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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174307 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174307 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11545 Views
  • 6 replies
  • 11 likes
  • Security
  • 11545 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516811 Views
  • 986 replies
  • 113 likes
  • Account
  • 516811 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126238 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126238 Views
  • 74 replies
  • 12 likes

Superuser Contribution Unable to login error message Offline

Able to login through browser. Able to login on other devices. Unable to login on phone which i use to download and listen offline.

  • Newbie
  • Able to login through browser. Able to login on other devices. Unable to login on phone which i use to download and listen offline.
  • Lyubka
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I remove the overlay bubble from my phone?

The Spotify bubble that is oveaidon my phone screen is making my bill pay not work. How do I take it off of my Galaxy S22 Android phone?

  • Visitor
  • The Spotify bubble that is oveaidon my phone screen is making my bill pay not work. How do I take it off of my Galaxy S22 Android phone?
  • Lyubka
  • Moderator
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello everyone, I don't want to show my full name (security)

mi Spotify name is fav*********ega, may you help me to change it to dra.fa please or dra.fatima (with out mat last name) please

  • Visitor
  • mi Spotify name is fav*********ega, may you help me to change it to dra.fa please or dra.fatima (with out mat last name) please
  • Yordan
  • Moderator
  • 480 Views
  • 1 replies
  • 0 likes
  • Account
  • 480 Views
  • 1 replies
  • 0 likes

All my family was excluded from my family plan!

My family essa excluded and cannot be added again! What happened????I have payed the plan so everyone of us could use! I have not asked for this!! I want my family back.to my Family Plan!

  • Visitor
  • My family essa excluded and cannot be added again! What happened???? I have payed the plan so everyone of us could use! I have not asked for this!! I want my family back.to my Family Plan!
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit Card being charged, but it's not me

PlanFreeCountry United States Device(iPhone X 15.6.1)Operating System? My Question or IssueThere is a $10.49 monthly charge on my credit card. I am signed up for Free Spotify. How do I determine what this is for or for whose device it is attached? I ...

  • Visitor
  • Plan Free Country United States   Device (iPhone X 15.6.1) Operating System ?   My Question or Issue There is a $10.49 monthly charge on my credit card. I am signed up for Fr...
  • Yordan
  • Moderator
  • 349 Views
  • 1 replies
  • 0 likes
  • Free
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron una cuenta de $115 que ya no estoy ocupando

Buen día, me han cobrado $115 de una cuenta que no ocupó y me volvieron a cobrar $149 de la mensualidad esta mal el descuento

  • Visitor
  • Buen día, me han cobrado $115 de una cuenta que no ocupó y me volvieron a cobrar $149 de la mensualidad esta mal el descuento
  • Lyubka
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally closed my account just now

Solved, please delete Plan Free Country Australia My Question or Issue I have accidenatally deleted/closed my Spotify account. Please can someone help me recover my account? It was a 'login with Google' account with email address . The account ID was...

  • Newbie
  • Solved, please delete   Plan Free Country Australia     My Question or Issue I have accidenatally deleted/closed my Spotify account.  Please can someone help me ...
  • Eni
  • Moderator
  • 680 Views
  • 1 replies
  • 0 likes
  • Account
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help! I followed myself on spotify

I suddenly noticed that i am following my own account on spotify and i want to unfollow it but I can't find any solution. I tried everything but nothings works. I really don't like it. Please help me. Thank you!

Screenshot_20200922-113534_Spotify.jpg Screenshot_20200922-113532_Spotify.jpg Screenshot_20200922-113537_Spotify.jpg
  • Visitor
  • I suddenly noticed that i am following my own account on spotify and i want to unfollow it but I can't find any solution. I tried everything but nothings works. I really don't like it. Please help me...
  • RxbLxx
  • Casual Listener
  • 2052 Views
  • 8 replies
  • 0 likes
  • Account
  • 2052 Views
  • 8 replies
  • 0 likes

Accounts - Playlists Lost

I have logged onto my Spotify account. My account says I am pn the 'free' plan, however I am being charged regularly for this. Any suggestions?

  • Visitor
  • I have logged onto my Spotify account. My account says I am pn the 'free' plan, however I am being charged regularly for this. Any suggestions? 
  • Jose_M
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Discord isn't detecting Spotify

PlanPremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueWhen I attempt to link my spotify and discord accounts, it says "Connected your Discord Account to Spotify." I have the "Display Spotify as your status" turned on as well. ...

  • Visitor
  • Plan Premium Country United States Operating System Windows 10   My Question or Issue When I attempt to link my spotify and discord accounts, it says "Connected your Discord Account to S...
  • billian
  • Visitor
  • 3985 Views
  • 2 replies
  • 0 likes
  • Login
  • 3985 Views
  • 2 replies
  • 0 likes

Can't log into an Ipad .. says my account doesn't exist. Or password is not correct

i have logged in and out on my phone multiple times.. no problemI trying to log in on and apple ipad.... doesn't work. why?

  • Casual Listener
  • i have logged in and out on my phone multiple times.. no problem I trying to log in on and apple ipad.... doesn't work. why?
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notify me when my friend adds a song to his/her playlist

As a user, i want to be able to subscribe to a friends's list. This allows me to get notified when my dear friend puts a new song into his/her list/s.

  • Newbie
  • As a user, i want to be able to subscribe to a friends's list. This allows me to get notified when my dear friend puts a new song into his/her list/s.
  • OscarDC
  • Moderator
  • 672 Views
  • 1 replies
  • 0 likes
  • Account
  • 672 Views
  • 1 replies
  • 0 likes

New login method

PlanFree/PremiumCountrySouth AfricaDeviceSamsung Galaxy S20/ Dell 8th GenOperating SystemAndroid/Windows 10 My Question or IssueI created my account using my phone number and the only way to login into my Spotify web page on my laptop is through a ve...

  • Casual Listener
  • Plan Free/Premium Country South Africa Device Samsung Galaxy S20/ Dell 8th Gen Operating System Android/Windows 10   My Question or Issue I created my account using my phone number and...
  • Luan
  • Spotify Star
  • 506 Views
  • 3 replies
  • 0 likes
  • Login
  • 506 Views
  • 3 replies
  • 0 likes

Superuser Contribution This is gonna sound really dumb

I had an old friend that I lost due to doxing and other things. I still have his Spotify. Is there any way I can contact him in the app?

  • Visitor
  • I had an old friend that I lost due to doxing and other things. I still have his Spotify. Is there any way I can contact him in the app?
  • OscarDC
  • Moderator
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution invoice with vat

I need an invoice with VAT info,  We are a company based in Spain Thanks

  • Casual Listener
  • I need an invoice with VAT info,  We are a company based in Spain Thanks
  • OscarDC
  • Moderator
  • 11692 Views
  • 30 replies
  • 21 likes
  • 11692 Views
  • 30 replies
  • 21 likes

Stop showing name on unsecured networks

PlanPremium Operating SystemAndroid 12 My Question or IssueConnected on a unsecure or open network (e.g. A hotels WiFi) I see devices and full names of other people. How can I make sure that my name and devices aren't shared to unknown people only to...

  • Casual Listener
  •   Plan Premium   Operating System Android 12   My Question or Issue Connected on a unsecure or open network (e.g. A hotels WiFi) I see devices and full names of other people. ...
  • Jose_M
  • Spotify Star
  • 355 Views
  • 1 replies
  • 1 likes
  • Security
  • 355 Views
  • 1 replies
  • 1 likes

Solved!! Unknown devices connected to my account

PlanPremiumCountryNetherlandsDeviceWeb/iPhone 11/Windows My Question or IssueSince a week random users are connected to my Spotify account and playing songs on their devices. I tried to logout all devices, reset my (facebook login password) + App Log...

  • Casual Listener
  • Plan Premium Country Netherlands Device Web/iPhone 11/Windows     My Question or Issue Since a week random users are connected to my Spotify account and playing songs on their devi...
  • Luan
  • Spotify Star
  • 2721 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 2721 Views
  • 3 replies
  • 0 likes