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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 232191 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 232191 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12491 Views
  • 6 replies
  • 11 likes
  • Security
  • 12491 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526711 Views
  • 987 replies
  • 113 likes
  • Account
  • 526711 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127615 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127615 Views
  • 74 replies
  • 12 likes

Superuser Contribution Facebook

accedentally connected with facebook now i cant sign the regular way and all my music gone!! can anyone help?

  • Casual Listener
  • accedentally connected with facebook now i cant sign the regular way and all my music gone!! can anyone help?
  • Alejandro_C
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con el uso

Tengo un problema al paté es otra persona us mi Cuenta no ss como denunciarla o bloqueados y la verdad q iniciarcuando en otra. Cuenta es tan es uchando otra cosaes molesto y poco profecional. Si existe otra solución la espero pago el Premium hace 1 ...

  • Newbie
  • Tengo un problema al paté es otra persona us mi Cuenta no ss como denunciarla o bloqueados y la verdad q iniciarcuando en otra. Cuenta es tan es uchando otra cosaes molesto y poco profecional. Si exi...
  • Anyk17
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Security
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Return money

My spotify premium subscription lapsed on September 4 but I charge € 9.99 for not unsubscribe . I oude such action or make since I was traveling and had no internet . I have been able to cancel the new subscription (not wanted ) so here I ask you my ...

  • Newbie
  • My spotify premium subscription lapsed on September 4 but I charge € 9.99 for not unsubscribe . I oude such action or make since I was traveling and had no internet . I have been able to cancel the n...
  • Anyk17
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got my premium paused.. How long will it stay that way??

Ok so due to me not being able to pay Spotify for my premium, I got mine paused. However, I don't have enough funds right now to renew. I'll be able to renew though next week. My only worry now is that the possibility of all my saved songs disappeari...

  • Newbie
  • Ok so due to me not being able to pay Spotify for my premium, I got mine paused. However, I don't have enough funds right now to renew. I'll be able to renew though next week.   My only worry ...
  • Alejandro_C
  • Spotify Legend
  • 670 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 670 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong charges into my paypal account.

I got charged 1 x of ,99 cents instead of 3 x of ,99 cents before you charged me the regular monthly subscription fee.

  • Visitor
  • I got charged 1 x of ,99 cents instead of 3 x of ,99 cents before you charged me the regular monthly subscription fee.
  • Alejandro_C
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account charge

I changed my premium to student, but it charged me $10 this month? when it should only be $5. I need to talk to customer service to get that fixed, help?

  • Newbie
  • I changed my premium to student, but it charged me $10 this month? when it should only be $5. I need to talk to customer service to get that fixed, help?
  • Anyk17
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to verify student account

I just tried to sign up for student account and received an error message that the account could not be verified. I am a student at two different schools, one is a college and the other is a university. Both of my schools are listed in the drop down ...

  • Casual Listener
  • I just tried to sign up for  student account and received an error message that the account could not be verified. I am a student at two different schools, one is a college and the other is a un...
  • Anyk17
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Read This I have a big problem

hi people,I have forget my password on spotify and I want cancel my account cause its premium free and about a week is wil take 10 euro from my bill. but the problem is I cant change my password, cause the e-mail om spotify is a random mail and I wan...

  • Newbie
  • hi people, I have forget my password on spotify and I want cancel my account cause its premium free and about a week is wil take 10 euro from my bill. but the problem is I cant change my password, c...
  • Anyk17
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium
  • 168 Views
  • 1 replies
  • 0 likes

Discover Weekly picture won't change?

Hi, I've done a little research on this subject before but I could only find posts from years ago. First of all I'd like to say that my account is a Facebook one, so I can't unlink it. I changed my profile picture on Facebook months ago and yet my Di...

  • Casual Listener
  • Hi,   I've done a little research on this subject before but I could only find posts from years ago.   First of all I'd like to say that my account is a Facebook one, so I can't unlink ...
  • Akhato
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 288 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Family

Can I add my brother to spotify family, if he lives in other home, but we in one family?

  • Newbie
  • Can I add my brother to spotify family, if he lives in other home, but we in one family?
  • Anyk17
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 184 Views
  • 1 replies
  • 0 likes

gift card problem

I am staying for a year in Switzerland, and I was given a spotify gift card from a person in Finland. Got the code, but it doesn't work. "Token invalid for your country" is what comes out when you try to activate your subscription. What to do?

  • Newbie
  • I am staying for a year in Switzerland, and I was given a spotify gift card from a person in Finland. Got the code, but it doesn't work. "Token invalid for your country" is what comes out when you tr...
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've changed password but can't log in!

I forgot and changed my password. However, whenever I try to log in, I get "Wrong Passport" error. Please help.

  • Casual Listener
  • I forgot and changed my password. However, whenever I try to log in, I get "Wrong Passport" error. Please help.
  • Anyk17
  • Spotify Star
  • 291 Views
  • 4 replies
  • 0 likes
  • 291 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why I cannot use mi credit card to pay?

I had been suscribed to spotify, however I cannot renovate my account with another credit card, why?

  • Newbie
  • I had been suscribed to spotify, however I cannot renovate my account with another credit card, why?
  • Alejandro_C
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled subscription on same day as renewal--help!

I cancelled my subscription on the same day it was set to renew without realizing it and I have been charged for the next month. Does this mean I won't get the Premium benefits for the month because I cancelled even though I technically did pay? Not ...

  • Newbie
  • I cancelled my subscription on the same day it was set to renew without realizing it and I have been charged for the next month. Does this mean I won't get the Premium benefits for the month because ...
  • Alejandro_C
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution is there an support to call in order to be able to change the email since i cant reset my password?

hi guys, ive no longer the possibility to login to my old email account (ive closed the email account around a year back), which i have used to register for spotify. now i cant see a support chat button or any nummber that i would be able to call to ...

  • Newbie
  • hi guys, ive no longer the possibility to login to my old email account (ive closed the email account around a year back), which i have used to register for spotify. now i cant see a support chat but...
  • user-removed
  • Not applicable
  • 548 Views
  • 6 replies
  • 0 likes
  • 548 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify wont let me long in. It says my user name ans password are incorrect. This is not the case.

Keeps saying unable to log in.... user name is [email address removed] it worked 4 days ago and now it wont work. Frustrating because now i need to use pandora at work

  • Newbie
  • Keeps saying unable to log in.... user name is [email address removed] it worked 4 days ago and now it wont work. Frustrating because now i need to use pandora at work
  • Alejandro_C
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 272 Views
  • 1 replies
  • 0 likes

Cannot change country on my acount

Hi, I recently moved to Aus and will be here for another two years. I originally set up my spotify account from the UK so am currently using my english credit card to pay for my subscription. However, now I would like to change this to my australian ...

  • Casual Listener
  •   Hi, I recently moved to Aus and will be here for another two years. I originally set up my spotify account from the UK so am currently using my english credit card to pay for my subscription....
  • mkmidboe
  • Newbie
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 237 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Case #: 06205397

Hello, I emailed a few weeks ago, regarding a change by Spotify (for no reason) in revoking my student discount and charging me £9.99 for several months without knowing. Having suddenly realised, I put in the exact same details on my exact same NUS E...

  • Casual Listener
  • Hello,   I emailed a few weeks ago, regarding a change by Spotify (for no reason) in revoking my student discount and charging me £9.99 for several months without knowing. Having suddenly real...
  • Dan1000
  • Casual Listener
  • 271 Views
  • 4 replies
  • 0 likes
  • 271 Views
  • 4 replies
  • 0 likes

Problem with reset password link (via mail)

Hey mates !!!I'm a free-user, and the destop app is installed, i can open it and play music without problem. Today, i tried to log in the web player, and i can't, the pass was wrong. Ready to pass reset, when i clic the link in my mail box (chrome an...

  • Visitor
  • Hey mates !!! I'm a free-user, and the destop app is installed, i can open it and play music without problem. Today, i tried to log in the web player, and i can't, the pass was wrong. Ready to pass ...
  • Astame
  • Community Legend
  • 379 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
    Security
  • 379 Views
  • 4 replies
  • 0 likes