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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8954 Views
  • 1 replies
  • 9 likes
  • Security
  • 8954 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480608 Views
  • 979 replies
  • 111 likes
  • Account
  • 480608 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210543 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210543 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120671 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120671 Views
  • 72 replies
  • 12 likes

Being charged for premium when changed to normal

HiThree weeks ago I changed back to a normal account from premium. However today I got an email saying that I am being charged $11.99 for premium when I'm not on premium!Please amend this and refund me! This is rediculous that I can even email you bu...

  • Casual Listener
  • Hi Three weeks ago I changed back to a normal account from premium. However today I got an email saying that I am being charged $11.99 for premium when I'm not on premium! Please amend this and...
  • osornios
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Country restrictions on Spotify Sessions WUT?

Anderson .Paak Spotify Sessions is unavailable in Poland. How dare you record something with artist and limit it only for specif countries?

  • Regular
  • Anderson .Paak Spotify Sessions is unavailable in Poland. How dare you record something with artist and limit it only for specif countries?
  • osornios
  • Spotify Star
  • 407 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 407 Views
  • 3 replies
  • 0 likes

Charged THREE times? (New subscriber)

I recently got a Spotify subscription and noticed I was charged 3 sepeerate times. Not sure what happened but I was charged $15 instead of just 5. There are 3 distict transactions. Can someone help?

  • Casual Listener
  • I recently got a Spotify subscription and noticed I was charged 3 sepeerate times. Not sure what happened but I was charged $15 instead of just 5.   There are 3 distict transactions. Can someo...
  • thesurfinghamst
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelled Premium

Hi there, Couple of weeks ago I cancelled my premium membership... But later when I opened Spotify again it still said Spotify Premium, it isn't cancelled.. And now I cant cancel it anymore. Its like they're forcing me to have premium.

  • Casual Listener
  • Hi there,   Couple of weeks ago I cancelled my premium membership... But later when I opened Spotify again it still said Spotify Premium, it isn't cancelled.. And now I cant cancel it anymore....
  • KingMe343
  • Newbie
  • 273 Views
  • 3 replies
  • 0 likes
  • Premium
  • 273 Views
  • 3 replies
  • 0 likes

Solved!! how to switch my 9.99 premium subscription to the student 4.95 subscription?

how to switch my 9.99 premium subscription to the student 4.95 subscription? I am not seeing away to change my subscription

  • Casual Listener
  • how to switch my 9.99 premium subscription to the student 4.95 subscription? I am not seeing away to change my subscription
  • ThaSherman
  • Music Fan
  • 409 Views
  • 3 replies
  • 0 likes
  • 409 Views
  • 3 replies
  • 0 likes

Solved!! Telekom Spotify Option but no premium

Hi Folks, i am a Telekom costumer and had a little trouble over the past months with my provider. Long story and unnecessary to write here! After all the trouble everything just went good and my provider reactivated my contract. Here starts the Spoti...

  • Casual Listener
  • Hi Folks,   i am a Telekom costumer and had a little trouble over the past months with my provider. Long story and unnecessary to write here!   After all the trouble everything...
  • bauerlukas
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

60 day Free Trial

A day before your 60 day trial email was sent, I just applied for the 30 day trial. And I cancelled the 30 day trial in hopes of capitalizing the 60 day trial. Now I don't have the 30 day trial anymore. Is there anyway for me to still get the 60 day ...

  • Newbie
  • A day before your 60 day trial email was sent, I just applied for the 30 day trial.  And I cancelled the 30 day trial in hopes of capitalizing the 60 day trial.  Now I don't have the 30 day...
  • maria1111
  • Casual Listener
  • 707 Views
  • 5 replies
  • 0 likes
  • 707 Views
  • 5 replies
  • 0 likes

Can't log in through Facebook

I normally log in to Spotify through Facebook, I don't have a non-Facebook username or password.. Recently when I try to log in with Facebookk, I get the error message "The username or password is incorrect (Error code: 3)" and a new tab opens in my ...

  • Casual Listener
  • I normally log in to Spotify through Facebook, I don't have a non-Facebook username or password.. Recently when I try to log in with Facebookk, I get the error message "The username or password is in...
  • dannyferry
  • Casual Listener
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Superuser Contribution I forgot my email and password

When i was signing up for a 30 day trial i accidentally put a different email which is also invalid, i also forgot my password so i cant really use the "forgot my password" thing.I sent emails to Spotify and all i got was just links to their twitter ...

  • Newbie
  • When i was signing up for a 30 day trial i accidentally put a different email which is also invalid, i also forgot my password so i cant really use the "forgot my password" thing. I sent emails to S...
  • Ayyeeros
  • Newbie
  • 1224 Views
  • 3 replies
  • 0 likes
  • Account
  • 1224 Views
  • 3 replies
  • 0 likes

Disable Notifications

The notifications are an awesome feature; however, I have many friends and many playlists and I receive way too many notifications! I cannot find an option to disable or turn them off. Is there one? If not, please make an option to disable/enable not...

  • Newbie
  • The notifications are an awesome feature; however, I have many friends and many playlists and I receive way too many notifications!   I cannot find an option to disable or turn them off.&nbs...
  • isamaffei
  • Newbie
  • 36901 Views
  • 38 replies
  • 53 likes
  • 36901 Views
  • 38 replies
  • 53 likes

Change country

Hi, I have a premium account with you that I started while I was living in the US. I am currently living in another country (Ecuador) and I need to change the country and payment method. I also know that the premium suscription here in Ecuador is les...

  • Casual Listener
  • Hi,    I have a premium account with you that I started while I was living in the US. I am currently living in another country (Ecuador) and I need to change the country and payment metho...
  • EnergyPudding
  • Regular
  • 373 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't upgrade to spotify premium.

Been a member since early 2013. had the same card until last month, got a new one and now I'm trying to upgrade to premium and i get " card provider is having a bad day" or something like that.

  • Newbie
  • Been a member since early 2013. had the same card until last month, got a new one and now I'm trying to upgrade to premium and i get " card provider is having a bad day" or something like that.
  • Anyk17
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 9,99€ instead 4,99€ for a student

Hello,I was charged 9,99€ althought I am a student and subscribed to a 50% discount abo. why?please solve it!thank you.Viktor

  • Newbie
  • Hello, I was charged 9,99€ althought I am a student and subscribed to a 50% discount abo. why? please solve it! thank you. Viktor
  • Anyk17
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for Student AND Premium?

Hi, I recently discovered that I could pay 4.99/month as a student instead of the usual 9.99/month for premium. However, after signing up for student, my subscription still says that I am due to be charged 9.99 on 9/30 when there was already a 4.99 c...

  • Newbie
  • Hi,  I recently discovered that I could pay 4.99/month as a student instead of the usual 9.99/month for premium. However, after signing up for student, my subscription still says that I am du...
  • Anyk17
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for Free spotify

I was charged while having free spotify. I had the premium as the free trial but my account now says I have free and I was just charged... Help!

  • Newbie
  • I was charged while having free spotify. I had the premium as the free trial but my account now says I have free and I was just charged... Help! 
  • Anyk17
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice per month

I just got an alert on my bank statement that I have been charged twice this month for spotify services the first month I thought it might be for premium but this is the second time and I'm basically thinking that i should just contact my bank and le...

  • Newbie
  • I just got an alert on my bank statement that I have been charged twice this month for spotify services the first month I thought it might be for premium but this is the second time and I'm basically...
  • Anyk17
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution offline

so i have used spotify loads on my computer since it has done an update whih remeved spotify i redownloaded it and it keep saying i am offline when im not... im not connected to facebooki have tried changing my passwordi have logged in and outi have ...

  • Newbie
  • so i have used spotify loads on my computer since it has done an update whih remeved spotify i redownloaded it and it keep saying i am offline when im not... im not connected to facebook i have trie...
  • Anyk17
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged after trying to cancel my subscription

I was charged yesterday after I tried to cancel my Spotify premium student for the upcoming month. Am I able to get a refund

  • Newbie
  • I was charged yesterday after I tried to cancel my Spotify premium student for the upcoming month. Am I able to get a refund
  • Annabelhalls
  • Casual Listener
  • 297 Views
  • 3 replies
  • 0 likes
  • Account
  • 297 Views
  • 3 replies
  • 0 likes

Superuser Contribution Vodafone (Italy) + Premium

Hello Spotify Community, i hope you can help.Seven months ago I activated "Vodafone Under 30", which includes one year of free Spotify Premium. This August my Spotify Premium account was deactivated for no reason. I contacted Vodafone and I was told ...

  • Newbie
  • Hello Spotify Community, i hope you can help. Seven months ago I activated "Vodafone Under 30", which includes one year of free Spotify Premium. This August my Spotify Premium account was deactivate...
  • veronicaleoneto
  • Newbie
  • 304 Views
  • 2 replies
  • 0 likes
  • Premium
  • 304 Views
  • 2 replies
  • 0 likes

Superuser Contribution problem with premium and payment

Last month i buy again the subscribtion, the advertisement said that im going to receive 3 months. now a month after i submit the registration to premium. spOTIFY want to charge me again.

  • Newbie
  • Last month i buy again the subscribtion, the advertisement said that im going to receive 3 months. now a month after i submit the registration to premium. spOTIFY want to charge me again.  &nbs...
  • Anyk17
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes