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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75992 Views

28 replies

0 likes

  • 75992 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93477 Views

9 replies

2 likes

Account
Login
  • 93477 Views
  • 9 replies
  • 2 likes

Superuser Contribution Cannot login, see account details or reset password

I've been kicked out of my spotify on my laptop and phone. It won't work with my Sonos either. When I try to go to my account details or login, I get this:www.spotify.com redirected you too many times.I also cannot reset my password. Literally, nothi...

Casual Listener

I've been kicked out of my spotify on my laptop and phone. It won't work with my Sonos either. When I try to go to my account details or login, I get this: www.spotify.com redirected you too many ti...

Alejandro_C

Spotify Legend

785 Views

3 replies

2 likes

Account
Login
Premium
Subscription
  • 785 Views
  • 3 replies
  • 2 likes

Multiple charges

I just made a Spotify earlier this week with high expectations and signed up for premium right away. (99cents for 3months). I just checked my bank account and it says the premium was paid for 3 separate times! 3 transactions of 99cents all at the sam...

Casual Listener

I just made a Spotify earlier this week with high expectations and signed up for premium right away. (99cents for 3months). I just checked my bank account and it says the premium was paid for 3 separ...

Midianfilth

Newbie

831 Views

7 replies

0 likes

Subscription
  • 831 Views
  • 7 replies
  • 0 likes

Forgotten username and can't log in to cancel premium

PLEASE HELP! My moms bank acct is getting charged and I can't log back in to cancel premium!!! SOS

Newbie

PLEASE HELP! My moms bank acct is getting charged and I can't log back in to cancel premium!!! SOS

Maxim

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search Has Problems

For nearly a year, I have been unable to search for a song or artist, neither have I been able to switch playlists, because all I get is a big buffering symbol on a black screen. I have uninstalled and reinstalled, and switched up the compatibility, ...

Newbie

For nearly a year, I have been unable to search for a song or artist, neither have I been able to switch playlists, because all I get is a big buffering symbol on a black screen. I have uninstalled a...

Anyk17

Spotify Star

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Solved!! I can't login

Hello, i'm from German and i've got a problem with Spotify... When i log in to my account with my right data i get kicked after 2 - 4 seconds.. with the message error 9 wrong name or wrong password but when i but a anothing password i didnt loged in ...

Regular

Hello, i'm from German and i've got a problem with Spotify... When i log in to my account with my right data i get kicked after 2 - 4 seconds.. with the message error 9 wrong name or wrong password b...

DreamGamer

Regular

833 Views

7 replies

0 likes

  • 833 Views
  • 7 replies
  • 0 likes

Superuser Contribution Problem activating Premium

Everytime I try to sign up for the free 30 day trial and put in my card, it says theres a problem with my card not working. I know that my card works just fine because I have boughten several other things within the last couple of days, and ive tried...

Newbie

Everytime I try to sign up for the free 30 day trial and put in my card, it says theres a problem with my card not working. I know that my card works just fine because I have boughten several other t...

Anyk17

Spotify Star

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Have premium but it's not showing up on iphone

Got a new phone recently, when I opened Spotify App, I logged on, and it said my subcription was "free". I currenly have a premium account, and when I open Spotify on my computer, it says that my subscription is premium, and all my playlists and song...

Casual Listener

Got a new phone recently, when I opened Spotify App, I logged on, and it said my subcription was "free". I currenly have a premium account, and when I open Spotify on my computer, it says that my sub...

lauraw-24

Casual Listener

349 Views

2 replies

0 likes

  • 349 Views
  • 2 replies
  • 0 likes

Paying for normal spotify but subscribed for student

I subscribed to premium spotify but for the student account and I was chaged 9.99 for a regular account and I can't change it.

Newbie

I subscribed to premium spotify but for the student account and I was chaged 9.99 for a regular account and I can't change it.

119819262

Regular

293 Views

2 replies

0 likes

Subscription
  • 293 Views
  • 2 replies
  • 0 likes

Solved!! Getting charged for an account that isnt mine.

Ive gotten charged the past two months on my card yet i havent had spotify premium in a year. I have no way of checking what account its linked to because the charges are only appearing on my card. Id like refunded for the last two months.

Casual Listener

Ive gotten charged the past two months on my card yet i havent had spotify premium in a year. I have no way of checking what account its linked to because the charges are only appearing on my card. I...

Bbaltozer

Casual Listener

567 Views

2 replies

0 likes

  • 567 Views
  • 2 replies
  • 0 likes

Want to take down my Facebook profile

I subscribed with my Facebook profile but now I want to close for good my Facebook but I want to keep my Spotify profile because of my playlist plus is the one at the family premium. Do I make myself clear?

Visitor

I subscribed with my Facebook profile but now I want to close for good my Facebook but I want to keep my Spotify profile because of my playlist plus is the one at the family premium. Do I make myself...

user-removed

Not applicable

289 Views

2 replies

0 likes

Account
Login
Other
Subscription
  • 289 Views
  • 2 replies
  • 0 likes

Someone's using my Spotify

I went to create a Spotify account to find that one had already been used with my email address. I changed the password but they have their facebook to log into and I don't know how to remove their facebook from my account. Not to mention in trying t...

Newbie

I went to create a Spotify account to find that one had already been used with my email address. I changed the password but they have their facebook to log into and I don't know how to remove their f...

felipepelaquim

Music Fan

508 Views

2 replies

0 likes

  • 508 Views
  • 2 replies
  • 0 likes

2 different accounts charged

I tried to get the student discount and it won't let me so I got the premium... It charged me for the student and the premium and I couldnt find my school on the list so it wasnt suppose ti charge me for the student so how can i get this resolved.

Newbie

I tried to get the student discount and it won't let me so I got the premium... It charged me for the student and the premium and I couldnt find my school on the list so it wasnt suppose ti charge me...

Maxim

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Trouble Unsubscribing

I'm trying to unsubscribe before I get charged tomorrow but it told me my password was incorrect. I reset my password but it still says it's incorrect and I need to unsubscribe before tonight. Help?

Newbie

I'm trying to unsubscribe before I get charged tomorrow but it told me my password was incorrect. I reset my password but it still says it's incorrect and I need to unsubscribe before tonight. Help?

rockknub

Newbie

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get good recommendations fast

So I am new to Spotify - Free version- (I know it seems weird) but Not at all new to online music services. I have tried all the rest and like different things about each but have been really happy using Google Play music for the past couple years. M...

Casual Listener

So I am new to Spotify - Free version- (I know it seems weird) but Not at all new to online music services. I have tried all the rest and like different things about each but have been really happy u...

Anyk17

Spotify Star

684 Views

3 replies

0 likes

  • 684 Views
  • 3 replies
  • 0 likes

Superuser Contribution First Month WASN't Free...

I signed up for my Free Month of service not knowing I will be billed for the $9.99 for the first month and now I am in the hole for $49.99 (Bounced Check Fee from Paypal: $20.00 x's 2 + $9.99 for "Not" Free Month). So now what do I do? I DO NOT Want...

Casual Listener

I signed up for my Free Month of service not knowing I will be billed for the $9.99 for the first month and now I am in the hole for $49.99 (Bounced Check Fee from Paypal: $20.00 x's 2 + $9.99 for "N...

Anyk17

Spotify Star

375 Views

3 replies

0 likes

  • 375 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium member for many years and now status changed to free

My status is on free since yesterday. Premium is paid last on august 9th. Member since many years. on my account on the website it now says Free, payment is done. what to do? pieter

Casual Listener

My status is on free since yesterday. Premium is paid last on august 9th. Member since many years.   on my account on the website it now says Free, payment is done.   what to do? &nbsp...

Anyk17

Spotify Star

351 Views

3 replies

0 likes

Account
  • 351 Views
  • 3 replies
  • 0 likes

Solved!! I renewed Spotify premium in the App store But in the Iphone it does not Work

Hi, I renewed today spotify premium in the app store this morning, but in my iphone it still says that I have the free account. I deleted the app two times and installed it again, I also turned off the telephone...but it still does not work. Thank,s

Casual Listener

Hi,   I renewed today spotify premium in the app store this morning, but in my iphone it still says that I have the free account. I deleted the app two times and installed it again, I also tur...

Maxim

Spotify Star

510 Views

3 replies

0 likes

  • 510 Views
  • 3 replies
  • 0 likes

Converting to Spotify Family

I currently have Spotify premium via my Vodafone contract, I am now cancelling this contract so my Spotify subscription will end at the same time. i want to subscribe to Spotify family instead, how do I change this and put in my payment details witho...

Newbie

I currently have Spotify premium via my Vodafone contract, I am now cancelling this contract so my Spotify subscription will end at the same time.   i want to subscribe to Spotify family inste...

Taylor

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Someone Using my Account AND She changed the email AND password

So I can log in through Facebook, and it is still MY usename, but someone has somehow edited both the passwork and contact email. So I cannot reset the passwork, becuase the reset link gets sent to the email account, and I can't reset the email accou...

Casual Listener

So I can log in through Facebook, and it is still MY usename, but someone has somehow edited both the passwork and contact email. So I cannot reset the passwork, becuase the reset link gets sent to t...

mshannahj

Casual Listener

311 Views

2 replies

0 likes

  • 311 Views
  • 2 replies
  • 0 likes