Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83329 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
104304 Views
10 replies
3 likes
So i got spotify on my iphone. I accidentally clicked the 7 day free trial for premium. When my 7 day free trial ends will i be charged or will my account just go free again. Please help me because my aunt pays my bill and i don't want to get in trou...
So i got spotify on my iphone. I accidentally clicked the 7 day free trial for premium. When my 7 day free trial ends will i be charged or will my account just go free again. Please help me because m...
Community Legend
276 Views
1 replies
0 likes
Hi! I recently made a new Spotify and I miss spelled my email that I used to sign up with. I didn't notice it until I went in to log in to it. Is there anyway I can change my email.
Hi! I recently made a new Spotify and I miss spelled my email that I used to sign up with. I didn't notice it until I went in to log in to it. Is there anyway I can change my email.
Community Legend
739 Views
3 replies
0 likes
Hi ive been having some issues while playing my music, my sister and i cant put music at the same time but my brother can, we are NOT using the same account but we do have the family plan i dont know if that affects in someway. Isnt family plan suppo...
Hi ive been having some issues while playing my music, my sister and i cant put music at the same time but my brother can, we are NOT using the same account but we do have the family plan i dont know...
Casual Listener
999 Views
2 replies
0 likes
Hello! I'm having trouble with changing my country from the UK to Cyprus. I'm a resident of Cyprus, but am currently in the UK, so the drop list of countries only allows me to select the UK. But I cannot verify it with a payment method since I'm tryi...
Hello! I'm having trouble with changing my country from the UK to Cyprus. I'm a resident of Cyprus, but am currently in the UK, so the drop list of countries only allows me to select the UK. But I ...
Spotify Star
256 Views
1 replies
0 likes
In this morning all the content in my account disapered and the app don't recognize that i am premium.Early morning today everrything was working normaly with my account and playlists and musics. Now everything is gone as i am entering spotify for th...
In this morning all the content in my account disapered and the app don't recognize that i am premium. Early morning today everrything was working normaly with my account and playlists and musics. N...
Casual Listener
1307 Views
13 replies
1 likes
Hi, I've upgraded to family and want to invite my son and daughter, however they are not old enough to have email addresses. How can I set them up with their own accounts without an email please ?Thanks
Hi, I've upgraded to family and want to invite my son and daughter, however they are not old enough to have email addresses. How can I set them up with their own accounts without an email pl...
Casual Listener
575 Views
2 replies
0 likes
My girlfriend can't get on Spotify, she had it a few years ago and never used it, but wanted to start now.. Problem is, she can't log in. When she tries to connect with fb, it says fb wasn't connected with her Spotify.. When she asks for a new paswor...
My girlfriend can't get on Spotify, she had it a few years ago and never used it, but wanted to start now.. Problem is, she can't log in. When she tries to connect with fb, it says fb wasn't connecte...
Casual Listener
488 Views
2 replies
0 likes
Hi, I have a premium account on my iphone but when I log into laptop is says pay to upgrade, why?
Hi, I have a premium account on my iphone but when I log into laptop is says pay to upgrade, why?
Spotify Star
223 Views
1 replies
0 likes
I want to deactivate my Facebook but want to keep Spotify. I don't know how to log in to Spotify without using Facebook. I stupidly created my Spotify account using Facebook originally and have Spotify family so don't want to cancel everything. Is th...
I want to deactivate my Facebook but want to keep Spotify. I don't know how to log in to Spotify without using Facebook. I stupidly created my Spotify account using Facebook originally and have Spoti...
Spotify Star
351 Views
1 replies
0 likes
Hello !Is it possible to get premium trial for 60 days ? Or I can only get 30 days. ?Regards.
Hello ! Is it possible to get premium trial for 60 days ? Or I can only get 30 days. ? Regards.
Spotify Star
227 Views
1 replies
0 likes
Help I have added myself as a family member and it won't let me log on. I have reset my password 3 times so that's not the issue.
Help I have added myself as a family member and it won't let me log on. I have reset my password 3 times so that's not the issue.
Community Legend
288 Views
1 replies
0 likes
Hi Im currently on Spotify Family premium but want to downgrade to sing le at $11.99. How do i do this?
Hi Im currently on Spotify Family premium but want to downgrade to sing le at $11.99. How do i do this?
Community Legend
277 Views
1 replies
0 likes
On my device it says I have Spotify premium, but I want to cancel my subscription. When I go into my account on the website it says I do not have premium and therefore will not let me cancel.
On my device it says I have Spotify premium, but I want to cancel my subscription. When I go into my account on the website it says I do not have premium and therefore will not let me cancel.
Newbie
439 Views
4 replies
0 likes
Hi, I just like to log in with a spotify account in contrary to with a Facebook account as up to now.I found out in spotify my userid (saying"userid: somename") but when I put it into the username field to have my password reset it says that this use...
Hi, I just like to log in with a spotify account in contrary to with a Facebook account as up to now. I found out in spotify my userid (saying"userid: somename") but when I put it...
Not applicable
279 Views
2 replies
0 likes
Por qué no puedo pagar Spotify Premium con una tarjeta de regalo de Google Play, con mi saldo?Why I can't pay Spotify Premium with a gift card from Google Play, with my balance?
Por qué no puedo pagar Spotify Premium con una tarjeta de regalo de Google Play, con mi saldo? Why I can't pay Spotify Premium with a gift card from Google Play, with my balance?
Spotify Star
288 Views
1 replies
0 likes
I bought premium and I only have one account associated with my Facebook. The payment went through and it will still not let me log in. I have had premium before and had to cancel it and now I am purchasing it a second time and it won't let me use th...
I bought premium and I only have one account associated with my Facebook. The payment went through and it will still not let me log in. I have had premium before and had to cancel it and now I am pur...
Spotify Star
245 Views
1 replies
0 likes
Hello everyone, i created my Spotify Account a long time ago. For years i paid 4,99€ per month for Spotify Unlimited, because it was such an old account. Now, i think after an update or so, my account changed to free (since nearly two month), but i a...
Hello everyone, i created my Spotify Account a long time ago. For years i paid 4,99€ per month for Spotify Unlimited, because it was such an old account. Now, i think after...
Spotify Star
361 Views
1 replies
0 likes
The unsubscribe process appears deliberately deceptive. It looks like you have completed an unsubscribe, as in selecting the cancel subscription button. I thought I had cancelled almost 3 weeks ago yet I got billed in the last few days. So I took ano...
The unsubscribe process appears deliberately deceptive. It looks like you have completed an unsubscribe, as in selecting the cancel subscription button. I thought I had cancelled almost 3...
Spotify Star
359 Views
1 replies
0 likes
Keep getting the error no matter how many times I update my profile to my country (or any other - I have to use a vpn and therefore use different countries sometimes).Often, it won't let me change the country in my profile, but it's currently set to ...
Keep getting the error no matter how many times I update my profile to my country (or any other - I have to use a vpn and therefore use different countries sometimes). Often, it won't let me change ...
Casual Listener
457 Views
2 replies
0 likes
My phone died a month ago and I finally got it back, but when I went to log into my account, it said my account info was wrong. I tried logging into spotify via facebook and what looks like an old account came up. I subscribe to premium and this is a...
My phone died a month ago and I finally got it back, but when I went to log into my account, it said my account info was wrong. I tried logging into spotify via facebook and what looks like an old ac...
Casual Listener
263 Views
2 replies
0 likes
