Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80401 Views

9 replies

2 likes

Account
Login
  • 80401 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653829 Views

13 replies

4 likes

Account
  • 653829 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734270 Views

18 replies

29 likes

  • 734270 Views
  • 18 replies
  • 29 likes

Ending a premium trial

How do I stop after trying a 30 free trial of premium?

Casual Listener

How do I stop after trying a 30 free trial of premium?

Hubo

Community Legend

434 Views

3 replies

0 likes

Premium
  • 434 Views
  • 3 replies
  • 0 likes

Unknown payment of a second premium account from my

Just seen that it's being a second unauthorized payment from my credit car for a spotify premium account. Please help me to close and delete this payment. Thank you

Newbie

Just seen that it's being a second unauthorized payment from my credit car for a spotify premium account. Please help me to close and delete this payment. Thank you

osornios

Spotify Star

427 Views

1 replies

0 likes

Account
Premium
Security
  • 427 Views
  • 1 replies
  • 0 likes

family acount...

hi i am already longtime customer at spotify and had nothing to complain about. I want to add my wife and my son for Family account, but unfortunately I always get the message whoops there is a fault occurred .. why is that?

Casual Listener

hi i am already longtime customer at spotify and had nothing to complain about. I want to add my wife and my son for Family account, but unfortunately I always get the message whoops there is a fault...

Maxim

Spotify Star

629 Views

3 replies

0 likes

Account
  • 629 Views
  • 3 replies
  • 0 likes

Cant find my account with premium trial set up

I lost my phone with premium spotify set up - now I can find/remember the account - I have 3 other accounts all with free spotify. Need to find my other account to cancel the subscription. Please help I cant get any contact for Spotify

Newbie

I lost my phone with premium spotify set up - now I can find/remember the account - I have 3 other accounts all with free spotify.  Need to find my other account to cancel the subscription. &nbs...

osornios

Spotify Star

256 Views

1 replies

0 likes

Account
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! My music stops when someone else listens?

hi guys!recently, i purchased a spotify family account which both my sister and I use (we have paid for 2 devices to be able to use spotify) but everytime she or i listen to music, it always cuts the other persons music off. I feel that as i have pai...

Casual Listener

hi guys! recently, i purchased a spotify family account which both my sister and I use (we have paid for 2 devices to be able to use spotify) but everytime she or i listen to music, it always cuts t...

Maxim

Spotify Star

10412 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 10412 Views
  • 3 replies
  • 0 likes

Cant log in

For some reason i was logged out of my premium spotify account and i have forgotten my username and password. I typed my email into the password reset link snd it says my email is not associated with an active spotify account yet the payment came out...

Casual Listener

For some reason i was logged out of my premium spotify account and i have forgotten my username and password. I typed my email into the password reset link snd it says my email is not associated with...

Charlie1994

Casual Listener

1250 Views

2 replies

0 likes

Account
Login
Premium
  • 1250 Views
  • 2 replies
  • 0 likes

Unsubscribing from Premium

I unsubscribed from Premium and the bills keep coming in. It seems that Spotify requires taht after you request cancellation, answer their questions, read their sales story, scroll down, request cancel again, put your password in, and request cancel ...

Newbie

I unsubscribed from Premium and the bills keep coming in. It seems that Spotify requires taht after you request cancellation, answer their questions, read their sales story, scroll down, request canc...

osornios

Spotify Star

740 Views

1 replies

0 likes

Account
Premium
Subscription
  • 740 Views
  • 1 replies
  • 0 likes

Upgraded to family premium and now can't open my account or access my music

Two days ago I upgraded from Premium to Family and now the Spotify icon on my computer will not open my music account. It says link failed. My account is accessible on my Andriod phone though. Can anyone help?

Casual Listener

Two days ago I upgraded from Premium to Family and now the Spotify icon on my computer will not open my music account. It says link failed. My account is accessible on my Andriod phone though. Can an...

osornios

Spotify Star

326 Views

2 replies

0 likes

Login
  • 326 Views
  • 2 replies
  • 0 likes

Trying to pay "Platinum"

Been trying to pay "Platinum". But it won't let me.There's money on my debit card and it still active.. Can't seem to pay it and I need help.

Newbie

Been trying to pay "Platinum". But it won't let me. There's money on my debit card and it still active.. Can't seem to pay it and I need help.

oscitare

Composer

372 Views

1 replies

0 likes

Other
Premium
Subscription
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution URGENTE NÃO CONSIGO ACESSAR MINHA CONTA

Minha Conta Fazer Spotify foi paga, a fatura Caiu no Cartão, mas o aplicativo continua dizendo que O Último pagamento NÃO foi Realizado! Como faço Para voltar com a Conta?

Newbie

Minha Conta Fazer Spotify foi paga, a fatura Caiu no Cartão, mas o aplicativo continua dizendo que O Último pagamento NÃO foi Realizado! Como faço Para voltar com a Conta?

Alejandro_C

Spotify Legend

549 Views

1 replies

0 likes

Account
  • 549 Views
  • 1 replies
  • 0 likes

Spotify Family - Different countries

Hello All,I recently moved to the USA and bought a Spotify Family upgrade. My wife created an account but I couldn't add her because my account was still a german one. I changed the payment method and was able to add her. but we recognized now that a...

Visitor

Hello All, I recently moved to the USA and bought a Spotify Family upgrade. My wife created an account but I couldn't add her because my account was still a german one. I changed the payment method ...

osornios

Spotify Star

1859 Views

4 replies

0 likes

Account
  • 1859 Views
  • 4 replies
  • 0 likes

Rogers & Free Spotify Premium for Existing Spotify subscribers.. not so fast!

Searching through the forums, this appears to be an ongoing, frustrating issue for many people. A paying premium subscriber for quite some time, I was offered 24 months free Spotify Premium through Rogers Wireless. With a few quick steps (instruction...

Regular

Searching through the forums, this appears to be an ongoing, frustrating issue for many people.    A paying premium subscriber for quite some time, I was offered 24 months free Spotify Pr...

mdlgrant

Regular

3275 Views

5 replies

2 likes

Premium
  • 3275 Views
  • 5 replies
  • 2 likes

Charged for Premium but no access

I have been charged for spotify premium 2 days ago and can't even log in (I'm in Australia). This happened last month as well (in the US then) but because of wedding craziness didn't pursue it. Very frustrating. Please help.

Newbie

I have been charged for spotify premium 2 days ago and can't even log in (I'm in Australia). This happened last month as well (in the US then) but because of wedding craziness didn't pursue it. Very ...

osornios

Spotify Star

411 Views

1 replies

0 likes

Login
Premium
  • 411 Views
  • 1 replies
  • 0 likes

Premium

This is still an issue for not having access. Have deleted app and followed all steps.. Please help!

Visitor

This is still an issue for not having access. Have deleted app and followed all steps.. Please help!

oscitare

Composer

272 Views

1 replies

0 likes

Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Facebook Login Issues

My Facebook account was deactivated which I used for login, how can I get my account back?NEED HELP ASAP! I also was a premium user and need that switched or recovered.

Regular

My Facebook account was deactivated which I used for login, how can I get my account back?NEED HELP ASAP! I also was a premium user and need that switched or recovered.

MrKnwn2ActBad

Regular

1114 Views

5 replies

0 likes

Account
  • 1114 Views
  • 5 replies
  • 0 likes

My account disappeared

I had my Spotify account for a couple of months now and had a good amount of music on my playlist and just songs in general. I was off premium for a week or so and when I went to check for my songs today it borough me back to the login/sign up page a...

Casual Listener

I had my Spotify account for a couple of months now and had a good amount of music on my playlist and just songs in general. I was off premium for a week or so and when I went to check for my songs t...

osornios

Spotify Star

18702 Views

6 replies

4 likes

Account
Login
  • 18702 Views
  • 6 replies
  • 4 likes

Unauthorised money taken off my debit card

Several months ago I subscribed to spotify, registering with an email address which is now closed so I an unable to log in as I have forgotten my password and to reset it spotify would send a link to reset the password to an email address that I can'...

Newbie

Several months ago I subscribed to spotify, registering with an email address which is now closed so I an unable to log in as I have forgotten my password and to reset it spotify would send a link to...

oscitare

Composer

1118 Views

1 replies

0 likes

Account
Other
Security
  • 1118 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked

Hi, somone is using my premium account. When I start Spotify I have music in my playlist that I don't listened to. Also, I see that there is an Android phone conecting and interfering with the app in my iphone/macbook. Is there some way not only to e...

Casual Listener

Hi, somone is using my premium account. When I start Spotify I have music in my playlist that I don't listened to. Also, I see that there is an Android phone conecting and interfering with the a...

user-removed

Not applicable

547 Views

3 replies

0 likes

Account
Security
  • 547 Views
  • 3 replies
  • 0 likes