging me the student price i was charged the regular premium price so i immediately changed my subscription back to student. But now i dont ...
  • Alejandro_C
  • Spotify Legend
  • 535 Views
  • 1 replies
  • 0 likes
  • 535 Views
  • 1 replies
  • 0 likes

Superuser Contribution money back

I was automatically billed today when my 30 day trial ended. I was billed $10 for the premium but I want the student discount applied not the regular one. I unsubscribed because I dont want to pay $10. how can I get my money back or how can I just be...

  • Newbie
  • I was automatically billed today when my 30 day trial ended. I was billed $10 for the premium but I want the student discount applied not the regular one. I unsubscribed because I dont want to pay $1...
  • Alejandro_C
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes