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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421944 Views
  • 965 replies
  • 108 likes
  • Account
  • 421944 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186754 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186754 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103546 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103546 Views
  • 69 replies
  • 10 likes

family upgraded

how do I accept a family invite on a new profile

  • Newbie
  • how do I accept a family invite on a new profile
  • kbrooksc
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Subscribed, but not getting Premium?

The payment has been cashed today when it is supposed I cancel my premium account a few days ago, anyway I'm still without premium.

  • Newbie
  • The payment has been cashed today when it is supposed I cancel my premium account a few days ago, anyway I'm still without premium.   
  • kbrooksc
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Subscribed, received a message that i've been charged, but still not premium

I've recently tried to subscribe, putted all my credit card information and the button "start premium" didn't appear. I tried again with the same card and another time with another card but still nothing happened. I received a message on my cellphone...

  • Newbie
  • I've recently tried to subscribe, putted all my credit card information and the button "start premium" didn't appear. I tried again with the same card and another time with another card but still not...
  • kbrooksc
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 159 Views
  • 1 replies
  • 0 likes

My email account got deleted and so did my spotify account

When I created my spotify accout last year I used my school email, but when I changed schools and they deleted my old school email, my spotify account wont let me in and I cant find my playlist using my dad´s username. How can I recover my old accoun...

  • Visitor
  • When I created my spotify accout last year I used my school email, but when I changed schools and they deleted my old school email, my spotify account wont let me in and I cant find my playlist using...
  • kbrooksc
  • Community Legend
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

Signed up for 60 day trail only got 30 days

So I have seen the ads showing how Spotify is free for 60 days and I decided to signup for it but after signing up I have only received 30 days of free trial. Is this some sort of bug?Thanks

  • Visitor
  • So I have seen the ads showing how Spotify is free for 60 days and I decided to signup for it but after signing up I have only received 30 days of free trial. Is this some sort of bug? Thanks
  • KatesHere
  • Community Legend
  • 240 Views
  • 4 replies
  • 0 likes
  • 240 Views
  • 4 replies
  • 0 likes

Charged with Family Premium and Single Premium

Hi guys, I just got charged with 9.99 for my Single Premium Account and decided to take a Family Premium Account now. So I just payed 24,98 for Spotify this month. How do I get the 9.99 refunded? Can I just pull back the money or can you refund the m...

  • Newbie
  • Hi guys,   I just got charged with 9.99 for my Single Premium Account and decided to take a Family Premium Account now. So I just payed 24,98 for Spotify this month. How do I get the 9.99 refu...
  • kbrooksc
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Cannot change Spotify country

Hello I am a travelling student and cannot change my Spotify country despite having updated my payment method to follow the new country I'm in. Can someone please look into this for me? Thank you.

  • Newbie
  • Hello I am a travelling student and cannot change my Spotify country despite having updated my payment method to follow the new country I'm in. Can someone please look into this for me? Thank you.
  • kbrooksc
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

I can log in to my account online but not the app on my mac

Hi, I have just moved from Australia to Canada. I had a premium subscription in Australia but that has now been replaced with a 6 month subscription through my mobile network in Canada. I was automatically logged out of the app on my Mac and when I t...

  • Newbie
  • Hi,    I have just moved from Australia to Canada. I had a premium subscription in Australia but that has now been replaced with a 6 month subscription through my mobile network in Canada...
  • kbrooksc
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Login
  • 256 Views
  • 1 replies
  • 0 likes

Spotify premium

I signed up for the 60 day trial with PayPal but my account says 30 please help

  • Casual Listener
  • I signed up for the 60 day trial with PayPal but my account says 30 please help
  • kbrooksc
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Spotify nederland

Hallo spotify,Ik ben abe hoppenbrouwers. Ik zou graag mijn spotify premium op willen zeggen. Ik ben echter de mail vergeten waarmee ik een account heb aangemaakt, en daardoor lukte het niet om op te zeggen via de manier die op jullie site staat. Ik h...

  • Newbie
  • Hallo spotify, Ik ben abe hoppenbrouwers. Ik zou graag mijn spotify premium op willen zeggen. Ik ben echter de mail vergeten waarmee ik een account heb aangemaakt, en daardoor lukte het niet om op t...
  • Jordi
  • Community Legend
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Delete my account please

I would like you delete my account please because I never use spotify; it was something for my ex-girlfriend so please delete my account. Thank you from thomas662870

  • Visitor
  • I would like you delete my account please because I never use spotify; it was something for my ex-girlfriend so please delete my account. Thank you from thomas662870
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Collabrative playlist

Can't make a collaborative playlist. When I make one collaborative, noone can find the playlist.. What am I doing wrong? I've tried to share it as well

  • Newbie
  • Can't make a collaborative playlist. When I make one collaborative, noone can find the playlist.. What am I doing wrong? I've tried to share it as well
  • AA237
  • Roadie
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Can't find my account

When upgrading my Iphone I got automatically loged out from my premium account on Spotify. Now I dont remember what e-mail I used. All e-mails I've tried doesn't work. I'm still paying for the account so what should I do? Anyone I can contact? Best r...

  • Visitor
  • When upgrading my Iphone I got automatically loged out from my premium account on Spotify. Now I dont remember what e-mail I used. All e-mails I've tried doesn't work. I'm still paying for the accoun...
  • KatesHere
  • Community Legend
  • 1003 Views
  • 7 replies
  • 0 likes
  • Account
  • 1003 Views
  • 7 replies
  • 0 likes

I cannot create my own account because someone logged in on my phone.

Someone logged into their account with my phone and it linked to my email and facebook. I now want my own account, but everytime I go thru the sign up process, it opens his account again. Please help. I have tried deleting it, clearing the data, etc.

  • Newbie
  • Someone logged into their account with my phone and it linked to my email and facebook. I now want my own account, but everytime I go thru the sign up process, it opens his account again. Please help...
  • Keirek
  • Newbie
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
  • 196 Views
  • 1 replies
  • 0 likes

Payment

My card has been cancelled so I won't be able to update my payment method until Wednesday at the earliest. Will my premium account be deleted if payment has been delayed by 5-7 days

  • Newbie
  • My card has been cancelled so I won't be able to update my payment method until Wednesday at the earliest. Will my premium account be deleted if payment has been delayed by 5-7 days
  • mwaw
  • Newbie
  • 229 Views
  • 2 replies
  • 0 likes
  • Premium
  • 229 Views
  • 2 replies
  • 0 likes

iPhone logg-in impossible

It´s not possible to logg-in via iPhone. Logg-in with the PC works. Does anybody have a solution?

  • Newbie
  • It´s not possible to logg-in via iPhone. Logg-in with the PC works. Does anybody have a solution?  
  • Maxim
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

paying for premium, account does not recognize it

my card has been charged of today for my premium account that ive had for about a year now. i recently got a new phone and when i loggin in, it asked if i wanted to upgrade to premium and all of my playlists gone. ive tried everything, using differen...

  • Newbie
  • my card has been charged of today for my premium account that ive had for about a year now. i recently got a new phone and when i loggin in, it asked if i wanted to upgrade to premium and all of my p...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 183 Views
  • 1 replies
  • 0 likes

How do l cancel my subscription .

Hello can someone please tell me how to cancel my premium membership?

  • Newbie
  • Hello can someone please tell me how to cancel my premium membership?
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 1 likes
  • 247 Views
  • 1 replies
  • 1 likes

Close my account

HiI would like to close my account, how do i do that??

  • Newbie
  • Hi I would like to close my account, how do i do that??
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes