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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4525 Views
  • 1 replies
  • 9 likes
  • Security
  • 4525 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nolosabemos
  • Visitor
  • 464326 Views
  • 975 replies
  • 110 likes
  • Account
  • 464326 Views
  • 975 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205350 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205350 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113049 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113049 Views
  • 72 replies
  • 12 likes

Still being charged after cancelling my subscription

I cancelled my subscription but have been charged still for a few months. How can I request a refund for these payments.

  • Newbie
  • I cancelled my subscription but have been charged still for a few months. How can I request a refund for these payments.
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Had premium upgraded to family now everyone is downgraded to family despite paying

I've paid for premium for a while and then saw family as an option and we upgraded. The service was working for a while but suddenly today I noticed my account was marked as free again and my daughter complained the adverts were back on her account. ...

  • Casual Listener
  • I've paid for premium for a while and then saw family as an option and we upgraded. The service was working for a while but suddenly today I noticed my account was marked as free again and my daughte...
  • nick_askew
  • Casual Listener
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Nothing happening when i try to log in

So Spotify on my laptop, kept saying i was offline, and i couldn't get it to work, so i decided to reinstall it. After i've done that, i'm not able to sign in again, it's connected to my facebook, and when i click it, a page in my browser quickly pop...

  • Regular
  • So Spotify on my laptop, kept saying i was offline, and i couldn't get it to work, so i decided to reinstall it. After i've done that, i'm not able to sign in again, it's connected to my facebook, an...
  • MauriceMV
  • Spotify Star
  • 708 Views
  • 11 replies
  • 0 likes
  • 708 Views
  • 11 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

My son is using my spotify account with a device (tablet) at school. How do I delete his advice? Whenever he gets on spotify it kicks me off.

  • Newbie
  • My son is using my spotify account with a device (tablet) at school.  How do I delete his advice?  Whenever he gets on spotify it kicks me off.
  • lukevespa
  • Regular
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Spotify present card

I received a spotify present card of the value of 300sek (I am based in Sweden)The card includes a 19 digits number + an 11 digits/leller PIN.Can I use it for upgrade to premium account? How do I do it? If I go in this page https://www.spotify.com/se...

  • Casual Listener
  • I received a spotify present card of the value of 300sek (I am based in Sweden) The card includes a 19 digits number + an 11 digits/leller PIN. Can I use it for upgrade to premium account?  H...
  • Stockholmian
  • Newbie
  • 445 Views
  • 3 replies
  • 0 likes
  • 445 Views
  • 3 replies
  • 0 likes

varying volume during play

All of a sudden my music volume goes up and down while playing tracks, whether they're downloaded or streaming. It doesn't do it with Pandora or anything in music library. I'm on a Galaxy s6 and this just started happening in the last couple days. An...

  • Newbie
  • All of a sudden my music volume goes up and down while playing tracks, whether they're downloaded or streaming. It doesn't do it with Pandora or anything in music library. I'm on a Galaxy s6 and this...
  • thorkildsen89
  • Newbie
  • 409 Views
  • 3 replies
  • 0 likes
  • Other
  • 409 Views
  • 3 replies
  • 0 likes

Payment

When i try to start premium for my account this section doesn't loads. I don't have any connection problem. But it happens on my phone and computer.

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  • Regular
  • When i try to start premium for my account this section doesn't loads. I don't have any connection problem. But it happens on my phone and computer.  
  • Maxim
  • Spotify Star
  • 745 Views
  • 11 replies
  • 0 likes
  • Account
    Premium
  • 745 Views
  • 11 replies
  • 0 likes

Devolución

Hola, el día de ayer se me venció los tres meses gratis de 0,99€, Spotify me ha cobrado 9,99€. Como haría yo para que Spotify me hiciera la devolución del dinero ya que me quiero retirar y necesito el dinero que me han cobrado. Muchas gracias

  • Casual Listener
  • Hola, el día de ayer se me venció los tres meses gratis de 0,99€, Spotify me ha cobrado 9,99€. Como haría yo para que Spotify me hiciera la devolución del dinero ya que me quiero retirar y necesito e...
  • irisela11
  • Newbie
  • 420 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 420 Views
  • 4 replies
  • 0 likes

Gift Card Question

I just joined Spotify for free for the first time today and I like the idea of getting Premium, but I don't like the idea of paying monthly, especially because I don't have a credit card, and I don't always have extra money every month for this kind ...

  • Newbie
  • I just joined Spotify for free for the first time today and I like the idea of getting Premium, but I don't like the idea of paying monthly, especially because I don't have a credit card, and I don't...
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Is it possible to merge 2 spotify accounts?

I want to move to my personal account completely because i used this one for work reasons and im going to close it, but i dont want to start saving albums and artists again in my new account because i have so many (nearly 10000 songs saved). Is there...

  • Newbie
  • I want to move to my personal account completely because i used this one for work reasons and im going to close it, but i dont want to start saving albums and artists again in my new account bec...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Charge for my Spotify when I cancelled my subscription

I was charged $10.66 on my credit card after I have already cancelled my subscription. I would like a refund

  • Newbie
  • I was charged $10.66 on my credit card after I have already cancelled my subscription. I would like a refund
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

No assistance given....again & again.....& again.......for 3 weeks now.

Hi there,Thanks for getting in touch. We're sorry to hear that you're having issues resetting your password for a while now. No worries, we're here to help.We can change the email address associated to your account XXXXXXXX if you're not receiving th...

  • Casual Listener
  • Hi there, Thanks for getting in touch. We're sorry to hear that you're having issues resetting your password for a while now. No worries, we're here to help. We can change the email address ass...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
  • 202 Views
  • 1 replies
  • 0 likes

Payment issue with Globe

I had no choice but to go back to free as I cannot open the app. Now I am trying to update payments for 3 days straight and the error on the pic just shows up

  • Casual Listener
  • I had no choice but to go back to free as I cannot open the app. Now I am trying to update payments for 3 days straight and the error on the pic just shows up 😩
  • Roguel
  • Casual Listener
  • 476 Views
  • 5 replies
  • 0 likes
  • 476 Views
  • 5 replies
  • 0 likes

I can log into Spotify's website but not the Application

I recently got a new Spotify account using my email only. When I entered my credentials into my phone app, everything worked fine. Howerver, when I entered my credentials into my PC application, I recieved an error stating that I needed to log into t...

  • Casual Listener
  • I recently got a new Spotify account using my email only. When I entered my credentials into my phone app, everything worked fine. Howerver, when I entered my credentials into my PC application, I re...
  • melvinlbarker
  • Casual Listener
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't buy premium

Hey, I have been trying to get a premium account using my paypal but everytime I log in through my paypal it redirects me to the page asking me for my preferred payment method and that's as far as I get.

  • Newbie
  • Hey, I have been trying to get a premium account using my paypal but everytime I log in through my paypal it redirects me to the page asking me for my preferred payment method and that's as far as I ...
  • MaryC1
  • Spotify Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not Receiving Spotify Emails

Hi so my father and I just set up a new spotify family membership and we are trying to register my fathers spotify account with my family membership slot. I have sent a confirmation email to my fathers email account however that did not show up in hi...

  • Newbie
  • Hi so my father and I just set up a new spotify family membership and we are trying to register my fathers spotify account with my family membership slot. I have sent a confirmation email to my fathe...
  • MaryC1
  • Spotify Legend
  • 2774 Views
  • 1 replies
  • 1 likes
  • Account
  • 2774 Views
  • 1 replies
  • 1 likes

Solved!! Cant log in

Hi due to my facebook account being temporarily blocked i cannot acces that account which i pay for each month how can i deactivate that account if i cant log in to do so pleeeeease help.

  • Casual Listener
  • Hi due to my facebook account being temporarily blocked i cannot acces that account which i pay for each month how can i deactivate that account if i cant log in to do so pleeeeease help.
  • Shona74
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Superuser Contribution Forgot email, username & password. Only have credit card #. Unable to cancel premium subscription.

Help! I made a account in Dec/Jan (i.e. 9 months ago) and i never logged in or used Spotify after that. I don't remember the email address i used. After trying help guides on the spotify website i still can't find out. The "reset password" page says ...

  • Newbie
  • Help!   I made a account in Dec/Jan (i.e. 9 months ago) and i never logged in or used Spotify after that. I don't remember the email address i used. After trying help guides on the spotify web...
  • MaryC1
  • Spotify Legend
  • 1870 Views
  • 1 replies
  • 0 likes
  • 1870 Views
  • 1 replies
  • 0 likes