Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287781 Views

529 replies

34 likes

Account
Free
  • 287781 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13636 Views

6 replies

11 likes

Security
  • 13636 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540473 Views

990 replies

114 likes

Account
  • 540473 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129615 Views

74 replies

12 likes

Account
Login
Premium
  • 129615 Views
  • 74 replies
  • 12 likes

Superuser Contribution Facebook login vs regular login

I am using Facebook-log in at the moment. I want to change this and create a regular spotify-password and log-in for my account. How do I do this?

Visitor

I am using Facebook-log in at the moment. I want to change this and create a regular spotify-password and log-in for my account. How do I do this?  

Alejandro_C

Spotify Legend

225 Views

1 replies

0 likes

Login
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution I hate Spotify already

I paid spotify today by the first time and i am mad already i sent an email like a hour ago without any response, there is not cust service??????????, i want my money back if they dont take the **bleep**ing time to response my question, Spotify Sucks

Casual Listener

I paid spotify today  by the first time and i am mad already i sent an email like a hour ago without any response, there is not cust service??????????,  i want my money back if they dont ta...

Alejandro_C

Spotify Legend

196 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscription

Hi guys i paid for the subscription today but i want to move to the premiun how can do it without paying twice,? thanks

Casual Listener

Hi guys i paid for the subscription today but i want to move to the premiun how can do it without paying twice,? thanks 

Alejandro_C

Spotify Legend

172 Views

1 replies

0 likes

Premium
Subscription
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in

HeyMy account says that I can no longer use it because of the 14 day abroad policy. I havnt been abroad nor am I going overseas. I changed the region setting on my phone to New Zealand but that didn't work either. I just want to listen to music but I...

Newbie

Hey My account says that I can no longer use it because of the 14 day abroad policy. I havnt been abroad nor am I going overseas. I changed the region setting on my phone to New Zealand but that did...

Alejandro_C

Spotify Legend

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant cancel premium because it keeps saying 'incorrect password'

I cant cancel my premium account because it keeps saying 'incorrect password' when it asks me to verify it. Are they like intentionally locking people into premium? I can't keep paying for this atm.

Casual Listener

I cant cancel my premium account because it keeps saying 'incorrect password' when it asks me to verify it. Are they like intentionally locking people into premium? I can't keep paying for this ...

Factions4Eva111

Casual Listener

202 Views

2 replies

0 likes

  • 202 Views
  • 2 replies
  • 0 likes

Superuser Contribution Updating the subscription of spotify premium

I've been using spotify premium for almost a year. But a couple of days ago, my premium account has been paused because it expired and i need to pay it again. When I tried to pay it via mobile and paypal, it still didn't work. What should I do?

Newbie

I've been using spotify premium for almost a year. But a couple of days ago, my premium account has been paused because it expired and i need to pay it again. When I tried to pay it via mobile and pa...

Alejandro_C

Spotify Legend

225 Views

1 replies

0 likes

Premium
Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I change the way I log in?

Hi, I have recently found Spotify again, I tried to set up an account with email but cant as I originally setup with Facebook a long while ago.Need to set up for my family from fresh but cant because my email already being used, by me obviously.Is th...

Newbie

Hi, I have recently found Spotify again, I tried to set up an account with email but cant as I originally setup with Facebook a long while ago. Need to set up for my family from fresh but cant becau...

Alejandro_C

Spotify Legend

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Problems

Hello, I'm an user of Spotify since i was 13 and actually I have make a new Facebook account because my old one was completly full of spam and others, now, I'm trying to vinculate my Spotify with the new account, but for some reason still appearing m...

Newbie

Hello, I'm an user of Spotify since i was 13 and actually I have make a new Facebook account because my old one was completly full of spam and others, now, I'm trying to vinculate my Spotify with the...

Alejandro_C

Spotify Legend

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music downloaded

I'm on 330 free trial but I am unable to listen to My Playlist offline I have to continue to download my music every time I open Spotify application and this is draining my Internet allowance every month why is this

Regular

I'm on 330 free trial but I am unable to listen to My Playlist offline I have to continue to download my music every time I open Spotify application and this is draining my Internet allowance every m...

Anyk17

Spotify Star

232 Views

1 replies

0 likes

Other
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook

accedentally connected with facebook now i cant sign the regular way and all my music gone!! can anyone help?

Casual Listener

accedentally connected with facebook now i cant sign the regular way and all my music gone!! can anyone help?

Alejandro_C

Spotify Legend

172 Views

1 replies

0 likes

Account
Login
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con el uso

Tengo un problema al paté es otra persona us mi Cuenta no ss como denunciarla o bloqueados y la verdad q iniciarcuando en otra. Cuenta es tan es uchando otra cosaes molesto y poco profecional. Si existe otra solución la espero pago el Premium hace 1 ...

Newbie

Tengo un problema al paté es otra persona us mi Cuenta no ss como denunciarla o bloqueados y la verdad q iniciarcuando en otra. Cuenta es tan es uchando otra cosaes molesto y poco profecional. Si exi...

Anyk17

Spotify Star

181 Views

1 replies

0 likes

Security
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Return money

My spotify premium subscription lapsed on September 4 but I charge € 9.99 for not unsubscribe . I oude such action or make since I was traveling and had no internet . I have been able to cancel the new subscription (not wanted ) so here I ask you my ...

Newbie

My spotify premium subscription lapsed on September 4 but I charge € 9.99 for not unsubscribe . I oude such action or make since I was traveling and had no internet . I have been able to cancel the n...

Anyk17

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got my premium paused.. How long will it stay that way??

Ok so due to me not being able to pay Spotify for my premium, I got mine paused. However, I don't have enough funds right now to renew. I'll be able to renew though next week. My only worry now is that the possibility of all my saved songs disappeari...

Newbie

Ok so due to me not being able to pay Spotify for my premium, I got mine paused. However, I don't have enough funds right now to renew. I'll be able to renew though next week.   My only worry ...

Alejandro_C

Spotify Legend

673 Views

1 replies

0 likes

Account
Premium
Subscription
  • 673 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong charges into my paypal account.

I got charged 1 x of ,99 cents instead of 3 x of ,99 cents before you charged me the regular monthly subscription fee.

Visitor

I got charged 1 x of ,99 cents instead of 3 x of ,99 cents before you charged me the regular monthly subscription fee.

Alejandro_C

Spotify Legend

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account charge

I changed my premium to student, but it charged me $10 this month? when it should only be $5. I need to talk to customer service to get that fixed, help?

Newbie

I changed my premium to student, but it charged me $10 this month? when it should only be $5. I need to talk to customer service to get that fixed, help?

Anyk17

Spotify Star

221 Views

1 replies

0 likes

Premium
Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to verify student account

I just tried to sign up for student account and received an error message that the account could not be verified. I am a student at two different schools, one is a college and the other is a university. Both of my schools are listed in the drop down ...

Casual Listener

I just tried to sign up for  student account and received an error message that the account could not be verified. I am a student at two different schools, one is a college and the other is a un...

Anyk17

Spotify Star

212 Views

1 replies

0 likes

Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Read This I have a big problem

hi people,I have forget my password on spotify and I want cancel my account cause its premium free and about a week is wil take 10 euro from my bill. but the problem is I cant change my password, cause the e-mail om spotify is a random mail and I wan...

Newbie

hi people, I have forget my password on spotify and I want cancel my account cause its premium free and about a week is wil take 10 euro from my bill. but the problem is I cant change my password, c...

Anyk17

Spotify Star

169 Views

1 replies

0 likes

Premium
  • 169 Views
  • 1 replies
  • 0 likes

Discover Weekly picture won't change?

Hi, I've done a little research on this subject before but I could only find posts from years ago. First of all I'd like to say that my account is a Facebook one, so I can't unlink it. I changed my profile picture on Facebook months ago and yet my Di...

Casual Listener

Hi,   I've done a little research on this subject before but I could only find posts from years ago.   First of all I'd like to say that my account is a Facebook one, so I can't unlink ...

Akhato

Casual Listener

293 Views

2 replies

0 likes

Account
Other
  • 293 Views
  • 2 replies
  • 0 likes