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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 340 Views
  • 0 replies
  • 6 likes
  • Security
  • 340 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 438398 Views
  • 970 replies
  • 108 likes
  • Account
  • 438398 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194639 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194639 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106585 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106585 Views
  • 70 replies
  • 11 likes

issue with charge and or discount

my daughter had preminm, that had just recently canceled. she called me u letting me know of a student promotion spotify is having for $4.99 a month. i said sure and went online to subcribe for her. when it came to the name of the school, i put in th...

  • Visitor
  • my daughter had preminm,  that had just recently canceled.  she called me u letting me know of a student promotion spotify is having for $4.99 a month.  i said sure and went online to ...
  • cristiluna95
  • Casual Listener
  • 701 Views
  • 6 replies
  • 0 likes
  • Premium
  • 701 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Payment after cancelling Premium account

Hello, The 29th of august I decided to cancel my Spotify Premium account because my girlfriend and I wanted to buy a Family Premium. I cancelled my Premium and Spotify turned instantly to the Free version. A few minutes later my girlfriend bought the...

  • Casual Listener
  • Hello,   The 29th of august I decided to cancel my Spotify Premium account because my girlfriend and I wanted to buy a Family Premium. I cancelled my Premium and Spotify turned instantly to th...
  • user-removed
  • Not applicable
  • 811 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 811 Views
  • 5 replies
  • 0 likes

Help!

My bank account was charged the fee of $4.99, and I'm assuming it was for the student account but I've been logging in and out , refreshing the page and my email but it still says I have the free subscription. What do I do or who can help ? Pleaseeee

  • Casual Listener
  • My bank account was charged the fee of $4.99, and I'm assuming it was for the student account but I've been logging in and out , refreshing the page and my email but it still says I have the free sub...
  • Maxim
  • Spotify Star
  • 453 Views
  • 5 replies
  • 0 likes
  • 453 Views
  • 5 replies
  • 0 likes

Cancel my free subscription

I'm trying to add myself onto our new family subscription. I am unable to be added thru my email address because it is tied to my free acct. My free account is connected thru Facebook. I would have to remove my email acct from FB in order to make thi...

  • Newbie
  • I'm trying to add myself onto our new family subscription. I am unable to be added thru my email address because it is tied to my free acct. My free account is connected thru Facebook. I would have t...
  • nerdsquirrel
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Credit Card Details

Hi all, i have changed my credit card. Now i have to change my paying informations but i can't see my credit card details, loading cycle keeps rolling. İs there anyone have any idea about this issue?

  • Casual Listener
  • Hi all, i have changed my credit card. Now i have to change my paying informations but i can't see my credit card details, loading cycle keeps rolling. İs there anyone have any idea about this issue?
  • Maxim
  • Spotify Star
  • 371 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 371 Views
  • 3 replies
  • 0 likes

Solved!! Cannot Log In

I had an account on my iphone. Tried to log in from the desktop app, apparently there was a problem (googled it and saw that others have the same problem) so I decided to change my password and try again. Did that. Now I cannot log in my iphone...I a...

  • Casual Listener
  • I had an account on my iphone. Tried to log in from the desktop app, apparently there was a problem (googled it and saw that others have the same problem) so I decided to change my password and try a...
  • shenry25
  • Casual Listener
  • 1094 Views
  • 7 replies
  • 0 likes
  • Login
  • 1094 Views
  • 7 replies
  • 0 likes

Solved!! 3 months at 9.99. Cancelled before end, got charged

HiI subscribed 3 months ago to 3 months of service for 9.99.I have cancelled few days prior the end and my profile shows the same. However I see a charge of 9.99 like it has been renewedWho can I talk to.Thanks

  • Newbie
  • Hi I subscribed 3 months ago to 3 months of service for 9.99. I have cancelled few days prior the end and my profile shows the same. However I see a charge of 9.99 like it has been renewed Who c...
  • Zabaru95
  • Newbie
  • 538 Views
  • 2 replies
  • 0 likes
  • 538 Views
  • 2 replies
  • 0 likes

Is it possible to switch login options?

How do i switch from logging in with Facebook to logging in with an email or user name?

  • Newbie
  • How do i switch from logging in with Facebook to logging in with an email or user name?
  • Hubo
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

WHY IS IT SO DIFFICULT

I live in Germany, but I don't speak German. My whole spotify account is in German because that's where my location is. I subscribed to the Premium feature so I could listen to my music offline while I ride my bike to work. But now when I play it the...

  • Casual Listener
  • I live in Germany, but I don't speak German. My whole spotify account is in German because that's where my location is. I subscribed to the Premium feature so I could listen to my music offline while...
  • maryjteraji
  • Casual Listener
  • 409 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 409 Views
  • 1 replies
  • 0 likes

Can't verify me as a student

Anyone know why it says I can't be verified as a student when I enter my university info, name and age? does my email have to be my school email?

  • Newbie
  • Anyone know why it says I can't be verified as a student when I enter my university info, name and age? does my email have to be my school email?
  • Maxim
  • Spotify Star
  • 808 Views
  • 1 replies
  • 0 likes
  • 808 Views
  • 1 replies
  • 0 likes

Solved!! How to stop automatic spotify payment???

Hello! Atm spotify is automatically charging the 9,99€ from my bank account every month, how to stop that?

  • Casual Listener
  • Hello! Atm spotify is automatically charging the 9,99€ from my bank account every month, how to stop that?
  • hannacorpe5298
  • Casual Listener
  • 86380 Views
  • 8 replies
  • 1 likes
  • 86380 Views
  • 8 replies
  • 1 likes

Can't Login & cant chage password because user account doesn't exist HELP!

LI hope you guys can help because I'm honestly at my wits end.Ok I'm from New Zealand, and over here I can get Premium Spotify if I get my mobile service through Spark.co.nz. So I've done that and been enjoying my music. but 2 days ago I couldn't log...

  • Casual Listener
  • L I hope you guys can help because I'm honestly at my wits end. Ok I'm from New Zealand, and over here I can get Premium Spotify if I get my mobile service through Spark.co.nz.   So I've don...
  • nikgridisme
  • Casual Listener
  • 589 Views
  • 2 replies
  • 0 likes
  • Login
  • 589 Views
  • 2 replies
  • 0 likes

I can't log into Spotify due to my username having a backquote '`' in it

Hi. I've been a Spotify user since 2009 when I was able to register my username as `plainlazy. The backquote '`' was a typo but stuck; as a result I can't log in via a web browser or software such as DJPro. I can't log in using my e-mail address eith...

  • Newbie
  • Hi.    I've been a Spotify user since 2009 when I was able to register my username as `plainlazy. The backquote '`' was a typo but stuck; as a result I can't log in via a web browser or s...
  • Maxim
  • Spotify Star
  • 453 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 453 Views
  • 1 replies
  • 0 likes

im about to unsubscribe i have been charged 32.00 three times

I agreed to paying ten bucks a month not 32 what do I need to do to get some of my money back???? I am very pissed n I like spotify. Answers??????

  • Casual Listener
  • I agreed to paying ten bucks a month not 32 what do I need to do to get some of my money back???? I am very pissed n I like spotify. Answers??????
  • Boricua2
  • Newbie
  • 318 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 318 Views
  • 3 replies
  • 0 likes

WRONG EMAIL ADDRESS FOR GIFT CARD!!

I have bought a gift card for £60 but have accidently sent it to the wrong email address and also have put the wrong senders address. Please help!

  • Newbie
  • I have bought a gift card for £60 but have accidently sent it to the wrong email address and also have put the wrong senders address. Please help!
  • janas931
  • Newbie
  • 912 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 912 Views
  • 2 replies
  • 0 likes

Solved!! Possible getting Premium from a country and living in another?

Hello! I'm sure it's not only my issue but wanted to make sure I get a clear answer before I go on with it. So I live in Israel for now but get to travel a alot and an important time of the year I live in Turkey (which Spotify premium was launched). ...

  • Newbie
  • Hello!   I'm sure it's not only my issue but wanted to make sure I get a clear answer before I go on with it. So I live in Israel for now but get to travel a alot and an important time of the ...
  • Taylor
  • Community Legend
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Never signed up and being charged

I have been charged for months after canceling my subscription that I never even signed up for. My account every month is still pulling out $10. Can someone please contact me. I haven't been able to find how to cancel it because it says Im on the fre...

  • Newbie
  • I have been charged for months after canceling my subscription that I never even signed up for. My account every month is still pulling out $10. Can someone please contact me. I haven't been able to ...
  • Taylor
  • Community Legend
  • 1019 Views
  • 1 replies
  • 0 likes
  • 1019 Views
  • 1 replies
  • 0 likes

Spotify charged me three times. help and refund please?

I just bought spotify Premium today with the student discount. I just checked my account and I saw that I was charged three times. Not only that two of them have " https://www.sNYUS " in it and I have no clue what these are, so if someone can explain...

  • Newbie
  • I just bought spotify Premium today with the student discount. I just checked my account and I saw that I was charged three times. Not only that two of them have " https://www.sNYUS " in it and ...
  • Taylor
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 372 Views
  • 1 replies
  • 0 likes

Spotify is logging in with the wrong facebook account

When I click on log in with facebook account, it is logging on to a friends account, that has used my phone in the past, and I cannot find how I cam switch it back to my facebook account.

  • Newbie
  • When I click on log in with facebook account, it is logging on to a friends account, that has used my phone in the past, and I cannot find how I cam switch it back to my facebook account.
  • Taylor
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Abuse of my card info

Hi Spotify... I have payed for someones Premium membership and i have never had spotify premium... I really need my money back.. so contact me and let's talk about it

  • Newbie
  • Hi Spotify... I have payed for someones Premium membership and i have never had spotify premium... I really need my money back.. so contact me and let's talk about it
  • Taylor
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes