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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 155916 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 155916 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10595 Views
  • 3 replies
  • 10 likes
  • Security
  • 10595 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506329 Views
  • 985 replies
  • 112 likes
  • Account
  • 506329 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124419 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124419 Views
  • 74 replies
  • 12 likes

Subscription error

I want to activate my premium code, but it gives an error. I dont have premium subscription for family =/How to solve this problem ?

  • Casual Listener
  • I want to activate my premium code, but it gives an error. I dont have premium subscription for family =/ How to solve this problem ?  
  • EthanS1
  • Community Legend
  • 418 Views
  • 7 replies
  • 0 likes
  • 418 Views
  • 7 replies
  • 0 likes

Föra över spellistor

Har ett account och ska nu byta till ett annat då vi startat familjeaccount, finns det nåt sätt att få över mina spellistor till det nya så jag kan lägga till låtar från det nya accountet?

  • Visitor
  • Har ett account och ska nu byta till ett annat då vi startat familjeaccount, finns det nåt sätt att få över mina spellistor till det nya så jag kan lägga till låtar från det nya accountet?
  • Astame
  • Community Legend
  • 26381 Views
  • 1 replies
  • 2 likes
  • 26381 Views
  • 1 replies
  • 2 likes

Premium account

Hey there...4 days ago i bought the premium package for my iphone...i did it in the app store with my apple id...ind the ID informations it says that i have it...but i cant use it on my spotify...i also logged in new, deleted the app...downloaded it ...

  • Newbie
  • Hey there...4 days ago i bought the premium package for my iphone...i did it in the app store with my apple id...ind the ID informations it says that i have it...but i cant use it on my spotify...i a...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook unable to login

Every time I try to login to Spotify with my Facebook it says my password or username is wrong. Also when I type in my login information for Facebook to login it says the exact same thing.

  • Casual Listener
  • Every time I try to login to Spotify with my Facebook it says my password or username is wrong. Also when I type in my login information for Facebook to login it says the exact same thing.
  • Elijah8
  • Casual Listener
  • 510 Views
  • 6 replies
  • 1 likes
  • 510 Views
  • 6 replies
  • 1 likes

How to reset the mail and password connected to the account?

Okay, so apparently someone else has gotten access to my account, and has been able to change both the mail adress and password connected to it. I'm still able to log in via Facebook, but this person has access to the account by all other means. I'm ...

  • Casual Listener
  •  Okay, so apparently someone else has gotten access to my account, and has been able to change both the mail adress and password connected to it. I'm still able to log in via Facebook, but this ...
  • joedohn
  • Casual Listener
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

account

I can't login, I don't have email acount anymore what i did use before. So can't get a email to reset my password for spotify!! what can i do now, i have a premium account.

  • Visitor
  • I can't login, I don't have email acount anymore what i did use before. So can't get a email to reset my password for spotify!! what can i do now, i have a premium account.  
  • Bearfootrecords
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! i cant log in on playstation

It seems that my Spotify account is already connected to annother Playstation Network account. But I don't remember wich one and I can't seem to find it. So what should I do???

  • Casual Listener
  • It seems that my Spotify account is already connected to annother Playstation Network account. But I don't remember wich one and I can't seem to find it. So what should I do???
  • Salvanderput
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Premium Renewal Issue/ Payment Failure

This months payment towards premium kept saying there was an issue with my payment details however when I checked paypal there was a payment went through for this month.and the funds had been taken out of my account however Spotify did not update the...

  • Casual Listener
  • This months payment towards premium kept saying there was an issue with my payment details however when I checked paypal there was a payment went through for this month.and the funds had been taken o...
  • SeanBob98
  • Casual Listener
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

can't use Spotify premium

I can only use my Spotify premium with wifi. Without wifi it's not working. I also have problems with logging in without wifi. I already deleted the app and downloaded it again. So what can I do?

  • Casual Listener
  • I can only use my Spotify premium with wifi. Without wifi it's not working. I also have problems with logging in without wifi. I already deleted the app and downloaded it again. So what can I do?
  • CraftByte
  • Gig Goer
  • 275 Views
  • 5 replies
  • 0 likes
  • 275 Views
  • 5 replies
  • 0 likes

afmelden voor sporify

hallo, ik wil me graag afmelden voor mijn abbonement op spotify.het probleem is ik weet mijn inlog gegevens niet en ook mijn e-mail niet. het zou fijn zijn als iemand mij kan helpen.m.v.g

  • Regular
  • hallo,   ik wil me graag afmelden voor mijn abbonement op spotify. het probleem is ik weet mijn inlog gegevens niet en ook mijn e-mail niet.   het zou fijn zijn als iemand mij kan help...
  • anna888
  • Newbie
  • 694 Views
  • 8 replies
  • 0 likes
  • Account
  • 694 Views
  • 8 replies
  • 0 likes

error Message: can't loog in in a rote in country

When I try tob log in my account I get a Message saying I only have 14 days to log in in a foreign country. Does anyone know how can I change this? I doesnt even let me to créate a new account. Many thanks

  • Casual Listener
  • When I try tob log in my account I get a Message saying I only have 14 days to log in in a foreign country. Does anyone know how can I change this? I doesnt even let me to créate a new account. Many ...
  • Lustlos
  • Regular
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

log in problem

Hello,I've changed my password, because I forgot the previous one, but when I go to log in in the app, is still saying that the password or username is wrong. I've tried changes agian but still the same. I have a premium accountCan someone help me ?

  • Newbie
  • Hello, I've changed my password, because I forgot the previous one, but when I go to log in in the app, is still saying that the password or username is wrong. I've tried changes agian but still the...
  • CraftByte
  • Gig Goer
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Temporary cancellation of subcription/freez account

I'm going to be out of the country and want to disable my account so I don't incur monthly charges to my premium account. However when I return to the US, I want to reinstate my subscription, in order to keep my playlists intact. Netflix, my cel phon...

  • Newbie
  • I'm going to be out of the country and want to disable my account so I don't incur monthly charges to my premium account. However when I return to the US, I want to reinstate my subscription, in orde...
  • mcl33
  • Casual Listener
  • 218 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 218 Views
  • 2 replies
  • 0 likes

Updating payment details - not working

I have moved countries and would like to update my payment details to my new credit card. I have tried several times to do this, however the card details don't seem to be updating. I enter my updated details in and follow all the prompts and they con...

  • Newbie
  • I have moved countries and would like to update my payment details to my new credit card. I have tried several times to do this, however the card details don't seem to be updating. I enter my updated...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Spotify issue

I cancelled my Spotify account today but they charged me. I'm really confused because today my expiration date but you guys charged me so I want my refund back.

  • Newbie
  • I cancelled my Spotify account today but they charged me. I'm really confused because today my expiration date but you guys charged me so I want my refund back.
  • kbrooksc
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Got charged after cancelling prescription

Got charged after cancelling the beginning of last month now i got a over draft fee for 35 dollars because of it. I dont have a job right now so i canceled in the 1st place now i dont have money for both fee and membership.

  • Newbie
  • Got charged after cancelling the beginning of last month now i got a over draft fee for 35 dollars because of it. I dont have a job right now so i canceled in the 1st place now i dont have money for ...
  • kbrooksc
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Re subscribed to premium through iTunes and didn't go to account

I've always paid for my spotify premium through iTunes. This time I paid and it didn't regester to my account, I have the bill saying I purchesed it and my account still says free. How do I get my spotify to be premium or get my money back from iTune...

  • Newbie
  • I've always paid for my spotify premium through iTunes. This time I paid and it didn't regester to my account, I have the bill saying I purchesed it and my account still says free. How do I get my sp...
  • kbrooksc
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Spotify Premium

Recently, my Premium account was shut down and switched to the free one because I ran out of credit on the App store. Then, as usual, I redeemed more money. I opened the app to make it Premium again, but it made me pay with a credit card. I don't wan...

  • Casual Listener
  • Recently, my Premium account was shut down and switched to the free one because I ran out of credit on the App store. Then, as usual, I redeemed more money. I opened the app to make it Premium again,...
  • kbrooksc
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Premium expiry

I subscribed to premium on my phone and they said I have a 7 days free trial. On the website it says 30 days, why am I only getting 7 days? Why is it different when you subscribe over the phone app and over the comp?

  • Newbie
  • I subscribed to premium on my phone and they said I have a 7 days free trial. On the website it says 30 days, why am I only getting 7 days? Why is it different when you subscribe over the phone app a...
  • kbrooksc
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

I have just paid and dont have service

Does anyone can help me? Please, i tried to change my Account to family and Spotify made me paid twice but i cant log in on the App, i can in the web but IT continúe saying that im on the Spotify free

  • Casual Listener
  • Does anyone can help me? Please, i tried to change my Account to family and Spotify made me paid twice but i cant log in on the App, i can in the web but IT continúe saying that im on the Spotify free
  • KatesHere
  • Community Legend
  • 180 Views
  • 3 replies
  • 0 likes
  • 180 Views
  • 3 replies
  • 0 likes